Browsing Theses (Master's and Ph.D) – Tourism by Subject "Job Satisfaction - Role-Prescribed Customer Service - Turnover Intentions"

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The Effects of Job Resourcefulness and Customer Orientation on Hotel Employee Outcomes: An Empirical Study in Iran

Douri, Behnaz Ghareh Baghi (Eastern Mediterranean University (EMU), 2012)

ABSTRACT: The purpose of this study is to develop and test a conceptual model that investigates the effects of job resourcefulness and customer orientation on job satisfaction, role-prescribed customer service, and turnover ...