Browsing Theses (Master's and Ph.D) – Tourism by Subject "Ground Staff"

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Perceived Crowding, Emotional Dissonance, and Their Effects on Emotional Exhaustion and Job Outcomes: A Study in the Airline Industry

Abardeh, Homa Choubtarash (Eastern Mediterranean University (EMU) - Doğu Akdeniz Üniversitesi (DAÜ), 2014-05)

The purpose of this thesis is to develop and test a conceptual model that examines the mediating role of emotional dissonance in the relationship between perceived crowding and emotional exhaustion. The model also examines ...