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Browsing by Subject "Hospitality"
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(Eastern Mediterranean University (EMU) - Doğu Akdeniz Üniversitesi (DAÜ), 2015-08)This research thesis investigates the effects of hospitality behavior of bank personnel on customer satisfaction in the case of banks operating in Turkey. The moderating role of servicescape on the effects of bank hospitality ...
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EMU I-Rep by Eastern Mediterranean University Institutional Repository is licensed under a Creative Commons Attribution-Gayriticari-NoDerivs 3.0 Unported License
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