Browsing 11 Faculty of Tourism by Subject "Total Quality Management - Service Recovery Performance - Employees' Satisfaction - Hotel Industry - United States of America"

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Total quality management commitment to service recovery performance: An empirical study of front-line hotel employees in the USA

Beirami, Elnaz (Eastern Mediterranean University (EMU) - Doğu Akdeniz Üniversitesi (DAÜ), 2012-06)

ABSTRACT: The aim of this research is to examine the relationship between Total Quality Management (TQM) factors and service recovery performance through the mediating role of job satisfaction and affective commitment in ...