Browsing by Subject "customer incivilities"

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Effect of Favoritism on Service Recovery Performance in 3 and 4 Star Hotels in North Cyprus

Eltagore, Walid Khalil (Eastern Mediterranean University (EMU) - Doğu Akdeniz Üniversitesi (DAÜ), 2018)

The purpose of this study is to investigate effects of favouritism (FA) on beneficiary employees’ service recovery performance (SRP) through mediating roles of both Job Security (JSEC)and Job Satisfaction(JS) in family-run ...
Effects of Favoritism on Turnover Intention via Customer, Coworker and Supervisor Incivilities: An Empirical Study on Bangladesh Hotels

Parvez, Muhammad Omar (Eastern Mediterranean University (EMU) - Doğu Akdeniz Üniversitesi (DAÜ), 2017-09)

The growing competition in the service industry insists the management be attentive to managing human resources, training and appoint innovative talent to help the organization to be the successful hospitality industry. ...

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EMU I-REP