Browsing 11 Faculty of Tourism by Author "Samaninia, Sara"

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The Impact of Job Stress on Employee Creative Performance in the Hospitality Industry: The Moderating Effect of Psychological Capital A Study of Frontline Hotel Employees in North Cyprus

Samaninia, Sara (Eastern Mediterranean University (EMU) - Doğu Akdeniz Üniversitesi (DAÜ), 2016)

Creative performance is a significant part of frontline service jobs, since they can improve the whole process of service delivery through creativity and by bringing new ideas to the table. In the contemporary hospitality ...