Browsing 11 Faculty of Tourism by Author "Eltagore, Walid Khalil"

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Effect of Favoritism on Service Recovery Performance in 3 and 4 Star Hotels in North Cyprus

Eltagore, Walid Khalil (Eastern Mediterranean University (EMU) - Doğu Akdeniz Üniversitesi (DAÜ), 2018)

The purpose of this study is to investigate effects of favouritism (FA) on beneficiary employees’ service recovery performance (SRP) through mediating roles of both Job Security (JSEC)and Job Satisfaction(JS) in family-run ...