2024-03-29T07:24:41Zhttp://i-rep.emu.edu.tr:8080/oai/request
oai:i-rep.emu.edu.tr:11129/11912013-10-08T12:37:47Zhdl_11129_2199hdl_11129_826Bıçak, Hasan AliAltınay, Mehmet2013-10-08T12:08:48Z1996-10Bicak, Hasan Ali, Altinay, Mehmet (1996). Economic impact of the Israeli tourists on North Cyprus. Annals of Tourism, 23 (4), 928-931.0160-7383http://hdl.handle.net/11129/1191http://dx.doi.org/10.1016/0160-7383(95)00093-3enAnnals of Tourism / ElsevierEconomic Conditions - Cyprus, NorthTourism - Cyprus, NorthIsraeli Tourists - Tourism - Cyprus, NorthEconomic Impact of the Israeli Tourists on North CyprusArticle03 Faculty of Business and Economics11 Faculty of TourismBE – Journal Articles: Publisher & Author Versions (Post-Print Author Versions) – Business and EconomicsTOU – Journal Articles: Publisher & Author Versions (Post-Print Author Versions) – Tourism
oai:i-rep.emu.edu.tr:11129/11922013-10-08T12:36:44Zhdl_11129_826Okumuş, FevziAltınay, MehmetAraslı, Hüseyin2013-10-08T12:36:15Z2005-02Okumus, Fevzi, Altinay, Mehmet, Arasli, Huseyin (2005). The Impact of Turkey's Economic Crisis of February 2001 on the Tourism Industry in Northern Cyprus. Tourism Management, 26 (1), 95-104.0261-5177http://hdl.handle.net/11129/1192http://dx.doi.org/10.1016/j.tourman.2003.08.013ABSTRACT: This study investigates the impact of the February 2001 economic crisis in Turkey on the tourism sector in Northern Cyprus. A case study approach was followed. Empirical data were collected from 78 hotels in Northern Cyprus through the distribution of a questionnaire and by conducting a series of semi-structured interviews. The research findings reveal that the overwhelming majority of firms participating in the study did not foresee the economic crisis in Turkey. They therefore failed to take any advance measures to deal with it. The economic crisis was found to have had both a negative and positive impact on the tourism industry in Northern Cyprus, although the negative impact seems to have been greater. Implications of the findings are discussed and several recommendations for practice and for future research are provided.enTourism Management / ElsevierTurkey - Economic Conditions - TourismCrisis - Management - Conflict - Cyprus - Island - Tourism - Hotel - IndustryThe Impact of Turkey's Economic Crisis of February 2001 on the Tourism Industry in Northern Cyprus11 Faculty of TourismTOU – Journal Articles: Publisher & Author Versions (Post-Print Author Versions) – Tourism
oai:i-rep.emu.edu.tr:11129/11952013-10-09T09:02:56Zhdl_11129_826Altınay, LeventAltınay, MehmetBıçak, Hasan Ali2013-10-09T08:51:03Z2002Levent Altinay, Mehmet Altinay, Hasan Ali Bicak, (2002) "Political scenarios: the future of the North Cyprus tourism industry", International Journal of Contemporary Hospitality Management, Vol. 14 Iss: 4, pp.176 - 182ISSN: 0959-6119http://hdl.handle.net/11129/1195http://dx.doi.org/10.1108/09596110210427021The North Cyprus tourism industry has been sensitive to the political instability on the island, which has arisen from the political problems between the Turkish and Greek Cypriots. Economic integration with Turkey and federation with the Greek Cypriots are considered to be two alternative political solutions. This paper evaluates the possible impacts of these two political scenarios on the tourism industry of North Cyprus by using semi-structured interviews with experts and senior managers. Findings suggest that although economic integration has already been implemented to an extent, it has not contributed to the development of the tourism industry of North Cyprus as hoped. A federal solution to the Cyprus problem is expected to have a more favourable impact on the tourism industry of North Cyprus. Thus, long-term benefits of the North Cyprus tourism industry lie with a federal solution to the Cyprus problemen_USInternational Journal of Contemporary Hospitality Management / EmeraldCyprusEconomic IntegrationCyprusTourismPolitical scenarios:the future of the North Cyprus tourism industryArticle11 Faculty of TourismTOU – Journal Articles: Publisher & Author Versions (Post-Print Author Versions) – Tourism
oai:i-rep.emu.edu.tr:11129/12002013-10-09T13:43:06Zhdl_11129_826Altınay, MehmetBıçak, Hasan Ali2013-10-09T12:59:29Z1998Altınay, Mehmet, Bıçak, Hasan Ali (1998). Competitive Strategies for the Tourism Sector of a small Island State: The Case of North Cyprus. Journal of Vacation Marketing, 4, 136-144.1356-7667, ESSN: 1479-1870http://hdl.handle.net/11129/1200http://dx.doi.org/10.1177/135676679800400205The purpose of this study is to investigate the competitiveness of the tourism sector of the Turkish Republic of Northem Cyprus (TRNC) against its main rival, the tourism sector of South Cyprus and develop strategies to upgradc competitiveness. Findings are based on the opinions of the experts and the top excutives. The survey which was carried out in three stages also identified the strengths and weaknesses of the TRNC tourism sector. The study is conduded with the strategies to be followed to keep up the strengths and cure the weaknesses of the tourism sector of the TRNC.enJournal of Vacation Marketing / SAGETourism - Turkish Republic of Northern Cyprus (TRNC)Environment, HeritageCompetitivenessMaster PlanCompetitive strategies for the tourism sector of small island state the case of North CyprusArticle11 Faculty of TourismTOU – Journal Articles: Publisher & Author Versions (Post-Print Author Versions) – Tourism
oai:i-rep.emu.edu.tr:11129/11992013-10-09T12:55:41Zhdl_11129_826Altınay, MehmetHussain, Kashif2013-10-09T12:49:47Z2005Mehmet Altinay, Kashif Hussain, (2005) "Sustainable tourism development: a case study of North Cyprus", International Journal of Contemporary Hospitality Management, Vol. 17 Iss: 3, pp.272 - 2800959-6119http://dx.doi.org/10.1108/09596110510591963http://hdl.handle.net/11129/1199Purpose – The aim of this study is to find out the perceptions of tourism experts on environmental impacts of accommodation investments in Bafra, Karpaz region.
Design/methodology/approach – Environmental impact assessment model is used to find out the impacts and a structured questionnaire is applied to tourism industry experts: top administrators of the concerned public offices, the representatives of related nongovernmental organizations, and the local administrators working in North Cyprus at various organizations.
Findings – The preliminary findings of this research indicate that the most likely environmental impact of tourism is related with waste disposal, garbage treatment facilities and waste discharge by ships passing through the sea.
Research limitations/implications – The present study is primarily focused on the virgin part of North Cyprus in which investors are most interested.
Originality/value – This study serve as a guide for the state for policy planning and can serve as a guide to the construction industry because the government is interested in putting limitations on investments in the area to preserve the land, which would also provide guidelines for investors to follow before presenting an investment plan to the stateenInternational Journal of Contemporary Hospitality Management / EmeraldCyprusSustainable DevelopmentTourismSustainable tourism development: a case study of North CyprusArticle11 Faculty of TourismTOU – Journal Articles: Publisher & Author Versions (Post-Print Author Versions) – Tourism
oai:i-rep.emu.edu.tr:11129/11982013-10-09T12:42:06Zhdl_11129_826Ingham, MikeIngham, HilaryBıçak, Hasan AliAltınay, Mehmet2013-10-09T12:40:49Z2005Ingham, M., Ingham, H., Bıçak, H. and Altinay, M. (2005), The impact of (more) enlargement on the European Employment Strategy. Industrial Relations Journal, 36: 456–477. doi: 10.1111/j.1468-2338.2005.00377.x0019-8692http://onlinelibrary.wiley.com/doi/10.1111/j.1468-2338.2005.00377.x/abstracthttp://hdl.handle.net/11129/1198ABSTRACT: The European Union (EU) aspires to be the most competitive, full employment economy in the world and has set a number of ambitious targets to be met by 2010 in order that it can achieve this goal. At the same time, it is pursuing an enlargement policy that will witness the accession of an increasing number of less developed nations. This article explores some of the tensions that exist between these two goals as these are manifest in labour market indicators and finds the likelihood of meeting the deadline set for success remoteenIndustrial Relations Journal/WileyEuropeanEmployment StrategyThe impact of (more) enlargement on the European Employment StrategyArticle11 Faculty of TourismTOU – Journal Articles: Publisher & Author Versions (Post-Print Author Versions) – Tourism
oai:i-rep.emu.edu.tr:11129/12052013-10-10T23:00:22Zhdl_11129_826Alipour, HabibAltınay, MehmetHussain, KashifSheikhani, Nazita2013-10-10T10:58:21Z2007Alipour, Habib; Altınay, Mehmet; Hussain, Kashif; and Sheikhani, Nazita (2006) "Perceptions of the Beach Users: A Case Study of the Coastal Areas of North Cyprus Towards Establishment of a "Carrying Capacity"," Hospitality Review: Vol. 24: Iss. 2, Article 4. Available at: http://digitalcommons.fiu.edu/hospitalityreview/vol24/iss2/41083-5423http://hdl.handle.net/11129/1205Within the main elements of economic sustainability, socio-cultural sustainability, and environmental
sustainability, the criteria of 'carrying capacity’ have ben emphasized through residents’ perception analysis to
explore practical methods towards the application and implementation of such criteria. As data analysis
revealed, the main tourist resources in the case of North Cyprus –the coast and the beach- have a certain
capacity to sustain the impact and pressure of tourism. Despite the significance of the indigenous environment
and with respect to the residents’ perception of optimum carrying capacity levels, this issue has not been given
a due consideration. This has resulted in a process of coastal development which bypasses any measure ore
application of a standard to harmonize the degree of physical development and the capacity of the beach. The
main objective of this paper is to establish the concept of ‘carrying capacity’ as the means to achieve the
reconciliation of environmental impacts with tourism development. The study concludes that, if carrying
capacity measurement and its implementation are not incorporated into the planning decision as a clear
policy, there will be grave negative consequences for those resources attracting visitors.enTourism Analysis / FIU Hospitality Review Journal / FIU Digital CommonsCoastal AreasNorth CyprusTourismNorth CyprusPerceptions of the Beach Users :A Case Study of the Coastal Areas of North Cyprus Towards Establishment of a Carrying CapacityArticle11 Faculty of TourismTOU – Journal Articles: Publisher & Author Versions (Post-Print Author Versions) – Tourism
oai:i-rep.emu.edu.tr:11129/12042013-10-10T09:52:42Zhdl_11129_826Altınay, LeventAltınay, Mehmet2013-10-10T09:48:42Z2003Levent Altınay, Mehmet Altınay, (2003) "How will growth be financed by the international hotel companies?", International Journal of Contemporary Hospitality Management, Vol. 15 Iss: 5, pp.274 - 2820959-6119http://dx.doi.org/10.1108/09596110310482191http://hdl.handle.net/11129/1204This paper presents a set of secondary findings about the environmental factors influencing the international expansion plans of Bass Hotels and Resorts. Literature indicates that different factors in the business environment influence decisions of the organizations as they plan expansion into new international markets. A case study approach was chosen for this study to investigate these issues and the organization was researched from the outside through company publications and analyst reports. The findings of this study reveal that capital markets and the host country hotel market conditions play the determinant role in the expansion plans of the hotel organization. This paper evaluates these factors and discusses their influence on the organization’s expansion decisions.enInternational Journal of Contemporary Hospitality Management / MCB UP Ltd / EMERALDGlobalizationsHotelsInternational OrganizationsShareholdersStakeholdersHow will growth be financed by the international hotel companies?Article11 Faculty of TourismTOU – Journal Articles: Publisher & Author Versions (Post-Print Author Versions) – Tourism
oai:i-rep.emu.edu.tr:11129/12062013-10-10T13:59:31Zhdl_11129_826Bıçak, Hasan AliAltınay, MehmetJenkins, Hatice2013-10-10T13:55:57Z2005DOI: 10.1300/J150v12n03_06Bıçak, Hasan Ali, Altınay, Mehmet, Jenkins, Hatice (2005). Forecasting Tourism Demand of North Cyprus. Journal of Hospitality and Leisure Marketing, 12 (3), 87 - 991050-7051http://dx.doi.org/10.1300/J150v12n03_06http://hdl.handle.net/11129/1206This study analyzes the demand for tourism services in North Cyprus and makes demand projections. The findings of the regression analysis shows that there is a positive relationship between the number of tourists staying in tourist accommodations in North Cyprus and the real national income of the tourist generating country with a negative relationship between the volume of tourists from a given country and the relative prices of the two countries. The study continues with a trend analysis of tourism demand and uses the trend values in projecting annual as well as monthly tourist arrivals to North Cyprus.enJournal of Hospitality & Leisure Marketing / Taylor and Francis OnlineNorth CyprusTourism DemandTrend AnalysisForecasting the Tourism Demand of North CyprusArticle11 Faculty of TourismTOU – Journal Articles: Publisher & Author Versions (Post-Print Author Versions) – Tourism
oai:i-rep.emu.edu.tr:11129/22522016-03-10T00:01:02Zhdl_11129_826hdl_11129_1952Kotoua, Seliraİlkan, MustafaKılıç, Hasan2016-03-09T19:17:26Z2015-06-021877-0428http://dx.doi.org/10.1016/j.sbspro.2015.04.670http://hdl.handle.net/11129/2252The file in this item is the publisher version (published version) of the article.Other names of online education are e-learning, cyber schools or distance learning, which are distinct from face to face traditional education because students do not need to visit an actual classroom and listen to an instructor talking to them. Online education is a classroom on the internet that engages and assists students to study in their own free time. It is self-directed learning. The internet has become a major educational technological advancement tool in society and the universities in Ghana, such as the University of Ghana, Kwame Nkrumah University of Science and Technology and Cape Coast University, took advantage of it by offering courses online to target the working class in Ghana. However, the rate of online education in these universities is still very low according to the questionnaire results of the study. Most of the students still prefer face to face classroom teaching to the cyber schools. They have a negative perception about online education, but the use of the internet frequently can lead to changes in views. Online education has a big advantage that the students do not need to resign from their jobs to take courses in the university; they do not need to look for babysitters to look after their children so they can go for classes. Online education has brought easy ways to study and to get a degree to the doorsteps of the working classes and students alike in Ghana through the higher educational institution.engElsevier10.1016/j.sbspro.2015.04.670info:eu-repo/semantics/openAccessE-educationuniversities in Ghanastudents’ viewsThe Growing of Online Education in Sub Saharan Africa: Case Study GhanaarticlePublisher Version (Published Version).Procedia-Social and Behavioral SciencesEastern Mediterranean University, School of Computing And Technology and Faculty of Tourism1912406241109 School of Computing and Technology11 Faculty of TourismTOU – Journal Articles: Publisher & Author Versions (Post-Print Author Versions) – TourismSCT – Journal Articles: Publisher & Author Versions (Post-Print Author Versions) – SCT
oai:i-rep.emu.edu.tr:11129/26362016-05-12T06:01:34Zhdl_11129_826Karatepe, OsmanKılıç, Hasan2016-05-12T06:01:34Z20090264-2069 (print)1743-9507 (online)http://dx.doi.org/10.1080/02642060902749716http://hdl.handle.net/11129/2636Due to copyright restrictions, the access to the publisher version (published version) of this article is only available via subscription. You may click URI and have access to the Publisher Version of this article through the publisher web site or online databases, if your Library or institution has subscription to the related journal or publication.This study investigated the effects of two directions of conflict and facilitation simultaneously on job performance, job satisfaction, and affective organisational commitment based on data obtained from frontline hotel employees in Northern Cyprus. As expected, family–work conflict dimished job performance, while family–work facilitation enhanced job performance. Contrary to our prediction, conflict between work and family domains intensified job performance. The results of the path analysis revealed that work–family facilitation increased job satisfaction, while family–work facilitation triggered affective organisational commitment. The findings pertaining to the relationships between job performance, job satisfaction, and affective organisational commitment were in the hypothesised directions. Also, the results of the confirmatory factor analysis demonstrated that the four-factor model that consisted of work–family conflict, family–work conflict, work–family facilitation, and family–work facilitation was superior compared with other models tested. Implications of the empirical findings and their future research directions are discussed in our studyengTaylor and Francis10.1080/02642060902749716info:eu-repo/semantics/closedAccessMANAGEMENT, ROLE VARIABLES, SPOUSAL SUPPORTANTECEDENTS, CONSEQUENCES, MODELWORK-FAMILY CONFLICT, WOMEN, INTERFACEBEHAVIORS, ORGANIZATIONAL COMMITMENTCyprus, Job satisfaction, Social aspectsHotels and motels, Research, Employee performancePerformance evaluation, Discriminant analysis, Work life balanceImpact analysis, Studies, CommitmentsThe effects of two directions of conflict and facilitation on frontline employees’ job outcomesarticleThe Service Industries JournalEastern Mediterranean University, Faculty of TourismTR22122729711 Faculty of TourismTOU – Journal Articles: Publisher & Author Versions (Post-Print Author Versions) – Tourism
oai:i-rep.emu.edu.tr:11129/25872016-05-06T11:47:51Zhdl_11129_826Karatepe, Osman MKılıç, Hasan2016-05-06T11:47:51Z2007-02Karatepe, O. M., & Kilic, H. (2007). Relationships of supervisor support and conflicts in the work–family interface with the selected job outcomes of frontline employees. Tourism management, 28(1), 238-252.0261-5177http://dx.doi.org/10.1016/j.tourman.2005.12.019http://hdl.handle.net/11129/2587Due to copyright restrictions, the access to the publisher version (published version) of this article is only available via subscription. You may click URI and have access to the Publisher Version of this article through the publisher web site or online databases, if your Library or institution has subscription to the related journal or publication.A research model investigating the relationship of supervisor support and work-family conflict with the selected job outcomes was developed and tested using a sample of frontline employees in Northern Cyprus hotels. The results of the path analysis suggest that supervisor support alleviates frontline employees' conflicts in the work-family interface and increases their job satisfaction. Results demonstrate that family-work conflict influences job performance deleteriously. In contrast, the hypothesis that work-family conflict has a significant negative influence on job performance is not supported by the empirical data. The results of this study indicate that work-family conflict is a significant predictor of job satisfaction, while family work conflict is not. In addition, the hypotheses that job performance exerts a significant positive effect on job satisfaction and job performance and job satisfaction depict significant positive associations with affective organizational commitment are supported by the empirical data. Although not hypothesized, results reveal that family-work conflict has a negative impact on job satisfaction indirectly by way of job performance, while family-work conflict has a detrimental effect on affective organizational commitment indirectly via job performance and job satisfaction. The results of the path analysis indicate that work-family conflict and job satisfaction are significant determinants of turnover intentions. This study, however, found no evidence of significant relationships of family-work conflict and affective organizational commitment with turnover intentions.engElsevier10.1016/j.tourman.2005.12.019info:eu-repo/semantics/closedAccessSupervisor supportWork–family conflictFamily–work conflictJob outcomesFrontline employeesNorthern CyprusRelationships of supervisor support and conflicts in the work–family interface with the selected job outcomes of frontline employeesarticleTourism ManagementEastern Mediterranean University, Faculty of Tourism.TR22122728123825211 Faculty of TourismTOU – Journal Articles: Publisher & Author Versions (Post-Print Author Versions) – Tourism
oai:i-rep.emu.edu.tr:11129/26352016-05-12T05:50:29Zhdl_11129_826Karatepe, OsmanKılıç, HasanIşıksel, Bengi2016-05-12T05:50:29Z20081533-2969 (print)1533-2977(online)http://dx.doi.org/10.1080/15332960802218620http://hdl.handle.net/11129/2635Due to copyright restrictions, the access to the publisher version (published version) of this article is only available via subscription. You may click URI and have access to the Publisher Version of this article through the publisher web site or online databases, if your Library or institution has subscription to the related journal or publication.The purpose of this study is to develop and test a model that investigates the selected antecedents and consequences of work-family conflict and family-work conflict in frontline service jobs. Data were obtained from a sample of full-time frontline employees in Northern Cyprus hotels as its setting. The results of the path analysis showed that negative affectivity (NA) amplified employees' work-family conflict and family-work conflict. Work-family conflict was found to be a significant outcome of work overload, whereas family-work conflict was not. Neither work-family conflict nor family-work conflict significantly influenced creative performance. The results indicated that work-family conflict was significantly and negatively related to career satisfaction, whereas family-work conflict was not. In addition, conflict between family and work domains exacerbated turnover intentions. However, the results did not lend any support to the relationship between work-family conflict and turnover intentions. There was no empirical support for the impact of NA on work overload. The results demonstrated that career satisfaction had a significant negative impact on turnover intentions. The findings regarding the relationships among work overload, creative performance, and career satisfaction were in the hypothesized directions. Implications of the findings and avenues for future research are presented in the studyengTaylor & Francis Group10.1080/15332960802218620info:eu-repo/semantics/closedAccessFamily-work conflictNorthern Cyprus, HotelFrontline EmployeesWork-Family ConflictJob satisfactionEmployee turnover, Impact analysisWork life balance,StudiesConflict, Hotels & motelsAn Examination of the Selected Antecedents and Outcomes of Work-Family Conflict and Family-Work Conflict in Frontline Service JobsarticleServices Marketing QuarterlyEastern Mediterranean University, Faculty of TourismTR22122729412411 Faculty of TourismTOU – Journal Articles: Publisher & Author Versions (Post-Print Author Versions) – Tourism
oai:i-rep.emu.edu.tr:11129/25912016-05-07T10:57:00Zhdl_11129_826Kılıç, HasanOkumuş, Fevzi2016-05-07T10:57:00Z2005Hasan Kilic, Fevzi Okumus, (2005) "Factors influencing productivity in small island hotels: Evidence from Northern Cyprus", International Journal of Contemporary Hospitality Management, Vol. 17 Iss: 4, pp.315 - 3310959-6119http://dx.doi.org/10.1108/09596110510597589http://hdl.handle.net/11129/2591Due to copyright restrictions, the access to the publisher version (published version) of this article is only available via subscription. You may click URI and have access to the Publisher Version of this article through the publisher web site or online databases, if your Library or institution has subscription to the related journal or publication.The purpose of this paper is to report on an empirical research study which investigated the factors influencing productivity in hotels in Northern Cyprus. The empirical data was collected via a structured questionnaire from middle and senior managers of four and five-star hotels in Northern Cyprus. According to the research findings staff recruitment, staff training, meeting guest expectations, and service quality are the main productivity factors in hotels; while crises, technology, marketing, and forecasting are ranked relatively low. It emerged from the findings that hotel managers in Northern Cyprus have a narrow view of productivity and follow a more input-oriented approach to managing productivity. Based on the research findings and their discussions, this study provides several recommendations for future research in this area. The research results highlight the importance of training middle and senior managers about the importance of productivity and how they can follow output-oriented productivity management strategies. The literature on productivity management in small island hotels is limited. As being one of the first studies on this area, the research findings of this study are particularly valuable for practice and future studies.engEmerald Group Publishing10.1108/09596110510597589info:eu-repo/semantics/closedAccessTourismCyprusProductivity rateProductivity rate, Hotels, Tourism, Islands, CyprusFactors influencing productivity in small island hotels: Evidence from Northern CyprusarticleInternational Journal of Contemporary Hospitality ManagementEastern Mediterranean University, Faculty of TourismTR22122717431531511 Faculty of TourismTOU – Journal Articles: Publisher & Author Versions (Post-Print Author Versions) – Tourism
oai:i-rep.emu.edu.tr:11129/25862016-05-06T11:45:54Zhdl_11129_826Habib, AlipourKılıç, Hasan2016-05-06T11:45:54Z2005Alipour, H., & Kilic, H. (2005). An institutional appraisal of tourism development and planning: the case of the Turkish Republic of North Cyprus (TRNC). Tourism Management, 26(1), 79-94.0261-5177http://dx.doi.org/ 10.1016/j.tourman.2003.08.017http://hdl.handle.net/11129/2586Due to copyright restrictions, the access to the publisher version (published version) of this article is only available via subscription. You may click URI and have access to the Publisher Version of this article through the publisher web site or online databases, if your Library or institution has subscription to the related journal or publication.This paper aims to explore and analyze the structure of the tourism sector in the Turkish Republic of North Cyprus. It identifies the principal institutions and organizations responsible for development and planning in this sector. In order to achieve this goal, the first section of the paper offers a historical overview of the evolution of the tourism sector in Cyprus up to 1974. The second section of the paper examines the post-1974, period, when the island was divided into separate geographical and political entities. The paper focuses on Northern Cyprus (TRNC), as a separate political and economic unit independent of Southern Cyprus (the Republic of Cyprus) and it pinpoints the main variables that have caused the tourism sector in the North to lag behind the South. Among these variables, internal factors (i.e., institutions) are of prime concern in this study as they have proven to be profoundly inefficient and irresponsive, which has resulted in the tourism sector not achieving its economic potential. The final part of the paper presents an organizational model designed to overcome the policy and planning problems of the tourism sector in the TRNC. The paper concludes that those institutions in charge of, and responsible for, the development of the tourism sector have failed to formulate and define a clear policy for this sector. This lack of clarity and direction in respect of policy, planning and strategy has resulted in no real, concrete integrative planning for the tourism sector. One of the other principal aims of the study is to answer the question as to why the North, has, for the last two and half decades, failed to develop a viable tourism sector despite the existing resources. The theoretical background for this study is based on a concept of "institutionalism" and tries to show the extent to which it aids understanding of the problems faced by less developed countries. This study contends that an analysis based on 'institutionalism' is also conducive to Island economies in general and North Cyprus's case in particular, it also shows the need for high profile involvement by the state in reviving economies in the absence of various resource endowments.engElsevier10.1016/j.tourman.2003.08.017info:eu-repo/semantics/closedAccessTourism developmentTourism institutional elementsTourism planningTourism in Turkish Republicof North CyprusAn institutional appraisal of tourism development and planning: the case of the Turkish Republic of North Cyprus (TRNC)articleTourism ManagementEastern Mediterranean University, Faculty of TourismTR216767261799411 Faculty of TourismTOU – Journal Articles: Publisher & Author Versions (Post-Print Author Versions) – Tourism
oai:i-rep.emu.edu.tr:11129/25852016-05-06T11:44:05Zhdl_11129_826Alipour, HabibKılıç, HasanZamani, Noushin2016-05-06T11:44:05Z2013-06-22Alipour, H., Kilic, H., & Zamani, N. (2013). The untapped potential of sustainable domestic tourism in Iran. Anatolia, 24(3), 468-483.1303-2917 (Print)2156-6909 (Online)http://dx.doi.org/10.1080/13032917.2013.819471http://hdl.handle.net/11129/2585Due to copyright restrictions, the access to the publisher version (published version) of this article is only available via subscription. You may click URI and have access to the Publisher Version of this article through the publisher web site or online databases, if your Library or institution has subscription to the related journal or publication.The majority of tourism literature focuses on international tourism; however, domestic
tourism for specific destinations, such as Iran, can contribute to job creation, heritage
protection, regional integration, and cross-cultural understanding. The market for
domestic tourism in Iran has been downplayed and its true value has been
underutilized. This study assumes that the present apathy towards tourism is reinforced
by the public sector’s lack of decisive governance towards the tourism industry where
the public sector “can best act to mediate contemporary tourism-related social,
economic, political and environmental policy problems” (Hall, 2011, p. 439). Drawing
on “culture-ideology of consumerism” and “ecological economics” theories, study
revealed that critiques of international mass tourism have convincing argument that
domestic tourism is a domestic investment with a sustainable agenda.engTaylor & Francis (Routledge)10.1080/13032917.2013.819471info:eu-repo/semantics/closedAccessdomestic tourismtourism planningglobal tourismsustainable tourismThe untapped potential of sustainable domestic tourism in IranarticleAnatoliaEastern Mediterranean University, Faculty of TourismTR21676724346848311 Faculty of TourismTOU – Journal Articles: Publisher & Author Versions (Post-Print Author Versions) – Tourism
oai:i-rep.emu.edu.tr:11129/25842016-05-06T11:39:58Zhdl_11129_826Karatepe, Osman M.Kılıç, Hasan2016-05-06T11:39:58Z2015-07Karatepe, O. M., & Kilic, H. (2015). Does Manager Support Reduce the Effect of Work–Family Conflict on Emotional Exhaustion and Turnover Intentions?. Journal of Human Resources in Hospitality & Tourism, 14(3), 267-289.1533-2853 (online)1533-2845 (print)http://dx.doi.org/10.1080/15332845.2015.1002069http://hdl.handle.net/11129/2584Due to copyright restrictions, the access to the publisher version (published version) of this article is only available via subscription. You may have access to the Publisher Version of this article through the publisher web site or online databases, if your Library or institution has subscription to the related journal or publication.The purpose of this study is to examine manager support as a moderator
of the effects of three components of work–family conflict on
emotional exhaustion and turnover intentions. Respondents were
full-time frontline employees in the travel agency industry in the
Turkish Republic of Northern Cyprus. The results demonstrate that
manager support mitigates the positive effects of time- and behaviorbased
work–family conflict on emotional exhaustion. The results
further reveal that manager support reduces the positive effects of
time- and strain-based work–family conflict on turnover intentions.
Based on the results of the empirical investigation, this study
offers management implications and future research directions.engTaylor & Francis (Routledge)10.1080/15332845.2015.1002069info:eu-repo/semantics/closedAccessemotional exhaustionmanager supporttravel agenciesturnover intentionswork–family conflictDoes Manager Support Reduce the Effect of Work–Family Conflict on Emotional Exhaustion and Turnover Intentions?articleJournal of Human Resources in Hospitality and TourismEastern Mediterranean University, Faculty of Tourism14326728911 Faculty of TourismTOU – Journal Articles: Publisher & Author Versions (Post-Print Author Versions) – Tourism
oai:i-rep.emu.edu.tr:11129/26562016-05-18T23:00:39Zhdl_11129_826Ardahan, M. Güven2016-05-18T20:09:36Z2007Ardahan, M. Güven (2007) "The Influence of Selected Antecedents of Frontline Employee's Perceptions of Service Recovery Performance," Hospitality Review: Vol. 25: Iss. 2, Article 1.0739-7011http://hdl.handle.net/11129/2656The file in this item is the publisher version (published version) of the article.The purpose of this study is to determine the potential impact of selected organizational factors on boundary spanning-role employees’ perceptions of service recovery performance. This study also aims to assess the impact of service recovery performance on the intention to leave the job and extrinsic job satisfaction. This study uses a sample of front line employees in Belek, Antalya, Turkey. The empirical findings revealed that education, team work and role ambiguity as frontline job perceptions were found to exert positive influences on the service recovery performance, but, empowerment, reward, and organizational commitment were found to have negative effects on the service recovery performance.eng1. Fiu Hospitality Review and 2. Flu School of Hospitality and Tourism Managementinfo:eu-repo/semantics/openAccessEmplyee PercemtionTurkeyEmpowermentServiceJob SatisfactionThe Influence of Selected Antecedents of Frontline Employee 's Perceptions of Service Recovery PerformancearticleFiu Hospitality ReviewEastern Mediterranean University, Faculty of Tourism25283211 Faculty of TourismTOU – Journal Articles: Publisher & Author Versions (Post-Print Author Versions) – Tourism
oai:i-rep.emu.edu.tr:11129/26652016-05-21T23:00:28Zhdl_11129_826Öztüren, Ali2016-05-21T09:18:52Z2013Öztüren, A. (2013) “Effects of Electronic Trust on Purchase Intentions in Online Social Review Networks: The Case of Tripadvisor.com”, Life Sci J: Acta Zhengzhou University Overseas Edition, 10(2): 2002-2010. (ISSN: 1097-8135). http://www.lifesciencesite.com. 282 (Scopus)2372-613X (online)1097-8135 (print)http://hdl.handle.net/11129/2665The file in this item is the publisher version (published version) of the articleThe purpose of this research study is to examine the effects of trust beliefs on purchase intentions of trip planners within the context of online social review network by analyzing dimensions of e-trust and effects on purchase intentions. With the intention to test these effects a survey was executed and the data collected from 320 participants. Multiple regression analysis was conducted to analyze the hypotheses related to the factors affecting the overall electronic trust level and purchase intentions. The findings confirmed the existence of the significant effects of integrity, competence, benevolence and predictability dimensions on the overall electronic trust level. The standardized regression coefficients suggested that the integrity and benevolence contribute strongly; competency and predictability contribute moderately to overall trust. Additionally a series of stepwise regression analyses were also conducted with the purpose of determining the effect of trust dimensions on purchase intention of consumers to buy the product. The standardized regression coefficients suggested that the integrity and benevolence contributed strongly and competency contributed moderately to purchase intention, while predictability was not a significant contributor in the model.engElsevierinfo:eu-repo/semantics/openAccessElectronic TrustSocial Review NetworksElectronic Trust DimensionsPurchase IntentionsEffects of Electronic Trust on Purchase Intentions in Online Social Review Networks: The Case of Tripadvisor.comarticleLife Science JournalEastern Mediterranean University, Faculty of TourismTR2386371022002201011 Faculty of TourismTOU – Journal Articles: Publisher & Author Versions (Post-Print Author Versions) – Tourism
oai:i-rep.emu.edu.tr:11129/26632016-05-20T23:00:27Zhdl_11129_826Bath, JoannaÖztüren, Ali2016-05-20T19:05:02Z2013Bath, J. and Öztüren A. (2013). “Impact Factors on Collaboration and Delivery Success in Professional Service B2B Supply Chains”, Asian Social Science; Vol. 9, No. 11; Canadian Center of Science and Education (Scopus)1911-2017 (print)1911-2025 (online)http://dx.doi.org/10.5539/ass.v9n11p201http://hdl.handle.net/11129/2663The file in this item is the publisher version (published version) of the article.Throughout times of market turbulences and even a financial crisis the service sector has established itself as the most important economic sector with a predicted ongoing growth in industrialized countries (Busse & Wagner, 2008; Leseure, 2010; Bouwman & De Vos & Hakker, 2008; Schniering, 2009; Walters 2012). With this there is also a growth in competition within the sector as well as an enlargement and enrichment of customer requirements (Peschl, 2010; Schroedl, 2011; Camarinha & Afsarmanesh & Koelmel, 2011). But these requirements are not a one-way-street: interdependencies between customers and service suppliers make relationships within the market of services very complex (Kotler & Keller, 2008). The study described in this article aims to shed light on these interdependencies that will later define, if a collaboration between a professional service company and its customer is successful and what the measures of success are in terms of evaluating and intangible product. Also these interdependencies will be translated into success factors that both customers and suppliers must apply in order to secure an attractive market position.engElsevier10.5539/ass.v9n11p201info:eu-repo/semantics/openAccessSupply chain managementProfessional service managementService productsCollaborationImpact factors on collaboration and delivery success in professional service B2B supply chainsarticleAsian Social ScienceEastern Mediterranean University, Faculty of TourismTR23863791120121211 Faculty of TourismTOU – Journal Articles: Publisher & Author Versions (Post-Print Author Versions) – Tourism
oai:i-rep.emu.edu.tr:11129/26592016-05-18T23:00:35Zhdl_11129_826Araslı, HüseyinBaradarani, Sarvnaz2016-05-18T20:15:06Z2014-01-081877-0428(print)1877-0428(online)http://dx.doi.org/10.1016/j.sbspro.2013.12.645http://hdl.handle.net/11129/2659The file in this item is the publisher version (published version) of the article.Extant tourism literature reveals that the travelers’ satisfaction from a tourist destination is a significant determinant of their post-holiday behaviors. The aim of this study was to investigate the effects of these variables on European tourist perspective and to examine the relationship between destination satisfaction and positive word of mouth of the tourists visiting Amman, Jordan. European travelers participated by filling out a self administered questionnaire. A sample of 208 tourists was collected through convenience sampling, at 3, 4 and 5 star hotels in Amman. The lodging and transportation dimensions were found to have an insignificant effect on destination satisfaction. Food and local cuisine, shopping and tourist attractions and environment and safety were found to have a significant effect on destination satisfaction. In spite of that lodging and restaurant facilities, transportation facilities and infrastructure were found to have insignificant effect on destination satisfaction.engElsevier10.1016/j.sbspro.2013.12.645info:eu-repo/semantics/openAccessDestination satisfactionEuropean touriststourismJordanpositive word of mouthEuropean Tourist Perspective on Destination Satisfaction in Jordan’s industriesarticleProcedia - Social and Behavioral SciencesEastern Mediterranean University, Faculty of TourismTR2193251091416142511 Faculty of TourismTOU – Journal Articles: Publisher & Author Versions (Post-Print Author Versions) – Tourism
oai:i-rep.emu.edu.tr:11129/26442016-05-18T23:00:37Zhdl_11129_826Araslı, HüseyinDaşkın, MustafaSaydam, Serdar2016-05-18T19:42:01Z20141877-0428(print)1877-0428(online)http://dx.doi.org/10.1016/j.sbspro.2013.12.643http://hdl.handle.net/11129/2644The file in this item is the publisher version (published version) of the article.This empirical study aims to investigate the effect of polychronicity (POLY) and intrinsic motivation (INT) as dispositional antecedents on frontline employees’ (FLEs) job satisfaction (JSAT) in hotel setting in North Cyprus. PLS method was used to analyze the hypothesized relationships. This paper presented an integrative model to test the aforementioned effects and relationships. The findings depicted that there was a positive significant relationship between INT and JSAT. On the other hand, the relationship between POLY and JSAT was not significant Education as a control variable was found to be negatively related to FLEs’ job satisfaction. Also, tenure was found to be positively related with job satisfaction. In the hospitality management literature, there is a paucity of empirical research conducted to examine the impact of POLY and INT on JSAT. Therefore, the current study provides implications for managers and lends further contributions to the related literature as well.engElsevier10.1016/j.sbspro.2013.12.643info:eu-repo/semantics/openAccessFrontline employeesHotelsPolychronicityIntrinsic motivationNorth Cyprus; Job satisfactionPolychronicity and Intrinsic Motivation as Dispositional Determinants on Hotel Frontline Employees’ Job Satisfaction: Do Control Variables Make a DifferencearticleProcedia - Social and Behavioral SciencesEastern Mediterranean University, Faculty of Tourism ; Girne American University, Faculty of BusinessTR219325TR250001TR1268681091395140511 Faculty of TourismTOU – Journal Articles: Publisher & Author Versions (Post-Print Author Versions) – Tourism
oai:i-rep.emu.edu.tr:11129/26432016-05-18T23:00:37Zhdl_11129_826Fiedler, MartinÖztüren, Ali2016-05-18T19:35:04Z2014Fiedler, M. and A. Öztüren (2014). “Online behavior and loyalty program participation parameters influencing the acceptance of contactless payment devices”, Research Journal of Applied Sciences, Engineering and Technology, 7 (15), pp. 3188-3197. (Scopus)2040-7467 (online)http://hdl.handle.net/11129/2643The file in this item is the publisher version (published version) of the article.This study explores the central perceptions of consumers influencing the decision to use contactless payment instruments. Aim is to define a customer core group narrowed down by several variables and to find a basis for a purposeful communication of advantages of the new payment process, as investment into this technology bears the risk of total loss if the customer group is declining acceptance and the image of a company might be excessively damaged. External variables in context with the usage of social online media and participation in customer loyalty programs have been selected to clarify possible impact. These factors offer comprehensive explanation and help interpreting mechanisms within the decision making process for acceptance of the payment technology. Data were collected in a survey with n = 1,294 customers in a major city in Northern Germany. Results are displayed in a technology acceptance model, using structural equation modelling and regression analysis. The study is not limited on mobile payment instruments in the traditional context respectively involving a mobile phone. On the contrary this analysis is made on the belief that any device can be enabled for contactless payment processes, such as traditional items like credit or debit cards. Customers shopping online have a higher perceived usefulness an customers participating in loyalty programs tend to understand the argument of the ease of use of the technology more than their counterparts.engMaxwell Scientific Organizationinfo:eu-repo/semantics/openAccessContactless PaymentCredit CardMobile PaymentRFIDTAMTechnology AcceptanceOnline Behavior and Loyalty Program Participation-parameters Influencing the Acceptance of Contactless Payment DevicesarticleResearch Journal of Applied Sciences, Engineering and TechnologyEastern Mediterranean University, Faculty of Tourism7153188319711 Faculty of TourismTOU – Journal Articles: Publisher & Author Versions (Post-Print Author Versions) – Tourism
oai:i-rep.emu.edu.tr:11129/26412016-05-18T23:00:36Zhdl_11129_826Öztüren, AliGüven, Sevil2016-05-18T19:10:08Z2009-01-01Öztüren, Ali and Güven Sevil. “Supply Chain Management as a Sustainable Performance Booster for the Accommodation Enterprises: Evidence from North Cyprus Tourism Sector”, International Journal of Business and Management, Vol. 4, No. 2, Feb., 2009.1833-3850http://dx.doi.org/10.5539/ijbm.v4n2p97http://hdl.handle.net/11129/2641The file in this item is the publisher version (published version) of the article.The main purpose of the article is to assess the supply chain practices of the hotels and to reveal effects of such practices on the hotels’ performance. Supply chain applications comprise relationships of hotels with their suppliers, tourism intermediaries and customers. In order to obtain sustainable performance development, hotel management should understand the key factors that have higher contribution. This study aims to investigate these factors as sources of superior performance in the competitive market place and to provide insights for directing resources. In this sense, hotels’ performances not only analyzed in terms of financial measures, but also non-financial measures. General conclusion of the study is that there is positive relationship between the supply chain practices of the hotels and their performance. Performance of the hotels in managing backward and forward linkages affects their success considerably that can be regarded as a source of competitive advantageengCanadian Center of Science and Education (CCSE)10.5539/ijbm.v4n2p97info:eu-repo/semantics/openAccessHospitality ManagementSupply Chain RelationshipsTourism SectorSupply Chain Management as a Sustainable Performance Booster for the Accommodation Enterprises: Evidence from North Cyprus Tourism SectorarticleInternational journal of business and managementEastern Mediterranean University, Faculty of Tourism429711111 Faculty of TourismTOU – Journal Articles: Publisher & Author Versions (Post-Print Author Versions) – Tourism
oai:i-rep.emu.edu.tr:11129/27792016-06-21T23:00:25Zhdl_11129_826Ibeogu, Patrick HenryÖztüren, Ali2016-06-21T09:43:46Z2015Patrick Henry Ibeogu and Ali Öztüren (2014). “Perception of Justice in Performance Appraisal and Effect on Satisfaction: Empirical Findings from Northern Cyprus Banks”, 3rd World Conference on Business, Economics and Management (BEM-2014) Rome-Italy, 09-11 April, Volume, 23, 964–969. ISSN 2212-5671 (Procedia-Social and Behavioral Sciences by Elsevier)2212-5671http://hdl.handle.net/11129/2779The file in this item is the publisher version (published version) of the article.Appraisals could be problematic; nevertheless they are deemed as necessary in organizational management. This is because workers might not always view appraisals as a positive measure. When the employees perceive appraisals to be fair, it emits positive attitude and vice versa. This study aimed to understand the perceptions of employees towards performance appraisals. Data (n=100) was gathered through questionnaires and administered to workers in the banks of Northern Cyprus. An overall
perception of respondents shows a positive rating towards interpersonal justice, distributive justice and procedural justice in performance appraisal (PA). While the respondents agreed to rating PA system positively, metrics that define high satisfaction
with the PA system was statistically low and non-significant. This can be due to the fact that the majority of these staff perceives PA to be compulsory or organizational routines, and did not evidently see how it affects their job or their career. Furthermore, satisfaction with PA system can only be translated when the employees see that a positive appraisal results in pay rise, promotion, training and development, awards, other monetary incentives such as benefits and insurance.engElsevierinfo:eu-repo/semantics/openAccessPerformance AppraisalJusticeEmployee SatisfactionNorthern Cyprus Banking IndustryPerception of Justice in Performance Appraisal and Effect on Satisfaction: Empirical Findings from Northern Cyprus BanksarticleProcedia Economics and FinanceEastern Mediterranean University, Faculty of TourismTR2386372396496911 Faculty of TourismTOU – Journal Articles: Publisher & Author Versions (Post-Print Author Versions) – Tourism
oai:i-rep.emu.edu.tr:11129/26622016-05-20T23:00:26Zhdl_11129_826Oladotun, Kolawole JuliusÖztüren, Ali2016-05-20T18:59:10Z2013-01-04Oladotun, K.J. and A. Öztüren (2013). “Motivational Factors Of Hospital Employees: Evidence From North Cyprus”, Interdisciplinary Journal Of Contemporary Research In Business (IJCRB), Volume 4, No 11, April, Canterbury, United Kingdom. (Indexed by EBSCO-Host, ABI/INFORM-ProQuest, Cabell, PsycINFO, ULRICH, DOAJ)2073-7122 (Online)2044-4621 (Print)http://hdl.handle.net/11129/2662The file in this item is the publisher version (published version) of the article.It is important for a service oriented organization to know and understand the motivating needs of its employees since employee motivation is a significant element of health systems‟ performance. Providing a motivating environment for employees becomes more important in the health-care system in our world today. This quantitative study helps to increase our awareness and knowledge of the influencing motivational attributes of a major private hospital staff in North Cyprus. It helps to examine the motivational attributes that hospital employees take important to their job satisfaction. Frederick Herzberg's motivation-hygiene theory was used as the theoretical framework for this study. The results shows that Herzberg‟s the „motivator‟ and „hygiene‟ factors are not enough predictors of job satisfaction, except for connectedness to the organization. Furthermore, the demographics are not also effective contributors to job satisfaction too.engCabells USAinfo:eu-repo/semantics/openAccessMotivationIntrinsic FactorsExtrinsic FactorsEmployeesJob SatisfactionMOTIVATIONAL FACTORS OF HOSPITAL EMPLOYEES: EVIDENCE FROM NORTH CYPRUSarticleINTERDISCIPLINARY JOURNAL OF CONTEMPORARY RESEARCH IN BUSINESS (IJCRB)Eastern Mediterranean University, Faculty of Business and Economics, Department of BusinessTR23863741210612311 Faculty of TourismTOU – Journal Articles: Publisher & Author Versions (Post-Print Author Versions) – Tourism
oai:i-rep.emu.edu.tr:11129/26612016-05-20T18:56:30Zhdl_11129_826Güneren, EbruÖztüren, Ali2016-05-20T18:55:09Z2008Güneren, Ebru and Ali Öztüren. “Influence of Ethnocentrıc Tendency of Consumers on Their Purchase Intentions in North Cyprus”, Journal of Euromarketing, ISSN: 1049-6483, Vol. 17 Iss. 3/4, December, 2008. (Scopus)1049-6483 (online)1528-6967 (print)http://dx.doi.org/10.1080/10496480802641096http://hdl.handle.net/11129/2661Due to copyright restrictions, the access to the publisher version (published version) of this article is only available via subscription. You may click URI and have access to the Publisher Version of this article through the publisher web site or online databases, if your Library or institution has subscription to the related journal or publication.This research investigates whether there is any variation in ethnocentric tendency levels of the consumers when their purchase intentions on the products from different countries of origin are considered. Consumers who are Turkish Cypriots formed the sample for the study. The purchase intention levels of the respondents toward both domestic and import products were compared and the results were evaluated in terms of ethnocentric tendency criteria. For the empirical investigation, consumer ethnocentric tendency and country of origin image perception scales were used. In light of the findings, highly ethnocentric respondents are most likely to purchase domestic products. Furthermore, significant relationships were found between demographic characteristics (gender, education level, and income) and ethnocentrism.engTaylor & Francis10.1080/10496480802641096info:eu-repo/semantics/closedAccessConsumer EthnocentrismCountry Of OriginCETSCALEPurchase İntentionInfluence of ethnocentric tendency of consumers on their purchase intentions in North CyprusarticleJournal of Euro-marketingEastern Mediterranean University, Faculty of TourismTR37053TR238637173-421923111 Faculty of TourismTOU – Journal Articles: Publisher & Author Versions (Post-Print Author Versions) – Tourism
oai:i-rep.emu.edu.tr:11129/27842016-06-21T10:01:23Zhdl_11129_826Karadal, HimmetAraslı, Hüseyin2016-06-21T10:01:23Z20090301-2212(print)1179-6391(online)http://dx.doi.org/10.2224/sbp.2009.37.2.175http://hdl.handle.net/11129/2784Due to copyright restrictions, the access to the publisher version (published version) of this article is only available via subscription. You may click URI and have access to the Publisher Version of this article through the publisher web site or online databases, if your Library or institution has subscription to the related journal or publication.In this study the effect of superior politics on frontline employees' behavioral and psychological outcomes was examined using data collected from 4- and 5-star hotels in Northern Cyprus. The research hypotheses were tested using LISREL 8.54 through path analysis. The model test results indicated that scarce resources are a significant determinant of superior politics. In addition, path analysis results showed mat superior politics and scarce resources have a significant negative association with subordinate performance. The model test findings also demonstrated that superior politics and scarce resources are negatively associated with job satisfaction. This research, however, failed to uncover a significant positive association between subordinate performance and job satisfaction. Similarly, scarce resources and subordinate performance did not have significant associations with job commitment.engScientific Journal Publishers10.2224/sbp.2009.37.2.175info:eu-repo/semantics/closedAccessorganizational politicssuperior politicstrust climatejob satisfactionorganizational commitment.The impacts of superior politics on frontline employees behavioral and psychological outcomesarticleSocial Behavior and Personality: an international journalEastern Mediterranean University, Faculty of TourismTR124788TR2193258217519011 Faculty of TourismTOU – Journal Articles: Publisher & Author Versions (Post-Print Author Versions) – Tourism
oai:i-rep.emu.edu.tr:11129/27782016-06-20T13:12:03Zhdl_11129_826Karatepe, OsmanAraslı, HüseyinKhan, Abdulrahim2016-06-20T12:43:22Z20071525-6480(print)1525-6499(online)http://dx.doi.org/10.1300/J149v08n04_02http://hdl.handle.net/11129/2778Due to copyright restrictions, the access to the publisher version (published version) of this article is only available via subscription. You may click URI and have access to the Publisher Version of this article through the publisher web site or online databases, if your Library or institution has subscription to the related journal or publication.This study aims to examine the effect of self-efficacy on job performance, job satisfaction, and affective organizational commitment using data collected from employees in three-, four-, and five-star hotels in Northern Cyprus as its setting. The research hypotheses were tested using LISREL 8.30 through path analysis. The model test results demonstrated that self-efficacy is a significant determinant of job performance. This study, however, failed to find a significant positive association between self-efficacy and job satisfaction. Although not hypothesized, the results of the present study revealed that job performance mediates the impact of self-efficacy on job satisfaction. In addition, the results of the path analysis showed that self-efficacy is among the significant predictors of affective organizational commitment. The model test results provided empirical support for the rest of the hypothesized relationships. Specifically, the path-analytic findings indicated that job satisfaction exerts a significant positive influence on affective organizational commitment. The model test results also demonstrated that job satisfaction and affective organizational commitment are negatively associated with intention to leave. Discussion of the results, implications for hotel managers, and future research directions are presented in the study.engInternational Journal of Hospitality & Tourism Administration10.1300/J149v08n04_02info:eu-repo/semantics/openAccessSelf-efficacyjob outcomeshotel industryNorthern CyprusThe Impact of Self-Efficacy on Job Outcomes of Hotel EmployeesarticleEastern Mediterranean University, Faculty of TourismTR21932584234611 Faculty of TourismTOU – Journal Articles: Publisher & Author Versions (Post-Print Author Versions) – Tourism
oai:i-rep.emu.edu.tr:11129/27152016-06-01T08:52:03Zhdl_11129_2199hdl_11129_826Arasli, HuseyinEkiz, Erdogan HaktanKatircioglu, Salih Turan2016-06-01T08:52:03Z20080952-6862(print)1758-6542(online)http://dx.doi.org/10.1108/09526860810841129http://hdl.handle.net/11129/2715Due to copyright restrictions, the access to the publisher version (published version) of this article is only available via subscription. You may click URI and have access to the Publisher Version of this article through the publisher web site or online databases, if your Library or institution has subscription to the related journal or publication.Purpose - The purpose of this research is to develop and compare some determinants of service quality in both the public and private hospitals of Northern Cyprus. There is considerable lack of literature with respect to service quality in public and private hospitals. Design/method/approach - Randomly, 454 respondents, who have recently benefited from hospital services in Famagusta, were selected to answer a modified version of the SERVQUAL Instrument. The instrument contained both service expectations and perceptions questions. Findings - This study identifies six factors regarding the service quality as perceived in both public and private Northern Cyprus hospitals. These are: empathy, giving priority to the inpatients needs, relationships between staff and patients, professionalism of staff, food and the physical environment. Research results revealed that the various expectations of inpatients have not been met in either the public or the private hospitals Research implications/limitations - At the micro level, the lack of management commitment to service quality in both hospital settings leads doctors and nurses to expend less effort increasing or improving inpatient satisfaction. Hospital managers should also satisfy their employees, since job satisfaction leads to customer satisfaction and loyalty. Additionally, hospital administrations need to gather systematic feedback from their inpatients, establish visible and transparent complaint procedures so that inpatients' complaints can be addressed effectively and efficiently. Originality/value - The hospitals need to organize training sessions based on the critical importance of service quality and the crucial role of inpatient satisfaction in the health care industry. Future studies should include the remaining regions in Cyprus in order to increase research findings' generalizability. Additionally, including other dimensions such as hospital processes and discharge management and co-ordination may provide further insights into understanding inpatients' perceptions and intentionsengEmerald Group Publishing10.1108/09526860810841129info:eu-repo/semantics/closedAccessCyprus, Private hospitalsPublic sector organizations, Patients, Customer services quality, Hospitals, HospitalsPrivate - organization & administration, Hospitals, Public - organization & administration, Quality Indicators, Health Care - organization & administrationQuality Assurance, Health Care - organization & administration, Health care delivery, Customer services, Quality of service, Statistical analysis, StudiesGearing service quality into public and private hospitals in small islands: Empirical evidence from CyprusarticleInternational Journal of Health Care Quality AssuranceEastern Mediterranean University, Faculty of Tourism, Faculty of Business and Economics, Cyprus International UniversityTR219325TR230894TR21888921182303 Faculty of Business and Economics11 Faculty of TourismBE – Journal Articles: Publisher & Author Versions (Post-Print Author Versions) – Business and EconomicsTOU – Journal Articles: Publisher & Author Versions (Post-Print Author Versions) – Tourism
oai:i-rep.emu.edu.tr:11129/27732016-06-20T11:59:59Zhdl_11129_826Araslı, HüseyinBavık, AliEkiz, Erdoğan Haktan2016-06-20T11:59:59Z20060144-333X(print)1758-6720(online)http://dx.doi.org/10.1108/01443330610680399http://hdl.handle.net/11129/2773Due to copyright restrictions, the access to the publisher version (published version) of this article is only available via subscription. You may click URI and have access to the Publisher Version of this article through the publisher web site or online databases, if your Library or institution has subscription to the related journal or publication.The purpose of this study is to investigate the potential effects of nepotism on human resource management (HRM) practices through the use of Turkish Cypriot hotel employees in three, four, and five star accommodation establishments in Northern Cyprus. The principal finding is that nepotism has a significant negative effect on HRM, job satisfaction, quitting intention, and negative word of mouth. The study also shows that HRM exerts a significant positive effect on job satisfaction. This study reveals that nepotism is an unprofessional phenomenon that provides benefits merely to the family members or close friends. Therefore, nepotism paralyzes human resource practices and affects the level of satisfaction among employees.engEmerald Group Publishing10.1108/01443330610680399info:eu-repo/semantics/closedAccessStatistical analysisJob satisfactionHuman resource managementStudiesNepotism, Hotels & motelsThe effects of nepotism on human resource management: The case of three, four and five star hotels in Northern CyprusarticleInternational Journal of Sociology and Social PolicyEastern Mediterranean University, Faculty of TourismTR219325TR230894267/829530811 Faculty of TourismTOU – Journal Articles: Publisher & Author Versions (Post-Print Author Versions) – Tourism
oai:i-rep.emu.edu.tr:11129/27442016-06-16T10:30:29Zhdl_11129_826Araslı, HüseyinAhmadeva, Lillia2016-06-16T10:30:29Z20040952-6862(print)1758-6542(online)http://dx.doi.org/10.1108/09526860410532775http://hdl.handle.net/11129/2744Due to copyright restrictions, the access to the publisher version (published version) of this article is only available via subscription. You may click URI and have access to the Publisher Version of this article through the publisher web site or online databases, if your Library or institution has subscription to the related journal or publication.Given the fast diffusion and growing prominence of quality management in many industries, a new model for healthcare is designed which could serve as a serious contributor to health practices in third world countries. The aim of this research is to show the way that public and private hospitals in Cyprus function, and answer the question of how to increase total quality using public opinion in the healthcare industry in developing countries. Finally, having compared the total quality efforts of public and private hospitals in the Famagusta region of Cyprus, we conclude that the public sector is in a much worse position than the private sector in terms of total quality.engEmerald Group Publishing10.1108/09526860410532775info:eu-repo/semantics/closedAccessTotal quality; Studies; Hospitals; Public opinionDeveloping countries; LDCs; Public sectorComparative analysis"No more tears!" A local TQM formula for health promotionarticleInternational Journal of Health Care Quality AssuranceEastern Mediterranean University, Faculty of TourismTR21932517313514511 Faculty of TourismTOU – Journal Articles: Publisher & Author Versions (Post-Print Author Versions) – Tourism
oai:i-rep.emu.edu.tr:11129/27432016-06-16T10:28:45Zhdl_11129_826Karatepe, OsmanAvcı, TurgayAraslı, Hüseyin2016-06-16T10:28:45Z20041533-2969(print)1533-2977(online)http://dx.doi.org/10.1300/J396v25n03_01http://hdl.handle.net/11129/2743Due to copyright restrictions, the access to the publisher version (published version) of this article is only available via subscription. You may click URI and have access to the Publisher Version of this article through the publisher web site or online databases, if your Library or institution has subscription to the related journal or publication.This study develops and tests a model which examines the effects of job standardization and job satisfaction on service quality by using Turkish frontline employees in multiple service industries in Northern Cyprus as its setting. Study results show that job standardization and job satisfaction exert significant positive effects on service quality. Empirical evidence also suggests that job standardization has a significant positive impact on job satisfaction. Implications of the results for service managers and avenues for further research are discussed in the study.engTaylor & Francis10.1300/J396v25n03_01info:eu-repo/semantics/closedAccessJob standardizationjob satisfactionservice qualityNorthern CyprusEffects of Job Standardization and Job Satisfaction on Service QualityarticleServices Marketing QuarterlyEastern Mediterranean University, Faculty of TourismTR217629TR21932525311711 Faculty of TourismTOU – Journal Articles: Publisher & Author Versions (Post-Print Author Versions) – Tourism
oai:i-rep.emu.edu.tr:11129/27222016-06-02T11:41:18Zhdl_11129_826Kayaman, RüçhanAraslı, Hüseyin2016-06-02T11:41:18Z20070960-4529http://dx.doi.org/10.1108/09604520710720692http://hdl.handle.net/11129/2722Due to copyright restrictions, the access to the publisher version (published version) of this article is only available via subscription. You may have access to the Publisher Version of this article through the publisher web site or online databases, if your Library or institution has subscription to the related journal or publication.The paper aims to explore interrelations of the four brand equity components; brand awareness, brand loyalty, perceived quality and brand image in hotel industry and improve the conceptualization of customer-based hotel brand equity. The paper is based on the recommendations of previous studies, the scale constructed to measure consumer-based brand equity included brand awareness, brand loyalty, perceived quality and brand image. The present study used a sample of 345 actual customers from 11 different countries whose accommodation in North Cyprus hotels was used to test the relations of the proposed model Path analysis. The findings in this paper support the three-dimensional model of customer-based brand equity in hotel industry. Brand awareness dimension was not found significant in the tested model for hotels. The present study contributes to the understanding of customer-based brand equity measurement by examining the dimensionality of this construct. Further research in this paper should attempt to examine brand equity across many different hotel categories. This will give the opportunity to make comparisons between different hotels' products and this concept. Furthermore, intra relationship of customer based-brand equity components on the hotel performance needs to be investigated. The paper shows that hotel managers and executives should try to influence; perceived quality, brand loyalty, brand image and brand awareness in their organizations and design their service delivery process by considering relations between customer based brand equity components. The principal contribution of the paper is that it provides important insights into the development and measurement of customer based hotel brand equity scale and limited hotel brand equity literature.engEmerald Group Publishing10.1108/09604520710720692info:eu-repo/semantics/closedAccessBrand equity, Brand image, Hotels, CyprusBrand loyalty, Turkey, Brand awarenessCustomer relations, Quality of service, Studies, Hotels & motelsCustomer based brand equity: evidence from the hotel industryarticleManaging Service Quality: An International JournalEastern Mediterranean University, Faculty of TourismTR219315TR2193251719210911 Faculty of TourismTOU – Journal Articles: Publisher & Author Versions (Post-Print Author Versions) – Tourism
oai:i-rep.emu.edu.tr:11129/27172016-06-02T23:00:26Zhdl_11129_826Ekiz, Erdoğan HaktanAraslı, HüseyinFarivarsadri, GuitaBavık, Ali2016-06-02T10:54:16Z20081990-3839http://hdl.handle.net/11129/2717The file in this item is the publisher version (published version) of the articleThe main aim of the study is to determine what kind of complaints students have, how universities react
to these complaints, and how relevant reactions affect justice perceptions, complainant satisfaction,
exit and negative word of mouth intensions of the students. In order to find out students’ perceptions
on university responses to their complaints, the justice dimensions; procedural, interactional,
distributive, from relevant services marketing literature, are utilized. Moreover, the effects of these
perceived justice dimensions on students’ complaint satisfaction, exit and negative word of mouth
intentions are measured. Path analysis results show that all justice dimensions exert significant effects
on complainant satisfaction, exit and negative word of mouth intensions. Discussions of the results,
implications for university administrations for better marketing activities, limitations and avenues for
future research are also presented in the studyengAcademic Journalsinfo:eu-repo/semantics/openAccessStudent complaintsperceived justice dimensionsmarketing, path analysisNorthern Cyprus UniversitiesMeasuring organizational responses to the student complaints in the perceived justice framework: Some evidence from northern cyprus universitiesarticleEducational Research and ReviewsEastern Mediterranean University, Faculty of Business and Economics, Faculty of TourismTR230894TR219325TR2188953724625611 Faculty of TourismTOU – Journal Articles: Publisher & Author Versions (Post-Print Author Versions) – Tourism
oai:i-rep.emu.edu.tr:11129/30992016-11-18T00:00:39Zhdl_11129_817hdl_11129_2199hdl_11129_826Nevzat, RaziyeAmca, YılmazTanova, CemAmca, Hasan2016-11-17T06:55:34Z2016-09-200747-5632http://dx.doi.org/10.1016/j.chb.2016.09.018http://hdl.handle.net/11129/3099The file in this item is the pre-print version of the article (author’s copy; unrefereed Author’s Version). Due to copyright restrictions, the access to the publisher version (published version) of this article is only available via subscription. You may click URI and have access to the Publisher Version of this article through the publisher web site or online databases, if your Library or institution has subscription to the related journal or publication.As the increasing internationalization of higher education creates competition among the universities, many institutions are making use of social media communities to attract and retain students. We surveyed 206 users of a university Facebook page to investigate how it may be related to their identification with the university community and the university brand. We further investigate how this identification is associated with the trust and loyalty to the institution and is likely to be linked to positive behaviors such as promoting the university to their peers as an active member of the university community. Our results show that the perceived strength of the Facebook community is related to the identification with the university community and the university brand which in turn are related to trust and loyalty. Higher loyalty is linked to citizenship behaviors such as increased contribution to the educational process labeled in-role behaviors and providing positive word of mouth about the university labeled extra-role behaviors. With the challenges of a diverse and global student body which is expected to continue increasing, universities can benefit from use of social media in developing identity, loyalty and trust.engElsevier10.1016/j.chb.2016.09.018info:eu-repo/semantics/openAccessInternationalization of higher educationOrganizational identificationBrand identificationLoyaltyTrustCitizenship behaviorsRole of social media community in strengthening trust and loyalty for a universityarticleComputers in Human BehaviorEastern Mediterranean University, Faculty of Tourism, Faculty of Business and Economics, Faculty of Engineering6555055903 Faculty of Business and EconomicsDepartment of Electrical and Electronic Engineering02 Faculty of Engineering11 Faculty of TourismEEE – Journal Articles: Publisher & Author Versions (Post-Print Author Versions) – Electrical and Electronic EngineeringBE – Journal Articles: Publisher & Author Versions (Post-Print Author Versions) – Business and EconomicsTOU – Journal Articles: Publisher & Author Versions (Post-Print Author Versions) – Tourism