Browsing Theses (Master's and Ph.D) – Tourism by Subject "Hospitality Industry - Management - Service Quality - Tourism - Management"

Now showing items 1-1 of 1

The Effect of Service Quality on Customer Satisfaction, Loyalty and Word of Mouth; Evidence from Tourists in Antalya, Turkey

Shaham, Samra (Eastern Mediterranean University (EMU) - Doğu Akdeniz Üniversitesi (DAÜ), 2016-02)

Referring to social exchange theory and expectancy theory, the present study attempts to investigate a conceptual model using deductive approach. The model examines the impact of the service quality on customer satisfaction ...