Browsing 11 Faculty of Tourism by Author "Safshekan, Sedigheh"

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The Effect of Environmental Policy by Considering the Mediating Role of Customer Satisfaction and Loyalty

Safshekan, Sedigheh (Eastern Mediterranean University (EMU) - Doğu Akdeniz Üniversitesi (DAÜ), 2014-06)

ABSTRACT: This thesis aimed to explore the effects of environmental policies (EP) on three dependent variables including customer satisfaction (CS), customer loyalty (CL) and market performance (MP). It also investigated ...