Browsing 03 Faculty of Business and Economics by Subject "Customer services - Management - Airline Industry - Cyprus (Turkish Republic of Northern Cyprus, 1983-)"

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Browsing 03 Faculty of Business and Economics by Subject "Customer services - Management - Airline Industry - Cyprus (Turkish Republic of Northern Cyprus, 1983-)"

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  • Service failure and recovery in the airline industry: Evidence from the TRNC 
    Azimli, Asil (Eastern Mediterranean University (EMU) - Doğu Akdeniz Üniversitesi (DAÜ), 2013-06)
    The marketing concept is based on the principle of satisfying customers. The ultimate goal of marketing and marketers is to achieve a high level of customer satisfaction and to enhance the relationship with customers. ...