Browsing Theses (Master's and Ph.D) – Business and Economics by Subject "service quality"

EMU I-REP

Browsing Theses (Master's and Ph.D) – Business and Economics by Subject "service quality"

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  • Customer Satisfaction in Banking Sector: The Case of North Cyprus 
    Huseynova, Gonchakhanim (Eastern Mediterranean University (EMU) - Doğu Akdeniz Üniversitesi (DAÜ), 2018)
    Modern business world is very much competitive and the success in the competition completed mainly through giving satisfaction to the eventual customer. In service concerned industry, it is not easy to set a standard rule ...
  • Factors Affecting Jordanian Customers’ Bank Selection and Customer Satisfaction 
    Faris, Sumaya Suheil Nagib (Eastern Mediterranean University (EMU) - Doğu Akdeniz Üniversitesi (DAÜ), 2016)
    This study aims to identify and rate some factors that affect Jordanian customers’ when selecting a bank to patronize, in addition to the effect of these factors on customer satisfaction. Moreover, it aims to reveal and ...
  • How Do EMU Students Choose their Universities: Importance-Performance Analysis 
    Mechsheryakova, Diana (Eastern Mediterranean University (EMU) - Doğu Akdeniz Üniversitesi (DAÜ), 2016-08)
    Higher education has been a very competitive service sector and quality has become an important concept in this competitive industry. Therefore, measuring service quality in higher education has attracted a lot of attention ...