Browsing Theses (Master's and Ph.D) – Business and Economics by Author "Osmanova, Irada"

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The Impact of the International Office Service Quality on Student’s Satisfaction and Loyalty The Case of EMU, Northern Cyprus

Osmanova, Irada (Eastern Mediterranean University (EMU) - Doğu Akdeniz Üniversitesi (DAÜ), 2016)

Service quality, student’s satisfaction and loyalty are the main concepts that higher educational institutions (universities) must focus on if they are planning to run competitiveness and growth of the institution. ...