Forgiveness climate has been a thoroughly researched topic in the field of tourism, considering the direct/indirect significance of its effect on customer satisfaction. The perception of employees about the position ...

Referring to social exchange theory and expectancy theory, the present study attempts to investigate a conceptual model using deductive approach. The model examines the impact of the service quality on customer satisfaction ...

The aim of this research study is to investigate different motivational factors that can influence the frontline employees’ Work Engagement. Besides, the outcomes of Work Engagement will be investigated in a current study. ...

Main purpose of this research is to test conceptual model that investigates the satisfaction level with service quality from perspective of post-graduate students. Specifically, research aimed on identifying relationship ...

In today’s highly competitive marketplace, employees are faced with a continuous pressure to perform well in the organizations. Among various leadership styles, authentic leadership is a promising style because it helps ...