Browsing 03 Faculty of Business and Economics by Subject "Expected Service Quality, Customer Satisfaction, North Cyprus, Private and State Hospitals, Interpersonal Bonds."

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Factors Influencing Customer Satisfaction in Health care services: The Case of Public and Private Hospitals in North Cyprus

Efuteba, Catherine (Eastern Mediterranean University (EMU) - Doğu Akdeniz Üniversitesi (DAÜ), 2013-08)

This study is aimed to examine the important changing aspects that influence customers‟ satisfaction in Health Care institutions. The two models developed in this study investigate the factors influencing customers‟ ...