Browsing Theses (Master's and Ph.D) – Business and Economics by Subject "TQM, Satisfaction, Commitment, Recovery Performance, Banks"

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Total quality management, commitment, and recovery performance in commercial banks of TRNC

Shirkhani, Setareh (Eastern Mediterranean University (EMU) - Doğu Akdeniz Üniversitesi (DAÜ), 2013-07)

ABSTRACT: This thesis investigates the impact of perceived total quality management feature on the service recovery performance of the banking industry in Northern Cyprus. The moderating effect of job satisfaction and ...