Browsing by Subject "Customer relations, Quality of service, Studies, Hotels & motels"

EMU I-REP

Browsing by Subject "Customer relations, Quality of service, Studies, Hotels & motels"

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  • Kayaman, Rüçhan; Araslı, Hüseyin (Emerald Group Publishing, 2007)
    The paper aims to explore interrelations of the four brand equity components; brand awareness, brand loyalty, perceived quality and brand image in hotel industry and improve the conceptualization of customer-based hotel ...