Browsing 03 Faculty of Business and Economics by Author "Mamedova, Kamilya"

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Service Quality and its Impact on Customer Satisfaction and Customer Loyalty in Supermarkets/Grocery Stores in TRNC

Mamedova, Kamilya (Eastern Mediterranean University (EMU) - Doğu Akdeniz Üniversitesi (DAÜ), 2016)

The problem of quality in service trade is constantly worried by buyers and sellers for quite natural reasons. Quality is one of the fundamental characteristics of the goods, which has a decisive influence on consumer ...