Browsing by Author "Mbi, Tarkang Mary Magdaline Enow"

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Effects of Ethical Leadership on Trust, Affective Commitment, and Organizational Deviance at the Hotel Industry in Cameroon

Mbi, Tarkang Mary Magdaline Enow (Eastern Mediterranean University (EMU) - Doğu Akdeniz Üniversitesi (DAÜ), 2019-08)

Purpose – The thesis investigates the effects of ethical leadership on trust in leaders’ affective commitment and employee organizational deviance, the impact of trust on affective commitment and organizational deviance ...
The Influence of Perceived Service Quality on Customer Satisfaction and Loyalty: A Case Study of Four Banks in Famagusta, North Cyprus

Mbi, Tarkang Mary Magdaline Enow (Eastern Mediterranean University (EMU) - Doğu Akdeniz Üniversitesi (DAÜ), 2014-09)

Consumers all around the globe have become more and more quality conscious. This has led to a demand for higher quality service by customers. Customer satisfaction will remain the success back bone of every successful ...

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EMU I-REP