Browsing Theses (Master's and Ph.D) – Business and Economics by Subject "Justice Theory Complaint Satisfaction Banks Post Purchase Behaviour TRNC"

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The effect of complainant's perception ofjustice on their satisfaction and future behavior: An empirical study in North Cyprusfinancial service institutions

Ayrom, Shabnam (Eastern Mediterranean University (EMU) - Doğu Akdeniz Üniversitesi (DAÜ), 2013-01)

ABSTRACT: The main purpose of this study is to examine customer complaint satisfaction and its effect on attitude and behavioural intensions of customers in banking sector of TRNC. The conceptual model was tested by using ...