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oai:i-rep.emu.edu.tr:11129/802012-12-25T13:42:58Zhdl_11129_79Ligay, Elena2012-11-30T08:43:31Z2011Ligay, Elena. (2011). An Assessment of 'Governance' for Sustainable Tourism Development: the case of North Cyprus. Thesis (M.S.), Eastern Mediterranean University, Institute of Graduate Studies and Research, School of Tourism and Hospitality Management, Famagusta: North Cyprus.http://hdl.handle.net/11129/80Master of Science in Tourism Management. Thesis (M.S.)--Eastern Mediterranean University, School of Tourism and Hospitality Management, 2011. Supervisor: Assoc. Prof. Dr. Habib Alipour.The issue of governance towards sustainability is particularly pertinent and vitally important in sustainable tourism development context. Many of Less Developed Countries (LDCs) have been indicted in practicing unsustainable tourism development leading to inevitably irreversible side effects resulting in social, cultural, and environmental problems. Despite a huge promotion of sustainable tourism development (STD) by influential entities and communities such as European Union and United Nations agencies, LDCs fail to transform or practice STD due to lack of knowledge and commitment towards this concept and as a result - the lack of governance for sustainability.
Sustainability and good governance are the driving forces behind good development. No matter how contested they become, they are still at the heart of institutions that are in charge of economic growth and development via sustainable utilization of the resources. The assumption is that, North Cyprus lacks the favourable and effective environment/governance - political economical, legal, social - if such structure exists at all, to incorporate sustainable principles in its tourism development. This study will be one more attempt to revitalize the concept of development in a sustainable way and at the same time to add one more legitimate caveat to the role of the “governance” in upholding the value of such paradigm. The policy implication of the research for decision makers in North Cyprus will be immense. This study argues that sustainability/sustainable development is best viewed as a socially instituted process of adaptive change in which innovation is a necessary element.enEastern Mediterranean University (EMU)Tourism and Hospitality ManagementTourism - Sustainable Development - Cyprus, NorthSustainability - Sustainable Development - Sustainable Tourism Development - GovernanceAn Assessment of 'Governance' for Sustainable Tourism Development: the case of North CyprusThesis11 Faculty of TourismTheses (Master's and Ph.D) – Tourism
oai:i-rep.emu.edu.tr:11129/1062012-12-25T14:11:56Zhdl_11129_79Shahmirzadi, Esmaeil Khasar2012-12-01T11:21:03Z2012Shahmirzadi, Esmaeil Khaksar. (2012). Community Based Tourism (CBT) Planning and Possibilities: The Case of Shahmirzad, Iran. Thesis (M.S.), Eastern Mediterranean University, Institute of Graduate Studies and Research, School of Tourism and Hospitality Management, Famagusta: North Cyprus.http://hdl.handle.net/11129/106Master of Science in Tourism and Hospitality Management. Thesis (M.S.)--Eastern Mediterranean University, Faculty of Tourism, Dept. of Tourism and Hospitality Management, 2012. Supervisor: Assoc. Prof. Dr Habib Alipour.One of the critical issues regarding mass tourism is that communities have not been necessarily part of the decision making process in its development; therefore, have not been necessarily a beneficiary of its social and economic benefits. Most of the tourism development projects have designed without those communities’ consent and mostly disregarded the community’s involvement and not benefited from community’s immense knowledge and cooperation. However, there has been a shift in the general attitude of governments, development agencies and NGOs and they are giving considerable emphasis to the Community–based tourism (CBT) as a primary development strategy to support poverty reduction, rural development, and strengthening the social capital of the remote communities. development model and direct the tourism planning towards communities and their interests, Community–based tourism (CBT) has been planned and implemented in similar small towns and rural areas where economic activities based on primary resources have been dwindling and consequently economic hardship has been experienced. In addition, environmental concerns, subsidized agriculture, recreational needs, and sustainable development have become challenging issues in rural areas to make the transition and diversify the economy. EU’s rural tourism policy is very well based on this process (Burton, 1995; Gannon, 1994). Community– based tourism (CBT) centers on the involvement of the host community in planning and maintenance of tourism development in order to develop a sustainable economic base (Hall, 1996). This study will focuses on Shahmirzad’s passage from a primary agrarian-based economy to possible CBT with respect to its resources, public sector’s agenda, and foremost the community’s involvement and prospects towards establishment of CBT. While Shahmirzad’s tourism boom is a spontaneous process, the question remains to be answered is to what extend tourism development is in line with the principles of CBT and whether a proactive strategy is in place to achieve this? To examine the processes and characteristics of tourism development in Shahmirzad, and to explore whether its direction is in line with CBT pertinent to the construction of public infrastructure and the conservation of natural and cultural heritage, providing cultural pride, greater awareness of the natural environment, and a sense of ownership in the communities, as well as, an active participation in the process of tourism planning. To achieve the aim of the research, quantitative method based on survey questionnaires have been utilized and the data collected which analyzed through application of SPSS. In the meantime, a semi-structured interview with the public sector officials was conducted to assess the public sectors’ attitude and awareness of this process. Findings revealed that tourism development in Shahmirzad has been reactive and not proactive; secondly, the location and climate along with unique heritage sites plays an important role in attracting tourists. Furthermore, government’s attitude has remained passive and community’s involvement in tourism has not been based on a deliberate strategy with respect to product development, sustainability, and community consent.enEastern Mediterranean University (EMU)Tourism and Hospitality ManagementTourism - Sustainable DevelopmentCommunity-based tourism (CBT) - Community ParticipationSustainable Tourism - Tourism Planning - Remote Destinationsb - Shahmirzad (Iran)Community Based Tourism (CBT) Planning and Possibilities: The Case of Shahmirzad, IranThesis11 Faculty of TourismTheses (Master's and Ph.D) – Tourism
oai:i-rep.emu.edu.tr:11129/1302013-02-19T07:50:49Zhdl_11129_79Heidari, Ali Aminiam2012-12-03T09:51:10Z2012Heidari, Ali Aminiam. (2012). Environmental Performance Assessment (EPA) of Tourism Accommodations: The Case of City of Mashhad, Iran. Thesis (M.S.), Eastern Mediterranean University, Institute of Graduate Studies and Research, School of Tourism and Hospitality Management, Famagusta: North Cyprus.http://hdl.handle.net/11129/130Master of Science in Tourism and Hospitality Management. Thesis (M.S.)--Eastern Mediterranean University, Faculty of Tourism, Dept. of Tourism and Hospitality Management, 2012. Supervisor: Assoc. Prof. Dr. Habib Alipour.The aggregate per capita of environmental practices within the tourism sector in a destination is not limited to public sectors’ environmental agenda; but rather every element/part in the whole industry must involve in environmental practices adaptable and compatible with the activities of that unit or segment. Accommodation is one of the main parts of tourism industry with its noticeable impacts on environment that justifies this research to examine and explore the environmental behavior of this particular part of the tourism system. The present study aims to explore the nature of environmental performance (EP) of accommodation sector in the city of Mashhad, Iran. Mashhad is the prime religious destination for pilgrimage and non-pilgrimage vacationers. Being an attraction for pilgrimage tourism, the political economy of this urban area is interwoven with tourism in one hand, and sustainability and the industry`s future, on the other. To reach sustainability and business achievement in accommodation sector, hotels are liable to invest in means and measures of making environmental costs internal in short-term and decreasing the environmental impacts in the long-term. With a population of over 2.5 million people, Mashhad accommodates approximately 14 million tourists each year (ICHTO, 2010). The political economy of this metropolitan area is interwoven with tourism, thus, its environment and sustainability depends upon the environmental performance of tourism sector. The International Hotels Environmental Initiative (IHEI) (Forsyth, 1995) has established EP as part of the strategic decisions of the accommodation sector around the world. This is also a growing concern among the governments, industries, and communities. Furthermore, hotel managers are expected not only to have an understanding of their environmental performance, but also to be aware that their sustainable existence depends upon the quality of the environment in the long run (Leslie, 2007). For the purpose of data collection and analysis, a quantitative method has been applied through administering 200 survey questionnaires to the managers of different hotels with different ranks. The questionnaire included 51environmental performance indicators. Findings revealed that overall environmental knowledge and awareness among the managers are low, which is also juxtaposed with lack of communication in environmental awareness. The study showed that waste management and recycling obtained a moderate point as enforced by the municipality. Water conservation is also practiced through the application of new water facets in the rooms. However, filtration process is not done and also, water wastage is taking place. The lowest point is given to energy consumption, which is still highly dependent on fossil fuels, especially petroleum. Not much attention is given to application and utilization of renewable sources of energy. In relation to landscape design and greening of the surroundings, hotels are negligent. Another deficiency that the study revealed is the lack of parking spaces, which can result in traffic and congestion. Finally, accommodation sector and managers need to strengthen their resolves towards environmental awareness and commitment if the aim of sustainability is on their agenda.enEastern Mediterranean University (EMU)Tourism - IranEnvironmental Performance (EP) - Sustainability - Sustainable TourismAccommodation Sector - City of Mashhad - IranEnvironmental Performance Assessment (EPA) of Tourism Accommodations: The Case of City of Mashhad, IranThesis11 Faculty of TourismTheses (Master's and Ph.D) – Tourism
oai:i-rep.emu.edu.tr:11129/1542012-12-26T06:22:12Zhdl_11129_79Mohul, Elif2012-12-04T14:32:26Z2009Mohul, Elif. (2009). Impacts of Educational Tourism on the Residents of Famagusta. Thesis (M.S.), Eastern Mediterranean University, Institute of Graduate Studies and Research, School of Tourism and Hospitality Management, Famagusta: North Cyprus.http://hdl.handle.net/11129/154Master of Science in Tourism Management. Thesis (M.S.)--Eastern Mediterranean University, School of Tourism and Hospitality Management, Dept. of Tourism and Hospitality Management, 2009. Supervisor: Assist. Prof. Dr. İlkay Yorgancı Maloney.The aim of the thesis is to explore the social, cultural, economical and environmental impacts of educational tourism on the host population of Gazimağusa (Famagusta) in North Cyprus. The most attention is paid to the perceptions of the residents in assessing the nature of impacts on host population. The quantitative research method was used in order to obtain the necessary information. The quantitative survey, which was prepared in detail and fastidiously; provided important and unique data on the social, cultural, economical and environmental impacts of educational tourism from the perspective of the host population. The analysis of the data showed that the majority of the respondents were male and married. Besides, the findings showed that the majority of the respondents were born in Famagusta, and belonged to the age range between 28-37 years. The outcomes of the study revealed that the large proportion of the residents worked in Karakol district and employed in non-governmental jobs. In the light of obtained data, it was determined that educational tourism had both positive and negative social, cultural, economical and environmental impacts on the host community of Famagusta. In summary, the positive economical impacts of educational tourism on the host community of Famagusta include; increasing income levels, increasing numbers of additional job opportunities and increasing level of investment and development opportunities to the region. Besides, the outcomes of the study showed that the educational tourism caused increasing cost of living, increasing prices of goods and services, increasing prices of houses and other immovable properties, expanding competitive consumption and increasing migration levels of foreign labor to the region. The analysis of the data showed that the educational tourism played an important role on promoting the host community in social and cultural aspects. In the light of obtained data, it was discovered that educational tourism increased the demand for cultural and historical activities, provided an opportunity for residents to know people from different culture and ethnics, increased the residents‟ level of understanding, acceptance and tolerance of other people from different cultures and life styles. Besides, it was discovered that educational tourism functions as a bridge between the host and the guest in terms of providing an opportunity for creating and strengthen social bonds between the two parties. In addition to this, educational tourism is found to be providing not only the social exchange between the host and the guest, but also the cultural exchange as well. Besides, positive socio-cultural impacts, educational tourism is found to had negative social and cultural impacts on the host community of Famagusta as well. In summary, it was found that, educational tourism was lead to change in perspectives of host towards sexuality, was lead to openness to sex, increased the numbers of illegitimate relationship, increased the divorce rate, was lead to change in family values, and resulted in corruption of moral values from the residents‟ perspective. In addition to these, it was discovered that educational tourism was lead to disruption of social bonds, expansion of materialist culture, increase in alcohol and drug consumption, and increase in demand for gambling from the residents‟ perspective.enEastern Mediterranean University (EMU)Tourism and Hospitality ManagementTourism - Social Aspects - Famagusta (Cyprus,North)Socio-cultural - Economical - Environmental - Impacts - Educational Tourism - Residents - Host ResponseImpacts of Educational Tourism on the Residents of FamagustaThesis11 Faculty of TourismTheses (Master's and Ph.D) – Tourism
oai:i-rep.emu.edu.tr:11129/1902012-12-26T07:29:34Zhdl_11129_79Shahriari, Safoora2012-12-10T13:11:10Z2011Shahriari, Safoora. (2011). Organizational Justice, Job Embeddedness, and Job Outcomes: A Study of Hotel Employees in Iran. Thesis (M.S.), Eastern Mediterranean University, Institute of Graduate Studies and Research, School of Tourism and Hospitality Management, Famagusta: North Cyprus.http://hdl.handle.net/11129/190Master of Science in Tourism Management. Thesis (M.S.)--Eastern Mediterranean University, School of Tourism and Hospitality Management, 2011. Supervisor: Assoc. Prof. Dr. Osman M. Karatepe.ABSTRACT: The purpose of this thesis is to develop and test a conceptual model that examines job embeddedness as a full mediator of the effects of distributive, procedural, and interactional justice on role-prescribed customer service and turnover intentions. Data were collected from full-time frontline hotel employees in Iran for testing these relationships. Such data were collected with a time lag of two weeks. These relationships were tested using correlation and hierarchical multiple regression analyses. The results demonstrated that employees’ perceptions of distributive, procedural, and interactional justice enhanced their job embeddedness. The results also indicated that job embeddedness increased employees’ job performance and reduced their turnover intentions. However, the results did not provide any empirical support for job embeddedness as a mediator of the effects of distributive, procedural, and interactional justice on job performance. This was also valid for job embeddedness as a mediator of the effects of procedural and interactional justice on turnover intentions. According to the results, distributive justice reduced turnover intentions directly and indirectly through job embeddedness. Such a result showed the partial mediating role of job embeddedness. In this thesis, management implications were provided. In addition, limitations of the study and future research directions were given in the thesis.
Key Words: Hotel employees, Iran, job embeddedness, organizational justice, performance, turnover intentions.
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ÖZ: Bu tezin amacı, iş ile iç içe olma değişkeninin dağıtım, prosedür ve etkileşim adaletinin iş performansı ve işten ayrılma niyeti üzerindeki etkilerine yönelik tam bir aracı görevine sahip olduğunu gösteren kavramsal bir modeli geliştirip test etmektir. Bu ilişkilerin test edilmesi için veri Iran’da dört ve beş yıldızlı otellerde tam zamanlı statüde çalışan sınır birim işgörenlerinden toplanmıştır. Söz konusu veri iki haftalık süreyle iki ayrı zaman diliminde toplanmıştır. Bu ilişkiler korelasyon ve hiyerarşik çoklu regresyon analizi yoluyla test edilmiştir. Bulgular, dağıtım, prosedür ve etkileşim adaletinin işgörenlerin daha fazla iş ile iç içe olmalarını sağladığını göstermiştir. Bulgular, iş ile iç içe olan işgörenlerin iş performans düzeyini artırdığını ve işten ayrılma niyetini düşürdüğünü ortaya koymuştur. Ancak, bulgular, iş ile iç içe olma değişkeninin dağıtım, prosedür ve etkileşim adaletinin iş performası üzerindeki etkilerine yönelik bir aracı görevine sahip olmadığını göstermiştir. Bu durum, iş ile iç içe olmanın prosedür ve etkileşim adaletinin işten ayrılma niyeti üzerindeki etkilerine yönelik aracı görevi için geçerli olmuştur. Bulgulara göre, dağıtım adaleti işten ayrılma niyetini hem doğrudan hem de iş ile iç içe olma değişkeni üzerinden azaltmıştır. Böyle bir bulgu iş ile iç içe olma değişkeninin kısmi aracı rolüne işaret etmektedir. Bu tezde, bulgulardan hareketle, yönetsel belirmelere yer verilmiştir. Ayrıca, tezde araştımanın sınırları ve gelecek araştırmalar için belirlemeler üzerinde durulmuştur.
Anahtar Kelimeler: İran, iş ile iç içe olma, işten ayrılma niyeti, otel calışanları, orgütsel adalet, performans.enEastern Mediterranean University (EMU)Tourism and Hospitality ManagementEmployee Motivation - Hotel Industry - IranHotel Employees - Job Embeddedness - Organizational Justice - Performance - Turnover IntentionsOrganizational Justice, Job Embeddedness, and Job Outcomes: A Study of Hotel Employees in IranThesis11 Faculty of TourismTheses (Master's and Ph.D) – Tourism
oai:i-rep.emu.edu.tr:11129/2222012-12-26T07:46:06Zhdl_11129_79Gutsul, Danylo2012-12-14T06:44:35Z2011Gutsul, Danylo. (2011). Strategic analysis of domestic tourism development in Ukraine. Thesis (M.S.), Eastern Mediterranean University, Institute of Graduate Studies and Research, School of Tourism and Hospitality Management, Famagusta: North Cyprus.http://hdl.handle.net/11129/222Master of Science in Tourism Management. Thesis (M.S.)--Eastern Mediterranean University, School of Tourism and Hospitality Management, Dept. of Tourism and Hospitality Management, 2011. Supervisor: Prof. Dr. Mehmet Altınay.ABSTRACT: The current study aimed at investigating the current situation of domestic tourism industry in Ukraine. Strategic analysis which is presented in this thesis consists of the examination of the importance of tourism sector, determination of structural problems and challenges which industry currently face. Moreover, present study explores the future strategies for further domestic tourism development. This research was designed as a qualitative case study which involves methodology with a particular sample of 20 major tourism experts from public and private sectors with at least 8 years of managerial experience. In order to reach the purpose of the study in-depth open-ended interview questions were conducted. In addition, content analysis method was used to analyze the gathered data. The results of the study revealed that tourism sector is one of the leading sectors for the economy of Ukraine. According to the results of the study tourism industry has a strong competitiveness in the market. However, it was defined that lack of policy and planning, political and economical instability are the major obstacles for tourism development. Finally, the results of this research revealed a number of essential implications for sustainable tourism development in Ukraine.
Keywords: Domestic tourism, strategic analysis, tourism development, sustainable, Ukraine.
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ÖZ: Bu çalışma, Ukrayna’daki yerel turizm endüstrisinin günümüzdeki durumunu araştırmayı hedeflemektedir. Bu tezde sunulan stratejik analiz, turizm sektörünün önemi ile turizmdeki rekabetin incelenmesini ve yapısal sorunları ve endüstrinin günümüzde karşılaştığı zorlukları içermektedir. Ayrıca, bu çalışma gelecekteki yerel turizmin gelişmesi için gerekli yönergeleri ve stratejileri araştırmaktadır. Araştırma, devlet sektörü ve özel sektörde en az 8 yıl yöneticilik tecrübesi olan 20 ana turizm uzmanından oluşan belirli bir örneklemin yer aldığı bir yöntemin kullanıldığı niteliksel bir durum çalışmasıdır. Çalışmanın amacına varabilmek için katılımcılara açık uçlu röportaj soruları sorulmuştur. Ayrıca, toplanan bilgilerin analizi için içerik analizi yöntemi kullanılmıştır.
Çalışmanın sonuçları ortaya çıkarmıştır ki turizm sektörü Ukrayna ekonomisi için önde gelen sektörlerden biridir. Araştırma sonuçlarına göre, turizm yöneticileri Ukrayna turizm endüstirisinde güçlü bir rekabetin olduğunu rapor etmişlerdir. Her nasılsa, politika, planlama, yatırım ve politik istikrar eksikliği turizmin sabit bir şekilde gelişmesini önleyen esas sorunlardandır. Son olarak, araştırmanın sonuçları Ukrayna’da istikrarlı bir turizmin gelişebilmesi için bazı öneriler açığa çıkarmıştır.
Anahtar Kelimeler: Yerel turizm, stratejik analiz, turizm gelişmesi, istikrarlı, Ukrayna.enEastern Mediterranean University (EMU)Tourism and Hospitality ManagementTourism, Domestic - UkraineDomestic Tourism - Strategic Analysis - Tourism Development - Sustainable - UkraineStrategic analysis of domestic tourism development in UkraineThesis11 Faculty of TourismTheses (Master's and Ph.D) – Tourism
oai:i-rep.emu.edu.tr:11129/2462013-01-03T00:00:19Zhdl_11129_79Daşkın, Hasan2013-01-02T13:28:41Z2011Daskin, Hasan. (2011). The Effects of Positive Affectivity and Support on Work-Family and Family-Work Conflict: A Study of Employees In Travel Agencies. Thesis (M.S.), Eastern Mediterranean University, Institute of Graduate Studies and Research, School of Tourism and Hospitality Management, Famagusta: North Cyprus.http://hdl.handle.net/11129/246Master of Science in Tourism Management. Thesis (M.S.)--Eastern Mediterranean University, School of Tourism and Hospitality Management, 2011. Supervisor: Assoc. Prof. Dr. Hasan Kılıç.ABSTRACT: There has been a great deal of research in work family conflict (WFC) and family work conflict (FWC) in the Travel Agencies of employees WFC and FWC has been widely accepted by travel industries all over the world. Many authors and scholars have written on the implications and implementation of WFC and FWC within the Tourism Sector as including employees of travel agencies, however very little study has been conducted on small island organization and in particular North Cyprus. Work Family conflict which referred as WFC and Family Work Conflict which referred as FWC in this thesis is a newly developed concept among the travel agencies of employees especially (A) travel agencies. In addition, being a newly developed concept, non concept, and non research can be found on the adaptation of WFC and FWC within the Travel Agencies of employees
in the Turkish Republic of North Cyprus referred to in this research paper as the T.R.N.C. This research is the first attempt in T.R.N.C. to investigate the understanding of the effects of positive affectivity and support on work family conflict and family work conflict and its applications among leading travel agencies in Magosa, Girne, Lefkoşa and Güzelyurt. The research explores how travel agencies of employees affected by positive affectivity and supported on Work-Family Conflict (WFC) and Family-Work Conflict (FWC) in their organizations and how thus employees perceived the ideas associated with their work and how it affects their family life. The results demonstrate that employees in travel agencies in the T.R.N.C. have basic understanding of how their work stress and long time shifts play negative feelings in family life.
Keywords: WFC, FWC, Supervisor Support, Positive Affectivity, Time-based WFC, Strain-based WFC, Behavior-based WFC, Time-based FWC, Strain- based FWC, Behavior- based FWC, T.R.N.C, Travel Agencies Employees.
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ÖZ: İş aile çatışması ve aile iş çatışmasının önemi dünyada yaygın olarak tüm endüstriler tarafından kabul edilen bir araştırma konusudur. Bu konu çeşitli bilim insanları tarafından seyahat acentaları çalışanları dahil olmak üzere turizm sektörünün bir çok alanlarında araştırılmıştır.Ancak turizm literatüründe özellikle ekonomileri turizme dayalı küçük adalarda seyahat acenteleri çalışanlarını kapsayan araştırmalar çok az yapılmıştır.Kuzey Kıbrıs’ta seyhat acentelerinde çalışanlara yönelik bir araştırmaya ise rastlanılmamıştır. Birçok araştırmacınında kullandığı gibi bu tezde FWC (aile iş çatışması ) ve WFC (İş aile çatışması) olarak ifade edilen çatışma olgusu özellikle seyahat acentesi çalışanları arasında yeni geliştirilmiş bir kavramdır. Buna ek olarak, geliştirilmiş olan olumlu düşünce (positive affectivity) ve destek (support) kavramlarının WFC’ye ve FWC’ ye olan etkileri yine bu araştırma kapsamında ilk kez sorgulanmış ve seyahat Acentalarında çalışanların bu çalışmada hedef kitle olarak belirlenmiştir. KKTC’de, Magosa, Girne, Lefkoşa ve Güzelyurt’da önde gelen seyahat acentelerinde çalışanların yaşadığı iş aile çatışması (WFC) ve aile iş çatışması (FWC) uygulamalarının olumlu veya olumsuz etkilerinin öğrenilmesi için bu araştırma yapılmıştır. Bu araştırmada seyahat acenteleri çalışanlarının, işyerleri ile ilgili olumlu veya olumsuz düşüncelerinin iş-aile çatışması ve aile-iş çatışmasını kavramlarına olan etkilerinin kendilerine olan etkisinin ölçülmesi hedeflenmişltir. Bu çerçevede bu uygulamaların işyerinde ki stres ve aile hayatlarına olan etkilerinin araştırılmasına çalışılmıştır. Bu araştırma, seyahat acenteleri çalışanlarının, olumlu veya olumsuz duyumlarının, iş-aile çatışması ve aile-iş çatışmasını çalışanların işlerini ve onların aile hayatındaki etkileri ile ilgili fikirleri algılanan ve desteklenen bir araştırma yapılmıştır bu çalışmada. Aratırmanın sonuçları göstermiştir ki KKTC'de seyahat acentelerinde çalışanlarının işyerinde yaşadıkları stres ve uzun çalışma saatlerinin aile yaşamalarına olan olumsuz etkileri hakkında temel bir bilgiye sahip olduğunu göstermektedir.
Anahtar Kelimeler: İş aile çatışması, aile iş çatışması, danışman desteği (supervisor support), olumlu düşünce (positive affectivity), gerginlik, zaman ve davranış tabanlı iş ail eve aile iş çatışması, KKTC, seyahet acenteleri çalışanları.enEastern Mediterranean University (EMU)Tourism and Hospitality ManagementWork and Family - Tourism Sector - Travel AgenciesWFC - FWC - Supervisor Support - Positive Affectivity - Time-Based WFC - Strain-Based WFC - Behavior-Based WFCTime-Based FWC - Strain-Based FWC - Behavior-Based FWC - TRNC - Travel Agencies EmployeesThe Effects of Positive Affectivity and Support on Work-Family and Family-Work Conflict: A Study of Employees In Travel AgenciesThesis11 Faculty of TourismTheses (Master's and Ph.D) – Tourism
oai:i-rep.emu.edu.tr:11129/2712013-01-05T00:00:28Zhdl_11129_79Nalbant, Umut2013-01-04T12:14:57Z2011Nalbant, Umut. (2011). Volleyball in TRNC: Reasons for Decline of Interest and Recommendations for Improvement. Thesis (M.S.), Eastern Mediterranean University, Institute of Graduate Studies and Research, School of Tourism and Hospitality Management, Famagusta: North Cyprus.http://hdl.handle.net/11129/271Master of Science in Tourism Management. Thesis (M.S.)--Eastern Mediterranean University, School of Tourism and Hospitality Management, 2011. Supervisor: Assist. Prof. Dr. İlkay Yorgancı Maloney.ABSTRACT: This thesis examines the causes for the dramatic decline in North Cyprus volleyball and traces the reasons in order to find ways to revive it again. With the intention of attaining the required data, qualitative approach was used in order to achieve an in-depth study of the research area. Comprehensive and detailed interviews were conducted with the federation president, club presidents, volleyball trainers, physical education teachers and volleyball players. According to the data collected from the analysis, the main reasons for the setback of country’s volleyball can be stated as economic, lack of interest of the government to volleyball as a sport, shifting to technology period, insufficiency of volleyball federation and embargoes. In the light of the obtained data, country volleyball can be revived with long term planning of regional foundation schools, regulating the by-laws for sponsorship, encouraging trainers who are upbringing players and these new players both financially and morally to provide continuity of the country’s volleyball. As a result of the analysis, the following were elucidated; more than one league was preferred with a high enjoyment for watching and competitiveness.
Keywords: North Cyprus, sport, volleyball, decline, reasons, recommendations.
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ÖZ: Bu tezin amacı, bitme noktasına kadar azalan Kuzey Kıbrıs voleybolunun azalma sebeblerini bulmak ve yeniden nasıl canlandırılabileceğinin yollarını aramaktır. Bu tezde ağırlıklı olarak federasyon başkanı, eski ve yeni kulüp başkanları, voleybol antrenörleri, beden eğitimi öğretmenleri ve sprocuların ülke voleybolu hakkındaki görüşlerine yer verilmiştir. Gerekli verilere ulaşabilmek için röportaj yöntemi kullanılmıştır. Kapsamlı ve detaylı bir şekilde yapılan röportajlar, ülke voleyboluna farklı alanlarda hizmet etmiş spor adamlarının görüşleri doğrultusunda voleybolda yaşanan gerilemenin sebeblerine dair çok önemli ve eşsiz verilere ulaşılması sağlanmıştır. Elde edilen bilgiler ışığında, ülke voleybolundaki yaşanan gerilemenin başlıca sebepleri, ekonomik, devletin voleybol federasyonuna olan ilgisizliği, voleybol federasyonunun yetersizliği, voleybol branşının öğrenme zorluğu, beden eğitimi öğretmenlerinin ilgisizliği, özel şirketlerin ve üniversitelerin kurulması, ambargolar ve teknoloji çağına geçilmesi şeklinde sıralanabilir. Analizlerden elde edilen bilgiler ışığında, ülke voleybolunu yeniden canlandırmak için öncelikle uzun vadeli planlamalarla bölgesel altyapı okulları kurulmalı, sponsor yasaları düzenlenmeli, sporcu yetiştiren eğitmenleri, yetişmekte olan sporculara maddi manevi teşvikler sağlanmalı ve uluslararası turnuvalara katılımlar artırılmalıdır. Arzu edilen çok takımlı, seyir zevki yüksek, çekişmeli karşılaşmaların yaşandığı bir veya birden fazla liglere ulaşabilme yolları analizlerin sonucunda belirlenmiştir.
Anahtar Kelimeler: Kuzey Kıbrıs, spor, voleybol, düşüş sebebleri, tavsiyeler.enEastern Mediterranean University (EMU)Tourism and Hospitality ManagementSports - Volleyball - Social Aspects - Cyprus, NorthNorth Cyprus - Volleyball - Decline - Reasons - RecommendationsVolleyball in TRNC: Reasons for Decline of Interest and Recommendations for ImprovementThesis11 Faculty of TourismTheses (Master's and Ph.D) – Tourism
oai:i-rep.emu.edu.tr:11129/3352013-01-12T00:00:35Zhdl_11129_79Safavi, Homayoun Pasha2013-01-11T10:53:41Z2012Safavi, Homayoun Pasha. (2012). The Process Of Urbanization And Its Implications For Tourism Sector-A Sustainability Approach: The Case Of Famagusta / TRNC. Thesis (M.S.), Eastern Mediterranean University, Institute of Graduate Studies and Research, Faculty of Tourism, Famagusta: North Cyprus.http://hdl.handle.net/11129/335Master of Science in Tourism Management. Thesis (M.S.)--Eastern Mediterranean University, Faculty of Tourism, 2012. Supervisor: Assoc. Prof. Dr. Habib Alipour.ABSTRACT: This study aims to explore and analyze the process of urbanization and its implications for tourism in the city of Famagusta/TRNC. The question is whether tourism development and urbanization processes are integrated based on a clear understanding of these two phenomena which are highly reciprocal and interdependent. Not only they reinforce each other, they are also making the same demand from the supply of services and facilities; tourists’ demand, which is shared with the citizens is temporary, while citizens demand is permanent. Therefore, the strong interdependency between them requires a conscious approach within an urban planning instrument known as ‘comprehensive plan’. Tourism development, as a new dynamism within the tertiary economic structure, has a reciprocal interaction with the processes of urbanization. İn one hand, the declining urban areas have capitalized on their potential and even obsolete resources through redesigning, renovation, and refurbishment for the consumption of tourists. Thus, city managers/municipalities/planning departments/city halls have embarked upon tourism sector development to revive their declining metropolitan areas. İn another hand, tourism has become an agent of change in many sleepy and forgotten settlements that initiated the process of urbanization (Griffin and Hayllar, 2006; Beriatos, 2008). No wonder, most of the cities have become a magnet for the tourists and the concept of ‘urban tourism’ has consolidated within broader tourism field. On this platform, the intended research will examine and assess the case of Famagusta/TRNC to explore to what extend urbanization process has been integrated to tourism dynamism knowing the fact that Famagusta is a tourist destination that tries to accommodate various modes of tourism with the aim of their full satisfaction. The conceptual model for this study is adopted form Gunn and Var (2002) who have set up four fundamental strategic goals for ‘tourism planning institutions’ as : i) enhanced visitor satisfaction, ii) improved economy and business success, iii) sustainable resource use and , iv) community and area integration. These tourism specific goals are in line with the ‘smart growth’ paradigm, which guides an urbanization process that can serve the economy, community, and environment (Miller and Hoel, 2002; Winkelman et al, 2002). The assumption is that if urban planners and relevant institutions are not aware of the reciprocal relationships between tourism and urbanization, it will be costly and impossible to design strategic plans toward these goals. And/or, the goals may not be realized unless both urbanization process and tourism sector are integrated from the beginning. Urbanization process and tourism field are multidimensional that demand an approach based on communications, consensus-building, and legislative efforts that improve dialog, reduce polarization, and enable coordination of urban space and tourism industry. In this context, tangible initiatives that can be publicly debated need to be in the open. For entities charged, the challenge is to ensure that diverse stakeholder inputs with different views are synthesized into a coherent urban tourism system that can reconcile individual autonomy and communal desires toward the aforementioned tourism goals. For the purpose of this research, a qualitative methodology is utilized which will be based on an in-depth interview with officials in the municipality and community that include: planners, architects, managers, environmentalists, and academicians.
Keyword: Urbanization, Tourism planning, Sustainability, Urban tourism, Famagusta, North Cyprus.
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ÖZ: Bu çalışma, kentleşme süreci ve Gazimağusa / KKTC şehirde turizm açısından etkileri araştırmak ve analiz etmeyi amaçlamaktadır. Soru turizm gelişimi ve kentleşme süreçleri son derece karşılıklı ve birbirine bağlı olan bu iki fenomen açık bir anlayışa dayalı entegre olup olmadığıdır. Birbirlerini takviye değil sadece, aynı zamanda hizmet ve tesislerin temini aynı talebi yapıyoruz; vatandaşların talebi kalıcı ise vatandaşlar ile paylaşılmaktadır turistlerin talebi, geçici. Bu nedenle, aralarındaki güçlü bağımlılık 'kapsamlı planı' olarak bilinen bir kentsel planlama aracı içinde bilinçli bir yaklaşım gerektirir. Turizm geliştirme, üçüncül ekonomik yapısı içinde yeni bir dinamizm olarak, kentleşme süreçleri ile karşılıklı bir etkileşim vardır. Bir yandan, azalan kentsel alanlarda turistlerin tüketim için yeniden tasarlama, yenileme ve tadilat yoluyla kendi potansiyellerini ve hatta eskimiş kaynakların sermayeye çevirdik. Böylece, kent yöneticileri / belediye / bölüm / şehir salonları planlayan azalan metropollerde yeniden canlandırmak için turizm sektörünün gelişimi üzerine ilerlemeye başlamış. Başka bir taraftan, turizm kentleşme (; Beriatos, 2008 Griffin ve Hayllar, 2006) sürecini başlatan birçok uykulu ve unutulmuş yerleşimlerde değişim aracı haline gelmiştir. Şaşmamak, şehirlerin çoğunda turist ve 'şehir turizmi' kavramı daha geniş turizm alanında pekiştirmiştir için bir mıknatıs haline gelmiştir. Bu platformda, amaçlanan araştırma kentleşme süreci Mağusa amacı ile turizmin çeşitli modlar karşılamak için çalışan bir turizm merkezi olduğu gerçeğini bilerek turizm hareketliliğinden entegre edilmiştir uzatmak ne keşfetmek için Gazimağusa / KKTC inceleyecek ve değerlendirecek tam memnuniyet. Bu çalışma için kavramsal bir model formu Gunn ve 'turizm planlaması kurumlar' için dört temel stratejik hedefleri kurdunuz Var (2002) kabul edilir: i) geliştirilmiş ziyaretçi memnuniyeti, ii) gelişmiş ekonomi ve iş başarısı, iii) sürdürülebilir kaynak kullanımı ve iv) toplum ve alanı entegrasyonu. Bu turizm belirli hedeflere ekonomi, toplum ve çevre (; Winkelman ve ark, 2002 Miller ve Hoel, 2002) hizmet edebilir bir kentleşme süreci yönlendiren 'akıllı büyüme' paradigması ile uyumludur. Varsayım kent planlamacıları ve ilgili kurumların turizm ve kentleşme arasındaki karşılıklı ilişkilerin farkında değilseniz, bu amaçlara yönelik stratejik planları tasarlamak için masraflı ve imkansız olmasıdır. Ve / veya, kentleşme süreci ve turizm sektöründe hem de başından itibaren entegre sürece hedeflerine ulaşılabilmesi olmayabilir. Kentleşme süreci ve turizm alanında çok boyutlu olduğu iletişim, uzlaşma sağlanılması, ve, iletişim geliştirmek kutuplaşmayı azaltmak ve kentsel alanı ve turizm sektöründe koordinasyonu sağlamak yasama çalışmaları dayalı talebin bir yaklaşım. Bu bağlamda, kamuoyunda tartışılmıştır edilebilir somut girişimlere açık olması gerekiyor. Ücret tüzel kişilik için, meydan farklı görünümü ile farklı paydaş girişleri söz konusu turizm hedeflerine karşı bireysel otonomi ve ortak arzuları uzlaştırmak için tutarlı bir kentsel turizm sistemine sentezlenen sağlamaktır. Bu araştırmanın amacı için, niteliksel bir metodoloji de belediye ve toplum yetkilileri ile derinlemesine mülakat dayalı hangi kullanılmaktadır: plancıları, mimarlar, yöneticiler, çevreciler ve akademisyenler.
Anahtar Kelimeler: Kentleşme, Turizm planlaması; Sürdürülebilirlik; Kentsel turizm, Mağusa, Kuzey Kıbrıs.enEastern Mediterranean University (EMU)Tourism ManagementUrbanization - Land Use - City Planning - Tourism - Gazimagusa, CyprusThe Process Of Urbanization And Its Implications For Tourism Sector-A Sustainability Approach: The Case Of Famagusta / TRNCThesis11 Faculty of TourismTheses (Master's and Ph.D) – Tourism
oai:i-rep.emu.edu.tr:11129/3362013-01-12T00:00:33Zhdl_11129_79Safavi, Sarvenaz2013-01-11T11:11:36Z2012Safavi, Sarvenaz. (2012). Sustainable Governance of Coastal Zone – Apathy or Commitment: Evidence from North Cyprus (TRNC). Thesis (M.S.), Eastern Mediterranean University, Institute of Graduate Studies and Research, Faculty of Tourism, Famagusta: North Cyprus.http://hdl.handle.net/11129/336Master of Science in Tourism Management. Thesis (M.S.)--Eastern Mediterranean University, Faculty of Tourism, 2012. Supervisor: Assoc. Prof. Dr. Habib Alipour.ABSTRACT: Coastal zones are one of the most sensitive and fragile environments around the world. As increasing numbers of world population is gravitated toward the coasts, they have become prone to numerous problems including, population pressure, recreation, tourism, urbanization, accommodation/residential development, infrastructural pressure, oil drilling and sewers. As the coastal population increases, demand for a continuing supply of clean water, waste disposal, public health, food, protection from natural disasters and conservation is also increasing. However, the relationship between coastal ecosystems and tourism is highlighted through sun, sea and sand tourism which is mass oriented and its impacts are challenging in terms of sustainability issue. Coastal resource management has been established as a significant environmental undertaking wherever the productivity and health of these zones is in question. In respect of sustainable management of coastal zones, Integrated Coastal Zone Management (ICZM) has been recognized as a planning instrument to address and manage these unique ecosystems. In the case of island states, this issue demands greater responsibility from the institutions and policy makers in these environments as they are highly dependent on coastal zones as natural capital, not only for the purpose of tourism, but also for the sustainability of these island states as they are highly vulnerable to natural and man-made disasters. The aim of this research is to assess and explore policies of and planning approaches to ICZM in the case of TRNC which is dependent on the sustainability of these ecosystems for various economic and development purposes and more so for the purpose of tourism. It is assumed that policy makers approach to ICZM is not necessarily according to the coastal zone specific management system. Moreover, it has not captured the attention of the relevant institutions as an urgent issue that demands a scientific analysis, legal body, public awareness, as well as, an organizational system. Nonetheless, to reveal a clear picture and investigate the condition of ICZM in TRNC, a qualitative research method based on inductive reasoning has been utilized through interviewing 11 respondents who are directly or indirectly associated with institutions supposedly in charge of planning and management of the coastal zones. To achieve the aims of the research, 30 semi-structured in-depth interview questions were administered in an open-ended manner to delve into the minds of policy makers and their conduct toward a sustainable management of coastal areas known as ICZM. for the purpose of an inductive research and subsequent data analysis, questions were designed based on literature, case studies and main principles of ICZM as conceptualized by Stephen B, Olsen‘s (2011,2009,2007) well known ICZM framework that remains to be the conceptual backdrop in this subject. Interviewees who have been contacted are related to and involved in this issue either directly or indirectly. They are mainly involved with the issue in question through municipalities, town planning departments, ministry of tourism and environment, as well as, scholars, NGOs and people who involved in eco-tourism. Based on data analysis and synthesis of information collected, the research revealed that there is a general perceptual feeling among the policy makers and those who are involved with environmental issues that coastal areas might need a special management system; however, this is a very simplistic view and at best can be described as superficial. Study revealed that except for a few regulations left form British colonial time, coastal zones have not been given deserved attention and have been neglected. The study has not found any traces of ICZM based on its practical principles as they are implemented in different cases. In fact, an ICZM supposed to be in the context of wider Environmental Management System (EMS); however, despite the presence of an environmental office (i.e., as an appendix of ministry of tourism), is ill equipped and lacks the basic knowledge and expertise in this area and more so regarding ICZM. The research revealed that the policy maker‘s behavior toward coastal zone management can be described as apathetic at best and lacks vision of and commitment to the sustainability of the coastal zones. What is needed is an articulate framework of governance with full involvement of public, as well as, a constitution to address this issue in the context of a highly regulated and monitored process.
Keywords: Integrated Coastal Zone Management (ICZM); Sustainability and Governance; Environmental Management System (EMS); Coastal zone planning; Tourism and the coastal zone; North Cyprus.
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ÖZ: Kıyı bölgeleri dünyanın en hassas ve narin ortamlarından biridir. Dünyadaki artan nüfus sayısının kıyılara yönelmesi nüfus baskısı, rekreasyon, turizm, kentleşme, konaklama/konut geliştirme, altyapı basıncı, petrol sandaj ve kanalizasyon gibi sayısız problemleri yatkin hale getirmiştir. Kıyı nüfusu arttıkça, temiz suya, atık bertarafına, halk sağlğına, gıdaya ve doğal affetlerden korunma ve muhafazasına da olan talep artmaktadır. Ancak, kıyı ekosistemleri ve turizm arasındaki ilişki, kitle odaklı ve etkileri sürdürülebilirlilik konusu açısından zorlayıcı olan güneş, deniz ve kum turizmi ile vurgulanmaktadır. Kıyı kaynakları yönetimi, bu bölgelerin verimliliği ve sağlığı söz konusu olan her yerde önemli bir çevresel girişimi olarak kurulmuştur. Bütünleşik Kıyı Alanları Yönetimi (BKAY), kıyı alanlarının sürdürülebilir yönetimi konusundaki bu eşsiz ekosistemleri ele almak ve yönetmek için bir planlama aracı olarak bilinmektedir. Ada devletlerinin durumunda, bu konular, sadece turizm amacıyla değil, aynı zamanda da ada devletlerinin sürdürülebilirliği açısından, doğal ve insan kaynaklı afetlere karşı savunmasız olduğundan ve doğal sermaye olarak kıyı bölgelerine son derece bağımlı olduğundan kurumlar ve politikacılar tarafından daha fazla sorumluluk gerektirmektedir. Bu araştırmanın amacı, çeşitli ekonomik ve gelişimler amacıyla ve daha çok turizm amacıyla bu ekosistemlerin sürdürülebilirliğine bağlı olan KKTC’deki BKAY ile ilgili olan planlama politikalarını ve planlama yaklaşımlarını keşfetmek ve değerlendirmektir. Politika yapıcılarının BKAY’ye karşı yaklaşımları kıyı bölgesi özel yönetim sistemine uygun olmadığı varsayılmaktadır. Ayrıca, bilimsel analiz, tüzel, kamu bilinci ve örgütsel sistem talep eden acil bir konu olarak ilgili kurumların dikkatini çekmemiştir. Bununla birlikte, net bir resim ortaya çıkarmak ve KKTC’de BKAY’nin durumunu araştırmak için, doğrudan veya dolaylı olarak kıyı bölgelerinin planlaması ve yönetiminden sorumlu olan sözde kurumlardan 11 katılımcı ile tümevarımsal mantığa dayalı bir nitel araştırma yöntemi kullanarak görüşülmüştür. Araştırmanın amaçlarına ulaşabilmek için, 30 yarı yapılandırılmış derinlemesine mülakat soruları, politika yapıcılarının zihinlerini ve BKAY olarak bilinen kıyı alanlarındaki sürdürülebilir yönetimine doğru olan davranışlarını derinlemesine araştırmak için sorular açık uçlu bir şekilde politika yapıcılarına uygulanmıştır. Tümevarımsal bir araştırma ve müteakip veri analizi amacıyla sorular literatür, vaka çalışmaları ve bu konuda kavramsal zemin olmayı sürdüren Stephen B. Olsen‘ın (2011, 2009, 2007) tanınan kavramsallaştırılmış BKAY çerçervesine dayalı temel ilkelerine gore tasarlanmıştır. Temasa geçilen katılımcılar bu konuyla doğrudan ya da dolaylı bir şekilde ilgilidirler. Genelde söz konusu olan konu ile belediyeler, şehir planlama dairelerin, turizm ve çevre bakanlığının yanı sıra, akademisyenler, sivil toplum örgütleri ve eko-turizm ile ilgilenen kişiler aracılığıyla ilgilenirler. Veri analizi ve toplanan bilgilerin sentezine dayanarak araştırma, politika yapıcılarının ve çevre sorunları ile ilgili olanlar arasında genel algısal duyguların kıyı alanlarının özel bir yönetim sistemine ihtiyaç duyulabileceğini ortaya koymuştur; ancak, bu çok basit bir görüştür ve en azından yüzeysel olarak tarif edilebilir. Çalışma, ingiliz sömürge zamanından kalan bir kaç yasa dışında, kıyı bölgelerinin hak ettiği ilgiyi görmediğini ve ihmal edilmiş olduğunu ortaya çıkarmıştır. Çalışma, farklı durumlarda uygulanabilen pratik ilkelere dayanan BKAY’ye ait izler bulunamadı. Aslında, geniş bir Çevre Yönetim Sistemi (ÇYS) bağlamında bir BKAY olması gerekiyordu; ancak, çevresel bir ofisin (yani, turizm bakanlığına ek olan bir ofisin) varlığına rağmen kötü donatılmış ve bu alandaki temel bilgiye ve daha çok BKAY için gereken uzmanlığa sahip değildir. Bu araştırma, kıyı bölgesi yönetimine doğru olan politika yapıcılarının davranışları ilgisiz olarak tanımlanması ve kıyı bölgelerinin sürdürülebilirlilik vizyonunun ve sorumluluğunun eksikliğini ortaya çıkardı. Yönetimin belirgin bir çerçeveye ve tüm halkın katılımının yanı sıra, oldukça düzenli ve takip süreci bağlamında bu sorunu gidermek için bir anayasaya ihtiyaç duyulmaktadır.
Anahtar Kelimeler: Bütünleşik Kıyı Alanları Yönetimi (BKAY); Sürdürülebilirlilik ve Yönetim; Çevre Yönetim Sistemi (CYS); Kıyı bölgesi Planlaması; Kıyı bölgesi ve Turizm; Kuzey Kıbrıs.enEastern Mediterranean University (EMU)Tourism ManagementCoastal Zone Management - Government Policy - Cyprus, NorthIntegrated Coastal Zone Management (ICZM) - Sustainability and GovernanceEnvironmental Management System (EMS) - Coastal Zone Planning - Tourism and the Coastal Zone - North CyprusSustainable Governance of Coastal Zone – Apathy or Commitment: Evidence from North Cyprus (TRNC)Thesis11 Faculty of TourismTheses (Master's and Ph.D) – Tourism
oai:i-rep.emu.edu.tr:11129/3392013-01-12T00:00:39Zhdl_11129_79Memarbashi, Shahryar2013-01-11T11:58:35Z2012Memarbashi, Shahryar. (2012). Assessing customers’ perception regarding service failure and recovery strategies and consumer future behavior in the restaurant industry ;Evidence from Mashhad, Iran. Thesis (M.S.), Eastern Mediterranean University, Institute of Graduate Studies and Research, Faculty of Tourism, Famagusta: North Cyprus.http://hdl.handle.net/11129/339Master of Science in Tourism Management. Thesis (M.S.)--Eastern Mediterranean University, Faculty of Tourism, 2012. Supervisor: Assoc. Prof. Dr. Hasan Kılıç.ABSTRACT: The main objective of this research is to conduct a study to analyse service failure categories and service recovery strategies used and future customer behaviorin the context of hotelrestaurants in Mashhad, Iran. Also to evaluate the impact of demographic characteristics of customers on service failure, service recovery and customer intention. The Thesis involves 300 respondents from Mashhad, Iran. The sampling unit is hotel restaurant customers and the data needed for the research purpose have been collected via structured questionnaires. The study found conclusive results on selected service failure and service recovery strategies in hotel restaurants. This study further looked into the impact of demographic characteristics of customers on service failure, service recovery strategies and customer intention in the context of developing economies. This study has important managerial implication as it facilitate the understandings of which importance of service failure category in relation to different demographic characteristics from customers‘ point of view. This paper is valuable as very little has been done in the Iranian context. It also creates a perspective for restaurant managers in developing countries to evaluate and monitor their performance in order to increase their profitability and customer satisfaction.
Keywords: Hotel restaurant, service failure, service recovery, customer intention, demographic characteristics, developing countries.
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ÖZ: Çalışmanın temel amacı, Iran Meşhed‘deki otel restoranları bağlamında yapılan hizmet hataları ve uygulanan hizmet kurtarma stratejilerinin ana nedenlerini vegelecekteki müşteri davranışlarını analiz etmek için bir çalışma yapmaktır.Ayrıca, müşterilerin demografik özelliklerinin hizmet hataları, hizmet kurtarmanın ve müşteri niyetinin üzerindeki etkilerini değerlendirmektir. Bu tez, Iran Meşhed‘den 300 katılımcı içermektedir.Örnekleme birimi otel restoranı müşterileridir ve bu araştırma için gerekli olan veriler yapılandırılmış anketlerle toplanmıştır. Bu çalışma, otel restoranlarında seçilen hizmet hatası ve hizmet kurtarma stratejileri üzerinde kesin sonuçlar bulmuştur.Bu çalışma, gelişmekte olan ekonomiler çerçevesinde, müşterilerin demografik özelliklerinin hizmet hataları, hizmet kurtarmanın ve müşteri niyetinin üzerindeki etkilerini de alarak içine katmıştır. Müşteri görüşü açısından farklı demografik özellikleri ile ilgili hizmet hataları kategorilerinin önemini anlamamızı kolaylaştırdığından dolayı bu çalısmanın önemli yönetsel yansımaları vardır Iran bağlamında çok az yapıldığından dolayı bu araştırma çok değerlidir. Aynı zamanda, karlılık ve müşteri memnuniyetini artırmak için gelişmekte olan ülkelerdeki restoran yöneticilerine kendi performansını değerlendirmek ve gözlemlemek için bir bakış açısı oluşturmaktadır.
Anahtar Kelimeler: Otel restoranı, Hizmet hataları, hizmet kurtarma, müşteri niyeti, demografik özellikler, gelişmekte olan ülkeler.enEastern Mediterranean University (EMU)Tourism ManagementConsumer Satisfaction - Tourism - Restaurants - Mashhad, IranHotel Restaurant - Service Failure - Service Recovery - Customer Intention - Demographic Characteristics - Developing CountriesAssessing customers’ perception regarding service failure and recovery strategies and consumer future behavior in the restaurant industry ;Evidence from Mashhad, IranThesis11 Faculty of TourismTheses (Master's and Ph.D) – Tourism
oai:i-rep.emu.edu.tr:11129/3402013-01-12T00:00:39Zhdl_11129_79Bouzari, Mona2013-01-11T12:15:01Z2012Bouzari, Mona. (2012). Preliminary Study On Destination Attributes Of Northern Cyprus: Iranian Travellers’ Perspective. Thesis (M.S.), Eastern Mediterranean University, Institute of Graduate Studies and Research, Faculty of Tourism, Famagusta: North Cyprus.http://hdl.handle.net/11129/340Master of Science in Tourism Management. Thesis (M.S.)--Eastern Mediterranean University, Faculty of Tourism, 2012. Supervisor: Assist. Prof. Dr. Ruchan Kayaman.ABSTRACT: The purpose of this study is to determine the attributes of Northern Cyprus ; Itanian travelers’perspective. It will be tried to determine strong and weak attributes of North Cyprus from Iranian travelers perspective. Furtheremore, this study tends to examine a conceptual model that will examine the relation between attributes, overall imag, and future behaviour. The aforementioned relationship were tested by data abtained from Iranian travellers. According to the study the strong and weak cognnitive attributes of Northern Cyprus have been determined. The study demonstrated that unpoluuted environment, climate, calm atmosphere and safty are considered as strong cognitive attributes of North Cyprus. The weak attributes are lack of shopping facilities, lack of seasonal festivals amd museumes. This study also will demonstrate the direct effect of cognitive and affective attributes of North Cyprus on overall image. The direct effect of overall mage on visitors‟ future behaviour will be discussed as well. In addition management implications are provided based on the results of th ecurrent study. Furtheremore, some information regarding the limitations of this study as well as implication for future reserach will be presented in this thesis.
Keywords: destination attributes, cognitive attributes, affective attributes, North Cyprus.
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Çalışma; KKTC’nin destinasyon özelliklerini, güçlü ve zayıf özelliklerini belirlenmeyi amaçlamıştır. Ayrıca çalışma; destinasyon özellikleri, destinasyon imajı ve turistlerin ileriye yönelik tutumlarını ölçen kavramsal modeli de test etmeyi hedeflemiştir. Çalışmanın dar alanını İranlı turistler oluşturmuştur. Çalışmada; KKTC’nin güçlü ve zayıf bilişsel özellikleri faktör analizine tabi tutulmuş ve 6 temel faktör ortaya konmuştur. Temiz çevre, iklim, sakin ortam ve güvenlik öne çıkan özellikler olmuştur. Zayıf özellikler olarak ise; alışveriş tesislerinin, yerel festivallerin, ve müzelerin yetersizliği belirlenmiştir. Ayrıca çalışma hipotezlerinin test edilmesinde çoklu regresyon yönteminden faydalanılmış ve gerek bilişsel gerekse duyuşsal özelliklerin adanın toplam imajı üzerindeki etkisine yönelik hipotezler doğrulanmıştır. Yine toplam imajın; gelecekte yeniden seyahat etme ve tavsiye üzerine etkiside çoklu regresyona tabi tutulmuş ve bu ilişkinin varlığı da doğrulanmıştır. Çalışmanın sonuçları; devlet düzeyinde KKTC’nin imajının oluşturulmasında rol oynayan kurumlara, akademik alanda ise destinasyon özellikleri ve imajına yönelik çalışmalara ışık tutacak nitelikte sonuçlara ulaşmıştır.
Anahtar kelimeler: destinasyon özellikleri, bilişsel özellikler, duyuşsal özellikler, KKTC.enEastern Mediterranean University (EMU)Tourism ManagementTourism - Tourists' Perceptive - Iranian Tourists - Cyprus, NorthDestination Attributes - Cognitive Attributes - Affective Attributes - North CyprusPreliminary Study On Destination Attributes Of Northern Cyprus: Iranian Travellers’ PerspectiveThesis11 Faculty of TourismTheses (Master's and Ph.D) – Tourism
oai:i-rep.emu.edu.tr:11129/3452013-01-18T00:00:26Zhdl_11129_79Fazli, Gelareh2013-01-17T06:30:51Z2012Fazli, Gelareh. (2012). Evaluation of Destination Image among Foreign Visitors in Tehran. Thesis (M.S.), Eastern Mediterranean University, Institute of Graduate Studies and Research, Faculty of Tourism, Famagusta: North Cyprus.http://hdl.handle.net/11129/345Master of Science in Tourism Management. Thesis (M.S.)--Eastern Mediterranean University, Faculty of Tourism, 2012. Supervisor: Assoc. Prof. Dr. Hasan Kılıç.ABSTRACT: The purpose of this thesis is to determine the image characteristics of Tehran as tourism destination; from foreign travelers’ view. It will be tried to determine strong and weak image components of Tehran from foreign traveler’s perspective. Furthermore, this study tends to examine the relation between destination image and its components, overall image, and future behavior. The aforementioned relationships were tested by data obtained from foreign travelers.
According to the study the strong and weak cognitive image components of Tehran have been determined. The study indicated that museums, restaurants and cuisine, hospitable and friendly people and low prices are strong image components of Tehran. The weak cognitive components are lack of qualified tours and excursions, the crowdedness of the city and lack of tourism information. The study also will demonstrate the direct effect of cognitive and affective image components of Tehran on overall image. The direct effect of overall image on tourist’s future
behavior will be discussed as well. In addition, management implications are provided based on the results of the current study. Furthermore, some information regarding the limitations of this study as well as implication for future research will be presented in this thesis.
Key words: destination image, image components, tourist’s behavior, Tehran.
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ÖZ: Çalışma; turizm destinasiyon olarak Tahran’ın imajını belirlemeyi amaçlamıştır. Bu yabancı seyahat perespektifi Tahranın güçlü ve zayıf görüntü bilişenlerini berlirlemek için çalışılacakdır. Ayrıca, bu çalışmada hedef imaj ve bilişenleri, genel imaj, ve gelecekteki davranışı arasındakı ilişkiyi incelemek için yönelmişdir. Söz konusu ilişki, yabancı turistlerden elde edilen verilere göre test edildi. Çalışmaya göre, Tahran’ın güçlü ve zayıf bilişsel görüntü bileşeni tespit edilmiştir. Çalışmada gösterlilmiş ki, müzeler, restoranlar, mutfak, misafirperver insanları ve düşük fiyat Tahran’ın güçlü bir imaj bileşenleridir. Zayıf bilişsel bileşenlere; kalite
eksikli turlar ve geziler, şehrin kalabalık ve turizm bilgi eksikliğidir. Çalışmalarda ayrıca Tahran’ın genel görüntüsü üzerine bilissel ve duyussal görüntü bileşenleri doğrudan etki gösterecektir. Turistin ireliye yönelik davranışları üzerindeki genel imaja doğrudan etkisi ayrıca tartışılacaktır. Buna ek olarak, yönetim uygulamaları, mevcut çalışmanın sonuçlarına dayalı olarak sağlanmışdır. Ayrıca, bu çalışmanın sınırlikları yanı sıra, araştırmalar için, anlamı ile
ilgili bazı bilgiler, bu tezde sunulacakdır.
Anahtar Kelimeler: destinasyon imajı, imaj bileşenleri, turist davranışı, Tahran.enEastern Mediterranean University (EMU)TourismTourism - Tehran (Iran)Destination Image - Image Components - Tourist's Behavior - TehranEvaluation of Destination Image among Foreign Visitors in TehranThesis11 Faculty of TourismTheses (Master's and Ph.D) – Tourism
oai:i-rep.emu.edu.tr:11129/3522013-01-18T00:00:35Zhdl_11129_79Sarvari, Neda Gholizadeh2013-01-17T13:43:32Z2012Sarvari, Neda Gholizadeh. (2012). Destination Brand Equity, Satisfaction And Revisit Intention: An Application In TRNC As a Tourism Destination. Thesis (M.S.), Eastern Mediterranean University, Institute of Graduate Studies and Research, Faculty of Tourism, Famagusta: North Cyprus.http://hdl.handle.net/11129/352Master of Science in Tourism Management. Thesis (M.S.)--Eastern Mediterranean University, Faculty of Tourism, 2012. Supervisor: Assist. Prof. Dr. Ruchan Kayaman.ABSTRACT: This study revisits the previous studies carried out by several researchers on Customer – Based Brand Equity with an intension to further investigate the applications and testing of the Customer-Based Brand Equity (CBBE) model in relation to destination branding. The study specifically examines the effects of Brand Equity Dimensions (Brand Awareness, Brand Loyalty, Brand Value, Brand Quality and Brand Image) on Tourists Satisfaction and ultimately on Future Behaviours that result in revisit of the destination. The study proposes a conceptual model whereby the data collected from the Turkish visitors is empirically verified and tested for an emerging Mediterranean tourism destination of Turkish Republic of North Cyprus, referred as TRNC or North Cyprus in this study. The results of this study proved that all brand equity dimensions employed in this model, with the exemption of Brand Image where, no relationship was established, have positive direct effects on Customer Satisfaction. The study also confirmed the positive direct effect of Satisfaction on the Future Behaviour that determines the revisit intent of the tourist. Furthermore the study defined an indirect relationship between the brand equity dimensions and the Future behaviour, where Customer satisfaction has a mediating role between the Brand Equity Dimensions and the Feature Behaviour. Based on the results, a few implications were proposed for tourism destination management. The most important suggestion is directed towards the establishment of an effective strategy for Destination Brand equity management, which would require collaboration between the Government officials and the private tourism organization management. Also considerations are given to the limitations of the current study and thus, future research directions were proposed accordingly.
Keywords: Customer-Based Brand Equity (CBBE); Destination Brand Equity; Brand Equity Dimensions; Customer Satisfaction; Future Behaviour; Revisit Intent.
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ÖZ: Bu çalışma; Müşteri-odaklı Marka Değeri ile ilgili birçok araştırmacı tarafından yapmış olan çalışmaların gözden geçirilip, Müşteri-odaklı Destinasyon marka değeri modelinin yaratılması, ve deneyimi ile ilgili yapılması gereken araştırmaların ortaya konulmasını hedeflemiştir. Destinasyonla ilgili marka değerini oluşturan etkenlerin veya fakörlerin (Marka bilincı, marka bağımlılığı, marka değeri, kalite, ve imaj), Müşteri memnuniyeti üzerindeki olumlu etkilerinin olduğu varsayımının doğrulanmasının yanısıra, Memnuniyetin, ileriye yönelik müşteri davranışları üzerindeki olumlu etkisinin de turistin destinasyonu tekrar ziyaret etme isteğini etkileyeceği varsayımının doğrulanması da, çalışmanın esas alanı olarak belirlenmiştir. Ayrıca, çalışma esasınıda öngörülen hipotezleri olçen kavramsal modelin de test edilmesi bu çalışmanın kapsama alanı içerisindedir. Çalışmanın dar alaninı, Akdeniz turiziminde önemli bir destinasyon olarak ortaya çıkmaya başlayan Kuzey Kıbrıs Türk Cumhuriyeti’ni (KKTC) ziyaret eden turistler olmuştur. Çalışma hipotzlerinin test edilmesi için, çoklu regresyon Analizi yöntemi kullanılmış ve Destinasyonla ilgili marka değerini oluşturan etkenlerin, Müşteri memnuniyeti üzerindeki olumlu etkisine yönelik varsayımlar doğrulanmıştır. Yine, Müşteri memnuniyetinin, ileriye yönelik destinasyonu tekrar ziyaret etme istegi üzerindeki olumlu etkiside coklu regrasyona tabi tutulmuş ve bu ilişkinin varlığı da doğrulanmış oldu. Ayrıca, Destinasyonla ilgili marka değerini oluşturan etkenler ile, ileriye yönelik müşteri davranışları arasında, Müsteri memnuniyeti vasıtasıyla dolaylı bir ilişkinın varlığıda ortaya konulmuştur. Çalışmadan çıkartilan sonuçlar doğrultusunda salık verilen birkaç öneri içerisinde, Destinasyon marka değeri yönetimiyle ilgili stratejilerin belirlenmesinde, turizimden sorumlu devlet yetkililieri ile özel sektörde de faaliyet gösteren çeşitli turizm kuruluşu yöneticilerinin işbirliğinin gerekliliğine atıfta bulunulmuştur. Ayrıca, konuyla ilgili olarak gelecekte yapılacak araştırma çalışmalarının, bu çalışmada ortaya çıkan tüm eksikliklerin göz önünde bulundurulması önerilmiştir.
Anahtar Kelimeler: Müşteri-odaklı marka değeri; Destinasyon marka değeri, Marka değerinin faktörleri / etkenleri; Müşteri memnuniyeti; Gelecek ile ilgili davranışlar; Tekrar ziyaret etme isteği.enEastern Mediterranean University (EMU)TourismBrand Name Products - Tourism - Cyprus, NorthCustomer Based Brand Equity (CBBE) - Destination Brand Equity - Brand Equity Dimensions - Customer Satisfaction - Future Behaviour - Revisit IntentDestination Brand Equity, Satisfaction And Revisit Intention: An Application In TRNC As a Tourism DestinationThesis11 Faculty of TourismTheses (Master's and Ph.D) – Tourism
oai:i-rep.emu.edu.tr:11129/5932013-03-02T00:00:23Zhdl_11129_79Ersoy, Ergin2013-03-01T11:16:22Z2010Ersoy, Ergin. (2010). Employability Skills for the Hotel Sector in TRNC Comparative Study of Management Expectations and Student Perceptions. Thesis (M.S.), Eastern Mediterranean University, Institute of Graduate Studies and Research, School of Tourism and Hospitality Management, Famagusta: North Cyprus.http://hdl.handle.net/11129/593Master of Science in Tourism Management. Thesis (M.S.)--Eastern Mediterranean University, School of Tourism and Hospitality Management, Dept. of Tourism and Hospitality Management, 2010. Supervisor: Assoc. Prof. Dr. Hüseyin Araslı.ABSTRACT: While shaping the vocational tourism and hospitality, education must consider the expectations of the industry and students‘ perceptions. Students must be guided to the profession or programs after they are equipped with skills which are approved by the hotel managers. Therefore, the curricula must be designed to cover the expectations of the industry and of students. Also, the given curricula should provide the students with the skills, approved by the managers in accordance to the demands of the industry. The purpose of this thesis is to reveal the skills which are necessary in the profession of tourism and hospitality in North Cyprus. The thesis aims at comparing the hospitality managers‘ expectations of the graduate skills with the students‘ perception of the skills. The important point is that the trained and the recruited students should compete in the workplace and make use of knowledge and technology effectively. Therefore, we need professionally trained students and a good education infrastructure. It is necessary that teachers must be well-educated pedagogically. Vocational education is very expensive. It is more important to have a good relationship with the stakeholders of the industry for sustainable infrastructure of education. The samples of this study include the hotel managers who work in the tourism industry with three, four and five star hotels in TRNC; the hotel and department managers and the students who are studying at vocational tourism high schools, and the university students who study in tourism departments in the second and the fourth year programs. In this study, the findings show us that the expectations of the students and the industry tend to be similar and interrelated. The results in the first state the fact that the perceptions of students and the expectations of the managers are highly consistent among half of the ranked scores; in each group , the same top two ―interpersonal skills and teamwork and leadership skills‖ and the last two ―conceptual and analytical and information management‖ generic skill domains are identical. In this thesis, the discussion of the results, the managerial implications are presented besides limitations of the study, and implication for future research.
Key words: Tourism and Hospitality Education, Skills, Managers Expectations and Students Perceptions, Hotel Industry and Education Industry.
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ÖZ: Mesleki turizm eğitimine şekil verirken endüstri ve işletmelerin, ayni zamanda öğrencilerin beklentilerinin karşılanması gerekmektedir. Öğrencilerin, işletmelerin beklentilerini karşılayacak becerilere sahip olabilecekleri mesleklere veya programlara yönlendirilmesi gerekmektedir. Dolayısıyla, müfredatların iki tarafın beklentilerine cevap verebilecek, iş alanlarında ihtiyaç duyulan becerileri kazandıracak, endüstri taleplerini karşılayabilecek şekilde düzenlenmesi gerekmektedir.
Bu tezin amacı Kuzey Kıbrıs‘taki Turizm ve Otelcilik mesleği alanında ihtiyaç duyulan becerileri ortaya çıkarmayı amaçlamaktadır. Bu tez, otel müdürlerinin önem verdiği öğrenci mezuniyet becerileri ile öğrencilerin beklentilerinin ne kadar karşılandığının karşılaştırılmasıdır. Önemli olan iş piyasasında kabul görecek, rekabet edebilecek, bilgiyi ve teknolojiyi iyi kullanabilen kişiler yetiştirmektir. Bu da iyi bir eğitim ve eğitim altyapısı gerektirir. Eğitim verecek öğretmenlerin yeterli pedagojik eğitimlerinin olması eğitim kalitesi için çok gereklidir. Mesleki eğitim çok pahalı bir eğitimdir. Eğitim altyapısının sürdürülebilir olması özel sektörle işbirliği gerektirir.
Çalışma kapsamında örneklem olarak Kuzey Kıbrıs Türk Cumhuriyeti‘ndeki üç, dört, beş yıldızlı oteller ve tatil köylerinde çalışan müdürler ve bölüm müdürleri ile Milli Eğitim Gençlik ve Spor bakanlığına bağlı meslek liselerinde okuyan öğrenciler ile Üniversitelerin iki ve dört yıllık turizm ve otelcilik okullarında okuyan son sınıf öğrencileri seçilmiştir. Yapılan araştırmada otel müdürlerinin beklentileri ve öğrencilerin algılamalarında büyük oranda tutarlılık olduğu sonuçlarda tespit edilmiştir. Sonuçlara ilk bakıldığında iki gurupta en önemli iki beceriler ―beşeri ilişkiler ve takım çalışması‖ ve son iki ―kavramsal yetenekler ve analiz edebilme, bilişim yönetimi‖ becerileri olduğunu belirlemişlerdir. Genel becerilerin ortalama (mean) değerleri bulguları hesaba katıldığında, otel müdürlerinin, mezunların işe girmelerinde en önemli becerilerin ―problem çözme, beşeri ilişkiler, takım çalışması ve liderlik, yazılı iletişim, adaptasyon ve öğrenme, kendi kendini yönetme becerilerine önem verdikleri görülür. Tüm bu sonuç ışığında müfredatların işletmelerin ve öğrencilerin beklentilerine göre düzenlenmesi ve öğrencilerin algılamalarının yükseltilmesi ve beklentilerinin karşılanması gerekmektedir. Bu tezde sonuçlara ilişkin tartışma, yönetsel belirlemeler, çalışmanın sınırları ve gelecek araştırmalar için belirlemelere de yer verilmiştir.
Anahtar Kelimeler: Turizm Eğitimi, Beceriler, Otel Müdürlerinin Beklentileri ve Öğrencilerin Algılamaları, Otel Endüstrisi ve Eğitim Endüstrisi.enEastern Mediterranean University (EMU)Tourism and Hospitality ManagementVocational Tourism Education - Cyprus, NorthHospitality Industry - Study and TeachingTourism and Hospitality Education - Skills - Managers Expectations and Students Perceptions - Hotel Industry and Esucation IndustryEmployability Skills for the Hotel Sector in TRNC Comparative Study of Management Expectations and Student PerceptionsThesis11 Faculty of TourismTheses (Master's and Ph.D) – Tourism
oai:i-rep.emu.edu.tr:11129/5942013-03-02T00:00:25Zhdl_11129_79Douri, Behnaz Ghareh Baghi2013-03-01T11:25:55Z2012Douri, Behnaz Ghareh Baghi. (2012). The Effects of Job Resourcefulness and Customer Orientation on Hotel Employee Outcomes: An Empirical Study in Iran. Thesis (M.S.), Eastern Mediterranean University, Institute of Graduate Studies and Research, School of Tourism and Hospitality Management, Famagusta: North Cyprus.http://hdl.handle.net/11129/594Master of Science in Tourism and Hospitality Management. Thesis (M.S.)--Eastern Mediterranean University, Faculty of Tourism, Dept. of Tourism and Hospitality Management, 2012. Supervisor: Prof. Dr. Osman M. Karatepe.ABSTRACT: The purpose of this study is to develop and test a conceptual model that investigates the effects of job resourcefulness and customer orientation on job satisfaction, role-prescribed customer service, and turnover intentions. Specifically, in the conceptual model customer orientation as a mediator of the impact of job resourcefulness on job satisfaction, role-prescribed customer service, and turnover intentions is tested. These relationships were assessed based on data obtained from frontline employees (the ones who have intense interactions with guests) in the four- and five-star hotels in Tabriz, Tehran, and Kish Island in Iran. These relationships were tested using LISREL 8.30 through structural equation modeling. The results suggest that job resourcefulness increases customer orientation. Customer orientation in turn enhances role-prescribed customer service. However, there is no empirical support for the significant effect of customer orientation on job satisfaction and turnover intentions. Additionally, implications for managers are given in light of the results of the study, and information regarding the limitations of the study as well as avenues for future research is presented in the thesis.
Keywords: Customer Orientation; Hotel Employees; Iran; Job Resourcefulness; Job Satisfaction; Role-Prescribed Customer Service; Turnover Intentions.
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ÖZ: Bu tezin amacı, iş kaynaklılık ve müşteri odaklılık değişkenlerinin iş tatmini, iş performansı ve işten ayrılma niyeti üzerindeki etkilerini ölçen kavramsal bir modeli geliştirip test etmektir. Daha açık bir deyişle, kavramsal model kapsamında iş kaynaklılık değişkeninin iş tatmini, iş performansı ve işten ayrılma niyetini müşteri odaklılık aracılığıyla etkileyip etkilemediği test edilmektedir. Bu ilişkiler, İran‟da Tebriz, Tahran ve Kiş Adası‟nda yer alan dört ve beş yıldızlı otellerdeki işgörenlerden (konuklarla yoğun bir şekilde iletişimde bulunan işgörenler) elde edilen veriler doğrultusunda değerlendirilmiştir. Bu ilişkiler, yapısal eşitlik modeli vasıtasıyla LISREL 8.30 programında test edilmiştir. Bulgular, iş kaynaklılığın müşteri odaklılık değişkenini artırdığını göstermiştir. Müşteri odaklılık da çalışanların iş performansını artırmıştır. Ancak, müşteri odaklılığın iş tatmini ve işten ayrılma niyeti üzerinde anlamlı herhangi bir etkisi görülmemiştir. Buna ilaveten, tezde, çalışmanın bulgularından hareketle yönetsel belirmeler üzerinde durulmuş, araştırmanın sınırları ile ileride yapılacak araştırmalara yönelik bilgilere yer verilmiştir.
Anahtar Kelimeler: İran; İş Kaynaklılık; İş Performansı; İş Tatmini; İşten Ayrılma Niyeti; Müşteri Odaklılık; Otel ÇalışanlarıenEastern Mediterranean University (EMU)Tourism and Hospitality ManagementCustomer Orientation - Hotel Employees - Iran - Job ResourcefulnessJob Satisfaction - Role-Prescribed Customer Service - Turnover IntentionsThe Effects of Job Resourcefulness and Customer Orientation on Hotel Employee Outcomes: An Empirical Study in IranThesis11 Faculty of TourismTheses (Master's and Ph.D) – Tourism
oai:i-rep.emu.edu.tr:11129/6512013-08-14T23:00:56Zhdl_11129_79Doh, Winifred Lema2013-08-14T07:40:22Z2013Doh, Winifred Lema. (2013). Antecedents of Service Recovery Performance in 3 and 4 Star Hotels in Douala, Cameroon. Thesis (M.S.), Eastern Mediterranean University, Institute of Graduate Studies and Research, Faculty of Tourism, Famagusta: North Cyprus.http://hdl.handle.net/11129/651Master of Science in Tourism Management. Thesis (M.S.)--Eastern Mediterranean University, Faculty of Tourism, 2013. Supervisor: Prof. Dr. Hüseyin Araslı.ABSTRACT: In addition to the external environment challenges, the aspect of unjust practices in hiring, promotion and rewarding at the organizational level has recently received a great deal of attention for influencing the performance of frontline employees in service recovery (Yavas et al., 2003) by causing dissatisfaction (Babakus et al., 2003) and reducing their level of affective commitment. The tourism industry in Cameroon and in the Sub-Sahara Africa is infested by all sort external challenges such as corruption (Kimbu, 2011), abject poverty, job insecurity, long hours of work and meager wages (Aryee, 2005). The nation lies in wait of a general solvent of the number of problems, including ethnic discrimination and tribalism that falls next to corruption. Owning to this situation, corrupt practices are carried out in both large and small sizes organizations; unfairness and unjust systems rules the order for hiring, rewarding and promotion. It is assumed in this study that this situation could be more serious exclusively for hospitality organizations than other industries, because it is human-oriented incline. In a manner that behaviors, emotions and attitudes play an utmost role, under climatic conditions characterized by team-work (Valle & Witt, 2001). This could easily be paralyzed by nepotism (Arasli et al., 2006) and favoritism. According to Arasli et al (2006), nepotism weakens human resource practices and affects employee’s level of satisfaction. Also, this study is the first to link nepotism and favoritism with service recovery performance via job satisfaction and affective commitment in service literature as a whole. As regard the Sub-Sahara and Cameroon, it is the first time service recovery performance is given this special attention in relation with nepotism and favoritism among frontline hotel employees. For the first time in Cameroon literature, the public is being made aware of the pervading dangers underlying nepotism and favoritism that has never been related before in the nation’s literature with the hospitality industry. The study aims therefore to explore the role and influences upon the service recovery performance of frontline employees from job satisfaction and affective commitment as mediators of nepotism, favoritism; directly or indirectly in 3, 4 and 5 star hotels in Douala the Littoral Province of Cameroon. This study examines the effect of selected constructs that influence the service recovery performance of frontline employees using data collected from frontline staffs of 3, 4, and 5 star hotels in Cameroon. The following result from the path analysis revealed that nepotism, favoritism, job satisfaction and affective commitment are significant antecedents of frontline employees’ service recovery performance. The report of the linkages indicated that favoritism and nepotism have insignificant relationship with frontline employee’s job satisfaction. Results of another hypothesis did not correspond with the general notion that high level of affective commitment has no significance with frontline employees’ service recovery performance (Boshoff & Allen, 2000); rather a significant relationship was detected in this case. Limitations of the study, managerial implication and implications for future research are discussed.
Keywords: Frontline employees, Dissonance, Nepotism, Favoritism, Job Satisfaction, Affective Commitment and Service Recovery Performance.
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ÖZ: Turizm sektöründe dış çevre sorunlarına ek olarak iş yerinde organizasyonel düzeyde istihdam, terfi ve ödüllendirme konusundaki haksız uygulamalar verilen hizmetin kalitesini nasıl etkilediği (Yavas, 2003) ve iş yerindeki başarısızlıklar (Babakus, 2003) araştırılmıştır. Kamerun ve Güney Afrika Sahrasındaki Turizm endistrüsine de yoksulluk(Kimbu, 2011), iş güvensizliği,uzun süreli çalışma ve yetersiz ücret gibi her çeşit yolsuz uygulama ve zorluklar (Aryee, 2005) etki etmiştir. Halk bu yolsuzlukların yanında etnik ayrımcılık ve kabile ayrımcılığı gibi sorunların çözümü için beklemektedir. Hem büyük hem de küçük bünyeli organizasyonlar haksız ve adaletsiz istihdam, ödüllendirme ve terfi gibi yolsuzlukları içinde barındırmaktadır. Bu çalışmada söz konusu durumun insan odaklı olması nedeni ile diğer sektörlere göre turizm sektöründeki otelcilik örügtleri için daha ciddi olduğu kabul edilmektedir. Ekip çalışması ile karakterize iklim koşulları altında davranışlar, duygu ve tutumlar büyük rol oynamaktadır. Bu durum iltimas, kayırma, akrabasını tutma şeklinde ortaya çıkabilir. Araslı'ya göre kayırmacılık insan kaynakları uygulamalarını ve çalışanların memnuniyetini etkiler. Bu çalışmada hizmet kurtarma performansı bağlamında adam kayırmacılık ve akraba tutma ile iş tatmini ve duygusal bağlılık bir bütün olarak ele alınacaktır. Sahara ve Kamerun ile ilgili olarak ilk defa hizmet kurtarma konusunda otel çalışanları arasında kayırmacılık ve iltimas ile ilgili özel olarak dikkat çekilmektedir. Kamerun literatürde halk ilk defa otelcilik sektöründeki kayırmacılık ve iltimasın altında yatan tehlikenin farkına varmıştır. bu çalışmanın amacı Douala' Littoral Province Kamerun'daki 3,4, ve 5 yıldızlı otellerde yapılan iltimas ve kayırmacılığın çalışanların iş verimliliğini ve performansını nasıl ve hangi yönde etkilediğini ortaya koymaktır.
Çalışmada Kamerun'daki 3, 4, ve 5 yıldızlı otellerde çalışanlar ile yapılan anketlerden yararlanılmıştır. İltimas ve kayırmacılığın iş verimliliğini etkileyip etkilemediği yönünde araştırmalar yapılmıştır. Yapılan anketlerin bazılarında iltimas ve kayırmacılığın iş verimliliğini etkilediği yönünde cevaplar alınsa da araştırma bir bütün olarak ele alındığında elde edilen veriler sonucunda iltimas ve kayırmacılığın otel çalışanlarının verimliliğini etkileyen faktörlerden olmadığı görülmüştür. Bir başka sonuç da duygusal bağlılığın ve akraba ilişkilerinin yine iş verimliliğini etkilemediği yönünde olmuştur. Tezin ilerleyen bölümlerinde yönetsel etkiler tartışılmıştır.
Anahtar Kelimeler; Frontline çalışanlar, uyumsuzluk, akrabasını tutma, iltimas, İş Doyumu, Duygusal Bağlılık ve Servis Kurtarma Performans.enEastern Mediterranean University (EMU)TourismTourism - CameroonFrontline Employees - Dissonance - Nepotism - Favoritism - Job Satisfaction - Affective Commitment and Service Recovery PerformanceAntecedents of Service Recovery Performance in 3 and 4 Star Hotels in Douala, CameroonThesis11 Faculty of TourismTheses (Master's and Ph.D) – Tourism
oai:i-rep.emu.edu.tr:11129/11912013-10-08T12:37:47Zhdl_11129_2199hdl_11129_826Bıçak, Hasan AliAltınay, Mehmet2013-10-08T12:08:48Z1996-10Bicak, Hasan Ali, Altinay, Mehmet (1996). Economic impact of the Israeli tourists on North Cyprus. Annals of Tourism, 23 (4), 928-931.0160-7383http://hdl.handle.net/11129/1191http://dx.doi.org/10.1016/0160-7383(95)00093-3enAnnals of Tourism / ElsevierEconomic Conditions - Cyprus, NorthTourism - Cyprus, NorthIsraeli Tourists - Tourism - Cyprus, NorthEconomic Impact of the Israeli Tourists on North CyprusArticle03 Faculty of Business and Economics11 Faculty of TourismBE – Journal Articles: Publisher & Author Versions (Post-Print Author Versions) – Business and EconomicsTOU – Journal Articles: Publisher & Author Versions (Post-Print Author Versions) – Tourism
oai:i-rep.emu.edu.tr:11129/11922013-10-08T12:36:44Zhdl_11129_826Okumuş, FevziAltınay, MehmetAraslı, Hüseyin2013-10-08T12:36:15Z2005-02Okumus, Fevzi, Altinay, Mehmet, Arasli, Huseyin (2005). The Impact of Turkey's Economic Crisis of February 2001 on the Tourism Industry in Northern Cyprus. Tourism Management, 26 (1), 95-104.0261-5177http://hdl.handle.net/11129/1192http://dx.doi.org/10.1016/j.tourman.2003.08.013ABSTRACT: This study investigates the impact of the February 2001 economic crisis in Turkey on the tourism sector in Northern Cyprus. A case study approach was followed. Empirical data were collected from 78 hotels in Northern Cyprus through the distribution of a questionnaire and by conducting a series of semi-structured interviews. The research findings reveal that the overwhelming majority of firms participating in the study did not foresee the economic crisis in Turkey. They therefore failed to take any advance measures to deal with it. The economic crisis was found to have had both a negative and positive impact on the tourism industry in Northern Cyprus, although the negative impact seems to have been greater. Implications of the findings are discussed and several recommendations for practice and for future research are provided.enTourism Management / ElsevierTurkey - Economic Conditions - TourismCrisis - Management - Conflict - Cyprus - Island - Tourism - Hotel - IndustryThe Impact of Turkey's Economic Crisis of February 2001 on the Tourism Industry in Northern Cyprus11 Faculty of TourismTOU – Journal Articles: Publisher & Author Versions (Post-Print Author Versions) – Tourism
oai:i-rep.emu.edu.tr:11129/11952013-10-09T09:02:56Zhdl_11129_826Altınay, LeventAltınay, MehmetBıçak, Hasan Ali2013-10-09T08:51:03Z2002Levent Altinay, Mehmet Altinay, Hasan Ali Bicak, (2002) "Political scenarios: the future of the North Cyprus tourism industry", International Journal of Contemporary Hospitality Management, Vol. 14 Iss: 4, pp.176 - 182ISSN: 0959-6119http://hdl.handle.net/11129/1195http://dx.doi.org/10.1108/09596110210427021The North Cyprus tourism industry has been sensitive to the political instability on the island, which has arisen from the political problems between the Turkish and Greek Cypriots. Economic integration with Turkey and federation with the Greek Cypriots are considered to be two alternative political solutions. This paper evaluates the possible impacts of these two political scenarios on the tourism industry of North Cyprus by using semi-structured interviews with experts and senior managers. Findings suggest that although economic integration has already been implemented to an extent, it has not contributed to the development of the tourism industry of North Cyprus as hoped. A federal solution to the Cyprus problem is expected to have a more favourable impact on the tourism industry of North Cyprus. Thus, long-term benefits of the North Cyprus tourism industry lie with a federal solution to the Cyprus problemen_USInternational Journal of Contemporary Hospitality Management / EmeraldCyprusEconomic IntegrationCyprusTourismPolitical scenarios:the future of the North Cyprus tourism industryArticle11 Faculty of TourismTOU – Journal Articles: Publisher & Author Versions (Post-Print Author Versions) – Tourism
oai:i-rep.emu.edu.tr:11129/12002013-10-09T13:43:06Zhdl_11129_826Altınay, MehmetBıçak, Hasan Ali2013-10-09T12:59:29Z1998Altınay, Mehmet, Bıçak, Hasan Ali (1998). Competitive Strategies for the Tourism Sector of a small Island State: The Case of North Cyprus. Journal of Vacation Marketing, 4, 136-144.1356-7667, ESSN: 1479-1870http://hdl.handle.net/11129/1200http://dx.doi.org/10.1177/135676679800400205The purpose of this study is to investigate the competitiveness of the tourism sector of the Turkish Republic of Northem Cyprus (TRNC) against its main rival, the tourism sector of South Cyprus and develop strategies to upgradc competitiveness. Findings are based on the opinions of the experts and the top excutives. The survey which was carried out in three stages also identified the strengths and weaknesses of the TRNC tourism sector. The study is conduded with the strategies to be followed to keep up the strengths and cure the weaknesses of the tourism sector of the TRNC.enJournal of Vacation Marketing / SAGETourism - Turkish Republic of Northern Cyprus (TRNC)Environment, HeritageCompetitivenessMaster PlanCompetitive strategies for the tourism sector of small island state the case of North CyprusArticle11 Faculty of TourismTOU – Journal Articles: Publisher & Author Versions (Post-Print Author Versions) – Tourism
oai:i-rep.emu.edu.tr:11129/11992013-10-09T12:55:41Zhdl_11129_826Altınay, MehmetHussain, Kashif2013-10-09T12:49:47Z2005Mehmet Altinay, Kashif Hussain, (2005) "Sustainable tourism development: a case study of North Cyprus", International Journal of Contemporary Hospitality Management, Vol. 17 Iss: 3, pp.272 - 2800959-6119http://dx.doi.org/10.1108/09596110510591963http://hdl.handle.net/11129/1199Purpose – The aim of this study is to find out the perceptions of tourism experts on environmental impacts of accommodation investments in Bafra, Karpaz region.
Design/methodology/approach – Environmental impact assessment model is used to find out the impacts and a structured questionnaire is applied to tourism industry experts: top administrators of the concerned public offices, the representatives of related nongovernmental organizations, and the local administrators working in North Cyprus at various organizations.
Findings – The preliminary findings of this research indicate that the most likely environmental impact of tourism is related with waste disposal, garbage treatment facilities and waste discharge by ships passing through the sea.
Research limitations/implications – The present study is primarily focused on the virgin part of North Cyprus in which investors are most interested.
Originality/value – This study serve as a guide for the state for policy planning and can serve as a guide to the construction industry because the government is interested in putting limitations on investments in the area to preserve the land, which would also provide guidelines for investors to follow before presenting an investment plan to the stateenInternational Journal of Contemporary Hospitality Management / EmeraldCyprusSustainable DevelopmentTourismSustainable tourism development: a case study of North CyprusArticle11 Faculty of TourismTOU – Journal Articles: Publisher & Author Versions (Post-Print Author Versions) – Tourism
oai:i-rep.emu.edu.tr:11129/11982013-10-09T12:42:06Zhdl_11129_826Ingham, MikeIngham, HilaryBıçak, Hasan AliAltınay, Mehmet2013-10-09T12:40:49Z2005Ingham, M., Ingham, H., Bıçak, H. and Altinay, M. (2005), The impact of (more) enlargement on the European Employment Strategy. Industrial Relations Journal, 36: 456–477. doi: 10.1111/j.1468-2338.2005.00377.x0019-8692http://onlinelibrary.wiley.com/doi/10.1111/j.1468-2338.2005.00377.x/abstracthttp://hdl.handle.net/11129/1198ABSTRACT: The European Union (EU) aspires to be the most competitive, full employment economy in the world and has set a number of ambitious targets to be met by 2010 in order that it can achieve this goal. At the same time, it is pursuing an enlargement policy that will witness the accession of an increasing number of less developed nations. This article explores some of the tensions that exist between these two goals as these are manifest in labour market indicators and finds the likelihood of meeting the deadline set for success remoteenIndustrial Relations Journal/WileyEuropeanEmployment StrategyThe impact of (more) enlargement on the European Employment StrategyArticle11 Faculty of TourismTOU – Journal Articles: Publisher & Author Versions (Post-Print Author Versions) – Tourism
oai:i-rep.emu.edu.tr:11129/12052013-10-10T23:00:22Zhdl_11129_826Alipour, HabibAltınay, MehmetHussain, KashifSheikhani, Nazita2013-10-10T10:58:21Z2007Alipour, Habib; Altınay, Mehmet; Hussain, Kashif; and Sheikhani, Nazita (2006) "Perceptions of the Beach Users: A Case Study of the Coastal Areas of North Cyprus Towards Establishment of a "Carrying Capacity"," Hospitality Review: Vol. 24: Iss. 2, Article 4. Available at: http://digitalcommons.fiu.edu/hospitalityreview/vol24/iss2/41083-5423http://hdl.handle.net/11129/1205Within the main elements of economic sustainability, socio-cultural sustainability, and environmental
sustainability, the criteria of 'carrying capacity’ have ben emphasized through residents’ perception analysis to
explore practical methods towards the application and implementation of such criteria. As data analysis
revealed, the main tourist resources in the case of North Cyprus –the coast and the beach- have a certain
capacity to sustain the impact and pressure of tourism. Despite the significance of the indigenous environment
and with respect to the residents’ perception of optimum carrying capacity levels, this issue has not been given
a due consideration. This has resulted in a process of coastal development which bypasses any measure ore
application of a standard to harmonize the degree of physical development and the capacity of the beach. The
main objective of this paper is to establish the concept of ‘carrying capacity’ as the means to achieve the
reconciliation of environmental impacts with tourism development. The study concludes that, if carrying
capacity measurement and its implementation are not incorporated into the planning decision as a clear
policy, there will be grave negative consequences for those resources attracting visitors.enTourism Analysis / FIU Hospitality Review Journal / FIU Digital CommonsCoastal AreasNorth CyprusTourismNorth CyprusPerceptions of the Beach Users :A Case Study of the Coastal Areas of North Cyprus Towards Establishment of a Carrying CapacityArticle11 Faculty of TourismTOU – Journal Articles: Publisher & Author Versions (Post-Print Author Versions) – Tourism
oai:i-rep.emu.edu.tr:11129/12042013-10-10T09:52:42Zhdl_11129_826Altınay, LeventAltınay, Mehmet2013-10-10T09:48:42Z2003Levent Altınay, Mehmet Altınay, (2003) "How will growth be financed by the international hotel companies?", International Journal of Contemporary Hospitality Management, Vol. 15 Iss: 5, pp.274 - 2820959-6119http://dx.doi.org/10.1108/09596110310482191http://hdl.handle.net/11129/1204This paper presents a set of secondary findings about the environmental factors influencing the international expansion plans of Bass Hotels and Resorts. Literature indicates that different factors in the business environment influence decisions of the organizations as they plan expansion into new international markets. A case study approach was chosen for this study to investigate these issues and the organization was researched from the outside through company publications and analyst reports. The findings of this study reveal that capital markets and the host country hotel market conditions play the determinant role in the expansion plans of the hotel organization. This paper evaluates these factors and discusses their influence on the organization’s expansion decisions.enInternational Journal of Contemporary Hospitality Management / MCB UP Ltd / EMERALDGlobalizationsHotelsInternational OrganizationsShareholdersStakeholdersHow will growth be financed by the international hotel companies?Article11 Faculty of TourismTOU – Journal Articles: Publisher & Author Versions (Post-Print Author Versions) – Tourism
oai:i-rep.emu.edu.tr:11129/12062013-10-10T13:59:31Zhdl_11129_826Bıçak, Hasan AliAltınay, MehmetJenkins, Hatice2013-10-10T13:55:57Z2005DOI: 10.1300/J150v12n03_06Bıçak, Hasan Ali, Altınay, Mehmet, Jenkins, Hatice (2005). Forecasting Tourism Demand of North Cyprus. Journal of Hospitality and Leisure Marketing, 12 (3), 87 - 991050-7051http://dx.doi.org/10.1300/J150v12n03_06http://hdl.handle.net/11129/1206This study analyzes the demand for tourism services in North Cyprus and makes demand projections. The findings of the regression analysis shows that there is a positive relationship between the number of tourists staying in tourist accommodations in North Cyprus and the real national income of the tourist generating country with a negative relationship between the volume of tourists from a given country and the relative prices of the two countries. The study continues with a trend analysis of tourism demand and uses the trend values in projecting annual as well as monthly tourist arrivals to North Cyprus.enJournal of Hospitality & Leisure Marketing / Taylor and Francis OnlineNorth CyprusTourism DemandTrend AnalysisForecasting the Tourism Demand of North CyprusArticle11 Faculty of TourismTOU – Journal Articles: Publisher & Author Versions (Post-Print Author Versions) – Tourism
oai:i-rep.emu.edu.tr:11129/12242013-11-13T00:00:30Zhdl_11129_79Franchuk, Iuliia2013-11-12T11:36:09Z2012Iuliia, Franchuk. (2012). The Perceptions of Restaurant Guests for Dinner Experience: A Study in Kiev, Ukraine. Thesis (M.S.), Eastern Mediterranean University, Institute of Graduate Studies and Research, School of Tourism and Hospitality Management, Famagusta: North Cyprus.http://hdl.handle.net/11129/1224Master of Science in Tourism and Hospitality Management. Thesis (M.S.)--Eastern Mediterranean University, Faculty of Tourism, Dept. of Tourism and Hospitality Management, 2012. Supervisor: Assist. Prof. Dr. M. Güven Ardahan.ABSTRACT: The purpose of this thesis is to investigate guests' dining perceptions of the service quality in the restaurants according to their demographic characteristics: gender, age, nationality and education. The aims are to: (1) examine any differences in the guests' service quality perceptions according to the demographic characteristics, (2) identify the most important service quality dimensions (reliability, assurance, empathy, responsiveness and tangibility) that affect on guests' dining perceptions. This study investigates restaurant guests’ dining perceptions by using data that were collected from a sample of guests in the fine-dining restaurants in Kiev, the most visited city in Ukraine. In the methodology part of the study, deductive approach was used. The questionnaire is based on Stevens, Knutson and Patton (1995)'s research. The results indicated that empathy service quality dimension was ranked first as the most important factor influencing guests' perceptions of the service quality in the fine-dining restaurants. Tangibility was ranked second followed by assurance, reliability, and responsiveness. The results show that young people dine out more frequently and pay significant attention to the offered service quality in the restaurants. Local people view all the five dimensions of service quality (tangibility, reliability, responsiveness, assurance, empathy) as important, much more than the international tourists. Local people are more demanding than foreigners. The findings did not reveal any significant differences in terms of the respondents' gender and their perceptions of service quality which is completely opposite to other studies.
In addition, managerial implications are provided based on the results of the study, and information regarding the limitations of the study as well as implications for future research is presented in the thesis.
Key Words: service quality, perceptions, tangibility, reliability, assurance, empathy, responsiveness.
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ÖZ: Bu tezin amacı, restoran konuklarının cinsiyet, yaş, milliyet ve eğitim faktörlerine göre hizmet kalitesi algılamalarını araştırmaktır. Tezde, konukların demografik özellikleri göz önünde bulundurularak hizmet kalitesi algılamaları incelenmiş ve hizmet kalitesi boyutları (güvenilirlik, güvence, empati, heveslilik ve somut olma)’nın konukların algılamaları üzerindeki etkileri ortaya konmaya çalışılmıştır. Çalışmanın araştırma bölümünde, Ukrayna’nın başkenti Kiev’de bulunan lüks restoranlardaki konukların hizmet kalitesi algılamalarına yönelik bir anket uygulanmış ve tümdengelimci yaklaşım metodu tercih edilmiştir. Anket, Stevens, Knutson ve Patton (1995)’un araştırmalarına dayanmaktadır. Araştırma bulgularına bakıldığında, empatinin konukların hizmet kalitesini algılamalada en önemli faktör olduğu ortaya çıkmıştır. Somut olma, bir diğer faktör olup, sonrasında da güvence, güvenilirlik ve heveslilik yer almaktadır. Araştırma sonuçları, gençlerin daha fazla dışarıda yemek yemeyi tercih ettiklerini ve hizmet kalitesine de daha fazla önem verdiğini ortaya koymuştur. Yerel halka bakıldığında ise, hizmet kalitesinin beş önemli boyutunun yabancı konuklara nazaran daha fazla önem arzettiği, buna bağlı olarak da yerel konukların yabancı konuklardan daha fazla talepkar olduklarını söylemek mümkündür. Öte yandan, bulgularda konukların cinsiyet ve hizmet kalitesi algılamaları açısından diğer çalışmalardan fraklı olarak anlamlı bir fark saptanmamıştır. Sonuç olarak, çalışmanın bulguları ve kısıtlamaları, gerek işletmelere, gerekse bundan sonraki çalışmalara ışık tutması açısından çalışmanın sonunda vurgulanmıştır.
Anahtar kelimeler: hizmet kalitesi, algılama, güvenilirlik, güvence, empati, heveslilik ve somut olma.enEastern Mediterranean University (EMU)Tourism - Restaurants - Service Quality - Kiev, UkraineService Quality - Perceptions - Tangibility - Reliability - Assurance - Empathy - ResponsivenessThe Perceptions of Restaurant Guests for Dinner Experience: A Study in Kiev, UkraineThesis11 Faculty of TourismTheses (Master's and Ph.D) – Tourism
oai:i-rep.emu.edu.tr:11129/12672014-06-16T23:00:39Zhdl_11129_79Cojocaru, Georgiana2014-06-16T11:25:08Z2011-06Cojocaru, Georgiana. (2011). Management commitment to service quality, job embeddedness, and performance outcomes: A study of hotel employees in Romania. Thesis (M.S.), Eastern Mediterranean University, Institute of Graduate Studies and Research, School of Tourism and Hospitality Management, Famagusta: North Cyprus.http://hdl.handle.net/11129/1267Master of Science in Tourism Management. Thesis (M.S.)--Eastern Mediterranean University, School of Tourism and Hospitality Management, Dept. of Tourism and Hospitality Management, 2011. Supervisor: Assoc. Prof. Dr. Osman M. Karatepe.ABSTRACT:
The purpose of this thesis is to develop and test a conceptual model that examines the relationships among management commitment to service quality, job embeddedness, and performance outcomes. Training, empowerment, and rewards are the indicators of management commitment to service quality. Service recovery performance and extra-role customer service are the performance variables. The aforementioned relationships were tested via data obtained from employees in the four- and five-star hotels in the Poiana Brasov region in Romania using hierarchical multiple regression analysis. These hotel employees are the ones having intense face-to-face or voice-to-voice interactions with customers. According to the results of the study, training, empowerment, and rewards have significant positive effects on job embeddedness. Empowerment and rewards enhance service recovery performance, while training has no significant effect on service recovery performance. The results of this study demonstrate that training and empowerment increase extra-role performance, while rewards are not significantly related to extra-role performance. Employees who are embedded in the job have better service recovery performance. However, this is not valid for the relationship between job embeddedness and extra-role customer service. The results also demonstrate that empowerment and rewards influence service recovery performance directly and indirectly through job embeddedness. In addition, management implications are provided based on the results of the study, and information regarding the limitations of the study as well as implications for future research is presented in the thesis.enEastern Mediterranean University (EMU)Tourism Hotel Industry - Service Quality - RomaniaEmployee motivation - Hotel Industry - RomaniaCommitment to Service Quality - Hotel Employees - Job Embeddedness - Performance - RomaniaManagement commitment to service quality, job embeddedness, and performance outcomes: A study of hotel employees in RomaniaThesis11 Faculty of TourismTheses (Master's and Ph.D) – Tourism
oai:i-rep.emu.edu.tr:11129/12862014-09-11T23:00:34Zhdl_11129_79Hassanzadeh, Bahareh2014-09-11T05:37:18Z2014-01Hassanzadeh, Bahareh. (2014). Second-home Tourism and its role in rural development-views of the host communities: the case of Noshahr, Nur, Mohamoudabad villages in Iran. Thesis (M.S.), Eastern Mediterranean University, Institute of Graduate Studies and Research, Faculty of Tourism, Famagusta: North Cyprus.http://hdl.handle.net/11129/1286Master of Science in Tourism Management. Thesis (M.S.)--Eastern Mediterranean University, Faculty of Tourism, 2014. Supervisor: Assoc. Prof. Dr. Habib Alipour.ABSTRACT: This study tried to evaluate the effects of second home phenomena in North of Iran. The northern part of Iran has been an attractive location for the tourists from the rest of the country due to its unique spatial characteristics environmentally, socioculturally, and accessibility. The area is endowed with natural comparative advantages for its lush and green landscape, as well as, sun, sea and sand tourism along the Caspian Sea coastal zones. Rural areas in North of Iran, namely Mazandaran Province, serve as the study setting considering the high growth of second home phenomena and village tourism in these areas. Due to population growth and proximity of capital city, North of Iran is under pressure from the daily visitors, weekend travelers and the influx of second home owners. The rapid growth of second
home owners in this region has been intensified in the past decade as developers and Real Estate companies have infiltrated the region for quick profit from construction boom. The study has applied a quantitative research through a survey questionnaire to assess the environmental, social, cultural and economic impact of second home phenomena in Noshahr villages of this region as a case study. The respondents are the local people who have the local knowledge and can provide useful insight into this particular tourism. The study assumes that an uncontrolled and unplanned second home development in this region can be potentially detrimental to the ecological and cultural uniqueness of these areas. Keywords: Second home; Rural development; Second-holiday home impact; Caspian Sea region; Village tourism; Iran.
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ÖZ: Bu çalışma, Kuzey İran’daki yazlik ev turizmi kavramının etkilerini değerlendirmektedir. İran'ın kuzey kısmı eşsiz çevre, sosyo - kültürel ve erişilebilirlik özellikleri ile diğer bölgelerden daha çok ilgi çekmektedir. Bu bölgeye bahşedilmiş berekli doğa güzellikleri ile yeşil alanlar, kum sahilleri ile Hazar denizi´nin kıyısında bulunmaktadır. Kuzey İran’ın kırsal bölgesinde yer alan Mazandaran Eyaleti, yazlik ev turizmi ve köy turizmi bakımından gelişme kaydetmiştir. Günden güne artış gösteren nüfus ve başkente yakınlığı sebebi ile İran’ın kuzeyıne, günlük ziyaretçi, haftasonu ziyaretçileri ve villa sahiplerini gözlenmektedir. Son yıllardaki günlük ve haftalık ziyaretçilerin yoğun bir şekilde Mazandaran’a akın etmesi ile birlikte, pazarlama ve emlak şirketleri ve özellikle büyük inşaat firmaları bu bölgeden kar etmek için, bu bölge üzerinde çalışmaktadir. Bu çalışmanın içinde, Noshahr bölgesinin köylerindeki yazlik ev turizmi ile ilgili ekonomik, sosyal, kültürel ve çevresel etkileri araştırmak amacı ile bilimsel anketler yapılmıştır. Bu ankete katılanlar, yerel halk olup bu bölge turizmi hakkında faydalı bilgilere sahip kişilerdir. Çalışmalar plansız ve kontrolsüz bir şekilde gelişen yazlik ev turizmi tatil evi, bu bölge için ekolojik ve kültürel zararlar. Bunun verilebileceğini göstermektedir sonucunda da bölgedeki plansız ve kontrolsuz gelişen pazarlama ve emlak şirketlerinin, inşaat firmalarının bölge üzerinde yaratacağı tahribat kaçınılmaz olacak ve yerel halkın kültürel yaşantılarında değişikliğe ve çevresel zararlara yol açacaktır. Anahtar Kelimeler: yazlik ev turizmi, Kırsal kalkınma, yazlik tatil evi etkisi, Hazar Denizi bölgesi, Köy turizmi, İran.enEastern Mediterranean University (EMU) - Doğu Akdeniz Üniversitesi (DAÜ)TourismTourism - IranSecond Home, Rural Development, Second Holiday Home Impact, Caspian Sea Region, Village Tourism, IranSecond-home Tourism and its role in rural development-views of the host communities: the case of Noshahr, Nur, Mohamoudabad villages in IranThesis11 Faculty of TourismTheses (Master's and Ph.D) – Tourism
oai:i-rep.emu.edu.tr:11129/12872014-09-11T23:00:35Zhdl_11129_79Hassannia, Raheleh2014-09-11T05:47:03Z2014-01Hassannia, Raheleh. (2014). The multipurpose application of radio frequency identification (RFID) in the Tourism industry: On a requirement analysis for employing RFID technology in the hotel sector. Thesis (M.S.), Eastern Mediterranean University, Institute of Graduate Studies and Research, Faculty of Tourism, Famagusta: North Cyprus.http://hdl.handle.net/11129/1287Master of Science in Tourism Management. Thesis (M.S.)--Eastern Mediterranean University, Faculty of Tourism, 2014. Supervisor: Assoc. Prof. Dr. Habib Alipour.ABSTRACT: This study tried to evaluate the effects of Radio Frequency Identification ( RFID) as the new and latest technological advancement towards the implementation of profit chain model (Heskett et al, 1997) on international tourists (inbound) in the case of North Cyprus. North Cyprus is blessed with natural endowments and proximity to tourist market, especially the European countries. It has numerous regional and geographical advantages for a full-blown tourism industry. The study has focused on a research that targeted international tourists in four and five star hotels with an aim to explore the level of expectations and satisfactions in a hypothetical situation implementation of RFID technology. The main assumption of the study is that FRID, if its diffusion is managed adequately, has the potential to enhance the satisfaction of the consumers of services and consequently their loyalty. The underlined factors that FRID is able to generate a positive outcomes are bill settlement, location, and self-check-in in line with profit chain model and eventual customer satisfaction, loyalty and organizational profitability. For the purpose of this research, 300 questionnaires were distributed to international tourists whom 250 returned as usable items. Out of the pool of nine hypotheses, eight hypotheses were supported. The result showed that the positive effects of RFID on customer’s satisfaction and loyalty, which accompanied with increasing hotel profitability via hypothetical implementation of RFID. Keywords: RFID technology, Profit Chain Model, customer satisfaction, North Cyprus.
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ÖZ: Bu çalışmanın amacı; güncel teknolojik gelışmeler ışığında, yeni bir kâr zinciri modeli olan RFID’in KKTC’de turistler üzerindeki etkilerini değerlendirmektir. Kuzey Kıbrıs’ın sahip olduğu deniz, kum ve güneş gibi doğal güzelliklerin özellikle gelişmiş ülkelerden gelen turistler üzerindeki etkisi oldukça fazladır. Kıbrıs, turizme uygun coğrafik bir konuma sahip olması nedeniyle turizm endüstrisine çok uygun bir ülkedir. Bu çalışma, Kuzey Kıbrıs’taki dört ve beş yıldızlı otellerde RFID teknolojisinin uygulanmasına ilişkin yabancı turistlerin beklenti ve memnuniyet düzeyini belirlemeyi hedef almıştır. Ayrıca, bu çalışma RFID’nin yerleşim yerleri üzerindeki etkilerini, otelcilik sektöründeki müşteri memnuniyetini, ve kâr oranını vurgulamaktadır. Çalışmada uluslararası turistlere 300 adet anket dağıtılmış ve bunlardan 250 adeti değerlendirilebilir bulunmus ve bulgular neticesinde 8 hipotezden 7’si desteklenmiştir. Sonuç olarak çalışmanın RFID’nin gelişiminin yanısıra, müşteri memnuniyetle sadakatini bu hipotezler üzerinden olumlu olarak etkilendiği sonucuna ulaşılmıştır.
Anahtar Kelimeler : RFID teknolojisi , Kâr Zinciri Modeli , müşteri memnuniyeti , Kuzey Kıbrıs.enEastern Mediterranean University (EMU) - Doğu Akdeniz Üniversitesi (DAÜ)TourismTourism - Cyprus, NorthTourist Trade - Hotel Industry - Cyprus, NorthRFID Technology, Profit Chain Model, Customer Satisfaction, North CyprusThe multipurpose application of radio frequency identification (RFID) in the Tourism industry: On a requirement analysis for employing RFID technology in the hotel sectorThesis11 Faculty of TourismTheses (Master's and Ph.D) – Tourism
oai:i-rep.emu.edu.tr:11129/13072014-09-15T23:00:46Zhdl_11129_79Özbaşar, Kurtuluş2014-09-15T08:34:50Z2014-02Özbaşar, Kurtuluş. (2014). Antecendents of culinary art career choice among vocational high school students: A case of TRNC. Thesis (M.S.), Eastern Mediterranean University, Institute of Graduate Studies and Research, School of Tourism and Hospitality Management, Famagusta: North Cyprus.http://hdl.handle.net/11129/1307Master of Science in Tourism Management. Thesis (M.S.)--Eastern Mediterranean University, Faculty of Tourism, 2014. Supervisor: Prof. Dr. Hüseyin Araslı.ABSTRACT: The aim of this study is to investigate the high school graduating students’ culinary art intentions by testing the effects of personality traits, socio – cultural background and culinary art intention on culinary art choice. Many high school graduating students have difficulties in finding and choosing the right career to enter. However no research has focused on the factors that influence students in choosing tourism and tourism – related departments in TRNC. Therefore, this study aims to be a first and contribute to existing literature on other fields by investigating the relationship between personal traits, socio-cultural background, culinary art intention and culinary art choice of final year high school students in vocational schools in North Cyprus. A total of 270 questionnaires were distributed to the students who were in their final year studying in vocational schools. Out of the 270 questionnaires, 215 were collected. The sampling technique used for this study was judgmental sampling. This study has revealed that personality traits, socio – cultural background and culinary art intention all have a significant and positive relationship with culinary art career choice. Furthermore, limitations and directions for future research are presented at the end of the thesis. Keywords: Personality Traits, Socio-Cultural Background, Intention, Culinary Arts, North Cyprus.
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ÖZ: Bu araştırmanın amacı, kişisel özelliğin, sosyokültürel yapının ve mutfak sanatları niyetinin mutfak sanatları seçiminin üzerindeki etkisini araştırarak lise son sınıf öğrencilerinin mutfak sanatları seçimini incelemektir. Bir çok mezun olacak olan lise son sınıf öğrencileri gelecekteki meslek seçimlerinde zorluk ve kararsızlık yaşamaktadır. Fakat, KKTC’deki bu öğrencilerin, turizm veya turizm ile ilgili meslek seçimini etkileyen faktörler ile ilgili bir çalışma olmadığından, bu araştırma, KKTC meslekokullarındaki lise son sınıf öğrencilerinin kişisel özelliğini, sosyokültürel yapısını ve mutfak sanatları niyetlerinin mutfak sanatları seçimlerinin üzerindeki etkisini araştırarak bir ilk olup varolan diğer mesleklerle ilgili olan literatüre katkıda bulunmayı amaçlamaktadır. KKTC meslekokullarındaki lise son sınıf öğrencilerine toplamda 270 anket dağıtılmıştır, Dağıtılan 270 anketten 215 anket geri alınmıştır. Olasılıksız yargısal örnekleme tekniğini kullanarak örneklem seçilmiştir. Araştırmanın sonucuna göre kişisel özelliğin, sosyokültürel yapının, mutfak sanatları niyetinin ve mutfak sanatları seçiminin arasında olumlu bir ilişkinin olduğu saptanmıştır. Buna ek olarak yöneticiler için öneriler yapılmış, tezin sınırlılıkları açıklanmış ve gelecekteki araştırmalar için öneriler sunulmuştur.
Anahtar Kelimeler: Kişisel Özellik, Sosyokültürel Yapı, Niyet, Mutfak Sanatları, Kuzey Kıbrıs.enEastern Mediterranean University (EMU) - Doğu Akdeniz Üniversitesi (DAÜ)TourismCulinary Art, Tourism - High School StudentsPersonality Traits, Socio-Cultural Background, Intention, Culinary Arts, North CyprusAntecendents of culinary art career choice among vocational high school students: A case of TRNCThesis11 Faculty of TourismTheses (Master's and Ph.D) – Tourism
oai:i-rep.emu.edu.tr:11129/13102014-09-15T23:00:48Zhdl_11129_79Rouzbeh, Niloufar2014-09-15T10:55:09Z2014-02Rouzbeh, Niloufar. (2014). An empirical assessment of the national environmental policy plan (NEPP) as an adaptive governance program: The case of Netherlands. Thesis (M.S.), Eastern Mediterranean University, Institute of Graduate Studies and Research, Faculty of Tourism, Famagusta: North Cyprus.http://hdl.handle.net/11129/1310Master of Science in Tourism Management. Thesis (M.S.)--Eastern Mediterranean University, Faculty of Tourism, 2014. Supervisor: Assoc. Prof. Dr. Habib Alipour.ABSTRACT: This study aims to evaluate and explore the organizational structure and programs of Netherlands‟ environmental institution known as National Environmental Policy Plan (NEPP). The environmental activism has been one of the popular movements in the Netherlands since 1960s. The growth of this movement resulted in the establishment of one of the highly active environmental institutions in Europe. Although, the environmental issues in the Netherlands expanded out of necessity to combat some of the natural and manmade challenges; however, it is the performance and success of NEPP that received several prizes for its success as an example of progressive environmental institution. An evaluation and understanding of factors that involved in the success of this institution is the main objective. Various dimensions including public policy, technological advance, social and cultural aspects, popular support, environmental governance, as well as, economic approaches has been investigated to measure the workings of NEPP. Furthermore, the policy making process and planning approaches are also explored. The aim is to explore how and in what ways the Dutch model can be replicated or remodeled in similar situations. One of the main factors behind the success story of the Dutch case is the involvement of public in NEPP‟s implementation. This aspect is also focused in the context of bottom-up planning approach. For the purpose of this research, a qualitative methodology based on an in-depth / open-ended interview questions. The convenient sampling aimed to target those respondents who are involved in NEPP and those who have an intimate knowledge of its functions and performance. A close attention has been given to the role NGOs as well. In the meantime, the, Ecological Modernization‟ (Geoforum, 2000) theory has been the theoretical backdrop to this study, which has been guiding the Dutch model. Keywords: National Environmental Policy Plan (NEPP); Environmental performance; sustainable development; the case of Netherlands; Organizational evaluation; Ecological Modernization.
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ÖZ: Araştırmanın amacı Hollanda Çevre Poltikası Planı (NEPP) olarak bilinen Hollanda Çevre Enstitüsü‟nün örgütsel yapılanması ile programlarını değerlendirmek ve daha detaylı bir şekilde incelemektir. Çevresel aktivistlik 1960’lardan beri Hollanda‟da popüler akımlardan biridir. Akımın büyümesi Avrupa‟daki en büyük çevresel enstitülerden birinin kurulmasında etkili olmuştur. Hollanda‟daki çevresel sorunların doğa ve insan kaynaklı olarak büyümesi onlarla savaşmayı zor bir hale getirse de NEPP’in bu konudaki azimi, başarısı ve örnek bir çevresel örgüt olması ona ödüller getirmiştir. Temel amaç bu başarının arkasındaki faktörleri anlamak ve incelemektir. .NEPP’in çalışmalarının incelenmesinde kamu politikaları, teknolojik ilerleme, sosyal ve kültürel yönler, halk desteği, çevresel yönetim gibi konular yanında ekonomik yaklaşımlar da göz önünde bulundurulmuştur. Ek olarak, politika geliştirme süreci ve planlama yöntemleri de incelenmiştir. Amaç, Hollanda modelinin nasıl ve hangi yollarla, benzer durumlara tekrarlanabileceğini bulmaktır. Hollanda‟nın başarısının arkasındaki faktörlerden birisi NEPP’in örgütlenmesindeki toplumsal katkıdır. Bu görüş tümevarım planlama yaklaşımına da odaklanmıştır. Bu araştırmanın amacına uygun olarak, nitel metod temel alınmış ve derinlemesine/ açık uçlu cevaplar için oluşturulmuş röportaj soruları kullanılmıştır. Katılımcıların bulunmasında özel amaç örneklemesi metodu kullanılmış ve katılımcıların NEPP’in işleyişi ve performansı hakkında bilgisi olan, aktif kişiler olmasına dikkat edilmiştir. STK’ların rollerine daha yakından bakılmıştır. Ekolojik Modernleşme teorisi bu araştırmaya Hollanda sistemini çalışmak için zemin oluşturmaktadır. Anahtar Kelimeler: Hollanda Çevre Politikası Planı , Çevresel performans; sürdürülebilir gelişim; Örgütsel değerlendirme; Ekolojik Modernleşme; Hollanda vaka çalışması.enEastern Mediterranean University (EMU) - Doğu Akdeniz Üniversitesi (DAÜ)TourismEnvironmental Policy - NetherlandsTourism - NetherlandsNational Environmental Policy Plan (NEPP), Environmental Performance, Sustainable Development, The case of Netherlands, Organizational Evaluation, Ecological ModernizationAn empirical assessment of the national environmental policy plan (NEPP) as an adaptive governance program: The case of NetherlandsThesis11 Faculty of TourismTheses (Master's and Ph.D) – Tourism
oai:i-rep.emu.edu.tr:11129/13702014-10-01T23:00:34Zhdl_11129_79Sadatgol, Seyed Mani2014-10-01T06:42:53Z2013-07Sadatgol, Seyed Mani. (2013). TRNC's destination image among travelers: Preliminary analysis of distance decay theory. Thesis (M.S.), Eastern Mediterranean University, Institute of Graduate Studies and Research, Faculty of Tourism, Famagusta: North Cyprus.http://hdl.handle.net/11129/1370Master of Science in Tourism Management. Thesis (M.S.)--Eastern Mediterranean University, Faculty of Tourism, 2013. Supervisor: Assist. Prof. Dr. Rüchan Kayaman.ABSTRACT: This study reexamined the previous works regarding the customer based brand equity (CBBE) models. In this research the effect of brand equity components which are Brand loyalty, Brand Value ,Brand quality and Brand Salience on destination image following
by tourist overall satisfaction with regard to the effect of the theory of distance decay
will be inspected thoroughly. Brand equity is one of the most recent and effective concept in tourism and hospitality industry. Destination image as well, is one of the most studied terms in tourism which has gained a huge attention in this industry. Distance is one of the major determinants which affect tourist behavior and their choice. The theory of distance decay, argues that as the distance between the place of residence and destination increases, the tourist
demand automatically falls down. This theory determines cost and time as two major
factors which affect tourist preferences. A conceptual brand equity model showing the effect of brand equity components on destination image and the effect of destination image on overall tourist satisfaction has been examined. In order to verify the model 400 questionnaires were distributed among multi cultural tourist in North Cyprus. Throughout the study, the hypotheses explaining the impact of brand loyalty and brand value on destination image were significantly and positively supported. The effect of destination image on overall tourist satisfaction was significantly supported as well. Investigation based on the effect of distance decay supported the previous study regarding European and Turkish tourists. However, regarding Iranian cases political issues were intervened in some extent. Based on the
findings of the study, few implications for managers in tourism sector have been
suggested, among which the impact of brand equity components on destination image
and distance on tourist behavior were more on concentration.
Keywords: Destination Branding, Customer Based Brand Equity, Destination Image,
Distance Decay Theory, Tourist Satisfaction.
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ÖZ:Bu çalışmada müşteri odaklı marke kaldıracı incelenmiştir. Marka kaldıracını oluşturan;
marka değeri, marka sadakati, marka kalitesi ve marka farkındalığının destinasyon imajı
uzerine etkisi ve turistlerin seyahat tatminlerine etki düzeyi incelenmiştir.
Marka değeri Turizm ve ağırlama endüstrisinde son yıllarda en etkili kavramlardan
biridir. Uzaklık teorisinin turist davranışı üzerine etkileride literatürde tartışılan ancak
henüz üzerinde yeterince literatür çalışması yapılmamış bir kavramdır. Teori,
destinasyon ile turistin bulunduğu yer arasındaki uzaklığın turistlerin destinasyon
tercihlerini etkilediğini varsaymaktadır.
Çalışmada Kuzey Kıbrıs’ta çeşitli milliyetlerden 400 ziyaretçiden veri toplanmış ve
marka değeri kavramı için oluşturulan kavramsal moddel test edilmiştir. Hipotez testi
sonuçlarına göre; marka sadakati ve marka değerinin destinasyon imajı üzerine olumlu
etkisi doğrulanmış ayrıca destinasyon imajının destinasyon tatmin düzeyini olumlu
etkilediğide doğrulanmıştır. Uzaklık kavramına yönelik olarak farklı ülkelerden gelen
turistlerin destinasyon tercihleri incelenmiştir.
Çalışma sonuçları itibariyle; KKTC’nin turizmine, destinasyon imajının geliştirilmesi ve
ileriye yönelik olarak pazar profillerinin belirlenerek strateji oluşturulması konularında
karar vericilere bazı önemli veriler sunmaktadır.
vi
Anahtar Kelimeler: Destinasyon Markası, Tüketici Odaklı Marka Kaldıracı,
Destinasyon İmajı, Uzaklık Teorisi, Turist Tatmini.enEastern Mediterranean University (EMU) - Doğu Akdeniz Üniversitesi (DAÜ)Tourism FacultyBrand Name Products - Tourism - Cyprus, NorthBrand Name Products - Tourism - Cyprus, NorthTourism Sector - Customer ServicesDestination Branding, Customer Based Brand Equity, Destination Image, Distance Decay Theory, Tourist SatisfactionTRNC's destination image among travelers: Preliminary analysis of distance decay theoryThesis11 Faculty of TourismTheses (Master's and Ph.D) – Tourism
oai:i-rep.emu.edu.tr:11129/14002014-10-09T23:00:44Zhdl_11129_79Basiri, Parirokh2014-10-09T10:15:56Z2014-03Basiri, Parirokh. (2014). Green marketing towards sustainable tourism emerging opportunity and challenges: The case of Mashhad. Thesis (M.S.), Eastern Mediterranean University, Institute of Graduate Studies and Research, Faculty of Tourism, Famagusta: North Cyprus.http://hdl.handle.net/11129/1400Master of Science in Tourism Management. Thesis (M.S.)--Eastern Mediterranean University, Faculty of Tourism, 2014. Supervisor: Assoc. Prof. Dr. Habib Alipour.ABSTRACT: The tourism industry has evolved into a formidable and dynamic sector that legitimizes a systemic approach to its structure and development. Its impact and influences as a social and economic force has been registered in various ways, especially, in the context of environment and sustainability discourse. There is ample evidence of positive and negative environmental impact of tourism, as well as, influencing the process and objectives of sustainable development. The „sustainability‟ concept has been embedded in tourism industry‟s dynamism in order to reduce the negative environmental impact of so called the number one industry in the world. Numerous mechanisms and planning techniques have been developed and designed to address these issues. As a system of production and consumption, various strategies and policies have been formulated in the context of marketing, operation, customer, consumer and production. This study aims to focus on „Sustainable Supply Chain Management‟ (SSCM) within the tourism industry as a relational and practical management approach towards achieving transformation of its institutions , organizations and operations in the process of consumption and production towards upholding the principles of sustainability. The assumption is that SSCM, as a model, has the potential to contribute to the sustainable tourism planning as well as greening the industry that is also known as Green Marketing (GM). However, green marketing, as a mechanism, is embedded in the SSCM. This study aims to examine the state of SSCM and GM in the city of Mashhad (i.e., the most popular tourist destination in Iran) by focusing on operators and experts who are involved and are knowledgeable on tourism. The factors and dimensions of SSCM are identified based on relevant theories and literature. To achieve the study‟s aims, a qualitative research method based on in-depth interviews has been applied. The assumption is that SSCM and GM have yet to become a practical policy in the case of Mashhad; therefore, such an effective policy process remained unutilized. This not only handicaps the process of sustainability, but rather it hampers the competitiveness of the destination in the future.
Keywords: Sustainable Supply Chain Management (SSCM); Green Marketing (GM); Tourism planning and development; Sustainability and Environmental impact; Mashhad, Iran.
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ÖZ: Turizm sektörü meşrulaştıran yapısı ve gelişimine sistemik bir yaklaşımla zorlu ve dinamik bir sektör haline gelmiştir. Sosyal ve ekonomik bir güç olarak etkileri çeşitli şekillerde, özellikle çevre ve sürdürülebilirlik söylem bağlamında, tescil edilmiştir. Turizmin yeterince olumlu ve olumsuz çevresel etkilerin delilleri ve yanı sıra, süreci etkileyen ve sürdürülebilir kalkınma hedefleri vardır. 'Sürdürülebilirlik' kavramı, dünyada sözde bir numaralı sektörünün olumsuz çevresel etkilerini azaltmak amacıyla turizm sektörünün dinamizmine katıştırıldı. Bu sorunları gidermek için tasarlanan pek çok sayıda mekanizma ve planlama teknikleri geliştirilmiştir. Üretim ve tüketim sistemi olarak, çeşitli stratejiler ve politikalar pazarlama, operasyon, müşteri, tüketici ve üretim bağlamında formüle edilmiştir. Bu çalışma, sürdürülebilirlik ilkelerini korumak, doğru üretim ve tüketim sürecindeki kurum, kuruluş ve faaliyetlerinin dönüşümü sağlamaya yönelik bir ilişkisel ve pratik bir yönetim yaklaşımı olarak turizm sektöründe 'Sürdürülebilir Tedarik Zinciri Yönetimi' (SSCM) odaklanmaya hedeflemektedir. SSCM, bir model olarak, sürdürülebilir turizm planlamasına katkıda bulunarak aynı zamanda Yeşil Pazarlama (GM) olarak bilinen sanayi yeşillendirme potansiyeline sahip olması varsayılmaktadır. Bununla birlikte, Yeşil Pazarlama, bir mekanizma olarak, SSCM‟ye katıştırılmıştır. Bu çalışmanın amacı İran'da en popüler turistik yer olarak bilinen Meşhed kentinde, SSCM ve GM durumunu inceleyerek turizm bilgisi olan operatörler ve uzmanlara odaklanılmasıdır. SSCM‟ye ait faktörleri ve boyutları, ilgili teoriler ve literatüre dayalı olarak tanımlanır. Çalışmanın amaçlarını elde etmek için, kapsamlı mülakatlara dayanan bir nitel araştırma yöntemi uygulanmıştır. Varsayıma göre SSCM ve GM Meşhed‟in durumunda pratik bir politika haline henüz gelmemiş olup bu nedenle böyle etkili bir politika süreci askıda kalmıştır. Bu durum, sürdürülebilirlik sürecine handikap oluşturmasının yanı sıra gelecekteki rekabet hedefini engellemektedir.
Anahtar Kelimeler: Sürdürülebilir Tedarik Zinciri Yönetimi (SSCM); Yeşil Pazarlama (GM); Turizm planlama ve geliştirme; Sürdürülebilirlik ve Çevresel etki; Meşhed; İran.enEastern Mediterranean University (EMU) - Doğu Akdeniz Üniversitesi (DAÜ)TourismGreen marketing--Tourism - Mashhad (Iran)Sustainable Supply Chain Management (SSCM), Green Marketing (GM), Tourism Planning and Development, Sustainability and Environmental Impact, Mashhad, IranGreen marketing towards sustainable tourism emerging opportunity and challenges: The case of MashhadThesis11 Faculty of TourismTheses (Master's and Ph.D) – Tourism
oai:i-rep.emu.edu.tr:11129/14082014-10-16T23:00:32Zhdl_11129_792014-10-16T07:20:01Z2014-02Kwangseh, Bobga Eveline. (2014). Community based tourism (CBT) planning - An analysis of opportunities and barriers: A case study of Cameroon. Thesis (M.S.), Eastern Mediterranean University, Institute of Graduate Studies and Research, Faculty of Tourism, Famagusta: North Cyprus.http://hdl.handle.net/11129/1408Master of Science in Tourism Management. Thesis (M.S.)--Eastern Mediterranean University, Faculty of Tourism, 2014. Supervisor: Assoc. Prof. Dr. Habib Alipour.ABSTRACT: The purpose of this study is to analyze the opportunities and barriers to Community Based Tourism (CBT) in the case of Cameroon. The major contentious issue is that mass tourism has not benefited the communities which manifested in lack of their involvement in decision making processes in the context of tourism planning. The communities in Cameroon, who are also highly dependent on natural resources, have not been affected by tourism in terms of economic and social welfare in a positive way. Their livelihood has remained as sub-standard as ever before. Several tourism development initiatives have been designed without any mechanism to incorporate their knowledge and needs in the process. It is assumed that if tourism is going to make a positive change in the living standards of these communities, CBT can offer a hope for a partnership between the investors and communities. According to Hall (1996) the CBT’s aim is to involve the local communities in maintenance and planning of development of tourism so as to develop an economy that will be sustainable. However, there are various elements of barriers and opportunities that need to be explored as prerequisite to a successful CBT. Nevertheless, with changing of general attitude towards the concept and consequences of development, and the growth of NGOs, CBT has the potential to become a major development strategy for rural development, poverty reduction, as well as, strengthening of social capital.
However, institutionalizing CBT and embedding it in the planning decision requires an extensive research into the barriers and opportunities to such a development project. This study is aiming to explore those barriers and opportunities that might have hampered the successful implementation of CBT. To achieve the purpose of this study a qualitative research method has been utilized. Data collection has been achieved by administering a semi-structured interview with public sector officials and community members to explore the barriers and opportunities to CBT. It is important to note that for CBT to take off and become a strategy for rural development, public sector’s role is fundamental. However, without community’s knowledge and participation any intended project might end in failure. The study has revealed that the role of public sector has been passive and there is no indication of a proactive policy. CBT has not become a specific strategy regarding sustainability, rural development, and a type of tourism that supposed to involve community’s participation. Findings of this study has shown that, there exist several opportunities and barriers in CBT development in a community. Some of these opportunities are; eradication of poverty, increase income, community empowerment, enhance standard of living of local community and job opportunities. It was also found that, there are certain barriers that serve as hindrance in the implementation of CBT development. For example; lack of adequate consultation of stakeholders, illiteracy, lack of tourism and business skills, top- down development and poor and unfaire partnership agreement.
Keywords: Community-Based Tourism (CBT); Tourism Planning; Sustainable Tourism; Rural areas; Cameroon.
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ÖZ: Bu çalışmanın amacı Kamerun’da topluma dayalı turizmin önündeki fırsat ve engelleri incelemektir. Ana sorun, kitle turizminden toplumların yararlanamaması ve toplumun turizm planlaması çerçevesinde kalan mekanizmalarına katılamamasıdır. Kamerun toplumu doğal kaynaklara önemli ölçüde bağımlı olmasına karşın bu kaynaklar turizmden ekonomik ve sosyal refah anlamında olumlu yönde etkilenmememiş ve uygulanan turizm geliştirme insiyatifleri sürecinde, ihtiyaç ve bilgiyi dahil edecek mekanizmaları oluşturmamıştır.
Turizm, toplumun yaşam standartları üzerinde olumlu bir değişim yaratacaksa topluma dayalı turizm yatırımcıları topluma işbirliği umudu sunabilir. Hall’a göre (1996) topluma dayalı turizmin amacı, yerel toplumları turizmin planlanması ve geliştirilmesine dahil ederek sürdürülebilir ekonomik yapıyı sağlamaktır. Kalkınma ve genel davranış kavramları değişikliği ve sivil toplum örgütleri, topluma dayalı turizmi kırsal yoksulluğun azaltılması yanında kalkınma ve sosyalleşmeyi güçlendirme potansiyeli ve ana kalkınma stratejisi olarak benimsemiştir. topluma dayalı turizmin kurumsallaşma ve karar mekanizmasını yerleştirme çerçevesinde araştırma, engelleri ve fırsatları keşfetmek için gerekli olduğu söylenebilir. Bu amaca ulaşmak için çalışmanın aşamasında araştırma yöntem olarak nitel araştırma yöntemi kullanılmış ve bu bağlamda kamu sektörü sorumluları ve toplum üyeleri ile mülakat yapılarak engeller ve fırsatlar tespit edilmiştir. Topluma dayalı turizmin atılım yapabilmesi ve kırsal kalkınma stratejileri haline gelebilmesi için kamu sektörünün rolü esastır. Ne var ki; toplumun bilgisi ve katılımı olmadan herhangi bir proje başarısızlıkla sonuçlana bilecektir.
Çalışma, kamu sektörünün rolünün pasif olduğunu göstermekte olup, aktif politikanın olduğunu gösteren bulguya rastlanmamıştır.
Çalışmanın sonuçları, toplumun gelişiminde, topluma dayalı turizmin çeşitli fırsatlar sunarken bunun yanısıra çeşitli engellerde bulunduğunu göstermektedir. Yoksulluğun ortadan kalkması gelir artışı,toplumun güçlenmesi, toplumun yaşam kalitesinin ve yaşam standartlarının yükselmesi iş fırsatlarının artması gibi fırsatlar ortaya çıkmıştır.
Öte yandan, sunmuş olduğu fırsatların yanı sıra topluma dayalı turizmin gelişiminde ve uygulanmasında birçok engeller bulunmaktadır. Örneğin, pay sahipleri arasındaki müzakere eksikliği, cehalet, turizm ve işletme becerilerinin eksikliği, tepeden alta gelişim, fakirlik ve adaletsiz ortaklık anlaşmaları, gibi.
Anahtar Kelimeler: Topluma dayalı turizim(TDT); Turizim planlama; sürdürülebilir turizim; kırsal kalkınma; Kamerun.enEastern Mediterranean University (EMU) - Doğu Akdeniz Üniversitesi (DAÜ)TourismTourism - CameroonCommunity Based Tourism (CBT), Tourism Planning, Sustainable Tourism, Rural Areas, CameroonCommunity based tourism (CBT) planning - An analysis of opportunities and barriers: A case study of CameroonThesis11 Faculty of TourismTheses (Master's and Ph.D) – Tourism
oai:i-rep.emu.edu.tr:11129/14222014-10-17T23:00:40Zhdl_11129_79Ekwale, Agbor Elvis2014-10-17T07:00:24Z2014-02Ekwale, Agbor Elvis. (2014). An assessment of local community involvement in community based ecotourism planning and development: The case of Takamanda National Park. South West region, Cameroon. Thesis (M.S.), Eastern Mediterranean University, Institute of Graduate Studies and Research, School of Tourism and Hospitality Management, Famagusta: North Cyprus.http://hdl.handle.net/11129/1422Master of Science in Tourism Management. Thesis (M.S.)--Eastern Mediterranean University, Faculty of Tourism, 2014. Supervisor: Assoc. Prof. Dr. Habib Alipour.ABSTRACT: Community–Based Ecotourism (CBET) has been identified as a potential proactive means of development, especially in less developed countries. Based on this conception, many countries are devising different strategies to actively engage in CBET development. In the case of Cameroon, with abundant natural resources and touristic potentials, the government embarked upon conservation of its resources through creation of reserves and national parks. However, they failed to recognize the fact that, these resources are the main source of livelihood for the communities in and around the parks. This is manifested in lack of realizing the need to integrate the conservation strategies with community’s needs. This has resulted in various shortcomings such as, lack of infrastructural development and absence of community involvement in the planning process as the main stakeholders in these areas, especially the Takamanda National Park (TNP). So the big question is; will these communities accept to give up their main source of livelihood for the sake of conservation under the banner of CBET while they are the least beneficiaries of this form of CBET? This study has tried to unravel the impacts and consequences of such undertaking by investigating local community’s awareness of and willingness to participate in the planning and development of CBET in the TNP area bearing in mind that their livelihoods tied to these resources. The study revealed that, despite the level of awareness of the concept of CBET, the community dwellers are willing to participate and involve in its planning and development on conditions of an approach that will not jeopardize the quality of the resources as the sources of their livelihood. They believe this should be guaranteed by the authorities. Communities are also blaming the government for the poor state of infrastructural development in the area and would rather to collaborate with NGOs in instituting a collaborative form of management (bottom-up approach) towards the realization of these goals. Therefore, for a collective realization of this goal, government has to adopt a proactive developmental approach which is the key to CBET’s success. Keywords: community based tourism, collaborative management, Takamanda national park, community collaboration, Cameroon.
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ÖZ: Toplum-Temelli Ekoturizm (TTE), özellikle azgelişmiş ülkelerdeki gelişimin proaktif aracı olarak kabul edilir. Bu anlayışa göre, birçok ülke TTE gelişiminde aktif olarak yer almak için farklı stratejiler tasarlamaktadır. Kamerun örneğinde, doğal kaynaklar ve turistik potansiyel ile hükümet, kaynaklarını ulusal parkların ve rezervlerin yapılması yoluyla korumaya almıştır. Ancak, bu kaynakların parkların içinde çevresindeki toplumların temel yaşam kaynağı olduğu gerçeği unutulmuştur. Bu durum kendini toplumsal ihtiyaçların koruma stratejilerini birleştirme ihtiyacı eksiliği fark edildiğinde göstermiştir. Bu da bazı altyapısal ve özellikle Takamanda Ulusal Parkı (TUP) gibi planlama sürecinde bu bölgelerde ana hissedar olan toplum katılımı gibi eksiklikler olarak ortaya çıkmıştır. Bu yüzden önemli soru şudur; bu toplumlar TTE sembolü altında TTE’den en az fayda sağlayanlar olarak, kendi ana yaşam kaynaklarından koruma için vazgeçmeyi kabul edecekler mi? Bu çalışma böyle bir girişimin etki ve sonuçlarını, bu kaynaklara bağlı olan yerel halkın TUP alanındaki TTE program ve gelişimine katlımda duyduğu bilinç ve istek düzeyini çözümlemeye çalışmıştır. Çalışma sonundaki bulgular göstermiştir TTE konseptinin farkındalık düzeyine rağmen, toplum sakinlerinin kendi yaşam kaynaklarının kalitesi tehlikeye atılmadığı şartıyla bu gelişim ve planlama sürecine katılmak ve dâhil olmak için gönüllü olduklarını göstermiştir. Bunun otoriteler tarafından garanti edilmesini gerektiğine inanmaktadırlar. Toplumlar, bölgede altyapı gelişimindeki zayıf durumun hükümet yüzünden sebep olduğunu ve bu amaçların farkedilmesi için NGOlar ile işbirliği yapılması gerektiği böylelikle daha sistemli bir yönetim olacağını (aşağıdan yukarı yaklaşımı) düşünmektedirler. Bu yüzden, bu amacın toplu farkındalığı için hükümet, TTE’nin başarısının anahtar kapsamında proaktif bir gelişim yaklaşımını benimsemelidir.
Anahtar kelimeler: toplum temelli ekoturizm, işbirlikçi yönetim, Takamanda ulusal parki, toplumsal birlik, Kamerun.enEastern Mediterranean University (EMU) - Doğu Akdeniz Üniversitesi (DAÜ)TourismEcotourism - CameroonCommunity Based Tourism, Collaborative Management, Takamanda National Park, Community Collaboration, CameroonAn assessment of local community involvement in community based ecotourism planning and development: The case of Takamanda National Park. South West region, CameroonThesis11 Faculty of TourismTheses (Master's and Ph.D) – Tourism
oai:i-rep.emu.edu.tr:11129/14232014-10-17T23:00:41Zhdl_11129_79Yunji, Ruth Nange2014-10-17T07:18:14Z2014-02Yunji, Ruth Nange. (2014). An examination of policy and planning processes towards developing a comprehensive plan applying rational tourism models: The case of Cameroon. Thesis (M.S.), Eastern Mediterranean University, Institute of Graduate Studies and Research, School of Tourism and Hospitality Management, Famagusta: North Cyprus.http://hdl.handle.net/11129/1423Master of Science in Tourism Management. Thesis (M.S.)--Eastern Mediterranean University, Faculty of Tourism, 2013. Supervisor: Assoc. Prof. Dr. Habib Alipour.ABSTRACT: It has been noticed that tourism can act as an effective tool to enhance development especially in developing countries as in the case of Cameroon. Tourism can be beneficiary when stakeholders and communities are involved in the decision making process, but this is not the case in Cameroon. This paper will examined how tourism has been view in Cameroon, the resources of tourism and the drawbacks faced in this industry. Cameroon is a country that is rich in tourism potentials but has been greatly abandoned by the government of this country because more attention has been paid to political and economic development. Another objective of this study will also be to answers questions about tourism planning, how tourism has contributed towards sustaining the communities. The participation of tourism planning approaches by communities has not been fully absorbed in the context of developing countries such as Cameroon. Research questions such as who can help in the process and in what stage will it become a reality. Cameroon is also one of those countries in West African that is rich in natural resources such as timber but has been greatly abandoned by the government. These resources should be exploited and maximized to the fullness in other to increased tourism potentials in the country. There are different types of tourism that the government of Cameroon can take advantage of; such as alternative tourism, cultural and participative tourism. The research has reveal that there is a little or low commitment when it comes to policies and the implementation of plans in this sector. There is no collaboration between the public and the private sectors as well as the stakeholders and the ministry of tourism (MINTOUR) which is the center and the pillar when it comes to decision making process. The research was carried out based on a qualitative study. Thirty-two questions were designed to be answered by the top officials of tourism such as the minister, provincial and regional delegates of tourism, tour operators and non-governmental organizations (NGOs) both from the public and private sectors. Therefor this study is one of a kind that will furnish a clear picture of problems and pitfalls that are associated with tourism development in Cameroon.
Keywords: Tourism; Planning; Development; Policy; Implementation Cameroon.
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ÖZ: Kamerun gibi gelişmekte olan ülkelerde kalkınmayı geliştirmek için turizmin etkili bir araç olduğu fark edilmiştir.Paydaşlar ve topluluklar karar verme sürecine dahil olduğunda Turizm yarar gösterici olabilir, ancak bu durum Kamerun için geçerli değildir.Bu araştırma ile Kamerun‟daki turizmin gelişimini ve turizm kaynakları ile bu sektörde karşılaşılan sakıncaları incelenecektir. Kamerun turizm açısından oldukça verimli potansiyele sahip bir ülke olmasına rağmen hükümet tarafından çok fazla önemsenmemekte, daha çok politik ve ekonomik açıdan harcamalara öncelik verilmektedir. Bu çalışmanın bir diğer amacı da turizm planlaması, turizmin topluluklar tarafından nasıl desteklendiği ile ilgili soruları cevaplamaktır. Kamerun gibi gelişmekte olan ülkeler bağlamında topluluklar tarafından yapılan turizm planlama yaklaşımları tam olarak kavranamamıştır. Cevaplanması gereken soru gerçekte bu sürecin hangi aşamasında kimin yardım edeceğidir. Kamerun kereste gibi doğal kaynaklar açısından zengin olan ancak hükümet tarafından terk edilmiş Batı Afrika ülkelerinden biridir.
Turizmin çeşitli türleri örneğin alternatif turizm, kültürel turizm ve katılımcı turizm sayesinde Kamerun hükümeti avantajlar elde edebilir. Araştırmalar bu sektörde politika ve planlama uygulanmasına gelince biraz daha düşük bağlılığın olduğunu ortaya çıkarmıştır. Kamu sektörü ve özel sektörün yanı sıra paydaşların ve Turizm Bakanlığı‟Nin karar verme sürecinde aralarında işbirliği yapılamamaktadır.
Bu çalışma niteliksel verileri barındırmaktadır.Turizm Bakanı, Turizmin il ve bölge temsilcileri, tur operatörleri, kamusal ve özel sivil toplum örgütleri tarafından cevaplandırlmak üzere otuz iki soru hazırlanmıştır. Bu çalışma ile Kamerun turizminin gelişimi ile ilişkili sorunları ve tehlikeleri net bir şekilde ortaya konulmuştur.
Anahtar Kelimeler: Turizm; Planlama; Yazilimi; Gelitirşe; Politika; Uygulama Kamerun.enEastern Mediterranean University (EMU) - Doğu Akdeniz Üniversitesi (DAÜ)TourismTourism - Policy - CameroonTourism, Planning, Development, Policy, Implementation CameroonAn examination of policy and planning processes towards developing a comprehensive plan applying rational tourism models: The case of CameroonThesis11 Faculty of TourismTheses (Master's and Ph.D) – Tourism
oai:i-rep.emu.edu.tr:11129/14722014-11-06T00:00:43Zhdl_11129_79Zidan, Hala Hussein Wajeeh2014-11-05T11:41:55Z2013-06Zidan, Hala Hussein Wajeeh. (2013). Interface between strategic orientations, organizational learning and growth small, medium-sized enterprises (SMES) in Syria. Thesis (M.S.), Eastern Mediterranean University, Institute of Graduate Studies and Research, Faculty of Tourism, Famagusta: North Cyprus.http://hdl.handle.net/11129/1472Master of Science in Tourism Management. Thesis (M.S.)--Eastern Mediterranean University, Faculty of Tourism, 2013. Supervisor: Prof. Dr. Hüseyin Araslı.ABSTRACT: Despite the high number of studies that investigate effects of the market and entrepreneurial orientation on business performance, still, there is a lack of investigating effects of the technology orientations, organizational learning and market conditions on the growth of Small, Medium-Sized Enterprises (SMEs). This study is built on a research that investigates the interface between entrepreneurial orientation and SME growth in the Syrian market. It discusses the effect of strategic orientation (market, entrepreneurial and technology) on organizational learning and growth of the SMEs in Syria. Also, it discusses whether the influences of the three strategic orientations on the SME growth would be varying due to the change of market conditions. Data of this study is collected from SMEs operating in hospitality industry in the Syrian market by distributing a questionnaire in hand; the questionnaire has many questions varying 1 to 7, where 1 corresponds to strongly disagree and 7 to strongly agree, respectively. The research model of this study is tested via Structural Equation Modeling. This study provides recommendations to the SME owners on how to gain a competitive edge and sustain it through enhancing their learning capacity and strategic orientations under different market conditions. The study also offers insights for those who formulate, deliver and evaluate small, medium business policy by identifying the support needs of entrepreneurs in those areas which have not yet been adequately covered by existing national measures such as training for the development of certain skills and education of the entrepreneurs.
Keywords: Small, Medium-Sized Enterprises, Strategic Orientation, Organizational Performance, Structural Equation Modeling, Syrian Markets.
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ÖZ: İş performansı ile alakalı pazar ve girişimcilik yöneliminin etkilerini araştırmaya yönelik çok sayıda çalışma olmasına rağmen, Küçük Orta ölçekli işletmeler’de (KOBİ) teknoloji yönelimleri, örgütsel öğrenme ve piyasa şartlarının etkilerine dair hala araştırma eksiklikleri bulunmaktadır. Bu çalışma, Suriye pazarında girişimcilik eğilimi ve KOBİ arasındaki büyümeyi inceleyen bir araştırma üzerine inşa edilmiştir. Yine bu çalışma ile Suriye'deki KOBİ'lerin büyümesi ve örgütsel öğrenme üzerine stratejik yönelimin etkisi (piyasa, girişimci ve teknoloji) irdelenmektedir. Ayrıca, KOBİ büyüme üzerindeki piyasa koşullarının değişikliği nedeni ile üç stratejik yönelimin etkilerinin olup olmayacağıda bu çalışma ile incelenmektdir.
Bu çalışmanın verileri elden anketlerin dağıtılması ile Suriye pazarında faaliyet gösteren KOBİ işletmelerinden sağlanmıştır; Ankette sırasıyla 1’den 7’ye kadar değişen sorular bulunmaktadır, 1 “kesinlikle katılmıyorum”, 7 ise “kesinlikle katılıyorum” ibarelerine karşılık gelmektedir. Bu çalışmanın araştırma modeli “Yapısal Eşitlik Modeli” ile test edilmektedir. Yine bu çalışma farklı piyasa şartları altında KOBİ sahiplerine rekabet avantajının ve bu avantajı öğrenme kapasitesinin stratejik yönelimlerine odaklı devam ettirilmesi ile nasıl kazanılacağı yönünde önerilerde bulunmaktadır. Çalışmada ayrıca, girişimcilerin eğitimi ve belli becerilerin gelişimi için alıştırma gibi mevcut ulusal tedbirler kapsamında girişimcilerin destek ihtiyaçlarının belirlenerek KOBİ’lere gerekli görüşleri şekillendirmesine ve değerlendirmesine olanak sağlamaktadı.
Anahtar Kelimeler: Küçük ve Orta Boy İşletmeler, Stratejik Oryantasyon, Kurumsal Performans, Yapısal Eşitlik Modeli, Suriye Piyasası.enEastern Mediterranean University (EMU) - Doğu Akdeniz Üniversitesi (DAÜ)TourismTourism - (SME) Small and Medium Enterprises - SyriaSmall, Medium-Sized Enterprises, Strategic Orientation, Organizational Performance, Structural Equation Modeling, Syrian MarketsInterface between strategic orientations, organizational learning and growth small, medium-sized enterprises (SMES) in SyriaThesis11 Faculty of TourismTheses (Master's and Ph.D) – Tourism
oai:i-rep.emu.edu.tr:11129/14832015-12-08T08:34:56Zhdl_11129_79Kılıç, Ezgi2014-11-17T12:15:26Z2013-06Kılıç, Ezgi. (2013). Comparative analysis of European internal quality standards with Tourism Faculty / EMU applications. Thesis (M.S.), Eastern Mediterranean University, Institute of Graduate Studies and Research, School of Tourism and Hospitality Management, Famagusta: North Cyprus.http://hdl.handle.net/11129/1483Master of Science in Tourism Management. Thesis (M.S.)--Eastern Mediterranean University, Faculty of Tourism, 2013. Supervisor: Prof. Dr. Mehmet Altınay.ABSTRACT: As in the past and present Higher Education Institutions (HEI) have been reputable authorities that are recognised by the society. In many countries and many cultures,
the issue of ‘quality’ in HEI always been a matter of debate. Although various theories and approaches regarding the assurance of quality in HEI were in the literature for a long time, progress and practice, is very new. Nevertheless, there is not a common understanding about how to ensure the QA in HEI. This study aims to measure and evaluate the current internal QA policy and procedures of Tourism Faculty taking as basis the EUA report on internal QA processes and standards & criteria of European Standards & Guidelines. The main objective of the study is to benchmark the EUA report results and the Tourism Faculty survey results based on similar criteria. As a result, the similarities and differences that arise will determine the strengths and weaknesses of the Tourism Faculty regarding internal QA standards. This paper presents a comparative study of the applications to the internal QA standards of Tourism Faculty and EUA report standards. The study used quantitative analysis approach using descriptive statistics in the findings. The significance of this thesis is that it is the first study on its own case in Tourism Faculty and universities in North Cyprus. Keywords: Quality Assurance, Tourism Education, Quality Management, EUA, ESG.
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ÖZ: Günümüzde ve geçmişte Yükseköğretim kurumları her zaman toplum tarafından kabul gören saygın otoriteler olmuştur. Birçok ülkede ve kültürde yükseköğretimde kalite meselesi hep bir sorun teşkil etmiştir. Kalite güvence ile ilgili literatürde çeşitli teoriler ve yaklaşımlar uzun zamandır olmasına rağmen, gelişimi ve pratiği çok yenidir. Yine de yükseköğretimde kalite güvenceyi temin etme konusunda ortak bir anlayış gelişmemiştir. Bu çalışma, kalite güvence süreçleri ve Avrupa iç kalite Standart ve İlkelerini içeren Avrupa Üniversiteler Birliği (AÜB) raporunu baz alarak Turizm Fakültesinin şuan ki iç kalite güvence standart ve ilkelerini ölçmeyi ve değerlendirmeyi hedeflemiştir. Bu çalışmanın temel amacı, AÜB raporu ve Turizm Fakültesi anket sonuçları arasında kıyaslama yaparak elde edilen sonuçları sunmaktır. Bunun sonucunda ortaya çıkan benzerlikler ve farklılıklar, Turizm Fakültesinin iç kalite güvence standart ve ilkeleri
bağlamında güçlü ve zayıf yönleri saptanacaktır. Bu çalışma, Turizm Fakültesi iç kalite güvence standartları uygulanmaları ile AÜB standartları raporunun karşılaştırmalı bir çalışmasıdır. Çalışma, sonuçların betimsel istatistiklerini kullanarak, nicel analiz yaklaşımını uygulayacaktır. Bu çalışmanın önemi, Kuzey Kıbrıs’taki üniversitelerde ve DAÜ Turizm Fakültesinde, konusunda yapılan ilk çalışma olmasıdır.
Anahtar Kelimeler: Kalite Güvence, Turizm eğitimi, Kalite Yönetimi, AÜB, Avrupa Standart ve İlkeleri.enEastern Mediterranean University (EMU) - Doğu Akdeniz Üniversitesi (DAÜ)TourismTourism - Higher EducationQuality Assurance, Tourism Education, Quality Management, EUA, ESG.Comparative analysis of European internal quality standards with Tourism Faculty / EMU applicationsThesis11 Faculty of TourismTheses (Master's and Ph.D) – Tourism
oai:i-rep.emu.edu.tr:11129/15362014-11-27T00:00:39Zhdl_11129_79Musa, Orkhan2014-11-26T07:32:31Z2013-05Orkhan, Musa. (2013). Public perception's of Tourism development: Baku case. Thesis (M.S.), Eastern Mediterranean University, Institute of Graduate Studies and Research, Faculty of Tourism, Famagusta: North Cyprus.http://hdl.handle.net/11129/1536Master of Science in Tourism Management. Thesis (M.S.)--Eastern Mediterranean University, Faculty of Tourism, 2013. Supervisor: Prof. Dr. Mehmet Altınay.ABSTRACT: Tourism industry has become one of the key driver in the development of third world countries. Tourism as a developing sector can positively and negatively
affects the society, the economy of local governments, and host communities. From
the point view of local governments, the tourism industry is vital power and main
tool for economic growth and stability.
The quick improvement of tourism sector has impacts on the local communities.
According to widely spread thought, the main advantage or strong point of tourism
for local communities is the ability of the sector to create new job opportunities,
reduce unemployment and raise the life standard of local communities. The
economic development function of the industry plays considerable role for
developing countries as the outcomes of survey demonstrate that the spread and
development of tourism sector positively impacts developing countries.
Baku is one of the highly developing destination in last years and tourism being an
important sector, can be a mediator for more development of the destination in next
coming years. Baku is available destination for the development of tourism industry
due to the resources of place. Some basic features make the destination attractive
place for visitors e.g. location, capital status, economic development and ancient city
images which are the main details for the destination in the tourism sector. Natural
resources, strong and diversified industries are the second core components for the
development of tourism sector in the selected destination.
The aim of this study is to investigate the host community perception and attitudes
toward tourism development in Baku based on theoretical framework. Social
Exchange Theory is considered as the main theoretical concept which studies the
perception of local communities toward tourism and tourism development.
According to the theory, the main principle of the concept suggest that local people
like to participate and give support to tourism if they believe that they will benefit
from it with no cost . This factor leads them to get involved and participate in
tourism development in the society.
The data for this master thesis was collected from the capital of Azerbaijan and the
most developed city in the Caucasus region, Baku. The research method of this study
was based on qualitative method and the outcome of study was obtained with the aid
of special questions which were prepared based on different factors .
The results of this study shows that community attachment, use of tourism
resources, community concern and eco centric attitudes, use of tourism resource
base, perceived cost and benefit of tourism , community support for tourism after the
general attitudes and perceptions of host communities are main aspects measured for
host community perception and attitudes toward tourism development . Generally,
the host population of Baku have more positive mindset about the tourism and
tourism development in their home town and they see tourism very important for the
developing industries in the world. Also they consider that the participation of host
communities in tourism development can bring more benefits to the national
governments. Another important key finding of this study is the local community
perceptions. They have positive perceptions for the future of tourism in Baku and
they believe that the selected destination for this study can be one of the well-known
v
business tourism destinations in future, perhaps after resolving the existing problems
which have been considered as the main obstacles toward tourism development in
Baku.
The current study gives some limitations and also implications , based on outcomes
of this investigation it can be beneficial to do the same research in other regions of
Azerbaijan , not just at the capital even the same investigation can be done in other
two country of Caucasus (Armenia and Georgia) for future times. According to other
limitation of this master study , the locals of Baku doesn’t have more willingness to
participate such kind of academic investigations. This study also gives contribution
to the government officials , policy makers in the selected destination due to take
account the perceptions of locals in Baku while policy making process. The
development of tourism in Azerbaijan , the current image of Baku in the world as a
rapidly developing destination , special interest of the local government toward
tourism sector in Azerbaijan , tourism potential of the selected destination increase
the significance level of this topic as a research issue in tourism .
Keywords: Tourism , tourism development , host perceptions of local communities ,
Baku.
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ÖZ: Turizm sektörü gelişmekte olan ülkeler için önemlidir. Turizm gelişmekte olan bir
sektör olarak pozitif veya negatif açıdan hem yerel halka, hem de yerel hükümetlere
büyük etki etmektedir. Özellikle turizm ekonomik açıdan hem yerel halklara, hem de
devletlere tartışılmaz etki yapmaktadır. Sektörün bu gibi üstünlükleri onun gücünü
her geçen gün artırıyor ve sektörün daha da gelişmesine zemin yaratıyor.
Turizmin hızlı bir şekilde ilerlemesi özellikle yerel halka etki etmektedir. Turizm
sektörünün en büyük üstünlüğü, yeni iş imkânları yarata bilmesi, işsizlik probleminin
aradan kaldırılmasına yardımcı olması, hayat şartlarının yükseltilmesine pozitif etki
yapabilme gücüdür. Belirttiğimiz gibi turizm bir sektör olarak ekonomik açıdan
dünya devletlerinin daha da güçlenmesini hem sağlıyor hem de turizmin dünyada var
olan en önemli bir sektör gibi daha da yayılmasını etkiliyor. Bu güne kadar yapılmış
akademik araştırmalar turizmin gelişmekte olan ülkeleri pozitif etkilediği görülüyor.
Bakü son zamanlarda hızla ilerleyen, gelişmeye devam eden şehirlerden biridir ve
diğer bir önemli husus turizm sektörünün son yıllarda Bakü de pozitif şekilde
ilerlemesidir. Şehrin böyle hızlı bir şekilde ilerlemesi turizm sektörünün de gelecekte
önemli sektörlerden biri olacağını gösteriyor. Bazı önemli faktörler şehrin önemini
bir turizm kenti gibi artırıyor, örneğin başkent olması, eski şehir imajı, ekonomik
açıdan çok gelişmesi ve konumu. Doğal kaynaklar ve çeşitli sanayi sektörleri
turizmin rolünü daha da güçlendiriyor.
Yerel halkın turizme bakışı ve turizme dair fikirleri de akademik çevrelerde en geniş
şekilde araştırılan konulardan biri olmuştur. Sosyal mübadele teorisi de yerel halkın
vii
turizme dair görüşlerini araştıran en önemli teorik konseptlerden biridir. Bu teoriye
uygun olarak yerel halkın turizmden ekonomik olarak gelir sağlayacaklarına
inandıkları zaman, kendilerini bu sektörün bir parçası olarak görüyorlar ve hem
turizmin gelişmesine yardım etmeye çalışıyorlar hem de süreçte katılımcı olmaya
gayret gösteriyorlar.
Bu çalışmanın ana nedeni Azerbaycan’ın başkenti olan Bakü de yerel halkın turizme
dair görüşlerini araştırmak, Sosyal mübadele teorisine uygun olarak farklı faktörleri
kullanarak halkın turizme dair fikirlerini öğrenmektir.
Bu akademik araştırmanın çalışma metodu niteliksel olarak seçilmiştir. Toplam 20
kişiye sorulan, çeşitli sektörleri kapsayan içerisinde farklı –farklı faktörleri oluşturan
sorulara göre araştırma yapılmıştır.
Araştırmanın sonuçları gösteriyor ki çevreye duyarlılık, turizmin algılanan maliyeti,
turizmin algılanan yararı, toplumun turizme desteği, turizmin kaynak tabanının
kullanımı, topluluk eki ve topluluk endişesi gibi unsurlar yerel halkın turizme
bakışını araştırırken önemli rol oynamaktadır. Genelde, Bakü de yerel halkın turizme
bakış açısı ve turizm sektörünün dünyadaki rolüne dair düşünceleri pozitiftir. Öte
yandan yerel halk düşünüyor ki, kendilerinin kendi memleketlerinde turizmin
ilerleme sürecine katılmaları hem yerel hükümete hem de turizm sektörüne faydalı
olacaktır. Diğer önemli bir sonuçsa yerel halkın turizmin geleceğine dair pozitif
düşüncede olmalarıdır. Bakü de yaşayan yerel halkın düşüncesine göre turizm
sektöründe bulunan problemleri çöze bilirlerse, kendi başkentleri gelecekte dünyanın
en ünlü iş turizm bölgelerinden biri olabilir. Yapılan bu araştırma birçok sınırlamalar
ve öneriler de sunmaktadır. Örneğin, yapılan araştırma bir tek başkent Bakü de değil,
Azerbaycan da bulunan başka bölgelerde de yapıla bilir. Kafkasya da bulunan diğer
memleketlerde de uygulana bilir. Araştırmanın diğer önemli bir sonucu, yerel halkın
böyle akademik çalışmalara ilgisinin olmadığını da belirlemiştir. Yapılan araştırma
devlet yetkilileri ve politika yapımcıları için de önemli katkılar sağlamaktadır.
Turizm sektörünün Azerbaycan da gelişmesi, Bakü nün ilerlemekte olan bir turizm
destinasyonu olarak rolünün artması, yerel hükümetin turizm sektörüne bakışı,
araştırmanın yapıldığı yerin turizm potansiyeli gibi faktörler de konunun değerini ve
önemini turizm araştırması bakımından artırmaktadır.
Anahtar Kelimeler: Turizm, turizm gelişimi, yerel toplulukların ana algısı, Bakü.enEastern Mediterranean University (EMU) - Doğu Akdeniz Üniversitesi (DAÜ)TourismTourism - Baku (Azerbaijan)Tourism, Tourism Development, Host Perceptions of Local Communities, BakuPublic perception's of Tourism development: Baku caseThesis11 Faculty of TourismTheses (Master's and Ph.D) – Tourism
oai:i-rep.emu.edu.tr:11129/15892015-03-03T00:01:59Zhdl_11129_79Nkendong, Rita Anumbose2015-03-02T12:48:04Z2012-06Nkendong, Rita Anumbose. (2012). Examining the Selected Consequences of Customer-Related Social Stressors in the Hotel Industry. Thesis (M.S.), Eastern Mediterranean University, Institute of Graduate Studies and Research, Faculty of Tourism, Famagusta: North Cyprus.http://hdl.handle.net/11129/1589Master of Science in Tourism and Hospitality Management. Thesis (M.S.)--Eastern Mediterranean University, Faculty of Tourism, Dept. of Tourism and Hospitality Management, 2012. Supervisor: Prof. Dr. Osman M. Karatepe.ABSTRACT: The purpose of this thesis is to develop and test a research model that examines emotional exhaustion as a mediator of the effects of customer-related social stressors (as manifested by disproportionate customer expectations, customer verbal aggression, disliked customers, and ambiguous customer expectations) on job performance, extra-role customer service, and turnover intentions. These relationships were assessed using data gathered from frontline employees in the three- and four-star hotels in Cameroon. One-month time lag for data collection was used. The relationships among variables were tested using LISREL 8.30 through structural equation modeling. According to the results of this study, customer-related social stressors increase emotional exhaustion. Emotional exhaustion reduces job performance and extra-role customer service and exacerbates turnover intentions. In addition, customer-related social stressors influence job performance, extra-role customer service, and turnover intentions only through emotional exhaustion. In other words, emotional exhaustion has a full mediating role in this process. In light of the results given above, implications for managers are offered in this thesis. Moreover, limitations of the study and implications for future research are provided.
Keywords: Cameroon; Customer-Related Social Stressors; Emotional Exhaustion; Hotel Employees; Job Performance; Turnover Intentions.
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ÖZ: Bu tezin amacı, duygusal yorgunluk yoluyla müşteri kökenli stresin (orantısız müşteri beklentileri, sözlü müşteri saldırısı, belirsiz müşteri beklentileri ve hazzedilmeyen müşteriler) iş performansı, ekstra rol performansı ile işten ayrılma niyeti üzerindeki etkilerini inceleyen bir araştırma modelini geliştirip test etmektir. Bu ilişkiler Kamerun’da üç ve dört yıldızlı otellerde çalışan işgörenler vasıtasıyla değerlendirilmiştir. Veri toplama aralığı için belirlenen süre bir aydır. Değişkenler arası ilişkiler LISREL 8.30 istatistiki paket programı kullanılarak yapısal eşitlik modeliyle ölçülmüştür. Çalışmanın bulgularına göre, müşteri kökenli stres duygusal yorgunluğu artırmaktadır. Duygusal yorgunluk ise, iş performansı ile ekstra rol performansını düşürmekte ve işten ayrılma niyetine ivme kazandırmaktadır. Buna ilaveten, müşteri kökenli stres iş performansı, ekstra rol performansı ile işten ayrılma niyetini sadece duygusal yorgunluk üzerinden etkilemektedir. Bir diğer deyişle, duygusal yorgunluk tam bir aracı değişken görevini görmektedir. Tezde, yukarıda belirtilen bulgular ışığında, yöneticilere yönelik önerilere yer verilmiştir. Ayrıca, çalışmanın sınırları ve gelecek araştırmalar için belirlemeler üzerinde durulmuştur.
Anahtar Kelimeler: Duygusal Yorgunluk; İş Performansı; İşten Ayrılma Niyeti; Kamerun; Müşteri Kökenli Stres; Otel Çalışanları.enEastern Mediterranean University (EMU) - Doğu Akdeniz Üniversitesi (DAÜ)TourismMotivation (Psychology) - Employees - Hotel IndustryCameroon, Customer-Related Social Stressors, Emotional Exhaustion, Hotel Employees, Job Performance, Turnover IntentionsExamining the Selected Consequences of Customer-Related Social Stressors in the Hotel IndustryThesis11 Faculty of TourismTheses (Master's and Ph.D) – Tourism
oai:i-rep.emu.edu.tr:11129/15902015-03-03T00:02:18Zhdl_11129_79Özşen, Zeynep Sıla2015-03-02T13:54:26Z2012-06Özşen, Zeynep Sıla. (2012). Impacts of Educational Tourism on Host Population: A Case of Famagusta, North Cyprus. Thesis (M.S.), Eastern Mediterranean University, Institute of Graduate Studies and Research, Faculty of Tourism, Famagusta: North Cyprus.http://hdl.handle.net/11129/1590Master of Science in Tourism Management. Thesis (M.S.)--Eastern Mediterranean University, Faculty of Tourism, 2012. Supervisor: Assist. Prof. Dr Ilkay Yorganci Maloney.ABSTRACT: The aim of the thesis is to determine the socio-cultural, economic and environmental effects of the students of EMU on the local people of Famagusta in North Cyprus. This study examines how local people’s point of view on educational tourism and how their lifestyle were influenced when the educational tourism started in Famagusta. The qualitative approach was used in order to obtain the necessary information. Data were collected through in-depth interviews from the viewpoint of local people. The respondents were local people of Famagusta city of North Cyprus. According to data collected, there were positive and negative influences of educational tourism in terms of socio-cultural, economic and environmental effects on the local community of Famagusta. The proliferation of income, performance in service sectors, job opportunities and improvement of construction sector were the economic positive influences observed from the data. In addition, the results of gathered from the interviewers demonstrated that the educational tourism in Famagusta led to the increase of prices in general. The results of data also showed that educational tourism caused to changes in family values, disruption of social bonds, and increase in alcohol and drug consumption/ selling, opening of bet offices, increase of traffic accidents, theft incidents and changes of the community’s style of eating, drinking and clothing. Educational tourism also led to environmental problems such as an increase of traffic jams, unplanned construction and infrastructure, water, electricity problems, air and noise pollution. The study concluded that although host population perceived many socio-cultural, environmental and some economic problems with educational tourism development in their community, overall they were happy about the economic benefits it brought to their community and thus about the development of educational tourism in general.
Keywords: EMU,Educational tourism, socio-cultural, economic, environmental, effects, perception of host population, North Cyprus, Famagusta.
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ÖZ: Bu tezin amacı, Doğu Akdeniz Üniversitesi öğrencilerinin Kuzey Kıbrıs’taki Gazimağusa’nın yerel halkı üzerindeki sosyokültürel, ekonomik ve çevresel etkilerini belirlemektir. Bu çalışma Gazimağusa’da eğitimsel turizminin başlamasıyla yerel halkın eğitim turizmine bakış açısını ve onların yaşam tarzını nasıl etkilediğini inceler. Gerekli bilgilere ulaşmak için ‘Tümevarım’ yöntemi kullanılmıştır. Bilgiler yerel halkın bakış açısından, derinlemesine görüşmeler yapılarak toplanıldı. Katılımcılar Kuzey Kıbrıs’ın Gazimağusa kentinin yerel halkıydı. Toplanan bilgilere göre, eğitimsel turizminin Gazimağusa halkına sosyal-kültürel, ekonomik ve çevresel anlamda olumlu ve olumsuz etkileri bulunmaktadır. Gelirin artışı, hizmet sektörlerinin, iş olanaklarının artışı ve inşaat sektörünün gelişmesi verilerde gözlenen olumlu ekonomik etkilerdi. Buna ek olarak görüşmecilerden elde edilen sonuçlar gösterdi ki Gazimağusa’daki eğitim turizmin genel olarak fiyatların artışına neden oldu. Verilerin sonuçları, eğitim turizminin aile değerlerinde değişime, sosyal bağların kopmasına, uyuşturucu ve alkol kullanımında/satışında artışa, bet salonlarının açılmasına, trafik kazalarında artışa, hırsızlık olaylarına, toplumun yeme, içme ve giyme tarzının değişmesine neden olduğunu saptamıştır. Eğitim turizmi ayrıca trafik yoğunluğuna, sistemsiz yapılaşma ve altyapı, elektrik, su problemlerine, hava ve ses kirliliğine neden oldu. Çalışmanın sonucu göre yerel halk eğitim turizminin gelişmesiyle, birçok sosyokültürel, çevresel ve bazı ekonomik problemleri fark etmesine rağmen, toplum genel olarakeğitim turizminin sağladığı ekonomik yararlardan dolayı ve eğitim turizminin gelişmesinden memnundular.
Anahtar Kelimeler: EMU, Eğitim turizmi, sosyokültürel, ekonomik, çevresel etkiler, ev sahibi nüfusunun algısı, Kuzey Kıbrıs, Gazimağusa.enEastern Mediterranean University (EMU) - Doğu Akdeniz Üniversitesi (DAÜ)TourismTourism - Educational Tourism - Social Aspects - Famagusta (Cyprus, North)EMU,Educational tourism, socio-cultural, economic, environmental, effects, perception of host population, North Cyprus, FamagustaImpacts of Educational Tourism on Host Population: A Case of Famagusta, North CyprusThesis11 Faculty of TourismTheses (Master's and Ph.D) – Tourism
oai:i-rep.emu.edu.tr:11129/15912015-03-03T00:02:19Zhdl_11129_79Akhavan, Arezou2015-03-02T14:14:01Z2012-10Akhavan, Arezou. (2012). An Analysis of the North Cyprus Image from the Foreign Tourists’ Perceptions. Thesis (M.S.), Eastern Mediterranean University, Institute of Graduate Studies and Research, Faculty of Tourism, Famagusta: North Cyprus.http://hdl.handle.net/11129/1591Master of Science in Tourism Management. Thesis (M.S.)--Eastern Mediterranean University, Faculty of Tourism, 2012. Supervisor: Assoc. Prof. Dr. Hasan Kılıç.ABSTRACT: The purpose of the study is to examine the strategic dimension of a destination image as a strategic management contrivance for a destination, which could assist to sustain and/or revitalize the tourist streams towards that destination. The approach of strategic destination image management is a key factor in the case of attracting tourist flows and alternative resource available of constructing valuable outcomes for the destination. In this context, a valuable image which this represents
a fundamental requisite for a destination, such as the Turkish Republic of North-Cyprus.
In order to obtain this point, it is crucial to comprehend image's role in tourist's travel
decision making and how a significant and indentified shared image will leave effects in customer's minds. For this reason study based on the analysis of the image of Turkish Republic of Northern Cyprus and how is matched with different customers from various culture from all over the world specifically Turkish and British travelers to reveal that an image stereotype which, the destination has created over the years; to realize if the positive image of the Turkish Republic of Northern Cyprus is applicable in the tourist's decision-making process in addition, if and how the image is significant to swell a good strategic plan and ultimately change a negative trend and view in the tourist's demand.
Keywords: Destination Branding, Destination Image, Destination Positioning, North
Cyprus; Tourist Behavior.
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ÖZ: Bu tezin amacı, bir destinasyonun imajını stratejik boyut açısından incelemek ve
turist akışının destinasyona doğru yönlendirilmesine yardımcı olacak stratejik bir
planın geliştirilmesine katkı sağlamaktır.Destinasyon imajının stratejik yönetim yaklaşımı içerinde ölçülmesi bir destinasyona yönelik olarak hedeflenen turisti cezbedecek önerilerin geliştirilmesinde ve hedeflenen sonuçlara ulaşılmasında alternatif ve önemli bir
faktördür. Bu bağlamda, Kuzey-Kıbrıs Türk Cumhuriyetinin bir destinasyon olarak imajının ölçülmesi turizmde hedeflere ulaşılması noktasında çok önemli temel bir koşulu
temsil etmektedir. Bunun tesbit edilmesi turistin seyahat kararında ve ülkeyle ilgili imajının ortaya çıkarılmasında önemli bir rol oynamaktadır. Bu nedenden dolayı, Kuzey Kıbrıs Türk Cumhuriyetinin gelen turistin ülkeyle ilgili imaj, düşünce ve algısını anlamak ve farklı kültür farklı kültürlerle nasıl değiştiğini tesbit amacı ile yapılmıştır. Amaç yabancı özellikle Türk ve İngiliz turistler arasında Kuzey Kıbrıs Türk Cumhuriyetinin imajının tesbit edilmesi ve algılamanın negatif olması durumunda bunun pozitife dönüştürülerek seyahat kararının verilmesine yardımcı olacak öneriler yapmaktır. Özetle bu tezin aratırma sonuçları Negatif bir bakış ve algılamanın pozitif bir bakış ve algılamaya
dönüştürülmesi için yapılamsı gerekenleri sıralamış ve öneriler geliştirmiştir. Anahtar Kelimeler: Destinasyon, İmaj, Kuzey Kıbrıs Türk Cumhuriyet, Turist Davranışı.enEastern Mediterranean University (EMU) - Doğu Akdeniz Üniversitesi (DAÜ)TourismDestination Branding, Destination Image, Destination Positioning, NorthAn Analysis of the North Cyprus Image from the Foreign Tourists’ PerceptionsThesis11 Faculty of TourismTheses (Master's and Ph.D) – Tourism
oai:i-rep.emu.edu.tr:11129/15972015-03-07T00:00:55Zhdl_11129_79Jahani, Kourosh2015-03-06T06:42:13Z2014-06Jahani, Kourosh. (2014). Measurement of Leisure Traveler’s Satisfaction: Evidence From North Cyprus Hotels. Thesis (M.S.), Eastern Mediterranean University, Institute of Graduate Studies and Research, Faculty of Tourism, Famagusta: North Cyprus.http://hdl.handle.net/11129/1597Master of Science in Tourism Management. Thesis (M.S.)--Eastern Mediterranean University, Faculty of Tourism, 2014. Supervisor: Assoc. Prof. Dr. Turgay Avcı.ABSTRACT: This research aims to measure tourist satisfaction in five stars hotels in North Cyprus using American Customer Satisfaction Index. American Customer Satisfaction Index (ACSI) is comprehensive model that includes six variables, namely, perceived quality, perceived value, customer expectations, customer satisfaction, customer loyalty and customer complaints. As previous scholars proposed as future research direction, international and national tourists are selected in sample of the study. Back-translation method employed to prepared questionnaires for Turkish tourists. A total of 200 questionnaires were distributed and collected during two weeks and the response rate was 86%. Reliability and construct validity checked as preliminarily analysis. Correlation and regression analyses performed to test hypotheses of the study. The results of empirical study showed that considering both international and national tourists’ perspective, customer expectation has significant relationship with perceived quality. Perceived quality and customer expectation significantly and positively associated with perceived value and customer satisfaction. Similarly, perceived value has a significant effect on customer satisfaction. High level of customer satisfaction reduce customer complaints and increase loyalty of tourists who accommodated in five star hotels of North Cyprus. Limitations, methodological concerns, and recommendations for future studies are presented.
Keywords: ACSI, International and national tourists, North Cyprus.
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ÖZ: Araştırmanın ana konusu Kuzey Kıbrıs`ta konaklayan müşterilerin memnuniyetini Amerikan Müşteri Memnuniyeti Sistemi ile ölçmektir. Amerikan Müşteri Memnuniyeti yöntemini 6 madde halinde sıralayarak müşteri hakkında, kalite, değer, müşteri beklentisi, müşteri memnuniyeti, müşterinin bağlılığı ve şikayeti maddeleri ile sınıflandırabilirz. Önceden yapılan calışmalar ışığında Yerli ve Uluslararasi Turistler baz alinarak calişma gercekleşmiştir.
Bununla birlikte Kıbrıs’lı Türkler için İngilizce’den Türkçe’ye çevrilen sorularda bulunmaktadır (Back-Translation Method). Toplamda 200 adet soru sunulmuş ve %86 oranında eksiksiz yanıt verilmiştir. Analiz yapılırken öncelik olarak güvenilirlilik ve doğruyu birebir yansıtmak esas alınmıştır. Bu analizlerin de birbiriyle harmanlanması sonucu tezin hazırlanması sağlanmıştır. Çalışmanın sonucunda da görüleceği gibi, hem yerli hem Yabancı turistler için, müşterilerin ürün hakkında beklentesi, müşterinin memnuniyeti ve verilen değer ile dogrudan ilişkilidir. Bununla birlikte, verilen değer de müşterinin memnuniyeti üstünde büyük bir rol oynamaktadir. Yüksek oranda müşteri memnuniyeti de açıkca görüleceği gibi müşterinin ürün hakkinda yapacağı şikayet oranını düşürmektedir ve bu anlamda Kuzey Kibris`ta 5 yildizli Hotellerde konaklama talebini yükseltecektir. İleriki çalışmada açıklanacağı gibi bilimsel olarak öneriler mevcuttur.
Anahtar Kelimeler: ACSI, International and National Tourists, North Cyprus.enEastern Mediterranean University (EMU) - Doğu Akdeniz Üniversitesi (DAÜ)Tourism FacultyTourism - Management - Consumer satisfaction - Cyprus, NorthTourism - Psychological aspects - Cyprus, NorthTravelers - Psychology - Cyprus, NorthTravelers - Attitudes - TestingHospitality industry - Consumer behavior - Cyprus, NorthACSI, International and National Tourists, North CyprusMeasurement of Leisure Traveler’s Satisfaction: Evidence From North Cyprus HotelsThesis11 Faculty of TourismTheses (Master's and Ph.D) – Tourism
oai:i-rep.emu.edu.tr:11129/16052015-03-07T00:01:28Zhdl_11129_79Sadati, Sharareh2015-03-06T08:54:55Z2014-09Sadati, Sharareh. (2014). Surveying Environmental Awareness- A Green Education Agenda: The Case of Eastern Mediterranean University. Thesis (M.S.), Eastern Mediterranean University, Institute of Graduate Studies and Research, Faculty of Tourism, Famagusta: North Cyprus.http://hdl.handle.net/11129/1605Master of Science in Tourism Management. Thesis (M.S.)--Eastern Mediterranean University, Faculty of Tourism, 2014. Supervisor: Assoc. Prof. Dr. Habib Alipour.ABSTRACT: This study investigated and evaluated the extent of university student’s environmental awareness and the depth of their understanding and knowledge about the environment that surrounds them. Knowing the fact that university environment is not an isolated entity in separation from the larger environment known as community. The community and university are both dimensions of larger environment-that includes various ecosystems. This study focuses on measuring the knowledge of university students on environmental awareness and related issues in one hand and university’s commitment to green education agenda in another hand. This study utilized survey questions that applied in other educational institutions. A survey questionnaire distributed among 500 students at EMU to measure their environmental awareness and knowledge through various attributes that addressed environmental issues and concerns. The findings revealed that overall environmental awareness and knowledge among students are low, which will have negative repercussion in the future. The study has also revealed that EMU’s commitment to green education agenda is minimal. The results of this study have significant implications for university curriculum development and coordination, community and environment, as well as, the students’ environmental behavior in the future. Overall, greening the educational institution has become an important issue as the future decision makers are prepared to have commitment to protect and value the environment.
Keywords: Environmental awareness, Environmental knowledge, University students, Eastern Mediterranean University, North Cyprus.
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ÖZ: Bu çalışmada, üniversite öğrencilerinin çevre duyarlılığı düzeyinin boyutu ve kendi çevreleri hakkındaki fikir ve bilgilerinin derinliği araştırılmış ve değerlendirilmiştir. Üniversite ortamının, toplum olarak bilinen daha geniş çevreden soyutlanmış bir kurum olmadığı gerçeğinden hareket edilmiştir. Toplum ve üniversite, çeşitli ekosistemleri içeren daha geniş bir çevrenin iki boyutunu temsil eder. Bu çalışma bir taraftan üniversite öğrencilerinin çevre duyarlılığı ve ilgili konular hakkındaki bilgi düzeyini ölçmeye, diğer taraftan ise üniversitenin yeşil eğitim gündemine yoğunlaşmaktadır. Bu çalışmada diğer eğitim kurumlarında uygulanan anket soruları kullanılmıştır. Bir anket, DAÜ'de 500 öğrenci arasında, onların çevre duyarlılığını ve bilgi düzeyini, çevresel sorun ve endişeleri ele alan çeşitli hususlar aracılığıyla ölçmek üzere dağıtılmıştır. Bulgular öğrenciler arasında genel çevre duyarlılığı ve bilgi düzeyinin gelecekte olumsuz yankılar uyandıracak şekilde düşük olduğunu ortaya koymuştur. Çalışma ayrıca DAÜ'nün yeşil eğitim gündemine yönelik taahhüdünün minimal olduğunu ortaya koymuştur. Bu çalışmanın sonuçları, öğrencilerin gelecekteki çevresel davranışlarının yanı sıra üniversite müfredatı geliştirme ve koordinasyonu bakımından, toplum ve çevre açısından önemli sonuçlar doğurmaktadır. Genel olarak, geleceğin karar vericilerin çevreyi koruma ve ona gerekli değeri verme taahhüdüne hazırlandığı bir ortamda eğitim kurumunu yeşillendirmek önemli bir konu haline gelmiştir.
Anahtar Sözcükler: Çevre duyarlılığı, Çevre bilgisi, Üniversite öğrencileri, Doğu Akdeniz Üniversitesi, Kuzey Kıbrıs.enEastern Mediterranean University (EMU) - Doğu Akdeniz Üniversitesi (DAÜ)TourismEnvironmental policy - Environmental protection - Natural resources - Social AspectsEcology - Nature conservation - Social AspectsEnvironmental Awareness, Environmental Knowledge, University Students, Eastern Mediterranean University, North CyprusSurveying Environmental Awareness- A Green Education Agenda: The Case of Eastern Mediterranean UniversityThesis11 Faculty of TourismTheses (Master's and Ph.D) – Tourism
oai:i-rep.emu.edu.tr:11129/16172015-03-10T00:01:02Zhdl_11129_79Ardekani, Elena Behjati2015-03-09T08:12:33Z2014-09Ardekani, Elena Behjati. (2014). An Assessment of Environmental Performance of Accommodation Sector with Focus on 5 and 4 Star Hotels: The Case of TRNC. Thesis (M.S.), Eastern Mediterranean University, Institute of Graduate Studies and Research, Faculty of Tourism, Famagusta: North Cyprus.http://hdl.handle.net/11129/1617Master of Science in Tourism Management. Thesis (M.S.)--Eastern Mediterranean University, Faculty of Tourism, 2014. Supervisor: Assoc. Prof. Dr. Habib Alipour.ABSTRACT: Tourism industry considered as a complicated industry made of various sectors which have been established at the core of the global economy. Thus considering its role on a sustainable base, militate against any short sighted approach to its system and processes that embedded in its structure and operation. Accommodation sector as the vital and essential part of tourism industry captures a highly measurable and expansive portion of tourism business in terms of energy use and environmental impact. Therefore, focusing on accommodation sector and its environmental performance is a convincing research agenda among tourism scholars, and this study is not short of such aim. For this purpose, this study focused on hotels in the case of TRNC to explore the accommodation sector’s management toward this aim in their conduct. To evaluate and explore the management’s approach to environmental performance, the research covers Five and Four star hotels (i.e., 50 establishments) in the cities of Lefkosa, Kyrenia, Famagusta and Karpaz region. Survey questionnaires that were administered to the managers in their respected hotels contained four dimensions: environmental protection, solid waste management, purchasing activities, and energy use. Responses on each dimension, captured by several attribute that clearly stated in the survey questions. The main assumption is that the greening of the hotel sector plays a decisive role in achieving the aims of sustainable tourism system in the destination (i.e., in this case, TRNC). Although the similar study approach in other cases did not utilize any hypothesis; however, this study applied hypothesis testing in the case of TRNC, which all of the hypothesis supported by the outcome of the data analysis.
Keywords: Eco-Hotel, Green Hotel, Sustainable Destination, Management; TRNC.
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ÖZ: Turizm sektörü, çeşitli sektörlerin birleşiminden oluşan ve dünya ekonomisinin merkezine yerleştirilmiş karmaşık bir endüstridir. Çevreci temelde oynadığı rol düşünüldüğünde, yapısında ve işlevinde bulunan ileriyi göremeyen yaklaşımlara karşı çıkılmaktadır. Turizm endüstrisinin hayati ve önemli bir parçası olarak konaklama sektörü, çevresel etkiler ve enerji kullanımı bağlamında turizm alanının yüksek derecede ölçülebilir ve geniş bir kısmını oluşturmaktadır.
Bu anlamda, konaklama sektörü ve bu sektörün çevresel performansı turizm alanının araştırma gündeminde bulunmaktadır ve bu çalışmanın da amacını oluşturmaktadır. Bu amaç doğrultusunda, Kuzey Kıbrıs Türk Cumhuriyeti’nde bulunan otellere yoğunlaşarak, konaklama sektörü yönetiminin bu konudaki idare şekli araştırılmıştır. Çevresel performans konusunda yönetimin yaklaşımını araştırmak ve ölçümlemek amacıyla; Lefkoşa, Girne, Gazimağusa ve Karpaz bölgesinde bulunan Beş ve Dört yıldızlı oteller (50 otel) incelenmiştir. Otellerdeki yöneticilere dağıtılan anketler dört farklı bölümden oluşmaktadır; çevre koruması, katı atık yönetimi, satın alma faaliyetleri ve enerji kullanımı.
Farklı bölümlerde, açıkça belirtilen anket soruları yanıtlanmıştır. Araştırmanın temel varsayımına göre, otel sektörünün çevreye duyarlı olması, belirli bir yerdeki (bu çalışmada, KKTC) çevreci turizm sistemine ulaşılması için önemli bir rol oynamakta olduğu yönündedir. Farklı örneklerde kullanılan benzer çalışma yaklaşımlarında hipotez kullanılmasa da; KKTC’yi inceleyen bu çalışmada hipotezler geliştirilmiş ve yapılan veri analizleri sonucunda ise hipotezlerin desteklendiği görülmüştür. Anahtar Kelimeler: Eko-otel, Yeşil Otel, Çevreci Otel, Yönetim, KKTC.enEastern Mediterranean University (EMU) - Doğu Akdeniz Üniversitesi (DAÜ)TourismEcotourism - Cyprus, NorthTourism - Environmental Aspects - Cyprus, NorthEco-Hotel, Green Hotel, Sustainable Destination, Management, TRNCAn Assessment of Environmental Performance of Accommodation Sector with Focus on 5 and 4 Star Hotels: The Case of TRNCThesis11 Faculty of TourismTheses (Master's and Ph.D) – Tourism
oai:i-rep.emu.edu.tr:11129/16282015-03-11T00:01:17Zhdl_11129_79Safshekan, Sedigheh2015-03-10T13:10:12Z2014-06Safshekan, Sedigheh. (2014). The Effect of Environmental Policy by Considering the Mediating Role of Customer Satisfaction and Loyalty. Thesis (M.S.), Eastern Mediterranean University, Institute of Graduate Studies and Research, Faculty of Tourism, Famagusta: North Cyprus.http://hdl.handle.net/11129/1628Master of Science in Tourism Management. Thesis (M.S.)--Eastern Mediterranean University, Faculty of Tourism, 2014. Supervisor: Assoc. Prof. Dr. Habib Alipour.ABSTRACT: This thesis aimed to explore the effects of environmental policies (EP) on three dependent variables including customer satisfaction (CS), customer loyalty (CL) and market performance (MP). It also investigated the effects of employing EP on hotel market performance by considering the mediating role of customer satisfaction and customer loyalty in this relationship. Through a quantitative research method, a survey questionnaire administered to international tourists and managers of five star hotels in Northern Cyprus. For the purpose of this study, eight hypotheses were tested and the result of the analysis revealed that six hypotheses supported and two rejected. In the meantime, to test the hypothesis, structural equation modeling was also used. Results demonstrated that managers should increase the applicability of EP and green practices in their hotel to enhance the customer satisfaction and loyalty. According to the findings of the study, EP increases customer satisfaction, customer loyalty and market performance directly and indirectly through mediating role of CS. The relationship between CL and MP didn’t not support as well as mediating role of CL between EP and MP. These inconsistencies of the result can explain regarding the characteristics of hotel industry in North Cyprus. Hotel industry in North Cyprus needs to improve their performance.
Keywords: Environmental Policy, Customer satisfaction, customer Loyalty, Market Performance, Northern Cyprus.
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ÖZET: Bu çalışma, çevre politikalarının (ÇP) üç bağımlı değişken üzerindeki etkisini araştırmayı amaçlamaktadır. Bu değişkenler; müşteri memnuniyeti (MM), müşteri sadakati (MS), ve piyasa başarısı (PB). Çalışmada ayrıca ÇP istihdamının otel piyasa başarısı üzerindeki etkisi, MM ve MS’nin bu ilişkideki rolü de göz önüne alınarak incelenmiştir. Nicel çalışma yöntemi kullanılarak, Kuzey Kıbrıs’taki beş yıldızlı otel yöneticileri ve uluslararası müşterilerine bir ölçek uygulanmıştır. Çalışmanın amacına uygun olarak sekiz hipotez test edilmiştir. Yapılan analizler sonucunda altı hipotez desteklenmiş, ikisi reddedilmiştir.
Hipotezleri test etme aşamasında, yapısal eşitlik modellemesi ayrıca kullanılmıştır. Sonuçlar göstermiştir ki, MM ve MS’nin artması için yöneticiler otellerdeki ÇP ve yeşil pazar uygulamalarını artırmalıdır. Çalışma sonuçlarına gore ÇP; MM, MS ve PB’yi direkt ve MM’nin etkisiyle dolaylı yoldan etkilemektedir. MS ve PB arasında anlamlı bir ilişki bulunamamıştır. Bunun yanında ÇP ve PB arasındaki ilişkide MS’nin dolaylı rolü desteklenmemiştir. Sonuçlardaki tutarsızlıklar Kuzey Kıbrıs otel piyasasının niteliklerini açıklayabilir. Kuzey Kıbrıs’taki otel piyasası kendini geliştirmelidir.
Anahtar Kelimeler: Çevresel Politika, Müşteri Memnuniyeti, Müşteri Sadakati, Pazar Başarısı, Kuzey Kıbrıs.enEastern Mediterranean University (EMU) - Doğu Akdeniz Üniversitesi (DAÜ)TourismConsumer Satisfaction - Hotel Industry - Cyprus, NorthernEnvironmental Policy, Customer Satisfaction, Customer Loyalty, Market Performance, Northern CyprusThe Effect of Environmental Policy by Considering the Mediating Role of Customer Satisfaction and LoyaltyThesis11 Faculty of TourismTheses (Master's and Ph.D) – Tourism
oai:i-rep.emu.edu.tr:11129/16402015-03-17T00:01:07Zhdl_11129_79Foruzan, Iman2015-03-16T11:17:08Z2014-09Foruzan, Iman. (2014). The Role of Religious Tourism in the Development and Growth of Urban Metropolis: (In The Case of Mashhad, Iran). Thesis (M.S.), Eastern Mediterranean University, Institute of Graduate Studies and Research, Faculty of Tourism, Famagusta: North Cyprus.http://hdl.handle.net/11129/1640Master of Science in Tourism Management. Thesis (M.S.)--Eastern Mediterranean University, Faculty of Tourism, 2014. Supervisor: Assoc. Prof. Dr. Habib Alipour.ABSTRACT: This study aims to examine three dimensions of development, namely, economic, environment, and social-cultural issues caused by religious tourism in Mashhad. A quantitative method used to investigate 288 residents’ perceptions who are settled around the Imam Reza holly shrine. Mean and standard division of the variable is calculated to understated to what extend respondents are agreed about positive impacts of religious tourism in terms of economic, environment, and social-cultural development. ANOVA performed to compare mean scores of economic, environment, and social-cultural dimensions by educational level, income level, and residency lengths. The results show that from perspective of residents, development of religious tourism provides economic contribution in Mashhad. In contrast, negative effects of religious tourism are reported by respondents. According to the findings of the study, there is a census about improvement of social-cultural issues caused by religious tourism in Mashahd. According to the ANOVA results, respondents with different educational level have significant different perception about economic impacts. Similarly, perception of respondents about economic, environment, and social-cultural effect of religious tourism varies based on income level and lengths of residency.
Keywords: Economic, environment, social-cultural, religious tourism.
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ÖZ: Bu çalışma, Meşed’teki dinsel turizmin yol açtığı sosyal-kültürel, ekonomik ve çevresel sorunlar şeklinde adlandırılabilecek gelişimin üç farklı boyutunu inceleme amacı güder. Imam Reza isimli kutsal mahfaza bölgesinin 288 sakininin görüşlerini incelemek için bir ölçüm metodu kullanılmıştır. Dini turizmin ekonomik, çevresel ve kültürel açıdan etkilerini ölçmek ve anlamak için bu yöntem seçilmiştir. Sonuçlar bölgedeki halkın bakış açısından yansıtılmıştır. Diğer yandan dini turizmin kötü etkileri de yaşayanlar tarafından belirtilmiştir. Bu çalışmanın keşfettiklerine gore Meşed’teki dini turizmin yol açtığı bir takım kültürel sorunlar vardır. Bir araştırmanın sonuçlarına göre ekonomik ve sosyal açıdan farklı seviyelerdeki insanların bu durumun ekonomiye etkisi konusunda oldukça farklı bakış açıları vardır. Doğal olarak araştırmaya katılan kişilerin dini turizm konusuna bakış açıları yaşadıkları çevreye, ekonomik durumlarına ve kültürlerine göre farklılık göstermektedir.enEastern Mediterranean University (EMU) - Doğu Akdeniz Üniversitesi (DAÜ)TourismTourism - Religious aspects - Mashhad (Iran)Travel - Religious aspectsEconomic, Environment, Social-Cultural, Religious TourismThe Role of Religious Tourism in the Development and Growth of Urban Metropolis: (In The Case of Mashhad, Iran)Thesis11 Faculty of TourismTheses (Master's and Ph.D) – Tourism
oai:i-rep.emu.edu.tr:11129/16562015-03-18T00:01:12Zhdl_11129_79Momodu, Herschell Shaka2015-03-17T12:30:36Z2014-10Momodu, Herschell Shaka. (2014). Perceived Social Impacts of Legalized Betting: The Case of Famagusta, TRNC. Thesis (M.S.), Eastern Mediterranean University, Institute of Graduate Studies and Research, Faculty of Tourism, Famagusta: North Cyprus.http://hdl.handle.net/11129/1656Master of Science in Tourism Management. Thesis (M.S.)--Eastern Mediterranean University, Faculty of Tourism, 2014. Supervisor: Assoc. Prof. Dr. Habib Alipour.ABSTRACT: Over time, the features of gaming in TRNC has been altering, influenced mostly by the establishment of the gaming, but in addition to the growing accessibility of other types of gaming like widespread sport-betting and online betting. Even as there is mounting attention on the perceived social impacts of these new types of gaming on TRNC residents. The scale of betting have been on the rise after betting in Turkey was banned in 1997 and Turkish betting operators moved their activities over to northern Cyprus, which, as a result have made TRNC ‘oversea betting reserve for Turkey and the Middle Easterners, from 2003, for Greek Cypriot bettors, recently allowed to go over to the north. Betting-related issues can be perceived to have both social cost and benefit to bettors, the family and the entire society. Betting problems can result from detrimental effects of individuals betting habit. This researched was carried out using quantitative research procedure facilitated with the help of structure questionnaires given to respondent in different betting offices. It was observed that legalized betting is of benefit to both the bettors and the city. This study used the term problem betting extensively as a means to describe the variety of problems caused by pathological betting. The investigation covered several areas relating to betting expansion, cost and benefit of betting, emerging trends, the scale of betting and the motivation for betting. Sport betting in the city is a male dominated activity performed mostly by youths. Despites the low scale of pathological betting, this study reveals that other forms of betting problem persists. The involvement of all stakeholders in the betting process will ensure problem free betting. Keyword: Gaming, betting, perceived social impacts, accessibility, betting-related, social cost and benefits, betting problems, pathological betting, stakeholders.
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ÖZ: Zamanla kumar kuruluşlarının ortaya çıkmasıyla ve yaygınlaşmış spor bahisleri ile internet üzerinden oynanan bahisler gibi giderek erişimine kolayca ulaşılan diğer kumar türleri KKTC’deki kumar özelliklerini değiştirmeye başlamıştır. Bu tür kumar oyunlarının sosyal etkileri bilinmesine rağmen KKTC sakinleri bunları edinmiştir. Kumar oyunları 1997’de Türkiye’de yasaklandığı için 2003’ten itibaren Türk kumar operatörleri aktivitelerini Kuzey Kıbrıs’a taşıyarak kumar oranlarını arttırmış ve son zamanlarda Türk tarafına geçişi olan Kıbrıslı Rum kumarcılar ile Türkiye ve Orta Doğululara KKTC’den denizaşırı kumar oyunları tahsis etmektedir. Kumar içerikli konular ailelere ve tüm topluma hem sosyal maliyet hemde bahiscilere kazanç olarak sonuçlanabilir. Bu çalışma, yapılandırılmış anket desteğiyle nicel yordam izlenerek değişik bahis ofislerinde bahiscilere uygulanmıştır. Yasallaştırılmış kumar hem kumar isletmeciliği yapan kişilere hem de şehire yaralı olduğu gözlemlenmiştir. Bu çalışma bahis problemleri terimi anlamsız/patolojik bahislerin neden olduğu çeşitli problemleri tanımlamak amacıyla kapsaplı olarak kullanmiştır. Söz konusu araştırma kumarın
yaygınlaşması, zararları ve yararları, yeni trendleri, bahis boyutunu ve kumar oynama kaynaklarını kapsayan çesitli alanlarını ele almıştır. Spor oyunları (bahisleri) erkek cinsin baskın olduğu ve gençlerin oynadığı bir kumar çeşididir. Düşük oranda saptanan anlamsız/patolojik kumar oynama dışında, bu çalışmada kumar oynama alışkanlığının sürüp gideceğini açığa çıkarmıştır. Kumar oynayan insanların varlığı kumarın serbest olarak sürreceğini garanti etmektedir. Anahtar Kelimeler: kumar, bahis, sosyal etki algısı, erişebilirlik, kumar-kaynaklı, sosyal kayıp ve kazançlar, kumar problemleri, patolojik kumar, katılımcı.enEastern Mediterranean University (EMU) - Doğu Akdeniz Üniversitesi (DAÜ)TourismGambling - Betting - Social abd Psychological Aspects - Famagusta (Cyprus, North)Gaming, Betting, Perceived Social Impacts, Accessibility, Betting-Related, Social Cost and Benefits, Betting Problems, Pathological Betting, StakeholdersPerceived Social Impacts of Legalized Betting: The Case of Famagusta, TRNCThesis11 Faculty of TourismTheses (Master's and Ph.D) – Tourism
oai:i-rep.emu.edu.tr:11129/16652015-03-21T00:01:00Zhdl_11129_79Saranj, Shima2015-03-20T13:47:50Z2014-09Shima, Saranj. (2014). Examining Tourist’s Perception about the Role of Quality Health Center Services in Tourist Satisfaction: Case of Five Star Hotels in Montreal, Canada. Thesis (M.S.), Eastern Mediterranean University, Institute of Graduate Studies and Research, School of Tourism and Hospitality Management, Famagusta: North Cyprus.http://hdl.handle.net/11129/1665Master of Science in Tourism Management. Thesis (M.S.)--Eastern Mediterranean University, Faculty of Tourism, 2014. Supervisor: Assoc. Prof. Dr. Habib Alipour.ABSTRACT: Health and wellness tourism has been growing worldwide as tourists are demanding
and attracted to this particular dimension of the accommodation firms-mainly five
star hotels. This study deliberates the impact of health centers on tourists and its
effect on tourist’s satisfaction level of the accommodation where they receive health
care and relaxation services in the tourism market of Montreal, Canada. The
assumption is that accommodation establishments have focused on their different
departments including the health center. However, the managers are not aware to
what extend the guests are affected by the services of the health center and how this
experience affects them to revisit the same accommodation firm. In fact, a way of
life oriented toward optimal health and well-being in which the body, mind, and
spirit are integrated by the individual to live more fully within the human and natural
community. A survey was administered to the guests in five-star hotels to explore the
significance of health-care centers in the accommodation establishments. The study
tested 7 hypotheses with applying twelve variables. The result revealed that all the
variables determined positive correlation between quality health services in the
hotels and customer satisfaction and their revisit. The study is also highly supportive
of further significance need to be given to the highly standardization of health centers
as one of the major attributes of accommodations.
Keywords: health and wellness tourism, spa and health centers, customer
satisfaction, five- star hotels, management innovation.
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ÖZ: Turizm firmaları ve beş yıldızlı otellerde, turistlerin taleplerine bağlı olarak sağlık ve
sağlıklı yaşam turizmi dünya çapında artmaya devam etmektedir Bu çalışma
Montreal ve Kanada daki turizm sektöründe bulunan konaklama hizmetlerinin
yanısıra sağlık merkezlerinin verdiği sağlık ve sağlıklı yaşam hizmetlerinin turistler
üzerindeki etkisini ve memnuniyetini tartışmaktadır. Konaklama işletmelerinin sağlık
merkezlerini içeren farklı departmalarda odaklandığı varsayılmaktadır. Ancak,
yöneticiler misafirlerin almış olduğu sağlık merkezi hizmetlerinden ve yaşamış
oldukları deneyimlerden, onların aynı konaklama işletmesini tekrar ziyaret etmekte
ki ve aynı işletmeyi tekrar seçmekteki kararlarını nasıl ve ne kadar etkilendiğinin
farkında değiller. Aslında '’optimal sağlık ve esenlik doğru yönlendirilmiş beden,
zihin. ruh ve insanın doğal toplum içinde bir bütün olarak yaşaması için birey
tarafından entegre edilmiş olan bir yaşam biçimidir.
Anket beş yıldızlı otellerdeki sağlık merkezlerinin önemini keşfetmek için otel
müşterilerine dağıtıldı. Bu çalışmada 12 adet variable ile 7 tane hipotez test edilmiştir
. Yapılan bu çalışmanın sonucunda tüm değişkenlerimiz ile otellerde ki kaliteli sağlık
hizmetleri, müşteri memnuniyeti ve yeniden ziyaret etmek arasında olumlu bir ilişki
olduğunun tespitini ortaya koymuştur. Aynı zamanda bu çalışma konaklama
tesislesrinin önemli niteliklerinden birisi olan sağlık merkezlerinin yüksek
standardizasyona sahip olması gerektiğininin önemini desteklemektedir.
Anahtar Kelimeler: Sağlık ve sağlıklı yaşam turizimi, spa ve sağlık merkezleri,
müşteri memnuniyeti, beş yıldızlı oteller.enEastern Mediterranean University (EMU) - Doğu Akdeniz Üniversitesi (DAÜ)TourismMedical tourism - Montreal (Canada)Tourists - Health and hygiene - Travel - Health aspectsHealth Resorts - Marketing of Health Services - Montreal (Canada)Health and Wellness Tourism, SPA and Health Centers, Customer Satisfaction, Five-Star Hotels, Management InnovationExamining Tourist’s Perception about the Role of Quality Health Center Services in Tourist Satisfaction: Case of Five Star Hotels in Montreal, CanadaThesis11 Faculty of TourismTheses (Master's and Ph.D) – Tourism
oai:i-rep.emu.edu.tr:11129/16822015-04-01T23:01:01Zhdl_11129_79Falalieiev, Anatolia2015-04-01T06:56:56Z2014-09Falalieiev, Anatolii. (2014). Exploration of Pricing Strategies in North Cyprus Hotels. Thesis (M.S.), Eastern Mediterranean University, Institute of Graduate Studies and Research, Faculty of Tourism, Famagusta: North Cyprus.http://hdl.handle.net/11129/1682Master of Science in Tourism Management. Thesis (M.S.)--Eastern Mediterranean University, Faculty of Tourism, 2014. Supervisor: Assist. Prof. Dr. Mine Haktanır.ABSTRACT: The purpose of this study is to explore pricing strategies in the hotel industry. The importance of pricing and price setting in relation to profit maximization objectives
of businesses is well known. Understanding the processes of pricing, factors
influencing pricing decisions, and strategies developed in the businesses are the key
issues this study aims to find out. The study will be carried out in the hospitality
businesses where literature related to hotels and their pricing is widely covered. The
study’s primary data collection is done in the 4 and 5 star hotels of North Cyprus.
The importance of tourism on economic and social development of North Cyprus is a
known fact. Resort hotels with different facilities and services are being built and
marketed in the last few years. Therefore, understanding their concept and their
pricing practices is believed to yield valuable information.
Four and five star hotels together with holiday villages are included in the data
collection. Sales/marketing managers, accounting/finance managers and/or general
managers were the respondents. One manager from each hotel is accessed and in total
18 interviews were carried out. The outcomes of these interviews were initially
transcribed and then analyzed by using qualitative data categorizations.
The results of the present study revealed that four and five star hotels and holiday
villages of Northern Cyprus are utilizing different types of pricing strategies. A
precondition for such decisions is the influence of external and internal factors while
selecting appropriate pricing strategy. The key external factors are determined to be
seasonality, location, competition and demand fluctuation; whereas main type of the
internal factors is the service quality and costs. Appropriate price setting are based on
review of previous data, occupancy level and average room rate (ARR). As a result
of the interviews with the hotel managers, price fairness depends on the quality of the
hotel and satisfaction and happiness of the customers. Generally, managers conduct
surveys and review comments on the website for assessing the quality of services
provided to customers during their stay in the hotel. In the financial evaluation
process, the managers stated that their main concern is the fixed and variable costs,
together with the timely examination of marginal cost and revenue in their aim to
maximize profitability.
Keywords: pricing, pricing policy, pricing strategies, hotels, North Cyprus
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ÖZ: Bu çalışmanın amacı otellerdeki fiyat stratejilerinin araştırılmasıdır. Fiyat ve
fiyatlandırma yöntemlerinin işletmelerin azami karlılık hedeflerine ulaşmadaki
önemi bilinen bir gerçektir. Dolayısı ile, bu çalışmadaki ana tema fiyatlandırma
süreci, fiyatlandırma kararını etkileyen faktörler ve kullanılan stratejilerdir. Kuzey
Kıbrıs turizminin ekonomiye ve sosyal gelişime olan etkisi bilindiğinden, çalışma
Kuzey Kıbrıs otel sektörünün dört ve beş yıldızlı otellerini kapsamaktadır. Çalışma
pazarlama/satış müdürü, muhasebe/finans müdürü, ve/veya genel müdür ile yapılan
mülakatlar ile yürütüldü. Her otelden tek müdür olmak üzere toplam 18 mülakat
yapıldı.
Sonuçlar dört ve beş yıldızlı otellerin farklı fiyatlandırma stratejileri kullandığını
gösterdi. Bunu yaratan temelde iç ve dış faktörlerin olduğu tespit edildi. Sezonluk
talep ve talep dalgalanmaları, yerleşim yeri ve rekabet başlıca öne çıkan dış
etkenlerdi. Servis kalitesi ve maliyet ise fiyatlandırmayı etkileyen temel iç
faktörlerdir. Yöneticiler doğru fiyatlandırma yapabilmek için çoğunlukla önceki
dönemlere ait verileri, doluluk bilgilerini ve ortalama oda fiyatı rakamlarını
kullanmaktadır. Sonuçta, otel müdürleri algılanan fiyat adaletinin otelin servis
kalitesi ve dolayısı ile müşteri memnuniyetine bağlı olduğunu belirtmiştir. Genellikle
müdürler, müşterilerin geri bildirimini ve bazı internet sitelerinin müşteri görüşlerini
kullanarak fiyat algılamasını ölçerler. Finansal konularda ise otel müdürleri sabit ve
değişken maliyetleri, marjinal maliyet ve gelir ilişkisini kullanırlar.
Anahtar kelimeler: fiyatlandırma, fiyatlandırma politikaları, fiyatlandırma
stratejileri, oteller, Kuzey Kıbrıs.enEastern Mediterranean University (EMU) - Doğu Akdeniz Üniversitesi (DAÜ)TourismHotel management - Marketing - Hotels - Cyprus, NorthHospitality Industry - Cyprus, NorthPricing, Pricing Policy, Pricing Strategies, Hotels, North CyprusExploration of Pricing Strategies in North Cyprus HotelsThesis11 Faculty of TourismTheses (Master's and Ph.D) – Tourism
oai:i-rep.emu.edu.tr:11129/16832015-04-03T23:00:47Zhdl_11129_79Ghaedi, Azar2015-04-03T06:39:18Z2014-06Azar, Ghaedi. (2014). Tourism Destination Branding as a Marketing Factor: The Case of TRNC. Thesis (M.S.), Eastern Mediterranean University, Institute of Graduate Studies and Research, Faculty of Tourism, Famagusta: North Cyprus.http://hdl.handle.net/11129/1683Master of Science in Tourism Management. Thesis (M.S.)--Eastern Mediterranean University, Faculty of Tourism, 2014. Supervisor: Assoc. Prof. Dr. Habib Alipour.ABSTRACT: The aim of this study is to assess the implications of ‗branding‘ on customer satisfaction and loyalty in the context of marketing management studies. Therefore, an examination of customer satisfaction and customer loyalty measured through two mediators: brand image and destination brand loyalty. The assumption is that destination‘s profitable tourism sector is highly dependent upon accommodation business success (i.e., four and five star hotels). However, the successful accommodation sector is possible if a pool of loyal and satisfied customers exist. Branding is a powerful factor to mediate this outcome.
The study focused on North Cyprus as a case to investigate and explore the factors that determine the ‗brand‘ definition for the island and how such branding can become a marketing tool. Seven hypotheses established to examine the case. Survey questionnaires were administered to the international tourists in four and five star hotels. Data analysis conducted through SPSS, ANOVA, R Square, t-test, Beta coefficient and Pearson correlation coefficient. 250 questionnaires distributed among international tourists and 220 were collected.
Out of seven hypotheses, six hypotheses were accepted and one rejected. The study revealed that the customer involvement which is the plan for tourism agencies to involve tourists in trip plan to make customer feel that they are part of the process themselves. Effects of customer involvement on brand image of destination and brand image as a mediator for customer involvement and destination brand loyalty are not supported and thus in tourists involvement in delivering and using of destination services has no positive effects on destination image. This can be explained regarding the willingness of customers to be served with zero involvement. International tourists travel to enjoy their trip without participating in any form of working.
Following the footsteps of previous studies, customer satisfaction is accepted as a positive influence on destination image and vice versa. The effect of service quality is in line with previous studies that positively influences the loyalty. Service quality has positive effects on customer satisfaction but the results were not high as expected but nonetheless it was positive.
Keywords: Destination Branding; Brand Image; service Quality; Profitability; North Cyprus.
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ÖZET: Bu çalışmanın amacı ‗markalaşma‘ çalışmalarının, müşteri memuniyeti ve sadakati üzerindeki etkisini pazarlama yönetimi bağlamında incelemektir. Bu amaca uygun olarak müşteri memnuniyeti ve müşteri sadakati, marka imajı ve destinasyon marka sadakatinin ara bulucu etkisi de göz önüne alınarak incelenmiştir. Destinasyonların turizm sektöründen kâr etmesinin, konaklama sektörünün başarısına bağlı olduğu varsayılmıştır (Ör. dört ve beş yıldızlı oteller). Ancak, başarılı bir konaklama sektörünün olması, sadık bir müşteri kitlesi olmasıyla mümkün olabilir. Markalaşma bu sonuca ulaşmak için çok güçlü ara bulucu bir etkendir.
Çalışma, Kuzey Kıbrıs‘ı bir vaka olarak ele alarak ada için ‗marka‘ tanımını belirleyen faktörleri ve bu markalaşmanın nasıl pazarlama aracı haline gelebileceğini araştırmaktadır. Vakayı incelemek için yedi hipotez oluşturulmuştur. Dört ve beş yıldızlı otellerin uluslararası müşterilerine ölçekler uygulanmıştır. Veriler SPSS üzerinden varyans analizi, regresyon analizi, t-testi, beta katsayısı ve Pearson ilişki katsayısı kullanılarak analiz edilmiştir. Uluslararası müşterilere 250 ölçek dağıtılmış, 220‘si geri toplanmıştır.
Yedi hipotezden altısı desteklenmiş, biri reddedilmiştir. Çalışma göstermiştir ki, müşteri katılımı (turizm acentelerinin turistleri gezi planlamasına dahil etme stratejisi), müşterilere bu işlemin bir parçası olduğunu hissettirmektedir. Müşteri katılımı ve destinasyon marka sadakati üzerinde, müşteri katılımının destinasyon marka imajı üzerindeki etkisi ve marka imajının ara bulucu etkisi desteklenmemiştir. Bu sonuca göre, turist katılımının destinasyonda olanaklara sahip olma ve onları kullanma olarak destinasyon imajı üzerinde olumlu bir etkisi yoktur. Bu sonuç, müşterilerin katılım göstermeden hizmet almak istemesi ile açıklanabilir. Uluslararası turistler, tatillerinde çalışmak istemeyebilir ve tatillerinin zevkini bu şekilde yaşayabilirler.
Önceki çalışmalara bakıldığında, müşteri memuniyeti destinasyon imajı üzerinde olumlu bir etki yaratmaktadır, aynı etki ters yönde de işlemektedir. Hizmet kalitesinin etkisi, müşteri sadakatini olumlu olarak etkilemekte ve önceki çalışmalara tutarlılık göstermektedir. Hizmet kalitesinin müşteri memuniyeti üzerinde olumlu etkisi vardır ancak sonuçlar pozitif olmasına rağmen beklendiği kadar yüksek seviyede çıkmamıştır.
Anahtar Kelimeler: Destinasyon Markalama; Mark İmajı; Hizmet Kalitesi; Kârlılık; Kuzey Kıbrıs.enEastern Mediterranean University (EMU) - Doğu Akdeniz Üniversitesi (DAÜ)TourismTourism - Cyprus, NorthDestination Branding, Brand Image, Service Quality, Profitability, North CyprusTourism Destination Branding as a Marketing Factor: The Case of TRNCThesis11 Faculty of TourismTheses (Master's and Ph.D) – Tourism
oai:i-rep.emu.edu.tr:11129/17022015-04-13T23:01:09Zhdl_11129_79Shahgerdi, Amin2015-04-13T12:25:18Z2014-09Shahgerdi, Amin. (2014). Environmental Impacts of Educational Tourism on the City of Famagusta, Northern Cyprus. Thesis (M.S.), Eastern Mediterranean University, Institute of Graduate Studies and Research, School of Tourism and Hospitality Management, Famagusta: North Cyprus.http://hdl.handle.net/11129/1702Master of Science in Tourism Management. Thesis (M.S.)--Eastern Mediterranean University, Faculty of Tourism, 2014. Supervisor: Assist. Prof. Dr. İlkay Yorgancı.ABSTRACT: Northern Cyprus has experienced a boom in the number of students selecting island‟s international universities as their future destination for educational purposes. In this regard the Eastern Mediterranean University, as an international university, is the pioneer in hosting about 16000 students from all over the world. The large scale of growth in population has placed some impacts on environment, society, culture and economy of the region. The research seeks to investigate how local environmentalists perceive the consequences of educational tourism development in the city of Famagusta and also the imposed negative and positive impacts of the expansion of this type of tourism on the environment and the local residents‟ lives.
In this qualitative research work, the researcher adopts the unstructured interview technique to analyze the environmental impacts of the educational tourism on the host community. A number of 20 Local environmentalists of the city of Famagusta are interviewed and their views and opinions are used as the basis of the researcher‟s analysis from which findings are gotten and recommendations made. Findings of the research gave rise to the fact that overdevelopment of educational tourism in recent years in Famagusta city has placed several negative impacts to the environment as; air pollution, water and land pollution, noise pollution, damage to historical places and beach pollution.
Based on the findings of the study it is concluded that although educational tourism development can be used as a tool for destination development specifically in financial aspects, it can also bring negative impacts to the community and environment of the region if not properly planned and organized. Finally some managerial implications and some limitations are also presented by the researcher.
Keywords: Educational Tourism, Environmental Impacts, Famagusta, Northern Cyprus.
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ÖZ: Kuzey Kıbrıs‟daki uluslararası üniversitelerde eğitimsel amaçlarını gerçekleştire bileceklerine inanan öğrencilerin sayısında büyük bir artış gözlenmektedir. Bu konuda öncü bir uluslararası üniversite olarak, Doğu Akdeniz Üniversitesi 16000 öğrenciyi bünyesinde barındırmaktadır. Bölgedeki büyük ölçekli nüfus artışının, çevre, toplum, kültür ve ekonomi üzerinde bazı etkileri olmuştur. Çalışmanın amacı, Gazi Mağusa‟daki eğitim turizmin‟in gelişmesi sonuçlarının yerli çevreciler tarafından nasıl algılandığı ve bu tür turizmin genişlemesinin çevre ve bölge sakinlerinin yaşamları üzerinde dayatıldığı olumsuz ve olumlu etkilerini araştırmaktadır.
Bu nitel araştırmada, araştırmacı yapılandırılmamış mülakat tekniğini, ev sahibi topluma eğitim turizmin„in çevresel etkilerini analiz etmek için uygulamaya çalışmıştır. Gazi Mağusa yerlisi olan 20 çevreci ile görüşülmüş ve bu çevrecilerin görüşleri araştırmada yapılan tahlil ve analizlerin temeli olarak kullanılmıştır. Araştırmanın bulguları son yıllarda Gazi Mağusa‟daki eğitim turizmi ile ilgili yoğun gelişmelerin farklı olumsuz etkilerin yaratılmasına sebep olduğunu göstermektedir. Hava kirliliği, su ve toprak kirliliği, gürültü kirliliği, tarihi yerlere zarar ve plaj kirliliği gibi farklı çevre üzerindeki olumsuz etkiler bulgular arasında önemli yer tutmaktadır.
Çalışmanın bulgularına bakıldığında eğitim turizmin‟in gelişiminin mali açıdan özellikle hedef gelişimi için bir araç olarak kullanılabileceği, ancak düzgün planlanmamış ve organize olunmadığında toplum ve bölgedeki çevreye olumsuz etkiler yaratacağı sonucuna varılmıştır. Sonuç olarak, çalışmada bazı yönetsel bulgular ile bazı sınırlamalar da araştırmacı tarafından sunulmuştur.
Anahtar Kelimeler: Eğitim Turizmi, Çevre Etkileri, Gazi Mağusa, Kuzey Kıbrıs.enEastern Mediterranean University (EMU) - Doğu Akdeniz Üniversitesi (DAÜ)TourismTourism - Educational Tourism - Famagusta (Cyprus, North)Students - Travel - Foreign study - TourismEducational Tourism, Environmental Impacts, Famagusta, Northern CyprusEnvironmental Impacts of Educational Tourism on the City of Famagusta, Northern CyprusThesis11 Faculty of TourismTheses (Master's and Ph.D) – Tourism
oai:i-rep.emu.edu.tr:11129/17732015-06-30T23:01:04Zhdl_11129_79Hesaraki, Elham2015-06-30T08:25:48Z2015-02Hesaraki, Elham. (2015). An Empirical Assessment of Students Perception of Host Community Toward Town Loyalty; The Case of Famagusta, TRNC. Thesis (M.S.), Eastern Mediterranean University, Institute of Graduate Studies and Research, Faculty of Tourism, Famagusta: North Cyprus.http://hdl.handle.net/11129/1773Master of Science in Tourism Management. Thesis (M.S.)--Eastern Mediterranean University, Faculty of Tourism, 2015. Supervisor: Prof. Dr. Habib Alipour.ABSTRACT: This study is analyzed the effect of different university related variables such as university-related antecedent, town-related information, town related offerings and town related facility on the students town loyalty through university/college reputation, student town reputation and student town satisfaction and switching costs. This study has been conducted among the 250 international students of Eastern Mediterranean University (EMU), Famagusta, North Cyprus.
This study analyzed the data through use of SPSS analysis, and Pearson correlation.
The findings of the study are mentioned that all of the relationship is positive and significant. All of hypotheses are supported. University and destination managers should be careful about the university related information, performance, facility and service to the students due to the fact that the quality of the service directly and indirectly effect on the student loyalty to destination and university and decreasing cost. The managerial implication and limitation of the study mentioned at the end of the study. Student loyalty is used as the dependent variable due to its important in the continuous performance of the town and university. All of the hypotheses study are supported.
Keywords: University Reputation, Student Satisfaction, Switching Cost, North Cyprus.
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ÖZ: Bu araştırma üniversite ile ilişkili antesedanın, şehir ile ilişkili enformasyonun, şehir ile ilişkili arzın ve şehir ile ilişkili olanak ve imkanların, üniversite itibarı, öğrenci şehir itibarı, ve öğrenci şehir tatminiyeti ve değiştirme maliyetleri doğrultusunda öğrenci şehir bağlılığı üzerindeki etkisini incelemektedir. Bu araştırma Kuzey Kıbrıs, Gazimağusa, Doğu Akdeniz Üniversitesindeki 250 uluslararası öğrenci ile gerçekleştirilmiştir.
Bu araştırma, verileri SPSS analizi ve Pearson korelasyonu üzerinden analiz etmiştir. Araştırmanın sonuçları bahsedilen bütün ilişkiler arasında pozitif ve önemli olduğu yönündedir. Bütün hipotezler desteklenmiştir. Üniversite ve hedef idarecilerinin, öğrencilere sunulan üniversite ile ilişili enformasyon, performans, tesis ve hizmet konularında, sunulan hizmet kalitesinin dolaylı yada doğrudan olacak şekilde öğrenci sadakatinin, hedef ve üniversite ve azalan maliyetler üzerindeki etkisinden ötürü dikkatli olmaları gerekmektedir. Bu araştırmanın yönetimsel içeriği ve kısıtlamalarından araştırmanın sonunda bahsedilmiştir. Öğrenci sadakati, şehir ve üniversitenin performans devamlılığındaki öneminden ötürü bağımlı değişken olarak kullanılmıştır. Bütün hipotezler desteklenmiştir.
Anahtar kelimeler: Üniversite itibarı, Öğrenci tatminiyeti, değiştirme maliyeti, Kuzey Kıbrıs.enEastern Mediterranean University (EMU) - Doğu Akdeniz Üniversitesi (DAÜ)TourismUniversity Students and Town - Cyprus, NorthUniversity Reputation, Student Satisfaction, Switching Cost, North CyprusAn Empirical Assessment of Students Perception of Host Community Toward Town Loyalty; The Case of Famagusta, TRNCThesis11 Faculty of TourismTheses (Master's and Ph.D) – Tourism
oai:i-rep.emu.edu.tr:11129/17802015-07-01T23:00:26Zhdl_11129_79Bassey, Frederick Offiong2015-07-01T05:28:20Z2014-12Bassey, Frederick Offiong. (2014). The Effect of Perceived Price Fairness on Customer Satisfaction and Loyalty. Thesis (M.S.), Eastern Mediterranean University, Institute of Graduate Studies and Research, Faculty of Tourism, Famagusta: North Cyprus.http://hdl.handle.net/11129/1780Master of Science in Tourism Management. Thesis (M.S.)--Eastern Mediterranean University, Faculty of Tourism, 2014. Supervisor: Assist. Prof. Dr. Mine Haktanır.ABSTRACT: The purpose of this thesis is to develop a conceptual model that examines the relationship between customers perceived price fairness, satisfaction and loyalty, incorporating two outcomes of loyalty, affective loyalty and behavioral loyalty. Perceived price fairness is the customer’s perception of a sales transaction and outcome being just, acceptable and reasonable. It is believed that the perception of customers influences their judgment thereby increasing satisfaction and loyalty outcomes. The aforementioned relationships were examined via data obtained from customers of hotels in Nigeria using hierarchical multiple regression analysis. These hotel customers are chosen from the users of online reservation system of the hotel for booking accommodation. According to the result of the study, perceived price fairness has a significant positive effect on customer satisfaction, similarly, the results showed that perceived price fairness has a significant positive effect on affective and behavioral loyalty; therefore, perceived price fairness increases customer satisfaction and loyalty. Furthermore, the results of the study indicate that customer satisfaction positively influences customer loyalty lending support to customer satisfaction as a factor of predicting customers repeat purchase. Finally, the results demonstrate the mediating effect of customer satisfaction between perceived price fairness and loyalty. Thus, perceived price fairness is positively related to affective and behavioral loyalty directly and indirectly through customer satisfaction. Accordingly, managerial implications are provided based on the study results, information with regards to the study limitations and suggestion for further research is presented in the thesis.
Keywords: perceived price fairness, customer satisfaction, affective loyalty, behavioral loyalty, pricing, Nigeria, online customers.
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ÖZ: Bu tezin amacı, müşterilerin fiyat adalet algısı, tatmini ve sadakati arasındaki ilişkiyi inceleyen kavramsal bir model geliştirmektir. Sadakat konusu, duygusal sadakat ve davranışsal sadakat olarak iki boyutta ele alınmıştır. Algılanan fiyat adaleti, satış işlem ve sonucunun müşteri tarafından adaletli, kabul edilebilir ve makul algılanmasıdır. Müşterilerin algısı yargılarını etkilediğinden tatminin ve sadakatin davranışsal sonuçlarını artırması beklenir. Sözü edilen ilişkiler Nijerya otellerindeki müşterilerden elde edilen veriler kullanılarak çoklu regresyon analizi yöntemiyle incelendi. Çalışmadaki örneklendirme online rezervasyon sisteminden yararlanan müşterilerden seçilmiştir. Çalışmanın bulgularına göre, algılanan fiyat adaletinin müşteri tatmini üzerinde olumlu etkisi olduğu, benzer olarak, algılanan fiyat adaletinin duygusal ve davranışsal sadakat üzerinde anlamlı olumlu etkiye sahip olduğu ortaya konmuştur; bu nedenle, algılanan fiyat adaletinin, müşteri tatminini ve sadakatini artırdığı gözlemlenmiştir. Ayrıca, çalışmanın bulgusu müşteri tatmininin, müşteri sadakatini olumlu etkilediğini, dolayısıyla, müşterilerin devamlı müşteri olarak tekrar satın alma eylemlerini desteklediği gösterilmiştir. Son olarak, bulgular müşteri tatmininin, algılanan fiyat adaleti ve sadakat arasında aracı bir rolü olduğunu göstermektedir. Böylece, fiyat adaleti algısı duygusal ve davranışsal sadakat ile doğrudan ve dolaylı olarak positif ilişkilidir. Tezin son bölümünde ise, yönetimsel uygulama önerileri, çalışmadaki kısıtlamalar ve daha sonraki araştırmalar ile ilgili öneriler sunulmuştur. Anahtar Kelimeler: algılanan fiyat adaleti, müşteri memnuniyeti, duygusal bağlılık, davranışsal bağlılık, fiyatlandırma, Nijerya.enEastern Mediterranean University (EMU) - Doğu Akdeniz Üniversitesi (DAÜ)TourismTourism - NigeriaConsumers - Research - Consumer behavior - Economics - Psychological aspectsperceived price fairness, customer satisfaction, affective loyalty, behavioral loyalty, pricing, Nigeria, online customersThe Effect of Perceived Price Fairness on Customer Satisfaction and LoyaltyThesis11 Faculty of TourismTheses (Master's and Ph.D) – Tourism
oai:i-rep.emu.edu.tr:11129/18002015-07-02T23:00:35Zhdl_11129_79Beirami, Elnaz2015-07-02T06:50:55Z2012-06Beirami, Elnaz. (2012). Total quality management commitment to service recovery performance: An empirical study of front-line hotel employees in the USA. Thesis (M.S.), Eastern Mediterranean University, Institute of Graduate Studies and Research, Faculty of Tourism, Famagusta: North Cyprus.http://hdl.handle.net/11129/1800Master of Science in Tourism and Hospitality Management. Thesis (M.S.)--Eastern Mediterranean University, Faculty of Tourism, Dept. of Tourism and Hospitality Management, 2012. Supervisor: Assoc. Prof. Dr. Salih Katircioglu.ABSTRACT: The aim of this research is to examine the relationship between Total Quality Management (TQM) factors and service recovery performance through the mediating role of job satisfaction and affective commitment in hotels with casinos. TQM factors used in this study which are relevant to the literature in the hotel industry are top management leadership, teamwork, empowerment, reward and training. The research was conducted through a quantitative method using questionnaires which were distributed personally to a sample chosen from frontline employees of three, four, and five-star hotels with casinos in Las Vegas, USA. Having convergence, discriminant, and reliability validities, the collected data was subsequently analyzed by SPSS and AMOS programs. The results of correlation and path analyses confirmed a significant positive relationship between TQM factors and their affective outcomes which are employees’ job satisfaction and affective commitment plus a significant positive relationship between these two elements and their behavioral outcome which is service recovery performance. The implications and limitations of the study are also discussed.
Keywords: Total Quality Management (TQM); service recovery performance; job satisfaction; affective commitment; casino hotels; United States.
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ÖZ: Mevcut çalışma toplam kalite yönetimi (TKY) faktörleri ile hizmet iyileştirmesi performansları arasındaki ilişkiyi ortaya çıkarmayı hedeflemektedir. Bu amaçla, Las Vegas Nevada’da faaliyet gösteren ve kumarhanesi olan 3, 4, ve 5 yıldızlı otellerin çalışanları seçilmiştir. Çalışanlara yönelik anketler uygulanmış ve SPPS ile AMOS paket programları aracılığı ile faktör analizleri, uyumluluk testleri ve yapısal modeller gibi istatistiki yöntemler uygulanmıştır. Sonuçlar, TKY faktörleri ile hizmet iyileştirme performansının, çalışma eğilimlerinin, ve çalışan memnuniyetinin pozitif yönde ilişkili olduğunu ortaya koymuştur. Politika önerileri çalışma sonunda verilmiştir.
Anahtar Kelimeler: Toplam Kalite Yönetimi (TKY); Hizmet İyileştirme Performansı; İş Memnuniyeti; Çalışma Eğilimi; Kumarhane; Oteller; Birleşik Devletler.enEastern Mediterranean University (EMU) - Doğu Akdeniz Üniversitesi (DAÜ)TourismTotal Quality Management - Service Recovery Performance - Employees' Satisfaction - Hotel Industry - United States of AmericaTotal Quality Management (TQM) Service Recovery Performance Job Satisfaction Affective Commitment Casino Hotels United StatesTotal quality management commitment to service recovery performance: An empirical study of front-line hotel employees in the USAThesis11 Faculty of TourismTheses (Master's and Ph.D) – Tourism
oai:i-rep.emu.edu.tr:11129/18172015-10-28T00:00:36Zhdl_11129_79Nazif, Fatemeh2015-10-27T05:25:26Z2014-01Nazif, Fatemeh. (2014). The Impacts of Rural Area Development on Ecotourism: Evidence from Masouleh. Thesis (M.S.), Eastern Mediterranean University, Institute of Graduate Studies and Research, Faculty of Tourism, Famagusta: North Cyprus.http://hdl.handle.net/11129/1817Master of Science in Tourism Management. Thesis (M.S.)--Eastern Mediterranean University, Faculty of Tourism, 2014. Supervisor: Prof. Dr. Mehmet Altınay.ABSTRACT: Ecotourism as an outstanding segment of tourism has influential impacts on the economy and environment of the destinations. All that countries especially the developing countries like Iran have been investing a lot on ecotourism in their natural sites such as rural areas. The ongoing developmental activities as well as expanding efforts which are being in rustic areas bring a number of impacts on the environment of the destinations that accordingly influence the ecotourism. In this study the researcher aims to find the impacts of developmental operations on the ecotourism of Masoule, a rustic area which is a famous ecotourism destination in the north part of Iran. In order to get the necessary data, qualitative research approach was applied in this study using in depth interviews. The analysis of data revealed that ecotourism is the main economic source for the locals in Masoule. Due to the presence of the ecotourists and also the facilities provided for them the environmental face of the area has been completely changed during the recent years. At first glance the expansion of the area and development in Masoule has resulted in upgrading the quality of social life and enhancing the life standards both for locals and ecotourists. On the other hand considering only the beneficial factors in such developmental activities have resulted in substantial damages to the environment and ecosystem of the area which also has degrading the natural beauty and scenery of Masoule and might endanger the whole ecotouristic attractions of the area in near future. The study showed that a series of sustainable developmental actions is a remedy for preservation of the environment and well being of the local individuals. Keywords: Ecotourism, Developmental impacts, Rural areas, Local community, Masoule.
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ÖZ: Turizmin önemli bir alanı olan ekoturizmin ekonomi ve destinasyon yerleri üzerinde etkileri vardır.
Tüm ülkelerin özellikle Iran gibi gelişmekte olan ülkelerin doğal bölgelerinde kırsal alanları gibi, ekoturizm alanları üzerine bir çok yatırım yapılmıştır. Kırsal alanlarda devam eden geliştirme faaliyetlerinin hemde ilerleyen çabaların destinasyon yerlerine beraberinde getirdikler, ekoturizmi etkilemektedir.
Bu calısmada araştırmacı, gelişimsel faaliyetlerin Iranin kuzey kesiminde ekoturizmin ünlü bir destinasyonu olan kırsal bir alan üzerindeki etkilerini gözlemlemeyi amaçlamaktadır. Gerekli verileri elde etmek için, nitel araştırma yaklaşımı ile derinlemesine görüşmeler yapılmıştır. Bu çalışmadaki verilerin analizinde, ekoturizmin, Masoule de halkın temel ekonomik kaynağı olduğu ortaya çıkmıştır.
Son yıllarda ekoturistlerin varlığı ve onlar için verilen hizmetler nedeniyle bu alanların cevresel yüzü tamamen değişmiştir.
İlk bakışta Masoulede bölgenin genişlemesi ve gelişmesi hem ekoturistin hemde halkin sosyal yaşam kalitesinin yükselmesiyle sonuçlanmıştır.
Öte yandan bu yararlı faktörleri takiben gelişimsel faaliyetler, cevre ve ekosistemde Masoulenin doğal guzelligi ve manzarasının önemli zararlar görmesiyle sonuçlanmış ve yakın gelecekte bölgenin ekoturistik cazibesinin tehlikeye atılması olasıdır. Çalışma gösteriyor ki çevre korumasını teminat altına alan sürdürülebilir gelişimsel yaklaşımlar yanında iyi yerel bireylerin olması, Masoule ve diğer benzeri yerlerin konumu ve durumu için bir çozümdür.
Anahtar Kelimeler: Ekoturizm, gelişimsel etkiler, kırsal bölgeler, yerel toplum, Masoule.enEastern Mediterranean University (EMU) - Doğu Akdeniz Üniversitesi (DAÜ)TourismEcotourism - Masoluleh (Iran)Ecotourism, Developmental impacts, Rural areas, Local community, MasouleEnvironmental tourism, Green tourism, Nature tourism, Ecological TourismThe Impacts of Rural Area Development on Ecotourism: Evidence from MasoulehThesis11 Faculty of TourismTheses (Master's and Ph.D) – Tourism
oai:i-rep.emu.edu.tr:11129/18642015-11-19T00:00:32Zhdl_11129_79Haddadi, Sogol2015-11-18T11:19:45Z2013-06Haddadi, Sogol. (2013). The Effect of External Information Sources on Destination Decision-Making “Case of North-Cyprus”. Thesis (M.S.), Eastern Mediterranean University, Institute of Graduate Studies and Research, School of Tourism and Hospitality Management, Famagusta: North Cyprus.http://hdl.handle.net/11129/1864Master of Science in Tourism Management. Thesis (M.S.)--Eastern Mediterranean University, Faculty of Tourism, 2013. Supervisor: Assist. Prof. Dr. Rüchan Kayaman.ABSTRACT: The purpose of this study is,to propose the new conceptual framework in the context of Tourist‟s information search behavior and destination decision-making by focusing on destination perception and several external information sources rather than single one. The study is organized as follow, first, based on a review literature in tourist information search behavior and destination decision- making process ,we develop a model that investigate the effects of external information sources on overall destination perception and destination decision making, Moreover , destination perception as mediator was tested in this model. Second, we describe the sample, survey instrument and data.Data were gathered from 351, Iranian leisure travelers who travelling to North-Cyprus., in order to test the relationships among study variable. Questionnaire is used as survey instrument to gather data for conducting quantitative Research. Third, quantitative techniques used to analyze the data and test the hypotheses;all of these procedures were performed using SPSS 19. Finally, we present a general discussion of the results, the result of this study revealed that the combination of external information sources has the positive effect both on overall destination perception and destination decision making . The result also emphasized that, destination perception positively affects the Tourist destination decision making process. Further, the results of this study demonstrate the partial mediating role of overall destination perception between these external information sources and destination decision-making. Consequently, this study provides managerial implications of the study findings, limitation and outline directions for future research. Keyword: Tourist Information Search Behavior, Information Source, Destination Decision-Making, Destination Perception.
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ÖZ: Araştırmanın amacı; turistlerin karar alma sürecinde dışsal bilgi kaynaklarının etkisinin ve destinasyon imajının bu sürecteki rolünün anlaşılmasıdır.
Çalışmanın ilk bölümünü, turist bilgi edinme davranışı ve karar alma sürecine ilişkin ilgili literatür oluşturmaktadır. Çalışmanın ikinci bölümünde ise geliştirilen model ve hipotezler yer almaktadır. Çalışmanın sonraki bölümünleri ise; aratırma yöntem, veri analizi, bulgular ve sonuç bölümleridir. Çalışmanın örneklemini KKTC‟ye seyahat eden İranlı turistler oluşturmuştur. Çalışmada tümden gelim yaklaşımı ile hipotez testleri ve model doğrulama yapılmıştır. Veri toplama yöntemi olarak anket uygulanmış ve söz konusu örneklemden 351 adet soru kağıdı toplanmıştır. Daha sonra veriler SPSS 19.0 istatistik paket programı yardımıyla değerlendirilmiştir.
Çalışmanın sonuçlarına göre dışsal bilgi kaynaklarının destinasyon imajı ve karar alma süreci üzerindeki olumlu etkisi saptanmıştır. Ayrıca yine destinasyon imajının destinasyon karar alma süreci üzerinede olumlu etkisi olduğu ortaya konmuştur. Destinasyon imajının dışsal bilgi kaynakları ve destinasyon karar alma süreci arasındaki aracı rolüde yine çalışmada ortaya konmuştur. AnahtarKelimeler:TuristBilgiedinmeSüreci, BilgiKaynakları, DestinasyonKarar AlmaSüreci, Destinasyon İmajı.otherEastern Mediterranean University (EMU) - Doğu Akdeniz Üniversitesi (DAÜ)TourismTourism - Cyprus, NorthTourist Information Search Behavior, Information Source, Destination Decision-Making, Destination PerceptionThe Effect of External Information Sources on Destination Decision-Making “Case of North-Cyprus”Thesis11 Faculty of TourismTheses (Master's and Ph.D) – Tourism
oai:i-rep.emu.edu.tr:11129/18782015-11-21T00:00:32Zhdl_11129_79Rostampour, Mehrnoush2015-11-20T09:02:55Z2013-08Rostampour, Mehrnoush. (2013). Destination Personality, Satisfaction, And Tourist Future Behavior: The Case Of North Cyprus. Thesis (M.S.), Eastern Mediterranean University, Institute of Graduate Studies and Research, School of Tourism and Hospitality Management, Famagusta: North Cyprus.http://hdl.handle.net/11129/1878Master of Science in Tourism Management. Thesis (M.S.)--Eastern Mediterranean University, Faculty of Tourism, 2013. Supervisor: Assist. Prof. Dr. Rüçhan Kayaman.ABSTRACT: Going through application of destination personality in North Cyprus and finding about the essence of its relation to tourist satisfaction, and tourist behavior, considering the moderating effect of tourist motivation on relation between destination personality and tourist satisfaction as the main aim of this study.
This study focused on two aims: 1) the relationship between destination personality adopted from Aaker (1997) personality scale in tourism realm _ North Cyprus_ due to tourist feeling of satisfaction and consequently their intention to revisit North Cyprus as a destination and also their intention to recommend it to others which is illustrator of tourist future behavior, 2) how tourists’ motivation factors as a moderator affect the relationship between destination personality in relation with tourist feeling of satisfaction. The study shows that there is no direct and significant relationship between destination personality and tourist’s satisfaction. The reason may be rooted in what Ye (2012) during his study claimed that since the personality traits of Aaker (1997) brand personality scale is peculiar for business section it is probable and possible that not all of those traits be significant and sensible in tourism and destination dimension. Regarding the intention of tourist to recommend and revisit the destination is affected significantly and directly by tourist’s satisfaction. So destination personality according to anthropomorphism theory and the sense and the tie created between tourist and destination leads in attracting more tourists.
Keywords: Destination Personality, Tourist Future Behavior, North Cyprus.
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ÖZ: Çalışmanın temel amacını; KKTC’nin destinasyon kişiliğinin ve turist tatmini,davranışı ile olan ilişkisini ve turist motivasyonunun destinasyon kişiliği ve turist tatminindeki aracı etkisinin ortaya konması oluşturmuştur.
Çalışma temel olarak iki amacı hedeflemiştir. Bunlardan ilki; Aaker ‘a ait (1997) destinasyon kişiliği ölçeğinin turizmde ve bir destinasyon olarak KKTC’de uygulanması ve turist tatmini ve ileriye dönük turist davranışlarına etkisinin ortaya konmasıdır. Çalışmanın bir diğer amacı ise turist motivasyonunun destinasyon kişiliği ve tatmini arasındaki aracı rolünün ortaya konmasıdır.
Çalışmanın sonuçlarına göre destinasyon kişiliği ile turist tatmini arasında doğrudan bir ilişki yoktur. Bu sonuc literatürdeki çalışmalarda (Ye, 2012) söz konusu ölçeğin işletme alanına uygunken turizm ve özellikle de destinasyonlara uyarlanmasının çokda anlamlı olmayabileceğini desteklemektedir. Çalışmanın bir diğer sonucu ise gelinen destinasyonu ilerde tavsiye etme ve tekrar ziyaret etmenın turist tatmini ile doğrudan ve anlamlı ilişkisi olduğudur. Dolayısıyla antromorfozyum kuramıylada paralel olarak destinasyon kişiliğinin kanalıyla turist ve destinasyon arasında kurulucak bağın turist akışını pozitif yönde etkileyebileceğini desteklemektedir.enEastern Mediterranean University (EMU) - Doğu Akdeniz Üniversitesi (DAÜ)TourismTourism - Cyprus, NorthDestination Personality, Tourist Future Behavior, North CyprusDestination Personality, Satisfaction, And Tourist Future Behavior: The Case Of North CyprusThesis11 Faculty of TourismTheses (Master's and Ph.D) – Tourism
oai:i-rep.emu.edu.tr:11129/18802015-11-21T00:00:23Zhdl_11129_79Ramadan, Dilem2015-11-20T09:41:12Z2013-08Ramadan, Dilem. (2013). Budgeting in Hotels: A Contingency – Based Study in Northern Cyprus. Thesis (M.S.), Eastern Mediterranean University, Institute of Graduate Studies and Research, School of Tourism and Hospitality Management, Famagusta: North Cyprus.http://hdl.handle.net/11129/1880Master of Science in Tourism Management. Thesis (M.S.)--Eastern Mediterranean University, Faculty of Tourism, 2013. Supervisor: Assist. Prof. Dr. Mine Haktanır.ABSTRACT: The aim of this study is to do an empirical research on budgeting in hotels regarding the relationship between the contingent variables (structure, strategy, technology and perceived environmental uncertainty) and budgeting practices and performance measurement.
Management Control System is a valuable tool which is used by managers for decision making. Budgets are seen as a management control system since they can provide a basis for comparison between actual and budgeted results to rate their performance. However, due to the fact that little has been investigated about budgeting in the service industry, this paper aims to contribute to the existing literature by surveying the hotels in Northern Cyprus through a contingency-based research. In order to reach the aim of the study 124 self – administered (delivery and collection) questionnaires were distributed to General Managers, Accounting/Finance Managers, Human Resources Managers, Front Office Managers, F&B Managers, Housekeeping Managers and Sales and Marketing Managers of 4- and 5 star hotels. Out of the 124 questionnaires 109 were received. The sample was selected by using the non-probability judgmental sampling technique. This study has found that perceived environmental uncertainty, structure, strategy and technology are all positively related with budgeting practices. However, budgeting practices is negatively related with performance measurement. Moreover, the implications, limitations and direction for future research are provided. Keywords: Management Control Systems, Management Accounting, Budgeting, Performance Measurement, North Cyprus.
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ÖZ: Bu araştırmanın amacı, deneysel bir araştırma uygulayarak otellerdeki koşullu değişkenler (örgütsel yapı, strateji, teknoloji ve algılanan belirsizlik ortam) ile bütçeleme uygulamaları ve performans ölçümü arasındaki ilişkiyi ölçmektir.
Yönetim bilişim sistemleri, müdürlerin karar verme sürecinde kullandığı çok etkili bir araçtır. Bütçeler, performans ölçümü için fiili sonuçların ve bütçelenen sonuçların karşılaştırılabilmesi için zemin oluşturduğundan dolayı bir yönetim bilişim sistem çeşidi olarak görülmektedir. Ancak, hizmet sektöründeki bütçeleme ile ilgili çalışmalar az olduğundan dolayı bu araştırma Kuzey Kıbrısdaki otelleri inceleyerek var olan literatüre katkıda bulunmayı amaçlamaktadır.
Bu amaca ulaşılabilmesi için 4 ve 5 yıldızlı otellerin Genel Müdürlerine ve departman müdürlerine toplam 124 adet anket dağıtılmıştır. Dağıtılan 124 anketten 109 anket geri alınmıştır. Olasılıksız yargısal örnekleme tekniğini kullanarak örneklem seçilmiştir.
Araştırmanın sonucuna göre algılanan belirsizlik ortamı, örgütsel yapı, strateji ve teknoloji ile bütçeleme uygulamaları arasında olumlu bir ilişkinin olduğu saptanmıştır. Ancsk, bütçeleme uygulamaları ile performans ölçümü arasında olumsuz bir ilişki gözlemlenmiştir. Buna ek olarak yöneticiler için öneriler yapılmış, tezin sınırlılıkları açıklanmış ve gelecekteki araştırmalar için öneriler sunulmuştur. Anahtar Kelimeler: Yönetim Bilişim Sistemleri, Yönetim muhasebesi, Bütçeleme, Performans Ölçümü, Kuzey Kıbrıs.enEastern Mediterranean University (EMU) - Doğu Akdeniz Üniversitesi (DAÜ)RamadanDilemBudgeting in Hotels: A Contingency – Based Study in Northern CyprusThesis11 Faculty of TourismTheses (Master's and Ph.D) – Tourism
oai:i-rep.emu.edu.tr:11129/19992016-01-19T00:00:32Zhdl_11129_79Puryova, Romana2016-01-18T13:46:53Z2013-02Puryova, Romana. (2013). Examining main motivational factors in dark tourism - Gallipoli, Turkey. Thesis (M.S.), Eastern Mediterranean University, Institute of Graduate Studies and Research, Faculty of Tourism, Famagusta: North Cyprus.http://hdl.handle.net/11129/1999Master of Science in Tourism Management. Thesis (M.S.)--Eastern Mediterranean University, Faculty of Tourism, 2013. Supervisor: Assoc. Prof. Dr. Hasan Kılıç.Dark tourism or battlefield tourism is a new term in tourism industry that is still not well defined. Death-related sites fascinate millions of visitors worldwide. Despite this fact, only few studies started to focus on examining the phenomenon, especially war-related attractions and people usually do not know what dark tourism is exactly about.
This study identifies the main motivational factors of visiting Gallipoli Battlefields located in Turkey. As this place plays significant role in history of Turkey and Australia, motivational factors were compared between Australian and Turkish visitors. This research was designed as a quantitative study. Survey research with questionnaire design was chosen to measure main motives that brings tourist to Gallipoli Battlefields. Total number of 85 visitors from Australia (New Zealand) and 97 visitors from Turkey served as a particular sample for this study. Results show that motivation related to dark attractions is not about to see death. The main motivation factors of visiting Gallipoli Battlefields were “History” and “Remembrance”. In addition results of this study show that there was no significant difference in terms of motivation between respondents from Australia and Turkey. In conclusion, study shows positive aspects of these unconventional tourism destinations and management implications were provided. In addition, limitations of the study and future research directions were given. …………………………………………………………………………… Öz:Turizm literatüründe fazla bilinmeyen birçok turizm çeşiti vardır. Bunlardan biri de hakkında pek bilgi sahibi olunmayan, literatürde fazla rastlanmayan “Dark Tourism” olarak adı geçen ve Türkçesi “Karanlık, Keder, Hüzün Turizmi” olan bir turizm çeşitidir. Karanlık Turizm, insanların savaş ve doğal afetlerin (ölüm ve acıların) yaşandığı yerlere, bu yerleri görmek için gitmeleri ile gerçekleşen bir turizmdir. Ana konusu, gerçek veya türetilmiş ölüm, hüzün ve dehşet olaylarının geçtiği alanlara, çekim merkezlerine ziyaret veya seyahat etmektir. Dünyanın her tarafından birçok ziyaretçinin ilgisini çeken bu bölgeler akademik dünyanın gündemine ise yeni girmeye başlamıştır. Dünya genelinde alternatif bir turizm çeşidi olarak popülaritesi olan Karanlık Turizm teriminin Türkiyede ve ülkemizde çok fazla bilinirliğinin olduğunu söylemek mümkün değildir.
Bu araştırmanın ana hedefi Türkiye‟de bulunan Gelibolu Savaş Alanı gerçekleştirilen ziyaretlerin ana sebeplerini tesbit etmektir. Çalışmada bu bölgeye, Türkiye ve Avustralya tarihinde önemli bir rol oynaması sebebiyle yoğun bir şekilde ziyaret gerçekleştiren Türk ve Avustralyalılar arasındaki motivasyon faktörleri karsılaştırılmıştır.
Bu araştırma niceliksel bir çalışma olarak tasarlanmış açık uçlu sorularla da
niteliksel olarak desteklenmiştir. Ankette sorulan sorular, turistleri Gelibolu Savaş Alanı‟na getiren temel motifleri ölçmek amacıyla seçilmiştir. Toplamda Avustralya‟dan (Yeni Zelanda‟dan) 85 ziyaretçi ve Turkiye'den 97 ziyaretçi bu çalışma için belirli bir örnek olarak sunulmuştur.
Sonuçlar gösteriyor ki karanlık (Dark) turizm bölgeleri ile ilgili ziyaret sebepleri, ölüm görmek değildir. Gelibolu Savaş Alanı‟nın ziyaret edilmesindeki
vi
temel sebep “Tarih” ve “Anılar”dır. Ek olarak araştırma sonuçları, Avustralyalı ve Türk katılımcıların ziyaret sebebi açısından belirgin bir fark olmadığını göstermiştir.
Sonuç olarak bu araştırma, farklı ürünler sunan turizm destinasyonlarının olumlu yönlerini göstermiş ve bu destinasyonların yönetimi ile ilgili öneriler yapılmıştır. Ek olarak, çalışmanın sınırlılıkları belirtilmiş ve geleceğe yönelik araştırma önerileri yapılmıştır.enEastern Mediterranean University (EMU) - Doğu Akdeniz Üniversitesi (DAÜ)TourismHeritage Tourism - Battlefields - Gallipoli (Turkey).World War, 1914-1918 - Gallipoli Peninsula (Turkey).Dark Tourism Battlefield Tourism Death Motivation Gallipoli.Examining main motivational factors in dark tourism - Gallipoli, TurkeyThesis11 Faculty of TourismTheses (Master's and Ph.D) – Tourism
oai:i-rep.emu.edu.tr:11129/20152016-01-21T00:00:19Zhdl_11129_79Demir, Eda2016-01-20T11:07:22Z2012-12Demir, Eda. (2012). Core self-evaluations, work engagement, and work-family facilitation: An empirical study in the hotel industry. Thesis (M.S.), Eastern Mediterranean University, Institute of Graduate Studies and Research, Faculty of Tourism, Famagusta: North Cyprus.http://hdl.handle.net/11129/2015Master of Science in Tourism Management. Thesis (M.S.)--Eastern Mediterranean University, Faculty of Tourism, 2012. Supervisor: Prof. Dr. Osman M. Karatepe.The purpose of this study is to develop and test a research model that examines work engagement as a mediator of the effects of core self-evaluations on work-family facilitation and family-work facilitation. Such relationships were analyzed based on data obtained from frontline employees in the international five-star chain hotels in Istanbul. In this thesis structural equation modeling was used via LISREL 8.30.
The results of the study show that core self-evaluations enhance work engagement. According to the results of the study, work engagement positively influences work-family facilitation and family work facilitation. Finally, the results suggest that work engagement fully mediates the effects of core self-evaluations on both work-family facilitation and family-work facilitation.
Managerial implications are provided in light of the results of the study, limitations of the study are given, and future research implications are offered.…………………………………………………………………………… ÖZ:Bu tezin amacı, kişinin öz yeterliliğinin işe angaje olma yoluyla iş-aile birliği ile aile-iş birliği üzerindeki etkisini ölçen bir araştırma modelini geliştirip test etmektir. Bu ilişkiler, İstanbul‟da yer alan uluslararası beş yıldızlı zincir otellerdeki müşteri ile bire bir iletişim kuran işgörenlerden elde edilen veriler doğrultusunda analiz edilmiştir. Bu tezde LISREL 8.30 programı vasıtasıyla yapısal eşitlik modeli kullanılmıştır.
Çalışmanın bulguları, kişinin öz yeterliliğinin işe angaje olmasında önemli olduğunu göstermektedir. Çalışmanın bulgularına göre, işe angaje olma, iş-aile birliği ile aile-iş birliği üzerinde etkilidir. Son olarak, bulgular kişinin öz yeterliliğinin iş-aile birliği ile aile-iş birliğin işe angaje olma yoluyla etkilediğini ortaya koymaktadır.
Bulgular ışığında yönetsel belirlemelere yer verilmiş, araştırmanın sınırları ve ileride yapılacak araştırmalar ile ilgili belirlemeler üzerinde durulmuştur.enEastern Mediterranean University (EMU) - Doğu Akdeniz Üniversitesi (DAÜ).TourismHotels Industry--Management--Work Family.Core self-evaluations, work engagement, and work-family facilitation: An empirical study in the hotel industryThesis11 Faculty of TourismTheses (Master's and Ph.D) – Tourism
oai:i-rep.emu.edu.tr:11129/20462016-01-27T00:00:19Zhdl_11129_79Oni, Kofoworola A.J.2016-01-26T08:49:38Z2013-01Oni, Kofoworola A.J. (2013). Environmental impacts of coastal tourism on small island states: The case of North Cyprus. Thesis (M.S.), Eastern Mediterranean University, Institute of Graduate Studies and Research, Faculty of Tourism, Famagusta: North Cyprus.http://hdl.handle.net/11129/2046Master of Science in Tourism Management. Thesis (M.S.)--Eastern Mediterranean University, Faculty of Tourism, 2013. Supervisor: Prof. Dr. Mehmet Altınay.Small islands have remained fragile and very vulnerable to decisions resulting from external influences and the local institutional drive for economic development by harnessing the coastal resource for coastal tourism. As a result of this dependence on Sea, Sand and Sun, coastal tourism is often not defined before it gets developed as a tourism function; as such a misunderstanding and wrong definition leads to development of supporting activities which may not necessarily be compatible with that particular tourism function.
With these uninformed/misguided development activities, mostly by construction of hotels and second homes as well as roads next to the sea, two specific reactions have been triggered in North Cyprus. First is influence on the local coastal ecosystem where the coastal landforms, flora and fauna, being the very essence of coastal tourism are being transformed or destroyed. The second reaction is a gradual shift in the tourism profile of the island which is tending towards casino tourism rather than the traditional small islands’ profile of coastal tourism.
Nine propositions emerged with a model developed to show this chain of reactions. The influence of coastal tourism on coastal change and shift in tourism profile is seen to be mediated by coastal tourism activities where this can be moderated by planning and coastal zone management. Premised on a qualitative research approach, these findings were able to satisfy the aim of this research which was to evaluate coastal tourism, its supporting activities in a small island state and the ensuing environmental impacts. This study is significant by adopting the environment as an indicator of impacts, and it also bridges the research gap on environmental impacts of coastal tourism in North Cyprus.
A moratorium on constructions within 200-300 proximity of the coast was suggested, to be followed by coastal zone study and definition in order to define a vision for the island and develop a planning framework with inputs from all stakeholders.Oz:Küçük adalar, dışsal etkilerle alınan kararlar sonucunda hep etkileşime açık kalmışlardır. Yerel kurumsal güç kıyı kaynaklarını, kıyı turizmini geliştirerek ekonomik gelişmeyi hedeflemiştir. Bundan dolayı, deniz, kum ve güneşe bağımlılık, kıyı turizminin fonksiyonunu gelişme olmadan tanımlamamaktadır. Böyle yanlış anlama ve hatalı tanımlama turizm fonksiyonuna uymayan destekleyici aktivitelerin gelişmesine neden olmuştur.
Yanlış gelişme aktiviteleri, özellikle otel inşaatları ve ikinci konut, denize yakın yolların inşaatı, iki özel tepkiyi Kuzey Kıbrıs’ta tetiklemiştir. Birincisi; kıyı eko sistemi içinde, kıyı turizminin özü olan kıyı arazisi, bitki ve hayvan varlıkları değişmiş veya tahrip edilmiştir. İkinci tepki ise, adanın turizm profili yavaş yavaş adalarda geleneksel kıyı turizmi yerine gazino turizmine kaymıştır.
Bu tepkiler zincirini göstermek için dokuz ilgeç önerilmektedir. Kıyı turizminin, kıyılardaki değişimine etkileri ve turizm profilinde değişim, kıyı turizmi aktiviteleri ve bunlar planlama ve kıyıların yönetimi ile ilişkilendirilmiştir. Nicel araştırma yöntemi sonucu bulgular araştırmanın kıyı turizmini değerlendirmek, küçük adalarda destekleyici aktiviteler ve çevresel etkiler saptamak olan amacına ulaşmıştır. Bu çalışma önemlidir çünkü çevre, etkilerin göstergesi olarak kabul edilmiştir ve kıyı turizminin Kuzey Kıbrıs’ta çevreye etkileri alanında boşluğu dolduracak bir köprüdür. Ada için bir vizyon ve paydaşların görüşleri alınarak bir planlama çerçevesi geliştirmek amacı ile denizin kıyı şeridinden 200-300 metre uzağına kadar yapılaşma olmaması için moratoryum ve ardından kıyı bölgesi ve tanımı çalışması önerilmiştir.enEastern Mediterranean University (EMU) - Doğu Akdeniz Üniversitesi (DAÜ)TourismCoastal Zone Management - Tourism - Cyprus, North.Coasts -Tourism.Coastal Tourism Coastal Change Coastline Degradation Environmental Impacts Tourism Profile.Environmental impacts of coastal tourism on small island states: The case of North CyprusThesis11 Faculty of TourismTheses (Master's and Ph.D) – Tourism
oai:i-rep.emu.edu.tr:11129/22522016-03-10T00:01:02Zhdl_11129_826hdl_11129_1952Kotoua, Seliraİlkan, MustafaKılıç, Hasan2016-03-09T19:17:26Z2015-06-021877-0428http://dx.doi.org/10.1016/j.sbspro.2015.04.670http://hdl.handle.net/11129/2252The file in this item is the publisher version (published version) of the article.Other names of online education are e-learning, cyber schools or distance learning, which are distinct from face to face traditional education because students do not need to visit an actual classroom and listen to an instructor talking to them. Online education is a classroom on the internet that engages and assists students to study in their own free time. It is self-directed learning. The internet has become a major educational technological advancement tool in society and the universities in Ghana, such as the University of Ghana, Kwame Nkrumah University of Science and Technology and Cape Coast University, took advantage of it by offering courses online to target the working class in Ghana. However, the rate of online education in these universities is still very low according to the questionnaire results of the study. Most of the students still prefer face to face classroom teaching to the cyber schools. They have a negative perception about online education, but the use of the internet frequently can lead to changes in views. Online education has a big advantage that the students do not need to resign from their jobs to take courses in the university; they do not need to look for babysitters to look after their children so they can go for classes. Online education has brought easy ways to study and to get a degree to the doorsteps of the working classes and students alike in Ghana through the higher educational institution.engElsevier10.1016/j.sbspro.2015.04.670info:eu-repo/semantics/openAccessE-educationuniversities in Ghanastudents’ viewsThe Growing of Online Education in Sub Saharan Africa: Case Study GhanaarticlePublisher Version (Published Version).Procedia-Social and Behavioral SciencesEastern Mediterranean University, School of Computing And Technology and Faculty of Tourism1912406241109 School of Computing and Technology11 Faculty of TourismTOU – Journal Articles: Publisher & Author Versions (Post-Print Author Versions) – TourismSCT – Journal Articles: Publisher & Author Versions (Post-Print Author Versions) – SCT
oai:i-rep.emu.edu.tr:11129/22582016-03-10T00:00:16Zhdl_11129_79Yorgancı, İlkayAliyeva, Gunay2016-03-09T20:15:58Z2015-062015Aliyeva, Gunay. (2015). Impacts of Educational Tourism on Local Community. Thesis (M.S.), Eastern Mediterranean University, Institute of Graduate Studies and Research, Faculty of Tourism, Famagusta: North Cyprus.http://hdl.handle.net/11129/2258Master of Science in Tourism Management. Thesis (M.S.)--Eastern Mediterranean University, Faculty of Tourism, 2015. Supervisor: Assist. Prof. Dr. İlkay Yorgancı.This study examined the impacts of educational tourism on the local community of Gazimagusa, North Cyprus through the cultural exchange that took place between local and international students.
The study used an inductive approach in order to achieve a qualitative understanding of the research area. Semi-structured interviews with Turkish Cypriot students supplied valuable information about the experiences, beliefs, attitudes, behaviors, and perspectives of the local students.The findings demonstrate that local students were strongly affected by the cultural exchange that took place between themselves and international students.Educational tourism impacted on social, cultural, economic and environmental aspects of the local community.The findings also demonstrated that local students were very positive about the presence of international students in their community.ÖZ:
Bu çalışmada, eğitim turizminin Gazimağusa, K.K.T.C’deki yerel halk üzerindeki etkileri ile yerel öğrenciler ve uluslararası öğrencilerin girdiği kültürel değişimin sonuçları incelenmiştir.Çalışmanın araştırma kısmı kapsamında, niceliksel sonuca varılabilmesi açısından tümevarımlı bir yaklaşım kullanılmıştır.
K.K.T.C’li öğrencilerle gerçekleştirilen yarı yapılandırılmış mülakatlar sonucunda, yerel öğrencilerin yaşadıklarının yanı sıra, inanç, davranış ve bakış açılarıyla ilgili önemli bulgular elde edilmiştir. Bulgular, yerel öğrencilerin kendileri ve uluslararası öğrenciler arasında gerçekleşen kültürel değişimden ciddi bir şekilde etkilendiğine işaret etmektedir. Eğitim turizminin yerel halkın sosyal, kültürel, ekonomik ve çevresel faktörlerine etki ettiği de yine çalışmanın bulguları arasında saptanmıştır.
Öte yandan, bulguların aynı zamanda uluslararası öğrencilerin halk içindeki varlıklarının yerel öğrenciler tarafından olumlu karşılandığını da gösterdiği sonucuna varılmıştır.engEastern Mediterranean University (EMU) - Doğu Akdeniz Üniversitesi (DAÜ)info:eu-repo/semantics/openAccessTourismTourism - Educational Tourism - Famagusta (Cyprus, North)Students - Travel - Foreign study-TourismEducational tourismcultural exchangehost responseImpacts of Educational Tourism on Local Community: The Case of Gazimagusa, North Cyprus.masterThesisEastern Mediterranean University, Faculty of TourismImpacts of Educational Tourism on Local Community: The Case of Gazimagusa, North Cyprus11 Faculty of TourismTheses (Master's and Ph.D) – Tourism
oai:i-rep.emu.edu.tr:11129/26362016-05-12T06:01:34Zhdl_11129_826Karatepe, OsmanKılıç, Hasan2016-05-12T06:01:34Z20090264-2069 (print)1743-9507 (online)http://dx.doi.org/10.1080/02642060902749716http://hdl.handle.net/11129/2636Due to copyright restrictions, the access to the publisher version (published version) of this article is only available via subscription. You may click URI and have access to the Publisher Version of this article through the publisher web site or online databases, if your Library or institution has subscription to the related journal or publication.This study investigated the effects of two directions of conflict and facilitation simultaneously on job performance, job satisfaction, and affective organisational commitment based on data obtained from frontline hotel employees in Northern Cyprus. As expected, family–work conflict dimished job performance, while family–work facilitation enhanced job performance. Contrary to our prediction, conflict between work and family domains intensified job performance. The results of the path analysis revealed that work–family facilitation increased job satisfaction, while family–work facilitation triggered affective organisational commitment. The findings pertaining to the relationships between job performance, job satisfaction, and affective organisational commitment were in the hypothesised directions. Also, the results of the confirmatory factor analysis demonstrated that the four-factor model that consisted of work–family conflict, family–work conflict, work–family facilitation, and family–work facilitation was superior compared with other models tested. Implications of the empirical findings and their future research directions are discussed in our studyengTaylor and Francis10.1080/02642060902749716info:eu-repo/semantics/closedAccessMANAGEMENT, ROLE VARIABLES, SPOUSAL SUPPORTANTECEDENTS, CONSEQUENCES, MODELWORK-FAMILY CONFLICT, WOMEN, INTERFACEBEHAVIORS, ORGANIZATIONAL COMMITMENTCyprus, Job satisfaction, Social aspectsHotels and motels, Research, Employee performancePerformance evaluation, Discriminant analysis, Work life balanceImpact analysis, Studies, CommitmentsThe effects of two directions of conflict and facilitation on frontline employees’ job outcomesarticleThe Service Industries JournalEastern Mediterranean University, Faculty of TourismTR22122729711 Faculty of TourismTOU – Journal Articles: Publisher & Author Versions (Post-Print Author Versions) – Tourism
oai:i-rep.emu.edu.tr:11129/25872016-05-06T11:47:51Zhdl_11129_826Karatepe, Osman MKılıç, Hasan2016-05-06T11:47:51Z2007-02Karatepe, O. M., & Kilic, H. (2007). Relationships of supervisor support and conflicts in the work–family interface with the selected job outcomes of frontline employees. Tourism management, 28(1), 238-252.0261-5177http://dx.doi.org/10.1016/j.tourman.2005.12.019http://hdl.handle.net/11129/2587Due to copyright restrictions, the access to the publisher version (published version) of this article is only available via subscription. You may click URI and have access to the Publisher Version of this article through the publisher web site or online databases, if your Library or institution has subscription to the related journal or publication.A research model investigating the relationship of supervisor support and work-family conflict with the selected job outcomes was developed and tested using a sample of frontline employees in Northern Cyprus hotels. The results of the path analysis suggest that supervisor support alleviates frontline employees' conflicts in the work-family interface and increases their job satisfaction. Results demonstrate that family-work conflict influences job performance deleteriously. In contrast, the hypothesis that work-family conflict has a significant negative influence on job performance is not supported by the empirical data. The results of this study indicate that work-family conflict is a significant predictor of job satisfaction, while family work conflict is not. In addition, the hypotheses that job performance exerts a significant positive effect on job satisfaction and job performance and job satisfaction depict significant positive associations with affective organizational commitment are supported by the empirical data. Although not hypothesized, results reveal that family-work conflict has a negative impact on job satisfaction indirectly by way of job performance, while family-work conflict has a detrimental effect on affective organizational commitment indirectly via job performance and job satisfaction. The results of the path analysis indicate that work-family conflict and job satisfaction are significant determinants of turnover intentions. This study, however, found no evidence of significant relationships of family-work conflict and affective organizational commitment with turnover intentions.engElsevier10.1016/j.tourman.2005.12.019info:eu-repo/semantics/closedAccessSupervisor supportWork–family conflictFamily–work conflictJob outcomesFrontline employeesNorthern CyprusRelationships of supervisor support and conflicts in the work–family interface with the selected job outcomes of frontline employeesarticleTourism ManagementEastern Mediterranean University, Faculty of Tourism.TR22122728123825211 Faculty of TourismTOU – Journal Articles: Publisher & Author Versions (Post-Print Author Versions) – Tourism
oai:i-rep.emu.edu.tr:11129/26352016-05-12T05:50:29Zhdl_11129_826Karatepe, OsmanKılıç, HasanIşıksel, Bengi2016-05-12T05:50:29Z20081533-2969 (print)1533-2977(online)http://dx.doi.org/10.1080/15332960802218620http://hdl.handle.net/11129/2635Due to copyright restrictions, the access to the publisher version (published version) of this article is only available via subscription. You may click URI and have access to the Publisher Version of this article through the publisher web site or online databases, if your Library or institution has subscription to the related journal or publication.The purpose of this study is to develop and test a model that investigates the selected antecedents and consequences of work-family conflict and family-work conflict in frontline service jobs. Data were obtained from a sample of full-time frontline employees in Northern Cyprus hotels as its setting. The results of the path analysis showed that negative affectivity (NA) amplified employees' work-family conflict and family-work conflict. Work-family conflict was found to be a significant outcome of work overload, whereas family-work conflict was not. Neither work-family conflict nor family-work conflict significantly influenced creative performance. The results indicated that work-family conflict was significantly and negatively related to career satisfaction, whereas family-work conflict was not. In addition, conflict between family and work domains exacerbated turnover intentions. However, the results did not lend any support to the relationship between work-family conflict and turnover intentions. There was no empirical support for the impact of NA on work overload. The results demonstrated that career satisfaction had a significant negative impact on turnover intentions. The findings regarding the relationships among work overload, creative performance, and career satisfaction were in the hypothesized directions. Implications of the findings and avenues for future research are presented in the studyengTaylor & Francis Group10.1080/15332960802218620info:eu-repo/semantics/closedAccessFamily-work conflictNorthern Cyprus, HotelFrontline EmployeesWork-Family ConflictJob satisfactionEmployee turnover, Impact analysisWork life balance,StudiesConflict, Hotels & motelsAn Examination of the Selected Antecedents and Outcomes of Work-Family Conflict and Family-Work Conflict in Frontline Service JobsarticleServices Marketing QuarterlyEastern Mediterranean University, Faculty of TourismTR22122729412411 Faculty of TourismTOU – Journal Articles: Publisher & Author Versions (Post-Print Author Versions) – Tourism
oai:i-rep.emu.edu.tr:11129/25912016-05-07T10:57:00Zhdl_11129_826Kılıç, HasanOkumuş, Fevzi2016-05-07T10:57:00Z2005Hasan Kilic, Fevzi Okumus, (2005) "Factors influencing productivity in small island hotels: Evidence from Northern Cyprus", International Journal of Contemporary Hospitality Management, Vol. 17 Iss: 4, pp.315 - 3310959-6119http://dx.doi.org/10.1108/09596110510597589http://hdl.handle.net/11129/2591Due to copyright restrictions, the access to the publisher version (published version) of this article is only available via subscription. You may click URI and have access to the Publisher Version of this article through the publisher web site or online databases, if your Library or institution has subscription to the related journal or publication.The purpose of this paper is to report on an empirical research study which investigated the factors influencing productivity in hotels in Northern Cyprus. The empirical data was collected via a structured questionnaire from middle and senior managers of four and five-star hotels in Northern Cyprus. According to the research findings staff recruitment, staff training, meeting guest expectations, and service quality are the main productivity factors in hotels; while crises, technology, marketing, and forecasting are ranked relatively low. It emerged from the findings that hotel managers in Northern Cyprus have a narrow view of productivity and follow a more input-oriented approach to managing productivity. Based on the research findings and their discussions, this study provides several recommendations for future research in this area. The research results highlight the importance of training middle and senior managers about the importance of productivity and how they can follow output-oriented productivity management strategies. The literature on productivity management in small island hotels is limited. As being one of the first studies on this area, the research findings of this study are particularly valuable for practice and future studies.engEmerald Group Publishing10.1108/09596110510597589info:eu-repo/semantics/closedAccessTourismCyprusProductivity rateProductivity rate, Hotels, Tourism, Islands, CyprusFactors influencing productivity in small island hotels: Evidence from Northern CyprusarticleInternational Journal of Contemporary Hospitality ManagementEastern Mediterranean University, Faculty of TourismTR22122717431531511 Faculty of TourismTOU – Journal Articles: Publisher & Author Versions (Post-Print Author Versions) – Tourism
oai:i-rep.emu.edu.tr:11129/25862016-05-06T11:45:54Zhdl_11129_826Habib, AlipourKılıç, Hasan2016-05-06T11:45:54Z2005Alipour, H., & Kilic, H. (2005). An institutional appraisal of tourism development and planning: the case of the Turkish Republic of North Cyprus (TRNC). Tourism Management, 26(1), 79-94.0261-5177http://dx.doi.org/ 10.1016/j.tourman.2003.08.017http://hdl.handle.net/11129/2586Due to copyright restrictions, the access to the publisher version (published version) of this article is only available via subscription. You may click URI and have access to the Publisher Version of this article through the publisher web site or online databases, if your Library or institution has subscription to the related journal or publication.This paper aims to explore and analyze the structure of the tourism sector in the Turkish Republic of North Cyprus. It identifies the principal institutions and organizations responsible for development and planning in this sector. In order to achieve this goal, the first section of the paper offers a historical overview of the evolution of the tourism sector in Cyprus up to 1974. The second section of the paper examines the post-1974, period, when the island was divided into separate geographical and political entities. The paper focuses on Northern Cyprus (TRNC), as a separate political and economic unit independent of Southern Cyprus (the Republic of Cyprus) and it pinpoints the main variables that have caused the tourism sector in the North to lag behind the South. Among these variables, internal factors (i.e., institutions) are of prime concern in this study as they have proven to be profoundly inefficient and irresponsive, which has resulted in the tourism sector not achieving its economic potential. The final part of the paper presents an organizational model designed to overcome the policy and planning problems of the tourism sector in the TRNC. The paper concludes that those institutions in charge of, and responsible for, the development of the tourism sector have failed to formulate and define a clear policy for this sector. This lack of clarity and direction in respect of policy, planning and strategy has resulted in no real, concrete integrative planning for the tourism sector. One of the other principal aims of the study is to answer the question as to why the North, has, for the last two and half decades, failed to develop a viable tourism sector despite the existing resources. The theoretical background for this study is based on a concept of "institutionalism" and tries to show the extent to which it aids understanding of the problems faced by less developed countries. This study contends that an analysis based on 'institutionalism' is also conducive to Island economies in general and North Cyprus's case in particular, it also shows the need for high profile involvement by the state in reviving economies in the absence of various resource endowments.engElsevier10.1016/j.tourman.2003.08.017info:eu-repo/semantics/closedAccessTourism developmentTourism institutional elementsTourism planningTourism in Turkish Republicof North CyprusAn institutional appraisal of tourism development and planning: the case of the Turkish Republic of North Cyprus (TRNC)articleTourism ManagementEastern Mediterranean University, Faculty of TourismTR216767261799411 Faculty of TourismTOU – Journal Articles: Publisher & Author Versions (Post-Print Author Versions) – Tourism
oai:i-rep.emu.edu.tr:11129/25852016-05-06T11:44:05Zhdl_11129_826Alipour, HabibKılıç, HasanZamani, Noushin2016-05-06T11:44:05Z2013-06-22Alipour, H., Kilic, H., & Zamani, N. (2013). The untapped potential of sustainable domestic tourism in Iran. Anatolia, 24(3), 468-483.1303-2917 (Print)2156-6909 (Online)http://dx.doi.org/10.1080/13032917.2013.819471http://hdl.handle.net/11129/2585Due to copyright restrictions, the access to the publisher version (published version) of this article is only available via subscription. You may click URI and have access to the Publisher Version of this article through the publisher web site or online databases, if your Library or institution has subscription to the related journal or publication.The majority of tourism literature focuses on international tourism; however, domestic
tourism for specific destinations, such as Iran, can contribute to job creation, heritage
protection, regional integration, and cross-cultural understanding. The market for
domestic tourism in Iran has been downplayed and its true value has been
underutilized. This study assumes that the present apathy towards tourism is reinforced
by the public sector’s lack of decisive governance towards the tourism industry where
the public sector “can best act to mediate contemporary tourism-related social,
economic, political and environmental policy problems” (Hall, 2011, p. 439). Drawing
on “culture-ideology of consumerism” and “ecological economics” theories, study
revealed that critiques of international mass tourism have convincing argument that
domestic tourism is a domestic investment with a sustainable agenda.engTaylor & Francis (Routledge)10.1080/13032917.2013.819471info:eu-repo/semantics/closedAccessdomestic tourismtourism planningglobal tourismsustainable tourismThe untapped potential of sustainable domestic tourism in IranarticleAnatoliaEastern Mediterranean University, Faculty of TourismTR21676724346848311 Faculty of TourismTOU – Journal Articles: Publisher & Author Versions (Post-Print Author Versions) – Tourism
oai:i-rep.emu.edu.tr:11129/25842016-05-06T11:39:58Zhdl_11129_826Karatepe, Osman M.Kılıç, Hasan2016-05-06T11:39:58Z2015-07Karatepe, O. M., & Kilic, H. (2015). Does Manager Support Reduce the Effect of Work–Family Conflict on Emotional Exhaustion and Turnover Intentions?. Journal of Human Resources in Hospitality & Tourism, 14(3), 267-289.1533-2853 (online)1533-2845 (print)http://dx.doi.org/10.1080/15332845.2015.1002069http://hdl.handle.net/11129/2584Due to copyright restrictions, the access to the publisher version (published version) of this article is only available via subscription. You may have access to the Publisher Version of this article through the publisher web site or online databases, if your Library or institution has subscription to the related journal or publication.The purpose of this study is to examine manager support as a moderator
of the effects of three components of work–family conflict on
emotional exhaustion and turnover intentions. Respondents were
full-time frontline employees in the travel agency industry in the
Turkish Republic of Northern Cyprus. The results demonstrate that
manager support mitigates the positive effects of time- and behaviorbased
work–family conflict on emotional exhaustion. The results
further reveal that manager support reduces the positive effects of
time- and strain-based work–family conflict on turnover intentions.
Based on the results of the empirical investigation, this study
offers management implications and future research directions.engTaylor & Francis (Routledge)10.1080/15332845.2015.1002069info:eu-repo/semantics/closedAccessemotional exhaustionmanager supporttravel agenciesturnover intentionswork–family conflictDoes Manager Support Reduce the Effect of Work–Family Conflict on Emotional Exhaustion and Turnover Intentions?articleJournal of Human Resources in Hospitality and TourismEastern Mediterranean University, Faculty of Tourism14326728911 Faculty of TourismTOU – Journal Articles: Publisher & Author Versions (Post-Print Author Versions) – Tourism
oai:i-rep.emu.edu.tr:11129/26562016-05-18T23:00:39Zhdl_11129_826Ardahan, M. Güven2016-05-18T20:09:36Z2007Ardahan, M. Güven (2007) "The Influence of Selected Antecedents of Frontline Employee's Perceptions of Service Recovery Performance," Hospitality Review: Vol. 25: Iss. 2, Article 1.0739-7011http://hdl.handle.net/11129/2656The file in this item is the publisher version (published version) of the article.The purpose of this study is to determine the potential impact of selected organizational factors on boundary spanning-role employees’ perceptions of service recovery performance. This study also aims to assess the impact of service recovery performance on the intention to leave the job and extrinsic job satisfaction. This study uses a sample of front line employees in Belek, Antalya, Turkey. The empirical findings revealed that education, team work and role ambiguity as frontline job perceptions were found to exert positive influences on the service recovery performance, but, empowerment, reward, and organizational commitment were found to have negative effects on the service recovery performance.eng1. Fiu Hospitality Review and 2. Flu School of Hospitality and Tourism Managementinfo:eu-repo/semantics/openAccessEmplyee PercemtionTurkeyEmpowermentServiceJob SatisfactionThe Influence of Selected Antecedents of Frontline Employee 's Perceptions of Service Recovery PerformancearticleFiu Hospitality ReviewEastern Mediterranean University, Faculty of Tourism25283211 Faculty of TourismTOU – Journal Articles: Publisher & Author Versions (Post-Print Author Versions) – Tourism
oai:i-rep.emu.edu.tr:11129/26652016-05-21T23:00:28Zhdl_11129_826Öztüren, Ali2016-05-21T09:18:52Z2013Öztüren, A. (2013) “Effects of Electronic Trust on Purchase Intentions in Online Social Review Networks: The Case of Tripadvisor.com”, Life Sci J: Acta Zhengzhou University Overseas Edition, 10(2): 2002-2010. (ISSN: 1097-8135). http://www.lifesciencesite.com. 282 (Scopus)2372-613X (online)1097-8135 (print)http://hdl.handle.net/11129/2665The file in this item is the publisher version (published version) of the articleThe purpose of this research study is to examine the effects of trust beliefs on purchase intentions of trip planners within the context of online social review network by analyzing dimensions of e-trust and effects on purchase intentions. With the intention to test these effects a survey was executed and the data collected from 320 participants. Multiple regression analysis was conducted to analyze the hypotheses related to the factors affecting the overall electronic trust level and purchase intentions. The findings confirmed the existence of the significant effects of integrity, competence, benevolence and predictability dimensions on the overall electronic trust level. The standardized regression coefficients suggested that the integrity and benevolence contribute strongly; competency and predictability contribute moderately to overall trust. Additionally a series of stepwise regression analyses were also conducted with the purpose of determining the effect of trust dimensions on purchase intention of consumers to buy the product. The standardized regression coefficients suggested that the integrity and benevolence contributed strongly and competency contributed moderately to purchase intention, while predictability was not a significant contributor in the model.engElsevierinfo:eu-repo/semantics/openAccessElectronic TrustSocial Review NetworksElectronic Trust DimensionsPurchase IntentionsEffects of Electronic Trust on Purchase Intentions in Online Social Review Networks: The Case of Tripadvisor.comarticleLife Science JournalEastern Mediterranean University, Faculty of TourismTR2386371022002201011 Faculty of TourismTOU – Journal Articles: Publisher & Author Versions (Post-Print Author Versions) – Tourism
oai:i-rep.emu.edu.tr:11129/26632016-05-20T23:00:27Zhdl_11129_826Bath, JoannaÖztüren, Ali2016-05-20T19:05:02Z2013Bath, J. and Öztüren A. (2013). “Impact Factors on Collaboration and Delivery Success in Professional Service B2B Supply Chains”, Asian Social Science; Vol. 9, No. 11; Canadian Center of Science and Education (Scopus)1911-2017 (print)1911-2025 (online)http://dx.doi.org/10.5539/ass.v9n11p201http://hdl.handle.net/11129/2663The file in this item is the publisher version (published version) of the article.Throughout times of market turbulences and even a financial crisis the service sector has established itself as the most important economic sector with a predicted ongoing growth in industrialized countries (Busse & Wagner, 2008; Leseure, 2010; Bouwman & De Vos & Hakker, 2008; Schniering, 2009; Walters 2012). With this there is also a growth in competition within the sector as well as an enlargement and enrichment of customer requirements (Peschl, 2010; Schroedl, 2011; Camarinha & Afsarmanesh & Koelmel, 2011). But these requirements are not a one-way-street: interdependencies between customers and service suppliers make relationships within the market of services very complex (Kotler & Keller, 2008). The study described in this article aims to shed light on these interdependencies that will later define, if a collaboration between a professional service company and its customer is successful and what the measures of success are in terms of evaluating and intangible product. Also these interdependencies will be translated into success factors that both customers and suppliers must apply in order to secure an attractive market position.engElsevier10.5539/ass.v9n11p201info:eu-repo/semantics/openAccessSupply chain managementProfessional service managementService productsCollaborationImpact factors on collaboration and delivery success in professional service B2B supply chainsarticleAsian Social ScienceEastern Mediterranean University, Faculty of TourismTR23863791120121211 Faculty of TourismTOU – Journal Articles: Publisher & Author Versions (Post-Print Author Versions) – Tourism
oai:i-rep.emu.edu.tr:11129/26592016-05-18T23:00:35Zhdl_11129_826Araslı, HüseyinBaradarani, Sarvnaz2016-05-18T20:15:06Z2014-01-081877-0428(print)1877-0428(online)http://dx.doi.org/10.1016/j.sbspro.2013.12.645http://hdl.handle.net/11129/2659The file in this item is the publisher version (published version) of the article.Extant tourism literature reveals that the travelers’ satisfaction from a tourist destination is a significant determinant of their post-holiday behaviors. The aim of this study was to investigate the effects of these variables on European tourist perspective and to examine the relationship between destination satisfaction and positive word of mouth of the tourists visiting Amman, Jordan. European travelers participated by filling out a self administered questionnaire. A sample of 208 tourists was collected through convenience sampling, at 3, 4 and 5 star hotels in Amman. The lodging and transportation dimensions were found to have an insignificant effect on destination satisfaction. Food and local cuisine, shopping and tourist attractions and environment and safety were found to have a significant effect on destination satisfaction. In spite of that lodging and restaurant facilities, transportation facilities and infrastructure were found to have insignificant effect on destination satisfaction.engElsevier10.1016/j.sbspro.2013.12.645info:eu-repo/semantics/openAccessDestination satisfactionEuropean touriststourismJordanpositive word of mouthEuropean Tourist Perspective on Destination Satisfaction in Jordan’s industriesarticleProcedia - Social and Behavioral SciencesEastern Mediterranean University, Faculty of TourismTR2193251091416142511 Faculty of TourismTOU – Journal Articles: Publisher & Author Versions (Post-Print Author Versions) – Tourism
oai:i-rep.emu.edu.tr:11129/26532016-05-18T20:06:09Zhdl_11129_432Ardahan, M. Güven2016-05-18T20:06:09Z2016-04-28DAÜ Turizm Fakültesi Dekan Yardımcısı Güven Ardahan ve Platform Başkanımız Çağatay Kaan Eren KIBRIS Genç TV'de "Güzel Bir Gün" adlı programa konuk oldular.https://www.youtube.com/watch?v=iwtm1UNeOOshttp://hdl.handle.net/11129/2653turinfo:eu-repo/semantics/openAccessDAÜ Turizm FakültesiGüven ArdahanÇağatay KaanKIBRISGüzel Bir GünPelin Oskay ile Güzel Bir GünvideoEastern Mediterranean University, Faculty of TourismTR22138611 Faculty of TourismConference Papers and Presentations – Tourism
oai:i-rep.emu.edu.tr:11129/26442016-05-18T23:00:37Zhdl_11129_826Araslı, HüseyinDaşkın, MustafaSaydam, Serdar2016-05-18T19:42:01Z20141877-0428(print)1877-0428(online)http://dx.doi.org/10.1016/j.sbspro.2013.12.643http://hdl.handle.net/11129/2644The file in this item is the publisher version (published version) of the article.This empirical study aims to investigate the effect of polychronicity (POLY) and intrinsic motivation (INT) as dispositional antecedents on frontline employees’ (FLEs) job satisfaction (JSAT) in hotel setting in North Cyprus. PLS method was used to analyze the hypothesized relationships. This paper presented an integrative model to test the aforementioned effects and relationships. The findings depicted that there was a positive significant relationship between INT and JSAT. On the other hand, the relationship between POLY and JSAT was not significant Education as a control variable was found to be negatively related to FLEs’ job satisfaction. Also, tenure was found to be positively related with job satisfaction. In the hospitality management literature, there is a paucity of empirical research conducted to examine the impact of POLY and INT on JSAT. Therefore, the current study provides implications for managers and lends further contributions to the related literature as well.engElsevier10.1016/j.sbspro.2013.12.643info:eu-repo/semantics/openAccessFrontline employeesHotelsPolychronicityIntrinsic motivationNorth Cyprus; Job satisfactionPolychronicity and Intrinsic Motivation as Dispositional Determinants on Hotel Frontline Employees’ Job Satisfaction: Do Control Variables Make a DifferencearticleProcedia - Social and Behavioral SciencesEastern Mediterranean University, Faculty of Tourism ; Girne American University, Faculty of BusinessTR219325TR250001TR1268681091395140511 Faculty of TourismTOU – Journal Articles: Publisher & Author Versions (Post-Print Author Versions) – Tourism
oai:i-rep.emu.edu.tr:11129/26432016-05-18T23:00:37Zhdl_11129_826Fiedler, MartinÖztüren, Ali2016-05-18T19:35:04Z2014Fiedler, M. and A. Öztüren (2014). “Online behavior and loyalty program participation parameters influencing the acceptance of contactless payment devices”, Research Journal of Applied Sciences, Engineering and Technology, 7 (15), pp. 3188-3197. (Scopus)2040-7467 (online)http://hdl.handle.net/11129/2643The file in this item is the publisher version (published version) of the article.This study explores the central perceptions of consumers influencing the decision to use contactless payment instruments. Aim is to define a customer core group narrowed down by several variables and to find a basis for a purposeful communication of advantages of the new payment process, as investment into this technology bears the risk of total loss if the customer group is declining acceptance and the image of a company might be excessively damaged. External variables in context with the usage of social online media and participation in customer loyalty programs have been selected to clarify possible impact. These factors offer comprehensive explanation and help interpreting mechanisms within the decision making process for acceptance of the payment technology. Data were collected in a survey with n = 1,294 customers in a major city in Northern Germany. Results are displayed in a technology acceptance model, using structural equation modelling and regression analysis. The study is not limited on mobile payment instruments in the traditional context respectively involving a mobile phone. On the contrary this analysis is made on the belief that any device can be enabled for contactless payment processes, such as traditional items like credit or debit cards. Customers shopping online have a higher perceived usefulness an customers participating in loyalty programs tend to understand the argument of the ease of use of the technology more than their counterparts.engMaxwell Scientific Organizationinfo:eu-repo/semantics/openAccessContactless PaymentCredit CardMobile PaymentRFIDTAMTechnology AcceptanceOnline Behavior and Loyalty Program Participation-parameters Influencing the Acceptance of Contactless Payment DevicesarticleResearch Journal of Applied Sciences, Engineering and TechnologyEastern Mediterranean University, Faculty of Tourism7153188319711 Faculty of TourismTOU – Journal Articles: Publisher & Author Versions (Post-Print Author Versions) – Tourism
oai:i-rep.emu.edu.tr:11129/26412016-05-18T23:00:36Zhdl_11129_826Öztüren, AliGüven, Sevil2016-05-18T19:10:08Z2009-01-01Öztüren, Ali and Güven Sevil. “Supply Chain Management as a Sustainable Performance Booster for the Accommodation Enterprises: Evidence from North Cyprus Tourism Sector”, International Journal of Business and Management, Vol. 4, No. 2, Feb., 2009.1833-3850http://dx.doi.org/10.5539/ijbm.v4n2p97http://hdl.handle.net/11129/2641The file in this item is the publisher version (published version) of the article.The main purpose of the article is to assess the supply chain practices of the hotels and to reveal effects of such practices on the hotels’ performance. Supply chain applications comprise relationships of hotels with their suppliers, tourism intermediaries and customers. In order to obtain sustainable performance development, hotel management should understand the key factors that have higher contribution. This study aims to investigate these factors as sources of superior performance in the competitive market place and to provide insights for directing resources. In this sense, hotels’ performances not only analyzed in terms of financial measures, but also non-financial measures. General conclusion of the study is that there is positive relationship between the supply chain practices of the hotels and their performance. Performance of the hotels in managing backward and forward linkages affects their success considerably that can be regarded as a source of competitive advantageengCanadian Center of Science and Education (CCSE)10.5539/ijbm.v4n2p97info:eu-repo/semantics/openAccessHospitality ManagementSupply Chain RelationshipsTourism SectorSupply Chain Management as a Sustainable Performance Booster for the Accommodation Enterprises: Evidence from North Cyprus Tourism SectorarticleInternational journal of business and managementEastern Mediterranean University, Faculty of Tourism429711111 Faculty of TourismTOU – Journal Articles: Publisher & Author Versions (Post-Print Author Versions) – Tourism
oai:i-rep.emu.edu.tr:11129/27792016-06-21T23:00:25Zhdl_11129_826Ibeogu, Patrick HenryÖztüren, Ali2016-06-21T09:43:46Z2015Patrick Henry Ibeogu and Ali Öztüren (2014). “Perception of Justice in Performance Appraisal and Effect on Satisfaction: Empirical Findings from Northern Cyprus Banks”, 3rd World Conference on Business, Economics and Management (BEM-2014) Rome-Italy, 09-11 April, Volume, 23, 964–969. ISSN 2212-5671 (Procedia-Social and Behavioral Sciences by Elsevier)2212-5671http://hdl.handle.net/11129/2779The file in this item is the publisher version (published version) of the article.Appraisals could be problematic; nevertheless they are deemed as necessary in organizational management. This is because workers might not always view appraisals as a positive measure. When the employees perceive appraisals to be fair, it emits positive attitude and vice versa. This study aimed to understand the perceptions of employees towards performance appraisals. Data (n=100) was gathered through questionnaires and administered to workers in the banks of Northern Cyprus. An overall
perception of respondents shows a positive rating towards interpersonal justice, distributive justice and procedural justice in performance appraisal (PA). While the respondents agreed to rating PA system positively, metrics that define high satisfaction
with the PA system was statistically low and non-significant. This can be due to the fact that the majority of these staff perceives PA to be compulsory or organizational routines, and did not evidently see how it affects their job or their career. Furthermore, satisfaction with PA system can only be translated when the employees see that a positive appraisal results in pay rise, promotion, training and development, awards, other monetary incentives such as benefits and insurance.engElsevierinfo:eu-repo/semantics/openAccessPerformance AppraisalJusticeEmployee SatisfactionNorthern Cyprus Banking IndustryPerception of Justice in Performance Appraisal and Effect on Satisfaction: Empirical Findings from Northern Cyprus BanksarticleProcedia Economics and FinanceEastern Mediterranean University, Faculty of TourismTR2386372396496911 Faculty of TourismTOU – Journal Articles: Publisher & Author Versions (Post-Print Author Versions) – Tourism
oai:i-rep.emu.edu.tr:11129/26622016-05-20T23:00:26Zhdl_11129_826Oladotun, Kolawole JuliusÖztüren, Ali2016-05-20T18:59:10Z2013-01-04Oladotun, K.J. and A. Öztüren (2013). “Motivational Factors Of Hospital Employees: Evidence From North Cyprus”, Interdisciplinary Journal Of Contemporary Research In Business (IJCRB), Volume 4, No 11, April, Canterbury, United Kingdom. (Indexed by EBSCO-Host, ABI/INFORM-ProQuest, Cabell, PsycINFO, ULRICH, DOAJ)2073-7122 (Online)2044-4621 (Print)http://hdl.handle.net/11129/2662The file in this item is the publisher version (published version) of the article.It is important for a service oriented organization to know and understand the motivating needs of its employees since employee motivation is a significant element of health systems‟ performance. Providing a motivating environment for employees becomes more important in the health-care system in our world today. This quantitative study helps to increase our awareness and knowledge of the influencing motivational attributes of a major private hospital staff in North Cyprus. It helps to examine the motivational attributes that hospital employees take important to their job satisfaction. Frederick Herzberg's motivation-hygiene theory was used as the theoretical framework for this study. The results shows that Herzberg‟s the „motivator‟ and „hygiene‟ factors are not enough predictors of job satisfaction, except for connectedness to the organization. Furthermore, the demographics are not also effective contributors to job satisfaction too.engCabells USAinfo:eu-repo/semantics/openAccessMotivationIntrinsic FactorsExtrinsic FactorsEmployeesJob SatisfactionMOTIVATIONAL FACTORS OF HOSPITAL EMPLOYEES: EVIDENCE FROM NORTH CYPRUSarticleINTERDISCIPLINARY JOURNAL OF CONTEMPORARY RESEARCH IN BUSINESS (IJCRB)Eastern Mediterranean University, Faculty of Business and Economics, Department of BusinessTR23863741210612311 Faculty of TourismTOU – Journal Articles: Publisher & Author Versions (Post-Print Author Versions) – Tourism
oai:i-rep.emu.edu.tr:11129/26612016-05-20T18:56:30Zhdl_11129_826Güneren, EbruÖztüren, Ali2016-05-20T18:55:09Z2008Güneren, Ebru and Ali Öztüren. “Influence of Ethnocentrıc Tendency of Consumers on Their Purchase Intentions in North Cyprus”, Journal of Euromarketing, ISSN: 1049-6483, Vol. 17 Iss. 3/4, December, 2008. (Scopus)1049-6483 (online)1528-6967 (print)http://dx.doi.org/10.1080/10496480802641096http://hdl.handle.net/11129/2661Due to copyright restrictions, the access to the publisher version (published version) of this article is only available via subscription. You may click URI and have access to the Publisher Version of this article through the publisher web site or online databases, if your Library or institution has subscription to the related journal or publication.This research investigates whether there is any variation in ethnocentric tendency levels of the consumers when their purchase intentions on the products from different countries of origin are considered. Consumers who are Turkish Cypriots formed the sample for the study. The purchase intention levels of the respondents toward both domestic and import products were compared and the results were evaluated in terms of ethnocentric tendency criteria. For the empirical investigation, consumer ethnocentric tendency and country of origin image perception scales were used. In light of the findings, highly ethnocentric respondents are most likely to purchase domestic products. Furthermore, significant relationships were found between demographic characteristics (gender, education level, and income) and ethnocentrism.engTaylor & Francis10.1080/10496480802641096info:eu-repo/semantics/closedAccessConsumer EthnocentrismCountry Of OriginCETSCALEPurchase İntentionInfluence of ethnocentric tendency of consumers on their purchase intentions in North CyprusarticleJournal of Euro-marketingEastern Mediterranean University, Faculty of TourismTR37053TR238637173-421923111 Faculty of TourismTOU – Journal Articles: Publisher & Author Versions (Post-Print Author Versions) – Tourism
oai:i-rep.emu.edu.tr:11129/26402016-05-18T23:00:33Zhdl_11129_432Fiedler, MartinKeppler, TimoÖztüren, Ali2016-05-18T19:06:44Z2012Fiedler, M., T. Keppler, and A. Öztüren. (2012) “Contactless Payment, a RFID Domain and Its Acceptance By Card Holders”, Interdisciplinary Management Research (IMR) Conference, VIII, 11-13 May, Osijek-Opatija, 2012, Conference Proceedings p. 103-112, ISSN 1847-0408, ISBN 978-953-253-079-7, Proceedings Indexes: Conference Proceedings Citation Index (CPCI) Thomson Reuters, EBSCOhost, RePEc EconPapers, Socionet).978-953-253-079-7847-0408http://hdl.handle.net/11129/2640Th e target group in a consumer environment often perceives RFID technology
as a threat. Th e question, however, is: does the perception of RFID contain the
potential to become a threat to the economic success of the investment in such
technology? Th e optimization potential of RFID technology - a driving factor in modern
supply chain management - is increasingly opening up new market segments in
other business processes. Among them are accelerated payments in the retail and
service sector, for example the programs PayPass, ExpressPay and payWave issued
by three global credit card companies or the new Girogo system for debit cards.
Prototypes for the integration in smart phones are in the test stage already. Th e step
of combining these two technologies opens up a mass market and off ers the opportunity
of developing a successful application on a worldwide scale.
Th is article examines the acceptance of RFID-based payment systems by the
end user. It defi nes relevant factors based on existing literature and evaluates them
empirically by using the Technology Acceptance Model in its version two.
JEL classifi cation: D12, D81, L81.
Keywords: RFID, TAM, acceptance, consumer, trade, retail, e-commerce, credit
card, debit card, contactless, payment, process, risk, investment, radio frequency
identifi cation, e-passport, survey, usefulness, ease of use, petrol station, gas station,
PayPass, payWave, ExpressPay, Girogo, NFC.engVIII. İnterdisciplinary Management Research (IMR) Conferenceinfo:eu-repo/semantics/openAccessRFIDTAMAcceptanceTradeRetailConsumerCONTACTLESS PAYMENT, A RFID DOMAIN AND ITS ACCEPTANCE BY CARD HOLDERSconferenceObjectInterdisciplinary Management ResearchEastern Mediterranean University, Faculty of Business and Economics, Department of BusinessTR23863710311211 Faculty of TourismConference Papers and Presentations – Tourism
oai:i-rep.emu.edu.tr:11129/27842016-06-21T10:01:23Zhdl_11129_826Karadal, HimmetAraslı, Hüseyin2016-06-21T10:01:23Z20090301-2212(print)1179-6391(online)http://dx.doi.org/10.2224/sbp.2009.37.2.175http://hdl.handle.net/11129/2784Due to copyright restrictions, the access to the publisher version (published version) of this article is only available via subscription. You may click URI and have access to the Publisher Version of this article through the publisher web site or online databases, if your Library or institution has subscription to the related journal or publication.In this study the effect of superior politics on frontline employees' behavioral and psychological outcomes was examined using data collected from 4- and 5-star hotels in Northern Cyprus. The research hypotheses were tested using LISREL 8.54 through path analysis. The model test results indicated that scarce resources are a significant determinant of superior politics. In addition, path analysis results showed mat superior politics and scarce resources have a significant negative association with subordinate performance. The model test findings also demonstrated that superior politics and scarce resources are negatively associated with job satisfaction. This research, however, failed to uncover a significant positive association between subordinate performance and job satisfaction. Similarly, scarce resources and subordinate performance did not have significant associations with job commitment.engScientific Journal Publishers10.2224/sbp.2009.37.2.175info:eu-repo/semantics/closedAccessorganizational politicssuperior politicstrust climatejob satisfactionorganizational commitment.The impacts of superior politics on frontline employees behavioral and psychological outcomesarticleSocial Behavior and Personality: an international journalEastern Mediterranean University, Faculty of TourismTR124788TR2193258217519011 Faculty of TourismTOU – Journal Articles: Publisher & Author Versions (Post-Print Author Versions) – Tourism
oai:i-rep.emu.edu.tr:11129/27782016-06-20T13:12:03Zhdl_11129_826Karatepe, OsmanAraslı, HüseyinKhan, Abdulrahim2016-06-20T12:43:22Z20071525-6480(print)1525-6499(online)http://dx.doi.org/10.1300/J149v08n04_02http://hdl.handle.net/11129/2778Due to copyright restrictions, the access to the publisher version (published version) of this article is only available via subscription. You may click URI and have access to the Publisher Version of this article through the publisher web site or online databases, if your Library or institution has subscription to the related journal or publication.This study aims to examine the effect of self-efficacy on job performance, job satisfaction, and affective organizational commitment using data collected from employees in three-, four-, and five-star hotels in Northern Cyprus as its setting. The research hypotheses were tested using LISREL 8.30 through path analysis. The model test results demonstrated that self-efficacy is a significant determinant of job performance. This study, however, failed to find a significant positive association between self-efficacy and job satisfaction. Although not hypothesized, the results of the present study revealed that job performance mediates the impact of self-efficacy on job satisfaction. In addition, the results of the path analysis showed that self-efficacy is among the significant predictors of affective organizational commitment. The model test results provided empirical support for the rest of the hypothesized relationships. Specifically, the path-analytic findings indicated that job satisfaction exerts a significant positive influence on affective organizational commitment. The model test results also demonstrated that job satisfaction and affective organizational commitment are negatively associated with intention to leave. Discussion of the results, implications for hotel managers, and future research directions are presented in the study.engInternational Journal of Hospitality & Tourism Administration10.1300/J149v08n04_02info:eu-repo/semantics/openAccessSelf-efficacyjob outcomeshotel industryNorthern CyprusThe Impact of Self-Efficacy on Job Outcomes of Hotel EmployeesarticleEastern Mediterranean University, Faculty of TourismTR21932584234611 Faculty of TourismTOU – Journal Articles: Publisher & Author Versions (Post-Print Author Versions) – Tourism
oai:i-rep.emu.edu.tr:11129/27152016-06-01T08:52:03Zhdl_11129_2199hdl_11129_826Arasli, HuseyinEkiz, Erdogan HaktanKatircioglu, Salih Turan2016-06-01T08:52:03Z20080952-6862(print)1758-6542(online)http://dx.doi.org/10.1108/09526860810841129http://hdl.handle.net/11129/2715Due to copyright restrictions, the access to the publisher version (published version) of this article is only available via subscription. You may click URI and have access to the Publisher Version of this article through the publisher web site or online databases, if your Library or institution has subscription to the related journal or publication.Purpose - The purpose of this research is to develop and compare some determinants of service quality in both the public and private hospitals of Northern Cyprus. There is considerable lack of literature with respect to service quality in public and private hospitals. Design/method/approach - Randomly, 454 respondents, who have recently benefited from hospital services in Famagusta, were selected to answer a modified version of the SERVQUAL Instrument. The instrument contained both service expectations and perceptions questions. Findings - This study identifies six factors regarding the service quality as perceived in both public and private Northern Cyprus hospitals. These are: empathy, giving priority to the inpatients needs, relationships between staff and patients, professionalism of staff, food and the physical environment. Research results revealed that the various expectations of inpatients have not been met in either the public or the private hospitals Research implications/limitations - At the micro level, the lack of management commitment to service quality in both hospital settings leads doctors and nurses to expend less effort increasing or improving inpatient satisfaction. Hospital managers should also satisfy their employees, since job satisfaction leads to customer satisfaction and loyalty. Additionally, hospital administrations need to gather systematic feedback from their inpatients, establish visible and transparent complaint procedures so that inpatients' complaints can be addressed effectively and efficiently. Originality/value - The hospitals need to organize training sessions based on the critical importance of service quality and the crucial role of inpatient satisfaction in the health care industry. Future studies should include the remaining regions in Cyprus in order to increase research findings' generalizability. Additionally, including other dimensions such as hospital processes and discharge management and co-ordination may provide further insights into understanding inpatients' perceptions and intentionsengEmerald Group Publishing10.1108/09526860810841129info:eu-repo/semantics/closedAccessCyprus, Private hospitalsPublic sector organizations, Patients, Customer services quality, Hospitals, HospitalsPrivate - organization & administration, Hospitals, Public - organization & administration, Quality Indicators, Health Care - organization & administrationQuality Assurance, Health Care - organization & administration, Health care delivery, Customer services, Quality of service, Statistical analysis, StudiesGearing service quality into public and private hospitals in small islands: Empirical evidence from CyprusarticleInternational Journal of Health Care Quality AssuranceEastern Mediterranean University, Faculty of Tourism, Faculty of Business and Economics, Cyprus International UniversityTR219325TR230894TR21888921182303 Faculty of Business and Economics11 Faculty of TourismBE – Journal Articles: Publisher & Author Versions (Post-Print Author Versions) – Business and EconomicsTOU – Journal Articles: Publisher & Author Versions (Post-Print Author Versions) – Tourism
oai:i-rep.emu.edu.tr:11129/27732016-06-20T11:59:59Zhdl_11129_826Araslı, HüseyinBavık, AliEkiz, Erdoğan Haktan2016-06-20T11:59:59Z20060144-333X(print)1758-6720(online)http://dx.doi.org/10.1108/01443330610680399http://hdl.handle.net/11129/2773Due to copyright restrictions, the access to the publisher version (published version) of this article is only available via subscription. You may click URI and have access to the Publisher Version of this article through the publisher web site or online databases, if your Library or institution has subscription to the related journal or publication.The purpose of this study is to investigate the potential effects of nepotism on human resource management (HRM) practices through the use of Turkish Cypriot hotel employees in three, four, and five star accommodation establishments in Northern Cyprus. The principal finding is that nepotism has a significant negative effect on HRM, job satisfaction, quitting intention, and negative word of mouth. The study also shows that HRM exerts a significant positive effect on job satisfaction. This study reveals that nepotism is an unprofessional phenomenon that provides benefits merely to the family members or close friends. Therefore, nepotism paralyzes human resource practices and affects the level of satisfaction among employees.engEmerald Group Publishing10.1108/01443330610680399info:eu-repo/semantics/closedAccessStatistical analysisJob satisfactionHuman resource managementStudiesNepotism, Hotels & motelsThe effects of nepotism on human resource management: The case of three, four and five star hotels in Northern CyprusarticleInternational Journal of Sociology and Social PolicyEastern Mediterranean University, Faculty of TourismTR219325TR230894267/829530811 Faculty of TourismTOU – Journal Articles: Publisher & Author Versions (Post-Print Author Versions) – Tourism
oai:i-rep.emu.edu.tr:11129/27442016-06-16T10:30:29Zhdl_11129_826Araslı, HüseyinAhmadeva, Lillia2016-06-16T10:30:29Z20040952-6862(print)1758-6542(online)http://dx.doi.org/10.1108/09526860410532775http://hdl.handle.net/11129/2744Due to copyright restrictions, the access to the publisher version (published version) of this article is only available via subscription. You may click URI and have access to the Publisher Version of this article through the publisher web site or online databases, if your Library or institution has subscription to the related journal or publication.Given the fast diffusion and growing prominence of quality management in many industries, a new model for healthcare is designed which could serve as a serious contributor to health practices in third world countries. The aim of this research is to show the way that public and private hospitals in Cyprus function, and answer the question of how to increase total quality using public opinion in the healthcare industry in developing countries. Finally, having compared the total quality efforts of public and private hospitals in the Famagusta region of Cyprus, we conclude that the public sector is in a much worse position than the private sector in terms of total quality.engEmerald Group Publishing10.1108/09526860410532775info:eu-repo/semantics/closedAccessTotal quality; Studies; Hospitals; Public opinionDeveloping countries; LDCs; Public sectorComparative analysis"No more tears!" A local TQM formula for health promotionarticleInternational Journal of Health Care Quality AssuranceEastern Mediterranean University, Faculty of TourismTR21932517313514511 Faculty of TourismTOU – Journal Articles: Publisher & Author Versions (Post-Print Author Versions) – Tourism
oai:i-rep.emu.edu.tr:11129/27432016-06-16T10:28:45Zhdl_11129_826Karatepe, OsmanAvcı, TurgayAraslı, Hüseyin2016-06-16T10:28:45Z20041533-2969(print)1533-2977(online)http://dx.doi.org/10.1300/J396v25n03_01http://hdl.handle.net/11129/2743Due to copyright restrictions, the access to the publisher version (published version) of this article is only available via subscription. You may click URI and have access to the Publisher Version of this article through the publisher web site or online databases, if your Library or institution has subscription to the related journal or publication.This study develops and tests a model which examines the effects of job standardization and job satisfaction on service quality by using Turkish frontline employees in multiple service industries in Northern Cyprus as its setting. Study results show that job standardization and job satisfaction exert significant positive effects on service quality. Empirical evidence also suggests that job standardization has a significant positive impact on job satisfaction. Implications of the results for service managers and avenues for further research are discussed in the study.engTaylor & Francis10.1300/J396v25n03_01info:eu-repo/semantics/closedAccessJob standardizationjob satisfactionservice qualityNorthern CyprusEffects of Job Standardization and Job Satisfaction on Service QualityarticleServices Marketing QuarterlyEastern Mediterranean University, Faculty of TourismTR217629TR21932525311711 Faculty of TourismTOU – Journal Articles: Publisher & Author Versions (Post-Print Author Versions) – Tourism
oai:i-rep.emu.edu.tr:11129/27222016-06-02T11:41:18Zhdl_11129_826Kayaman, RüçhanAraslı, Hüseyin2016-06-02T11:41:18Z20070960-4529http://dx.doi.org/10.1108/09604520710720692http://hdl.handle.net/11129/2722Due to copyright restrictions, the access to the publisher version (published version) of this article is only available via subscription. You may have access to the Publisher Version of this article through the publisher web site or online databases, if your Library or institution has subscription to the related journal or publication.The paper aims to explore interrelations of the four brand equity components; brand awareness, brand loyalty, perceived quality and brand image in hotel industry and improve the conceptualization of customer-based hotel brand equity. The paper is based on the recommendations of previous studies, the scale constructed to measure consumer-based brand equity included brand awareness, brand loyalty, perceived quality and brand image. The present study used a sample of 345 actual customers from 11 different countries whose accommodation in North Cyprus hotels was used to test the relations of the proposed model Path analysis. The findings in this paper support the three-dimensional model of customer-based brand equity in hotel industry. Brand awareness dimension was not found significant in the tested model for hotels. The present study contributes to the understanding of customer-based brand equity measurement by examining the dimensionality of this construct. Further research in this paper should attempt to examine brand equity across many different hotel categories. This will give the opportunity to make comparisons between different hotels' products and this concept. Furthermore, intra relationship of customer based-brand equity components on the hotel performance needs to be investigated. The paper shows that hotel managers and executives should try to influence; perceived quality, brand loyalty, brand image and brand awareness in their organizations and design their service delivery process by considering relations between customer based brand equity components. The principal contribution of the paper is that it provides important insights into the development and measurement of customer based hotel brand equity scale and limited hotel brand equity literature.engEmerald Group Publishing10.1108/09604520710720692info:eu-repo/semantics/closedAccessBrand equity, Brand image, Hotels, CyprusBrand loyalty, Turkey, Brand awarenessCustomer relations, Quality of service, Studies, Hotels & motelsCustomer based brand equity: evidence from the hotel industryarticleManaging Service Quality: An International JournalEastern Mediterranean University, Faculty of TourismTR219315TR2193251719210911 Faculty of TourismTOU – Journal Articles: Publisher & Author Versions (Post-Print Author Versions) – Tourism
oai:i-rep.emu.edu.tr:11129/27172016-06-02T23:00:26Zhdl_11129_826Ekiz, Erdoğan HaktanAraslı, HüseyinFarivarsadri, GuitaBavık, Ali2016-06-02T10:54:16Z20081990-3839http://hdl.handle.net/11129/2717The file in this item is the publisher version (published version) of the articleThe main aim of the study is to determine what kind of complaints students have, how universities react
to these complaints, and how relevant reactions affect justice perceptions, complainant satisfaction,
exit and negative word of mouth intensions of the students. In order to find out students’ perceptions
on university responses to their complaints, the justice dimensions; procedural, interactional,
distributive, from relevant services marketing literature, are utilized. Moreover, the effects of these
perceived justice dimensions on students’ complaint satisfaction, exit and negative word of mouth
intentions are measured. Path analysis results show that all justice dimensions exert significant effects
on complainant satisfaction, exit and negative word of mouth intensions. Discussions of the results,
implications for university administrations for better marketing activities, limitations and avenues for
future research are also presented in the studyengAcademic Journalsinfo:eu-repo/semantics/openAccessStudent complaintsperceived justice dimensionsmarketing, path analysisNorthern Cyprus UniversitiesMeasuring organizational responses to the student complaints in the perceived justice framework: Some evidence from northern cyprus universitiesarticleEducational Research and ReviewsEastern Mediterranean University, Faculty of Business and Economics, Faculty of TourismTR230894TR219325TR2188953724625611 Faculty of TourismTOU – Journal Articles: Publisher & Author Versions (Post-Print Author Versions) – Tourism
oai:i-rep.emu.edu.tr:11129/27322016-06-13T23:00:31Zhdl_11129_79Araslı, HüseyinNamin, Boshra Hejraty2016-06-13T05:14:05Z2016-012016-01Namin, Boshra Hejraty. (2016). Do Social Stressors Moderate the Effect of Polychronicity on Job Performance? Evidence from Four and Five-Star Hotels. Thesis (M.S.), Eastern Mediterranean University, Institute of Graduate Studies and Research, Faculty of Tourism, Famagusta: North Cyprus.http://hdl.handle.net/11129/2732Master of Science in Tourism Management. Thesis (M.S.)--Eastern Mediterranean University, Faculty of Tourism, 2016. Supervisor: Prof. Dr. Hüseyin Araslı.Polychronicity refers to the extent to which people prefer to be engaged in two or more tasks or events at the same time and believe their preference is the best way to do things. The present empirical study developed and tested a model that examined the effect of polychronicity on frontline employees’ job performance in hotel industry; and at the same time, the moderating effects of supervisor, coworker and customer incivility as stressors is considered in the relationship between polychronicity and employee’s job performance. Data was obtained from frontline employees in the four and five-star hotels in Northern Cyprus. The results suggest that polychronicity stimulate high employees’ job performance. Customer incivility negatively and significantly influences job performance. Customer incivility moderates the relationship between polychronicity and job performance. That is, high customer incivility weakens the positive relationship between polychronicity and job performance. Coworker incivility did not influence job performance. Coworker incivility failed to moderate the relationship between polychronicity and job performance. Supervisor incivility did not influence job performance. Supervisor incivility moderates the relationship between polychronicity and job performance. That is, high supervisor incivility weakens the positive relationship between polychronicity and employees’ job performance. Managerial implications and propositions to spark and guide future research are highlighted. Keywords: Polychronicity, Supervisor incivility, Coworker incivility, Customer incivility, Hotel frontline employees, Job performance.ÖZ: Polikronisite, iki veya ikiden fazla göreve veya organizasyona eş zamanlı olarak dahil olmayı tercih eden ve kendi tercihlerinin bu işleri yapmak için en iyisi olduğuna inanan kişiler kapsamını ifade etmektedir. Gözleme dayalı mevcut çalışma; polikronisitenin otel endüstrisinde olan ön büro çalışanlarının iş performansı üzerindeki etkisini inceleyen bir modeli geliştirip test etmiştir ve aynı zamanda polikronisite ve çalışanın iş performansı arasındaki ilişkide stres etkenleri olarak müdür, iş arkadaşı ve müşteri nezaketsizliğinin düzenleyici etkilerini de düşünmekteyiz. Bilgiler, Kuzey Kıbrıs’ta bulunan dört ve beş yıldızlı otellerdeki ön büro çalışanlarından elde edilmiştir. Elde edilen sonuçlar, polikronisitenin çalışanlarda yüksek iş performansını tetiklediğini ortaya koymaktadır. Müşteri nezaketsizliği olumsuz ve önemli ölçüde iş performansını etkilemekte olup ayrıca polikronisite ve iş performansı arasındaki ilişkiyi düzenlemektedir. Yani, müşterinin aşırı nezaketsizliği polikronisite ve iş performansı arasındaki olumlu ilişkiyi güçsüzleştirmekredir. İş arkadaşının nezaketsizliği iş performansını etkilememektedir yani başka bir deyişle; iş arkadaşının nezaketsizliği polikronisite ve iş performansı arasındaki ilişkiyi düzenleme de başarısız olmuştur. Müdürün nezaketsizliği iş performansını etkilememektedir ve polikronisite ile iş performansı arasındaki ilişkiyi düzenlemektedir. Yani, müdürün aşırı nezaketsizliği polikronisite ve çalışanların iş performansları arasındaki pozitif ilişkiyi güçsüzleştirmektedir. Yönetimsel tavsiyeler, teşvik etmek için öneriler ve daha sonraki araştırmalar için yol gösterme vurgulanmıştır. Anahtar Kelimeler: Polikronisite, Müdürün Nezaketsizliği, İş Arkadaşının Nezaketsizliği, Müşteri nezaketsizliği, Ön Büro Otel Çalışanları, İş Performansı.engEastern Mediterranean University (EMU) - Doğu Akdeniz Üniversitesi (DAÜ)info:eu-repo/semantics/openAccessTourismEmployees - Abuse of - Quality of work life - Job stressCustomer relations - Work environment - Psychological aspectsEmployee Motivation - Job Satisfaction - Hotels - Cyprus, NorthPolychronicity,Supervisor incivilityCoworker incivilityCustomer incivilityHotel frontline employeesJob performanceDo Social Stressors Moderate the Effect of Polychronicity on Job Performance? Evidence from Four and Five-Star HotelsmasterThesisEastern Mediterranean University, Faculty of Tourism, Department of Tourism Management11 Faculty of TourismTheses (Master's and Ph.D) – Tourism
oai:i-rep.emu.edu.tr:11129/27372016-06-13T23:00:32Zhdl_11129_79Karatepe, Osman M.Ehsani, Elaheh2016-06-13T12:09:01Z2011-012011Ehsani, Elaheh. (2011). Antecedents of Work-Related Depression among Frontline Hotel Employees: A Study in Iran. Thesis (M.S.), Eastern Mediterranean University, Institute of Graduate Studies and Research, School of Tourism and Hospitality Management, Famagusta: North Cyprus.http://hdl.handle.net/11129/2737Master of Science in Tourism Management. Thesis (M.S.)--Eastern Mediterranean University, School of Tourism and Hospitality Management, Dept. of Tourism and Hospitality Management, 2011. Supervisor: Assoc. Prof. Dr. Osman M. Karatepe.The purpose of this thesis is to develop and test a research model that examines burnout as a full mediator of the effects of customer verbal aggression and perceptions of organizational politics on work-related depression. Data were collected from service employees (i.e., employees with intense face-to-face or voice-to-voice interactions with customers) in the four- and five-star hotels in Iran. Such data were collected with a one-week time lag. These relationships were tested using LISREL 8.30 through path analysis.
According to the results, customer verbal aggression and perceptions of organizational politics exacerbated burnout (i.e., exhaustion and disengagement). The results demonstrated that exhaustion did not have any significant effects on depression. However, the results showed that disengagement triggered depression. The results of this study revealed that disengagement fully mediated the effects of customer verbal aggression and perceptions of organizational politics on depression. Based on the study findings, implications for management and limitations and implications for future studies are also presented in this thesis. KeyWords: Burnout, Customer Verbal Aggression, Employees’ Perceptions of Organizational Politics, Iran, Work-Related Depression.Bu tezin amacı, müşterilerin sözlü saldırgan davranışları ile çalışanların örgütsel politika algılamalarının işten tükenmişlik sendromu aracılığıyla iş kökenli depresyon üzerindeki etkilerini inceleyen bir araştırma modelini geliştirmek ve test etmektir. Veri Iran’da dört ve beş yıldızlı otellerde çalışan servis personelinden (müşterilerle yoğun bir şekilde bire bir iletişimde bulunan çalışanlar) toplanmıştır. Söz konusu veri bir haftalık süreyle iki ayrı zaman diliminde toplanmıştır. Bu ilişkiler, LISREL 8.30’da yol analizi kullanılarak test edilmiştir. Çalışmanın bulgularına göre, müşterilerin sözlü saldırgan davranışları ile çalışanların örgütsel politika algılamaları işten tükenmişlik sendromunu (fiziksel ve duygusal yorgunluk ile işten ve insanlardan uzaklaşma/soğuma) artırmıştır. Bulgular, fiziksel ve duygusal yorgunluğun depresyon üzerinde herhangi bir anlamlı etkisinin
olmadığını göstermiştir. Ancak, bulgular, işten ve insanlardan uzaklaşmanın depresyonu tetiklediğini ortaya koymuştur. Bu çalışmanın bulguları, müşterilerin sözlü saldırgan davranışları ile çalışanların örgütsel politika algılamalarının işten ve insanlardan uzaklaşma aracılığıyla depresyonu artırdığını göstermiştir. Bu tezde bulgular doğrultusunda yönetsel belirlemelere ve araştırmanın sınırları ile gelecek araştırmalar için önerilere de yer verilmiştir. Anahtar Kelimeler: Çalışanların Örgütsel Politika Algılamaları, İran, İş Kökenli Depresyon, İşten Tükenmişlik, Müşterilerin Sözlü Saldırgan Davranışları.engEastern Mediterranean University - Doğu Akdeniz Üniversitesiinfo:eu-repo/semantics/openAccessTourism and Hospitality ManagementBornout, Customer Verbal Aggression, Employees Perceptions of Organizational Politics, Iran, Work-Related DepressionAntecedents of Work-Related Depression amongmasterThesisEastern Mediterranean University, Faculty of Tourism11 Faculty of TourismTheses (Master's and Ph.D) – Tourism
oai:i-rep.emu.edu.tr:11129/28022016-06-23T23:00:29Zhdl_11129_79Alipour, HabibOsumeje, Benjamin Omeiza2016-06-23T10:46:53Z2015-092015Osumeje, Benjamin Omeiza. (2015). Medical Tourism Potentials and Prospects: The Case of TRNC.. Thesis (M.S.), Eastern Mediterranean University, Institute of Graduate Studies and Research, Faculty of Tourism, Famagusta: North Cyprus.http://hdl.handle.net/11129/2802Master of Science in Tourism Management. Thesis (M.S.)--Eastern Mediterranean University, Faculty of Tourism, 2015. Supervisor: Prof. Dr. Habib Alipour.This research looked into the possibility of TRNC becoming a leading destination in the Mediterranean region for medical tourism. Medical tourism is one of the potential part that have been overlooked and neglected in TRNC despite it’s potential for a lucrative medical tourism. While Medical tourism has started gaining ground in other third world countries. This study has aimed to investigate and explore the potential and challengies of medical tourism in trnc for this purpose a qualitative research approach was applied and employed an indept interview have been uterlized based on non probability sampliing respondent within the Ministry of Tourism and Ministry of Health have been interviewed to further the spectrum of the research private clinics are also included , this study has also tried to interview some patients .the finding of the study at the end of this research that if the Government of TRNC can build a profitable medical tourism as it possess a reasonably medical infrastructure.However as the study revealed Government and private sector have been complacent and overlooked the potential of this type of Tourism.One of the study also revealed one of the main challengies facing officials is commitment to introduce and build TRNC as a destination for medical tourist.
Keywords:Medical Tourism, Potentials, Medical tourism challengies, organizational issues and TRNC.ÖZ:
Tıbbi Turizm, Singapur, Taylant, Brazilya, Malazya ve Hindistan gibi 3. Dünya ülkelerinde zemin kazanmıştır. Bu ülkeler 3. Dünya fiyatlarıyla 1. Dünya mükemmelliği sunuyorlar. Dolayısı ile, daha çok turist celbederek ve daha fazla kalmalarını sağlayarak, bütün dünyadan turist kazanıyorlar. KKTC ekonomisi turizme yüksek düzeyde bağlıdır, ama zaman zaman bir kaç faktör sonucu Turizm`den gelebilecek yararların hepsinden faydalanamamıştır. Bu araştırma KKTC`in Akdeniz`de tıbbi turizmin öncül istikametine çevrilmesinin mümkünlüğünü araştırdı. Araştırma sonucu, KKTC hükumetinin artık Yakın Doğu Hastanesinin yapmış olduğu mükemmellik temelini yükselteceği taktirde, onun yakın zamanda öncülüğü ele alacağı ortaya çıkmıştır. Bunun yanısıra, uygun fiyat meselesinin de ciddi tartışma konusu olması gerekmektedir.engEastern Mediterranean University (EMU) - Doğu Akdeniz Üniversitesi (DAÜ)info:eu-repo/semantics/openAccessTourismMedical tourism - Cyprus (Turkish Republic of Northern Cyprus, 1983-)Medical tourism - Marketing of Health ServicesMedical TourismPotentialsMedical tourism challengiesorganizational issues and TRNCMedical Tourism Potentials and Prospects: The Case of TRNCmasterThesisEastern Mediterranean University, Faculty of Tourism, Department of Tourism Management11 Faculty of TourismTheses (Master's and Ph.D) – Tourism
oai:i-rep.emu.edu.tr:11129/28082016-06-23T23:00:29Zhdl_11129_79Maloney, İlkay YorgancıMopecha, Ngwi Becky2016-06-23T11:56:23Z2016-012016Mopecha, Ngwi Becky. (2016). Barriers to People with Disabilities in the Tourism and Hospitality Industry: A Case Study of Buea in the South West Region of Cameroon . Thesis (M.S.), Eastern Mediterranean University, Institute of Graduate Studies and Research, Faculty of Tourism, Famagusta: North Cyprus.http://hdl.handle.net/11129/2808Master of Science in Tourism Management. Thesis (M.S.)--Eastern Mediterranean University, Faculty of Tourism, 2016. Supervisor: Assist. Prof. Dr. İlkay Yorgancı Maloney.The continuous increase in population growth in the world and the impact of tourism to the economy of many nations is a call for concern. Disability remains a human condition which might result from a biological developmental disorder which is either permanent or temporal or encountered in the course of life. We must break the boundaries that discriminate against disability at every level in our society (World Bank & WHO,9/6/2011).Yet some destinations still have barriers that limit the participation of all consumers. This is true for people with disabilities (PWDs) whose number grows alongside population growth. Most developing countries cannot fully satisfy the needs and wants of this niche market in terms of the development and marketing of tourism. This research investigated barriers associated with tourism for PWDs in the town of Buea, South West Region of Cameroon.
The study used an inductive approach to research. Through qualitative research strategy an in-depth study of the research area was achieved. Purposive sampling technique enable the researcher to interrogate officials responsible for tourism development and business operators in the sector on how and what is done to ensure a barrier free tourism that grants equal opportunities to all.
This work is the first to have researched on barriers to PWDs in the tourism and hospitality sector of the region. It serves as an eye opener to the public, developers and officials responsible in the execution of functions to ensure accessible tourism and social inclusion in the sector. The results indicated that the tourism industry of the region is not fully developed to accommodate the niche market, a potential
source of profit for tourism investors. It is partially inclusive but not without barriers. The solution to this include; intensive sensitization, education, implementation of law and sanctions.
Keywords: Tourism, Disability, Barriers, Social Inclusion, Accessibility.ÖZ: Dünya genelinde, devamlı bir şekilde gerçekleşen nüfüs artışı ve turizmin birçok ülke ekonomisi üstündeki etkisi dikkat edilecek iki durum haline geldi. Engellilik biyolojiksel sebeplerden dolayı geçici veya kalıcı bir şekilde insanların yaşamına etki edebiliyor. Engelli insanlara karşı toplumda bulunan bariyerleri her yönden kaldırmalıyız (World Bank & WHO, 9/6/2011). Maalesef bazı turizm destinasyonları engelli tüketicilerin katılımını kısıtlayan veya imkansızlaştıran bazı bariyerler bulunduruyor. Nüfüs arttıkca engelli insanların sayısı da doğru orantılı bir şekilde artıyor. Gelişmekte olan birçok ülke turizm ve pazarlamacılıkta niş pazarları karşılayamıyor. Bu araştırma Kamerun‟un Güney Batısında bulunan Buea şehrindeki turizmle ilgili bariyerleri incelemeyi hedefliyor. Bu araştırma “Qualitative” araştırma yöntemi kullanılarak derin bir araştırma alanı oluşturuldu. Amaca yönelik örnekleme kullanan araştırmacı bu şekilde turizm yetkililerini sorgulayabiliyor.Bu sorgulama esnasında turizmde herkese eşit firsat tanımak için ne yapıldığını ve nasıl yapıldığını öğrenebiliyor. Bu araştırma bölgedeki turizmin içinde olan bariyerler hakkında yapılan ilk araştırma olma özelliğini taşıyor. Araştırma bölgede geliştirmeci olan insanlara, yetkililere, ve aynı zamanda ise normal halka önemli bilgiler sunuyor. Bu bilgiler herkesin ulaşabileceği turizm ve sektördeki sosyal katılımcılık konusunda insanları aydınlatıyor. Sonuçlar, bölgedeki turizmin niş pazarlara ulaşmak için yeterli gelişmis olmadığını gösterip, geliştirmecilere kar elde etmek için potansiyel alanlar gösteriyor. Biraz katılımcı olan bölge turizminde bir takım bariyer eksik değil. Problem bu bariyerler ise, çözüm yoğun hassaslaşma, eğitim ve yasaların yerine getirilmesi olarak gözüküyor.
Anahtar Kelimeler: Turizm engellilik, bariyerler, sosyal katılımcılık ulaşılabirlik.engEastern Mediterranean University (EMU) - Doğu Akdeniz Üniversitesi (DAÜ)info:eu-repo/semantics/openAccessTourismPeople with disabilities - Tourism - CameroonBarrier - free design - TourismDisabilityBarriersSocial InclusionAccessibilityBarriers to People with Disabilities in the Tourism and Hospitality Industry: A Case Study of Buea in the South West Region of CameroonmasterThesisEastern Mediterranean University, Faculty of Tourism11 Faculty of TourismTheses (Master's and Ph.D) – Tourism
oai:i-rep.emu.edu.tr:11129/28682016-08-18T23:00:39Zhdl_11129_79Araslı, HüseyinSaremi, Soudabeh2016-08-18T07:53:10Z2015-072015Saremi, Soudabeh. (2015).The Impact of Servant Leadership on Job Outcomes: The Mediating Role of Work Engagement. Thesis (M.S.), Eastern Mediterranean University, Institute of Graduate Studies and Research, Faculty of Tourism, Famagusta: North Cyprus.http://hdl.handle.net/11129/2868Master of Science in Tourism Management. Thesis (M.S.)--Eastern Mediterranean University, Faculty of Tourism, 2015. Supervisor: Prof. Dr. Hüseyin Araslı.This thesis explore the relations between servant leadership with work engagement, extra role behavior and job burnout. It can also be used to examine the mediation effect of work engagement on the relations between servant leadership and extra role behavior, servant leadership and job burnout. The suggested model was tested by data collection from hotel employees working in the front line of the hotel in Antalya, Turkey. 219 employees behind the counters from four and five stars hotels accepted to take part in the survey during the summer 2014. These employees were selected from frontline office, food and beverage, and housekeeping departments that have the capabilities to interact efficiently with customers.
According to the results, servant leadership increases employee‟s work engagement and extra role behavior and decreases employees‟ burnout. Work engagement has positive relations with extra role behavior and negative relations with job burnout. Work engagement has a mediation effect on the relations that exist between servant leadership, extra role behavior and servant leadership with job burnout.
Keywords: Servant Leadership, Frontline employees, Extra Role Behavior, Work engagement, Job Burnout.ÖZ:
Bu ampirik calismanin amaci hizmet liderligi, is bagliligi, ekstra rol davranislari ve is tukenmisligi boyutlari arasindaki iliskileri incelemektir. Ayrica bu calisma is bagimliliginin hizmet liderligi ve ekstra rol davranislari ile tukenmislik boyutlari arasindaki iliskilere olan etkisni de olcmege calismistir. Bu calisma orneklem olarak Turkiyenin Antalya bolgesindeki 4 ve 5 yildizli otellerde 219 sinir birimi calisanlari ile 2014 yaz sezonunda gerceklestirilmistir. Bu calisanlar on buro, yiyecek icecek temizlik departmanlari gibi musterilerle yuzyuze iletisimi olan calisanlarla yapilmistir.
Arastirma sonuclarina gore hizmet liderligi is bagliligini ve ekstra rol performansini olumlu olarak artirirken tukenmislik sendromuna negatif bir etki gostermektedir. Is bagliligi ekstra rol performansi uzerinde onemli ve positif etki gosterirken is tukenmsligi boyutuna onemli bir negatif etki gostermektedir.Is bagimliligi, hizmet liderligi ve ekstra rol performansi arasinda arabulucu bir etkisi vardir. Ayni etki hizmet liderligi ve tukenmislik sendromu arasinda gorulmektedir.
Anahtar Kelimeler: Hizmet liderligi, sinir birimi calisanlari, ekstra rol performansi, is bagliligi, tukenmislik.engEastern Mediterranean University (EMU) - Doğu Akdeniz Üniversitesi (DAÜ)info:eu-repo/semantics/openAccessTourismWork - Psychological aspectsEmployee Motivation - Job SatisfactionServant LeadershipFrontline employeesExtra Role BehaviorWork engagementJob BurnoutThe Impact of Servant Leadership on Job Outcomes: The Mediating Role of Work EngagementmasterThesisEastern Mediterranean University, Faculty of Tourism.11 Faculty of TourismTheses (Master's and Ph.D) – Tourism
oai:i-rep.emu.edu.tr:11129/28692016-08-18T23:00:35Zhdl_11129_79Alipour, HabibMaleki, Pegah2016-08-18T08:00:05Z2015-092015Maleki, Pegah. (2015). 3S’ Tourism Image and its Determining Factors: Evidence from North Cyprus Thesis (M.S.), Eastern Mediterranean University, Institute of Graduate Studies and Research, Faculty of Tourism, Famagusta: North Cyprus.http://hdl.handle.net/11129/2869Master of Science in Tourism Management. Thesis (M.S.)--Eastern Mediterranean University, Faculty of Tourism, 2015. Supervisor: Prof. Dr. Habib Alipour.This empirical study aims to investigate the effect of cognitive image of 3S tourism on attitude of tourist to 3S tourism activities. This research also examines the impact of attitude to 3S tourism of visit intention and word of mouth as two behavioral outcomes. Data were collected from tourists who travelled to North Cyprus in the summer 2015. The results revealed that image of 3S tourism had a positive relevance to tourist attitude. Visit intention and word of mouth are enhanced by improving visitors‘ attitude toward 3S tourism. There is a managerial implication with regard to the promotion of cognitive image in North Cyprus beaches, which results in positive outputs. Restrictions and prospective directions for future studies are discussed.
Keywords: 3S Tourism, Cognitive Image, Attitude, Visit Intention, Word of Mouth, North Cyprus.ÖZ
Bu çalışmanın ana amacı zihinsel görüntünün etkilerini araştırarak 3 S Turizm faaliyetlerinde turistlerin davranışlarına göre 3 S turizm aktivitelerine yansımasını bulmak. Bu çalışma 3 S Turizminde davranışların etkisinin ziyaret niyeti üzerinde ve ağızdan ağıza iki davranış olarak çıktılarını incelemek. 2015 yılında yaz aylarında Kuzey kıbrıs‘ı ziyaret eden turistler ile ilgili veri toplamak.Bu sonuçlar göstermiştir ki 3 S Turizminin imajı pozitif olarak turist davranışları ile ilişkilidir. Ziyaret beklentisi ve ağızdan konuşmaların yapılması ziyaretçi sayısını artırarak 3 S turizimine yönelik bir tutum sağlamıştır. Kuzey Kıbrıs sahillerinin bilişsel imajını teşvik konusunda yönetsel bir içerik vardır. Bunun sonucunda da pozitif çıkışlarla sonuçlanır. Gelecekteki çalışmalarda sınırlamalar ve yön tartışılmıştır.
Anahtar Kelimeler: 3S Turizimi, Bilşsel Görüntü, Davraniş, Ziyaret Beklentisi, Ağizdan Konuşma, Kuzey Kibris.engEastern Mediterranean University (EMU) - Doğu Akdeniz Üniversitesi (DAÜ)info:eu-repo/semantics/openAccessTourismTourism - Cyprus, North3S TourismCognitive ImageAttitudeVisit IntentionWord of MouthNorth Cyprus3S’ Tourism Image and its Determining Factors: Evidence from North CyprusmasterThesisEastern Mediterranean University, Faculty of Tourism.11 Faculty of TourismTheses (Master's and Ph.D) – Tourism
oai:i-rep.emu.edu.tr:11129/28742016-08-18T23:00:38Zhdl_11129_79Araslı, HüseyinIsaed, Loay Mohammed2016-08-18T09:41:34Z2016-022016Isaed, Loay Mohammed. (2016). The Effect of Nepotism/ Favoritism on Flight Attendant’s Emotional Exhaustion and Job Performance: The Moderating Role of Psychological Capital. Thesis (M.S.), Eastern Mediterranean University, Institute of Graduate Studies and Research, Faculty of Tourism, Famagusta: North Cyprus.http://hdl.handle.net/11129/2874Master of Science in Tourism Management. Thesis (M.S.)--Eastern Mediterranean University, Faculty of Tourism, 2016. Supervisor: Prof. Dr. Hüseyin AraslıThis study proposes and examines a conceptual model that is supported by the Conservation of Resources (COR) theory. The model tests the effect of nepotism/favoritism on flight attendant’s emotional exhaustion and job performance. And it tests emotional exhaustion as a mediator in the relationship between nepotism/favoritism and job performance. Likewise, the model investigates the moderating role of psychological capital between emotional exhaustion and job performance. Data obtained from arriving and departing flight attendants at Queen Alia International Airport (QAIA) in Jordan, to measure the mentioned relationships by using SPSS version 22. The outcomes from the correlation and regression analysis suggest that all relationships were significant. The outcomes also present that nepotism/favoritism has positive effect to emotional exhaustion and negative effect to job performance. The outcomes further suggest that the mediation role of emotional exhaustion is rejected. Interestingly, the outcomes propose that psychological capital is fully moderating the relationship between emotional exhaustion and job performance. The results were discussed, and the recommendations were given to the management to enhance the level of psychological capital and to follow the true human resource practices in recruitment and selection. Limitations and future studies were discussed.
Keywords: Nepotism/Favoritism, Emotional Exhaustion, Job Performance, Psychological Capital, Flight Attendants, Jordan.ÖZ:
Bu çalışma, Kaynakların Korunması (COR) teorisi tarafından desteklenen bir kavramsal modeli inceler. Bu model adam kayırma / ayrımcılık yapmanın uçuş görevlilerinin duygusal tükenmişlik ve iş performansı üzerinde ki etkisini test etmektedir. Ve testler duygusal tükenmenin arabulucu olarak ayrımcılık / adam kayırma iş performansı arasındaki ilişkisini ölçmektedir. Aynı şekilde, bu model psikolojik sermayenin duygusal tükenme ve iş performansı arasındaki ılımlı rolünü incelemektedir. Bu çalışmada ki bilgiler Ürdün’ ün Queen Alia Uluslararası Havalimanında (QAIA) çalışan gidiş ve geliş uçuşlarındaki uçuş görevlilerinden elde edilen verilerden oluşmaktadır, toplanılan veriler SPSS 22 programı kullanılarak belirtilen ilişkileri ölçülmüştür. Korelasyon ve regresyon analizi sonuçları tüm ilişkileri önemli ve anlamlı olduğunu göstermektedir. Sonuçlar ayni zamanda adam kayırmacılık / ayrımcılık ‘ın duygusal tükenmeye (pozitif) olumlu etki yapmakta olup, öte yandan iş performansına (negatif)olumsuz etkisi olduğu bulunmuştur. Ayrıca sonuçlar, duygusal tükenme’ nin arabuluculuk rolünü reddetmiştir. İlginçtir ki, sonuçlar psikolojik sermayenin tamamen duygusal tükenme ve iş performansı arasındaki ilişkiyi ılımlı rol oynadığı önermektedir. Sonuçlar, psikolojik kazanımların düzeyini artırmak için personel seçimi ve işe alma döneminde doğru insan kaynakları uygulamalarını takip etmek yönetimi ve uygulanması hususunda tartışılmış ve önerilerde bulunmuştur. Çalışmada bulunan sınırlamalar gelecekte yapılacak çalışmalar tartışıldı.
Anahtar Kelimeler: Ayrıcalık yapmak/ Adam kayırmak, Duygusal Tükenmişlik, İş Performansı, Psikolojik Kazanımlar, Uçuş görevlileri , Ürdün.engEastern Mediterranean University (EMU) - Doğu Akdeniz Üniversitesi (DAÜ)info:eu-repo/semantics/openAccessTourismFlight Attendants -JordanEmployee Motivation - Job SatisfactionNepotism/FavoritismEmotional ExhaustionJob PerformancePsychological CapitalPsychological CapitalJordanThe Effect of Nepotism/ Favoritism on Flight Attendant’s Emotional Exhaustion and Job Performance: The Moderating Role of Psychological CapitalmasterThesisEastern Mediterranean University, Faculty of Tourism.11 Faculty of TourismTheses (Master's and Ph.D) – Tourism
oai:i-rep.emu.edu.tr:11129/28702016-08-18T23:00:37Zhdl_11129_79Kayaman, RüçhanHieng, Progres Younda Ngo2016-08-18T08:05:43Z2015-092015Hieng, Progres Younda Ngo. (2015). Destination Image, Perceived Value, and Overall Satisfaction: An Application in Douala-Cameroon. Thesis (M.S.), Eastern Mediterranean University, Institute of Graduate Studies and Research, Faculty of Tourism, Famagusta: North Cyprus.http://hdl.handle.net/11129/2870Master of Science in Tourism Management. Thesis (M.S.)--Eastern Mediterranean University, Faculty of Tourism, 2015. Supervisor: Assist. Prof. Dr. Rüçhan Kayaman.This work complement the study made by previous researchers on destination image who investigated precisely the relationship between destination image, perceived value, and overall satisfaction. Made in Douala-Cameroon, the particularity of this work reside on the fact that there is an implication for the local people (residents of this city).
The result of this research shows that destination image is positively linked to perceive value; destination image and overall satisfaction are positively linked; then perceive value plays the role of a mediator between destination image and overall satisfaction.
Some implications were mention but the most critical ones were focus on the government, the private sectors, and the local residents in issues such as the protection of goods and services, trust, and fairness if Douala-Cameroon is to be one of the best destination to visit in Cameroon and why not in the entire Africa.
Keywords: Destination image; Perceived value; Overall Satisfaction; Cameroon; Douala.ÖZ:
Bu çalışma tam olarak algılanan değer, genel memnuniyet ve hedef görüntü arasındaki ilişki araştırıldı ayrıca görüntü üzerinde önceki araştırmacılar tarafından yapılan çalışmayı tamamlayacak. Kamerun da yapılan bu çalışma özelliği yerel halk için bir anlamı var, öyle ki (bu şehrin sakinleri) üzerinde bulunur.
Bu araştırmanın sonucunda gösterir ki hedef görüntüsü olumlu şekilde bağlantılıdır algılanan değerle birlikte bu da olumlu olarak etkilidir genel memnuniyet değerleriyle.
Douala-Kameron'un tüm Afrika'da değil, Kameron'daki en iyi ziyaret noktalarından biri olması için bazı sonuçlardan bahsedildi ama en kritik olanları devlete odaklananlardı; özel sektörler ve yerel halk, mallar ve hizmetlerin korunması, güven ve adalet konuları.
Anahtar Kelimeler: Hedef Görüntü; Algılanan değer; Genel memnuniyet; Kamerun; DoualaengEastern Mediterranean University (EMU) - Doğu Akdeniz Üniversitesi (DAÜ)info:eu-repo/semantics/openAccessTourismTourism - CameroonDestination imagePerceived valueOverall SatisfactionCameroonDoualaDestination Image, Perceived Value, and Overall Satisfaction: An Application in Douala-CameroonmasterThesisEastern Mediterranean University, Faculty of Tourism.11 Faculty of TourismTheses (Master's and Ph.D) – Tourism
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