Browsing Theses (Master's and Ph.D) – Business and Economics by Subject "Service Recovery Satisfaction - Five-Star Hotels - Overall Satisfaction - North Cyprus"

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The Effects of Service Recovery Satisfaction on Consumers’ Behavioral Intentions: An Application in North Cyprus Five-Star Hotels

Ikponmwen, Eminejomo (Eastern Mediterranean University (EMU), 2011)

ABSTRACT: The purpose of this study is to examine the effects of service recovery satisfaction on consumers’ behavioral intentions. A total of 500 questionnaires were developed to distribute to customers of five-star ...