Browsing Theses (Master's and Ph.D) – Tourism by Subject "Customer incivility"

Now showing items 1-3 of 3

Do Social Stressors Moderate the Effect of Polychronicity on Job Performance? Evidence from Four and Five-Star Hotels

Namin, Boshra Hejraty (Eastern Mediterranean University (EMU) - Doğu Akdeniz Üniversitesi (DAÜ), 2016-01)

Polychronicity refers to the extent to which people prefer to be engaged in two or more tasks or events at the same time and believe their preference is the best way to do things. The present empirical study developed and ...
Effects of Workplace Incivility on CustomerContact Employees’ Job Satisfaction and Turnover Intention in Nigeria Hotel Industry

Alola, Uju Violet (Eastern Mediterranean University (EMU) - Doğu Akdeniz Üniversitesi (DAÜ), 2018)

Customer incivility and supervisor incivility have remained serious issue where cases of uncivil behavior are increasingly burdensome to organizations. Such behaviors continue to accumulate costs in the hospitality industry ...
The Incivility of Customers towards Workers in the Casino Industry

Offiong, Loveth Okokon (Eastern Mediterranean University (EMU) - Doğu Akdeniz Üniversitesi (DAÜ), 2020)

The aim of this topic was to examine and bring to light the issue of customer incivility in the casino industry, the impacts on its workers- emotionally, behaviorally, health wise etc. and the handling of these situations ...