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Browsing 11 Faculty of Tourism by Subject "Organizational behavior"

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The Effects of Organizational Career Management and High-Performance Work Practices on Frontline Employees Performance Outcomes. The Mediating Role of Work Engagement

Suleymanova, Salima (Eastern Mediterranean University (EMU) - Doğu Akdeniz Üniversitesi (DAÜ), 2016-02)

The aim of this research study is to investigate different motivational factors that can influence the frontline employees’ Work Engagement. Besides, the outcomes of Work Engagement will be investigated in a current study. ...
Hotel Frontline Employees’ Perceptions about Organizational Variables: Evidence of Mashhad’s Hotels

Fahmideh, Ghazal Adel (Eastern Mediterranean University (EMU) - Doğu Akdeniz Üniversitesi (DAÜ), 2014-05)

This study intended to investigate frontline employees’ perceptions of Organizational Citizenship behavior (OCB), Perceived Organizational Support (POS), and Organizational Identification (OI) according to their demographic ...
Impact of Attitudinal Dimensions of Professionalism on Employee Satisfaction and Organizational Commitment at Five Star Hotels in Baku

Guliyev, Gabil (Eastern Mediterranean University (EMU) - Doğu Akdeniz Üniversitesi (DAÜ), 2016)

In contemporary studies, the acceptance of the professionalism concept is gaining an embrace within the tourism and hospitality industry. Tourism industry is made up of various subsectors and the concept of professionalism ...
Impacts of Organizational Responses on Customer Satisfaction and Loyalty in Northern Cyprus Hotels and Casinos

Fard, Samaneh Bahrololumi (Eastern Mediterranean University (EMU) - Doğu Akdeniz Üniversitesi (DAÜ), 2014-02)

Strategically, every organization follows a specific systematic plan of action to control the service recovery procedures, namely organizational responses. Organizational responses vary due to different approaches and ...
Perceived Crowding, Emotional Dissonance, and Their Effects on Emotional Exhaustion and Job Outcomes: A Study in the Airline Industry

Abardeh, Homa Choubtarash (Eastern Mediterranean University (EMU) - Doğu Akdeniz Üniversitesi (DAÜ), 2014-05)

The purpose of this thesis is to develop and test a conceptual model that examines the mediating role of emotional dissonance in the relationship between perceived crowding and emotional exhaustion. The model also examines ...