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Browsing by Subject "hotel industry"
Now showing items 1-6 of 6
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(Eastern Mediterranean University (EMU) - Doğu Akdeniz Üniversitesi (DAÜ), 2016-02)Referring to social exchange theory and expectancy theory, the present study attempts to investigate a conceptual model using deductive approach. The model examines the impact of the service quality on customer satisfaction ...
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(Eastern Mediterranean University (EMU) - Doğu Akdeniz Üniversitesi (DAÜ), 2018)Customer incivility and supervisor incivility have remained serious issue where cases of uncivil behavior are increasingly burdensome to organizations. Such behaviors continue to accumulate costs in the hospitality industry ...
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(Eastern Mediterranean University (EMU) - Doğu Akdeniz Üniversitesi (DAÜ), 2015-02)The aim of this study is to find the nature of service innovation and its effect on customers’ choice within the hotel industry in North Cyprus. The present study is formulated on the base of previous studies on innovation, ...
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(Eastern Mediterranean University (EMU) - Doğu Akdeniz Üniversitesi (DAÜ), 2015-02)The aim of present study is to specify the barriers to innovation process which exist within North Cyprus hotels and trying to focus on the ways to overcome these barriers. This study is based on the previous literatures ...
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(Eastern Mediterranean University EMU - Doğu Akdeniz Üniversitesi (DAÜ), 2013-07)This study aims to understand the effect of Brand Image (BI), Expectation (EXP), Perceived Quality (PQ), and Perceived Value (PV) on Customer Satisfaction (CS) and thus Brand Loyalty (BL) within a conceptual model in ...
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(International Journal of Hospitality & Tourism Administration, 2007)This study aims to examine the effect of self-efficacy on job performance, job satisfaction, and affective organizational commitment using data collected from employees in three-, four-, and five-star hotels in Northern ...
Now showing items 1-6 of 6
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