Browsing 03 Faculty of Business and Economics by Author "Mankaa, Christabell Tanifum"

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The Relationship between Voluntary Turnover and Customer Satisfaction in the Restaurant Business: A Case in Five Restaurants in Famagusta, North Cyprus

Mankaa, Christabell Tanifum (Eastern Mediterranean University (EMU), 2012)

ABSTRACT: Despite substantial improvement and development in the service industry, a few numbers of researches examine the concepts of voluntary turnover and customer satisfaction and the relationship between the two. ...