Browsing Theses (Master's and Ph.D) – Tourism by Author "Beyar, Kadir"

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Hotel Tourists Perception of Service Quality during the COVID-19 Pandemic: Themes in Online Reviews

Beyar, Kadir (Eastern Mediterranean University (EMU) - Doğu Akdeniz Üniversitesi (DAÜ), 2021-02)

The aim of this study is to understand the service quality perceived by tourists during the COVID-19 pandemic. The study data consisted of a total of 1,030 online reviews obtained from the online platform TripAdvisor ...