Browsing 11 Faculty of Tourism by Author "Nkendong, Rita Anumbose"

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Examining the Selected Consequences of Customer-Related Social Stressors in the Hotel Industry

Nkendong, Rita Anumbose (Eastern Mediterranean University (EMU) - Doğu Akdeniz Üniversitesi (DAÜ), 2012-06)

ABSTRACT: The purpose of this thesis is to develop and test a research model that examines emotional exhaustion as a mediator of the effects of customer-related social stressors (as manifested by disproportionate customer ...