Browsing by Author "Climis, Raghda Louis"

EMU I-REP

Browsing by Author "Climis, Raghda Louis"

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  • Customer Retention in Airline Companies: Case of North Cyprus 
    Climis, Raghda Louis (Eastern Mediterranean University (EMU) - Doğu Akdeniz Üniversitesi (DAÜ), 2013-06)
    This thesis empirically investigate the factors that affect customer retention in the airline industry in North Cyprus; the factors that will be investigated are service quality attribute, perceived safety, customer ...