Effects of Job Standardization and Job Satisfaction on Service Quality

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dc.contributor.author	Karatepe, Osman
dc.contributor.author	Avcı, Turgay
dc.contributor.author	Araslı, Hüseyin
dc.date.accessioned	2016-06-16T10:28:45Z
dc.date.available	2016-06-16T10:28:45Z
dc.date.issued	2004
dc.identifier.issn	1533-2969(print)
dc.identifier.issn	1533-2977(online)
dc.identifier.uri	http://dx.doi.org/10.1300/J396v25n03_01
dc.identifier.uri	http://hdl.handle.net/11129/2743
dc.description	Due to copyright restrictions, the access to the publisher version (published version) of this article is only available via subscription. You may click URI and have access to the Publisher Version of this article through the publisher web site or online databases, if your Library or institution has subscription to the related journal or publication.	en_US
dc.description.abstract	This study develops and tests a model which examines the effects of job standardization and job satisfaction on service quality by using Turkish frontline employees in multiple service industries in Northern Cyprus as its setting. Study results show that job standardization and job satisfaction exert significant positive effects on service quality. Empirical evidence also suggests that job standardization has a significant positive impact on job satisfaction. Implications of the results for service managers and avenues for further research are discussed in the study.	en_US
dc.language.iso	eng	en_US
dc.publisher	Taylor & Francis	en_US
dc.relation.isversionof	10.1300/J396v25n03_01	en_US
dc.rights	info:eu-repo/semantics/closedAccess	en_US
dc.subject	Job standardization	en_US
dc.subject	job satisfaction	en_US
dc.subject	service quality	en_US
dc.subject	Northern Cyprus	en_US
dc.title	Effects of Job Standardization and Job Satisfaction on Service Quality	en_US
dc.type	article	en_US
dc.relation.journal	Services Marketing Quarterly	en_US
dc.contributor.department	Eastern Mediterranean University, Faculty of Tourism	en_US
dc.contributor.authorID	TR217629	en_US
dc.contributor.authorID	TR219325	en_US
dc.identifier.volume	25	en_US
dc.identifier.issue	3	en_US
dc.identifier.startpage	1	en_US
dc.identifier.endpage	17	en_US