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Please use this identifier to cite or link to this item:
http://hdl.handle.net/11129/2743
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| Title: | Effects of Job Standardization and Job Satisfaction on Service Quality |
| Authors: | Karatepe, Osman
Avcı, Turgay
Araslı, Hüseyin
Eastern Mediterranean University, Faculty of Tourism
TR217629
TR219325 |
| Keywords: | Job standardization
job satisfaction
service quality
Northern Cyprus |
| Issue Date: | 2004 |
| Publisher: | Taylor & Francis |
| Abstract: | This study develops and tests a model which examines the effects of job standardization and job satisfaction on service quality by using Turkish frontline employees in multiple service industries in Northern Cyprus as its setting. Study results show that job standardization and job satisfaction exert significant positive effects on service quality. Empirical evidence also suggests that job standardization has a significant positive impact on job satisfaction. Implications of the results for service managers and avenues for further research are discussed in the study. |
| Description: | Due to copyright restrictions, the access to the publisher version (published version) of this article is only available via subscription. You may click URI and have access to the Publisher Version of this article through the publisher web site or online databases, if your Library or institution has subscription to the related journal or publication. |
| URI: | http://dx.doi.org/10.1300/J396v25n03_01
http://hdl.handle.net/11129/2743 |
| ISSN: | 1533-2969(print)
1533-2977(online) |
| Appears in Collections: | TOU – Journal Articles: Publisher & Author Versions (Post-Print Author Versions) – Tourism
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