Browsing Theses (Master's and Ph.D) – Business and Economics by Subject "perceived quality"

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An Application of the American Customer Satisfaction Index (ACSI) to the TRNC Banking Industry

Latifoltojar, Amir Hossein (Eastern Mediterranean University EMU, 2015-09)

The Banking sector plays a key role in the economy of the country. Customer satisfaction and customer loyalty are two positive outcomes achieved by customer satisfaction in the banking industry. This thesis aims to investigate ...