Browsing 03 Faculty of Business and Economics by Author "Zadeh, Reza Hossein"

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The Effect of Service Quality and Perceived Value on Customer Satisfaction, Loyalty and Retention in Restaurants of North Cyprus

Zadeh, Reza Hossein (Eastern Mediterranean University (EMU) - Doğu Akdeniz Üniversitesi (DAÜ), 2014-07)

ABSTRACT: The purpose of the study is to introduce factors which are important in service sectors for managers and those who intend to be successful in customer retention. Upon to these facts we analyze the steps in order ...