Browsing Theses (Master's and Ph.D) – Business and Economics by Subject "Frontline Employees"

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Identifying the Relations Between Customer-Related Social Stressors on Frontline Employees’ Job Burnout, Service-Oriented Citizenship Behavior, Customer Orientation, Job Performance and Turnover Intention: An Emprical Study in Turkey

İnamlık, Ozan Süleyman (Eastern Mediterranean University (EMU) - Doğu Akdeniz Üniversitesi (DAÜ), 2014-10)

This emprical study has developed and tested a model that scrutinizes how customer-related social stressors, job burnout, service oriented citizenship behaviour, job performance, customer orientation and turnover intention ...

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