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Browsing by Subject "hotels"
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(Eastern Mediterranean University (EMU) - Doğu Akdeniz Üniversitesi (DAÜ), 2021-02)Servicing is the one of the most stressful occupations in the 21st century. Hotel employees take a significant role in servicing in hospitality and tourism sector. Being in service sector mainly centred on clients’ ...
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Hotel Tourists Perception of Service Quality during the COVID-19 Pandemic: Themes in Online Reviews (Eastern Mediterranean University (EMU) - Doğu Akdeniz Üniversitesi (DAÜ), 2021-02)The aim of this study is to understand the service quality perceived by tourists during the COVID-19 pandemic. The study data consisted of a total of 1,030 online reviews obtained from the online platform TripAdvisor ...
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