Browsing 03 Faculty of Business and Economics by Author "Pishkhani, Mehdi Akhavan"

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Customer satisfaction of commercial banks in North Cyprus: Branch Bank vs. Domestic Bank

Pishkhani, Mehdi Akhavan (Eastern Mediterranean University (EMU) - Doğu Akdeniz Üniversitesi (DAÜ), 2014-02)

ABSTRACT: The purpose of this study is to evaluate level of service quality provided by the KOOP bank and İŞ bank and impact of this services on customers’ satisfaction in North Cyprus. In this survey, questions were ...