Browsing 11 Faculty of Tourism by Subject "Service Recovery Performance"

Now showing items 1-3 of 3

An Empirical Investigation of Job Crafting Among Flight Attendants

Eslamlou, Aram (Eastern Mediterranean University EMU - Doğu Akdeniz Üniversitesi (DAÜ), 2016-04)

The purpose of this thesis is to develop and test a conceptual model that examines the interelationships of job crafting, work engagement, turnover intentions, and service recovery performance. Data were obtained from ...
Perceived Crowding, Emotional Dissonance, and Their Effects on Emotional Exhaustion and Job Outcomes: A Study in the Airline Industry

Abardeh, Homa Choubtarash (Eastern Mediterranean University (EMU) - Doğu Akdeniz Üniversitesi (DAÜ), 2014-05)

The purpose of this thesis is to develop and test a conceptual model that examines the mediating role of emotional dissonance in the relationship between perceived crowding and emotional exhaustion. The model also examines ...
Psychological Capital in the Airline Industry: Antecedents and Outcomes

Talebzadeh, Niusha (Eastern Mediterranean University EMU, 2015-06)

This thesis aims to develop and test a research model that investigates the effects of servant leadership and psychological capital on work engagement and the effects of psychological capital and work engagement on service ...