Browsing Theses (Master's and Ph.D) – Tourism by Subject "Frontline Employees - Dissonance - Nepotism - Favoritism - Job Satisfaction - Affective Commitment and Service Recovery Performance"

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Antecedents of Service Recovery Performance in 3 and 4 Star Hotels in Douala, Cameroon

Doh, Winifred Lema (Eastern Mediterranean University (EMU), 2013)

ABSTRACT: In addition to the external environment challenges, the aspect of unjust practices in hiring, promotion and rewarding at the organizational level has recently received a great deal of attention for influencing ...