Browsing Theses (Master's and Ph.D) – Tourism by Subject "Adjusted Expectation"

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Revisiting Customer Satisfaction-Loyalty Link: Exploring the Role of Adjusted Expectations in North Cyprus Restaurants

Siverukhina, Valentina (Eastern Mediterranean University (EMU) - Doğu Akdeniz Üniversitesi (DAÜ), 2019-09)

Driving customer satisfaction to customer retention and customer referrals are the interesting topic for managers in recent literature, but there is a gap in explaining the mechanism of this transition with comprehensive ...