Browsing Theses (Master's and Ph.D) – Tourism by Author "Oyekanmi, Damilola Michael"

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Improving Customer Experience Management in Hospitality Industry: A Content Analysis of Capsule Hotel Guest User-Generated Online Review

Oyekanmi, Damilola Michael (Eastern Mediterranean University (EMU) - Doğu Akdeniz Üniversitesi (DAÜ), 2021-02)

Across all industries, organizations are beginning to understand the important roles that positive customer experiences as well as positive word of mouth in remaining competitive and having better organizational ...