This research thesis investigates the effects of hospitality behavior of bank personnel on customer satisfaction in the case of banks operating in Turkey. The moderating role of servicescape on the effects of bank hospitality ...

In the midst of the increasing student population in Famagusta , There has been a noted increase in competition amongst the restaurants in Famagusta catering and delivery different type of restaurant service, due to this ...

The aim of this study is to investigate customer’s point of view towards internet banking services and to identify some of the factors preventing customers from using internet banking in Nigeria. Fast growing industry of ...

In determining customer satisfaction and their following behavior, the physical environment may be an important determinant especially when services are consumed not only for hedonic purposes, but also for those consumers ...

This study investigates and examines the gap between customer preferences and market variety in the Iranian automobile market and its impacts on customer satisfaction. A linear approximation is used for the utility function ...

The purpose of this thesis is to measure the hospital service quality in Turkish Republic of Northern Cyprus (TRNC) from the perspective of patients and analyze the relationships between service quality and patient ...

Soft drinks or beverages sector in Bangladesh is one of the faster growing markets and also has potential to future growth. Bangladesh has a huge population and it is challenging for the marketers and owners to meet the ...