Browsing Theses (Master's and Ph.D) – Business and Economics by Author "Eastern Mediterranean University, Faculty of Business and Economics, Department of Business Administration."

EMU I-REP

Browsing Theses (Master's and Ph.D) – Business and Economics by Author "Eastern Mediterranean University, Faculty of Business and Economics, Department of Business Administration."

Sort by: Order: Results:

  • Service failure and recovery in the airline industry: Evidence from the TRNC 
    Azimli, Asil (Eastern Mediterranean University (EMU) - Doğu Akdeniz Üniversitesi (DAÜ), 2013-06)
    The marketing concept is based on the principle of satisfying customers. The ultimate goal of marketing and marketers is to achieve a high level of customer satisfaction and to enhance the relationship with customers. ...