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Browsing by Subject Customer incivility

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PreviewIssue DateTitleAuthor(s)
Jan-2016Do Social Stressors Moderate the Effect of Polychronicity on Job Performance? Evidence from Four and Five-Star HotelsAraslı, Hüseyin; Namin, Boshra Hejraty; Eastern Mediterranean University, Faculty of Tourism, Department of Tourism Management
2018Effects of Workplace Incivility on CustomerContact Employees’ Job Satisfaction and Turnover Intention in Nigeria Hotel IndustryÖztüren, Ali (Co-Supervisor); Avcı, Turgay (Supervisor); Alola, Uju Violet; Eastern Mediterranean University, Faculty of Tourism
2020The Incivility of Customers towards Workers in the Casino IndustryYorgancı, İlkay; Offiong, Loveth Okokon; Eastern Mediterranean University, Faculty of Tourism
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