Browsing by Subject "Customer Orientation Customer Satisfaction Loyalty Bank North Cyprus"

Now showing items 1-1 of 1

Diagnosing customer orientation of service employees and rapport on customer satisfaction and future behaviour: An empirical study in banks of North Cyprus

Amirirad, Niousha (Eastern Mediterranean University (EMU) - Doğu Akdeniz Üniversitesi (DAÜ), 2013-02)

ABSTRACT: Despite the significance of customer orientation of a firm, the concept has not received much attention until recent years. Previous studies were mostly focused on customer satisfaction. Hence, one of the objectives ...

Now showing items 1-1 of 1

EMU I-REP