Browsing 11 Faculty of Tourism by Subject "Public sector organizations, Patients, Customer services quality, Hospitals, Hospitals"

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Gearing service quality into public and private hospitals in small islands: Empirical evidence from Cyprus

Arasli, Huseyin; Ekiz, Erdogan Haktan; Katircioglu, Salih Turan (Emerald Group Publishing, 2008)

Purpose - The purpose of this research is to develop and compare some determinants of service quality in both the public and private hospitals of Northern Cyprus. There is considerable lack of literature with respect to ...