Browsing 11 Faculty of Tourism by Author "Fard, Samaneh Bahrololumi"

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Impacts of Organizational Responses on Customer Satisfaction and Loyalty in Northern Cyprus Hotels and Casinos

Fard, Samaneh Bahrololumi (Eastern Mediterranean University (EMU) - Doğu Akdeniz Üniversitesi (DAÜ), 2014-02)

Strategically, every organization follows a specific systematic plan of action to control the service recovery procedures, namely organizational responses. Organizational responses vary due to different approaches and ...