The paper aims to explore interrelations of the four brand equity components; brand awareness, brand loyalty, perceived quality and brand image in hotel industry and improve the conceptualization of customer-based hotel ...

The current thesis tries to examine the relationship between authentic leadership, job insecurity and turnover intention in the hospitality industry. The research would also to examine job insecurity’s mediation role on ...

This study proposes and examines a conceptual model that is supported by the Conservation of Resources (COR) theory. The model tests the effect of nepotism/favoritism on flight attendant’s emotional exhaustion and job ...

The growing competition in the service industry insists the management be attentive to managing human resources, training and appoint innovative talent to help the organization to be the successful hospitality industry. ...

The purpose of this study is to investigate the potential effects of nepotism on human resource management (HRM) practices through the use of Turkish Cypriot hotel employees in three, four, and five star accommodation ...

Researchers in the past has concentrated on hotel guests’ attitude and behavioural intention to adopt green practices, yet not many investigations have looked into guest perception. Also, despite the fact that researchers ...

Creative performance is a significant part of frontline service jobs, since they can improve the whole process of service delivery through creativity and by bringing new ideas to the table. In the contemporary hospitality ...

This thesis explore the relations between servant leadership with work engagement, extra role behavior and job burnout. It can also be used to examine the mediation effect of work engagement on the relations between servant ...

In this study the effect of superior politics on frontline employees' behavioral and psychological outcomes was examined using data collected from 4- and 5-star hotels in Northern Cyprus. The research hypotheses were tested ...

The main aim of the study is to determine what kind of complaints students have, how universities react to these complaints, and how relevant reactions affect justice perceptions, complainant satisfaction, exit and ...