Browsing 11 Faculty of Tourism by Author "Eastern Mediterranean University, Faculty of Business and Economics, Faculty of Tourism"

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Measuring organizational responses to the student complaints in the perceived justice framework: Some evidence from northern cyprus universities

Ekiz, Erdoğan Haktan; Araslı, Hüseyin; Farivarsadri, Guita; Bavık, Ali (Academic Journals, 2008)

The main aim of the study is to determine what kind of complaints students have, how universities react to these complaints, and how relevant reactions affect justice perceptions, complainant satisfaction, exit and ...