Browsing 03 Faculty of Business and Economics by Author "Dökmecioğlu, Gülsen"

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Measuring the Service Quality of Passenger Shipping: Case of Famagusta and Kyrenia Ports, North Cyprus

Dökmecioğlu, Gülsen (Eastern Mediterranean University (EMU) - Doğu Akdeniz Üniversitesi (DAÜ), 2013-06)

Current study aims to assess service quality perceived by passengers at ports of TRNC, reveal out essential measures and their predictive power that passengers rely on while determining the service quality and service ...