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Browsing 11 Faculty of Tourism by Author "Karatepe, Osman"

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Effects of Job Standardization and Job Satisfaction on Service Quality

Karatepe, Osman; Avcı, Turgay; Araslı, Hüseyin (Taylor & Francis, 2004)

This study develops and tests a model which examines the effects of job standardization and job satisfaction on service quality by using Turkish frontline employees in multiple service industries in Northern Cyprus as its ...
The effects of two directions of conflict and facilitation on frontline employees’ job outcomes

Karatepe, Osman; Kılıç, Hasan (Taylor and Francis, 2009)

This study investigated the effects of two directions of conflict and facilitation simultaneously on job performance, job satisfaction, and affective organisational commitment based on data obtained from frontline hotel ...
An Examination of the Selected Antecedents and Outcomes of Work-Family Conflict and Family-Work Conflict in Frontline Service Jobs

Karatepe, Osman; Kılıç, Hasan; Işıksel, Bengi (Taylor & Francis Group, 2008)

The purpose of this study is to develop and test a model that investigates the selected antecedents and consequences of work-family conflict and family-work conflict in frontline service jobs. Data were obtained from a ...
The Impact of Self-Efficacy on Job Outcomes of Hotel Employees

Karatepe, Osman; Araslı, Hüseyin; Khan, Abdulrahim (International Journal of Hospitality & Tourism Administration, 2007)

This study aims to examine the effect of self-efficacy on job performance, job satisfaction, and affective organizational commitment using data collected from employees in three-, four-, and five-star hotels in Northern ...